Group Product Manager, Core Infrastructure & Reliability

Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. The Payments Core team within Coinbase's Platform product group owns the heart of how fiat money moves at Coinbase, processing hundreds of billions of dollars annually across 15+ payment methods in 30+ countries. As the Group Product Manager for Payments Core, you'll own the product vision and multi-year strategy for Coinbase's payment processing infrastructure, driving processing optimization, cost efficiency, and global expansion. This is a high-impact IC leadership role for a seasoned payments expert. What you'll do: * Own the end-to-end product roadmap for Payments Core, encompassing core payment processing, payment method integrations (ACH, cards, bank transfers), multi-partner infrastructure, and payment lifecycle management. * Drive optimization of payment processing success rates, least-cost routing, and transaction efficiency to directly improve Coinbase's revenue and customer experience across its global footprint. * Lead the strategy and execution for multi-partner payments infrastructure, enabling processing partner routing, redundancy, and failover to maximize reliability and cost efficiency. * Partner with Engineering to shape system architecture and technical investments that drive scalability, resilience, and adaptability across Payments Core's platform. * Build self-serve capabilities that enable Product Groups to leverage Payments Core without heavy integration overhead, unblocking growth across Coinbase's product surface. * Shape Payments Core's long-term strategy for emerging payment methods, real-time payment networks, and evolving regulatory landscapes. Required Skills and Experience: * 10+ years of product management experience, with deep expertise in payments infrastructure, payment processing, or fintech platforms. * Track record of owning and driving multi-year platform strategies that delivered measurable improvements in processing success rates, cost efficiency, or global payment coverage. * Deep technical fluency in payment systems architecture, processing flows, multi-partner routing, payment method economics, interchange optimization, and the regulatory landscape for payments across major markets. * Demonstrated ability to lead complex, cross-functional initiatives in highly regulated environments, driving alignment across engineering, finance, compliance, and business stakeholders, and articulating platform strategy and investment tradeoffs to executive leadership. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.   Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $243,865—$286,900 USD * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. We’re looking for a Group Product Manager to lead our Compliance Agent Experience product team. This team owns the internal tooling and automated experiences used by our operational Compliance teams to execute Coinbase’s Financial Crime programs, including AML Transaction Monitoring (TMS), KYC, Enhanced Due Diligence (EDD), and Sanctions/Screening. In this role, you will drive an automation‑first roadmap that helps Compliance specialists and investigators efficiently triage alerts, investigate risk, document decisions, and take action-so humans can focus on high‑risk, high‑judgement work while the platform handles repeatable tasks at scale. You’ll build the next generation of AI‑powered and workflow‑driven investigation experiences (human‑in‑the‑loop), with a goal of materially improving investigation quality, cycle time, and operational efficiency while meeting stringent regulatory, security, privacy, and auditability requirements. You’ll lead a distributed team of product managers, technical program managers, and designers across North America and India, guiding them to define and deliver secure, reliable, and intelligent systems that support global Compliance Operations, serving 100M+ customers worldwide. You’ll report to a product leader responsible for CX agent-facing tooling platforms and will partner closely with Engineering, Data Science/ML, Compliance Program owners, and CX Compliance Operations to align on strategy, define measurable outcomes (e.g., quality, throughput, automation, average handle time), and drive execution across the Compliance tooling ecosystem (including core case/investigation surfaces, reporting, and integrated workflows across multiple internal systems). What you’ll be doing:  * Own all facets of the Compliance CX Agent Experience product area from vision and strategy through execution, delivery, and continuous improvement - focused on AML/financial crime operations (TMS, KYC, EDD, Sanctions/Screening). * Define and execute a multi‑year roadmap for Compliance investigation experiences, balancing scale, investigator effectiveness, regulatory commitments, and platform resiliency. * Drive automation-first and AI-assisted investigation workflows (human-in-the-loop), while ensuring explainability and appropriate controls. * Deeply understand investigator and specialist workflows to identify the highest-impact opportunities for automation and to reduce handle time, improve accuracy/consistency, and increase automation safely. * Partner with Engineering, Design, Data Science/ML, Compliance, and Ops to deliver seamless tooling that integrates the right data at the right time, reduces swivel-chair, and improves end-to-end investigation throughput. * Establish clear success metrics and instrumentation for Compliance tooling (e.g., investigation cycle time, AHT, escalation rates, rework, QA outcomes, false positive reduction enablement, automation adoption). * Proactively address security, privacy, risk, and compliance requirements including access controls, data retention, audit trails, model governance, and regulator-ready reporting—without compromising usability for frontline teams. * Drive build vs. buy and vendor strategy for investigation enablement (e.g., OSINT, case enrichment, LLM tooling) and lead evaluations/RFPs in partnership with Compliance, Legal, Security, and Procurement. * Operate as a product leader across stakeholders - communicate strategy, tradeoffs, and progress to executive and cross-functional audiences through regular business reviews and program updates. * Develop and mentor a globally distributed product group, setting high standards for product quality, operational excellence, and execution rigor. What we look for in you:  * Demonstrated AI fluency with proven ability to accelerate product management, design and development.  * 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale. * 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains.  * 5+ years of leading and developing Product Management teams. * Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results. * User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences * Cross-functional leadership: Able to align diverse stakeholders—from engineers to compliance teams—behind a shared vision. * Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights * Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows. * Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors. * Excellent written and verbal communication skills. * Ability to thrive and perform under pressure. Nice to haves: * Experience building products for AML, transaction monitoring, investigations, sanctions screening, KYC/EDD, or adjacent financial crime operations. * Familiarity with auditability, model risk management, and regulator-facing requirements for systems used in compliance investigations. * Experience with human-in-the-loop design patterns and quality programs (QA/QC), particularly in operational decisioning environments. Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $243,865—$286,900 USD * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Toast

Toast is the all-in-one platform built for restaurants of all sizes. We combine point-of-sale, payments, marketing, payroll, and more into a single platform that helps restaurants simplify operations, increase revenue, and delight guests. At Toast, we are committed to creating an inclusive, high-performing culture where every Toaster can do the best work of their career. As we continue to scale, our People Technology ecosystem plays a critical role in enabling a seamless employee, manager, candidate, and People team experience. Toast is looking for a Head of People Technology to lead the team responsible for evolving and scaling our People Technology ecosystem, with a primary focus on Workday and a connected focus on recruiting technology, integrations, governance, and experience. You will lead a team responsible for Workday configuration, administration, reporting, security, permissions, business process design, integrations, and support, while also owning the strategy for Greenhouse and the broader TA technology stack in close partnership with Talent Acquisition.  This leader will build a clear Workday and TA technology roadmap, reduce tech debt, improve self-service, simplify permissions, strengthen compliance, and create scalable experiences for employees, managers, candidates, and People teams. You will also identify responsible opportunities to use in-platform AI, automation, and workflow intelligence to improve efficiency and reduce manual work. A critical part of this role will be building strategic partnerships with vendors including Workday, Greenhouse, and other People Technology providers to ensure Toast is using its platforms in best-in-class ways for our size, complexity, and scale.   Note: We are prioritizing candidates located near our hubs in Boston, MA and Toronto, ON.    A day in the life (Responsibilities)  * Lead, coach, and develop a high-performing People Technology team responsible for Workday and recruiting technology configuration, administration, security, integrations, reporting, and support * Serve as the strategic owner of Workday, including HCM configuration, business process design, reporting, permissions, security, governance, and ongoing optimization * Own the strategy for Greenhouse and the broader TA technology stack, ensuring the ecosystem is scalable, integrated, well-governed, and aligned to candidate, recruiter, interviewer, and hiring manager needs  * Partner closely with Talent Acquisition Operations to translate recruiting process needs into technology strategy, roadmap priorities, system design, integrations, and adoption plans  * Build and manage a clear Workday and TA technology roadmap that balances business priorities, compliance needs, tech debt reduction, stakeholder demand, team capacity, and scalability * Reduce tech debt by simplifying processes, improving governance, retiring unnecessary complexity, and driving sustainable system design * Improve employee, manager, candidate, and People team self-service through scalable workflows, automation, documentation, intuitive experiences, and change management * Simplify and strengthen permissioning, security, access governance, data integrity, SOX readiness, auditability, and controls across Workday, Greenhouse, and connected systems * Drive integrations and data flows between Workday, Greenhouse, and adjacent People systems to reduce manual work and improve accuracy * Use in-platform AI, automation, and workflow intelligence to responsibly improve efficiency, decision support, case deflection, routing, reporting, and user experience * Partner with IT, Security, Legal, Finance, Payroll, TA, People Operations, People Analytics, and People leadership to align technology decisions with business needs and risk requirements * Establish intake, prioritization, release, documentation, and change management practices that bring transparency and discipline to a high-demand environment * Build strategic vendor partnerships with Workday, Greenhouse, and other People Technology providers to maximize platform value, adopt relevant innovation, and influence vendor roadmaps where appropriate * Serve as an escalation point for complex system issues, root cause analysis, and long-term remediation   What you'll need to thrive (Requirements) * 12+ years of experience in HR technology, People systems, People operations, HRIS, or a related systems-focused role * 3+ years of people management experience, with a track record of coaching, developing, and leading high-performing teams * Deep Workday experience, including HCM configuration, business processes, reporting, security, permissions, and system governance * Experience building or owning a Workday roadmap in a complex, high-demand environment * Strong understanding of HR systems integrations, data flows, access controls, reporting, and data integrity practices * Experience reducing tech debt, simplifying processes, improving governance, and prioritizing competing stakeholder requests * Experience supporting compliance, audit, SOX, or other control requirements within HR systems * Familiarity with applicant tracking systems and recruiting technology; Greenhouse experience strongly preferred * Experience managing strategic vendor relationships for enterprise HR, Workday, recruiting, or People Technology platforms * Ability to evaluate vendor capabilities, platform releases, AI-enabled features, and best-practice recommendations through the lens of business value, compliance, scalability, and user experience * Excellent communication and stakeholder management skills, including the ability to translate technical concepts into business impact * Strong judgment and prioritization skills, with the ability to balance urgency, risk, capacity, and long-term platform health   Nice-to-Have Skills: * Workday certifications in HCM, Security, Reporting, Recruiting, Compensation, or related areas * Direct Greenhouse administration, configuration, integration, or roadmap experience * Experience leading Workday or People Technology transformation efforts in a high-growth technology company or similarly complex environment * Experience simplifying role-based permissions, security groups, access governance, or audit controls in Workday * Experience with Workday integrations, Workday Extend, Prism, People Analytics, or adjacent reporting tools * Experience implementing AI-enabled features, automation, or workflow intelligence within enterprise SaaS systems * Familiarity with recruiting tools such as GoodTime, BrightHire, sourcing tools, assessment platforms, or background check providers * Experience leading major configuration, implementation, optimization, platform consolidation, or tech debt reduction initiatives * Experience working with distributed or offshore support teams   Why Toast? This is a meaningful opportunity to shape the future of People Technology at Toast during an important phase of growth and transformation. You will inherit a talented team and a critical platform ecosystem, with the opportunity to bring clarity, structure, innovation, and scale to how Toast supports employees, managers, candidates, and People teams. In this role, you will lead a mission-critical function, build a strategic roadmap, reduce tech debt, simplify systems experiences, strengthen vendor partnerships, and help Toast get the most value from its People Technology investments.     AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.   #LI-DNI The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $155,000—$248,000 USD Zone B $135,000—$216,000 USD Zone C $122,000—$195,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.