Application Admin, Sales & Partnerships (Salesforce)

Thumbtack

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE BUSINESS APPLICATION TEAM We deliver trusted, scalable, secure services and infrastructure to empower Thumbtack employees with the tools they need to get work done. We partner with the business and own our platform of internal tools throughout their lifecycle — intake, prioritization, buy/build, implementation, support, and retirement.   ABOUT THE ROLE As an Application Administrator on the Growth & Activations team at Thumbtack, you'll play a key role in building and evolving AI agents and workflows across our entire internal tool ecosystem. You will be a cross-tool administrator responsible for managing and optimizing a diverse platform that supports our Sales, Commercial Ops, and Partnerships teams. You'll collaborate with other admins, product managers, and operations leaders to execute on a broad range of projects — from backend architecture to optimizing lead routing and campaign targeting through intelligent automation. This role is perfect for someone energized by the potential of AI to transform business processes. We're looking for a platform-minded specialist ready to drive measurable impact through thoughtful cross-platform design and process innovation, ensuring our stack of tools works seamlessly as a unified engine for growth.   WHAT YOU’LL DO * Lead the development, deployment, and management of AI agents and automated workflows across the internal tech stack to support go-to-market teams * Optimize cross-platform processes related to lead management, forecasting, and partner enablement, leveraging tools like Salesforce, Genesys, and middleware * Administer and support a broad tech stack including Salesforce, Pardot, Workato, Ironclad, and various conversational AI platforms * Collaborate with Product and Engineering to design robust integrations and backend systems that power a unified employee experience * Design and launch MVPs for new AI-driven tools and automation experiments in a fast-paced environment * Drive best practices for data governance and documentation across all managed platforms, ensuring scalability and reliability   IN ORDER TO BE SUCCESSFUL, YOU MUST BRING * 3–5 years of experience in cross-tool administration or platform operations, with a strong focus on building automated workflows * Proven experience developing or managing AI agents, bots, or advanced LLM-based integrations within a business context * A deep engineering and platform mindset, with proficiency in APIs, webhooks, and middleware tools (e.g., Workato) * Experience administering Salesforce as part of a broader ecosystem; Salesforce certification is a plus but not the primary focus * Ability to translate complex business requirements into scalable technical solutions across multiple platforms * Strong communication skills to bridge the gap between technical engineering teams and non-technical stakeholders * Demonstrated curiosity and a hands-on approach to AI, with a track record of proactively identifying opportunities to integrate AI tools into workflows to solve business problems, rather than just waiting for direction.   EXPECTED SALARY RANGES * For candidates living in Ontario / British Columbia, the expected salary range for the role is currently $84,200 - $108,900. Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Thumbtack

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE BUSINESS APPLICATIONS ORG The Business Applications org builds and operates the internal systems that help Thumbtack run effectively at scale: Salesforce-centered workflows, admin tooling, and integrations that connect teams across the company. We are expanding that work into a broader internal platform for business workflows, with shared APIs, reusable integration patterns, and safe, auditable workflows for business-critical actions across systems. This org collaborates closely with engineering and business teams to turn complex internal needs into systems that are easier to operate, extend, and automate responsibly.   THE CHALLENGE The company’s internal systems are becoming more connected, more automated, and more central to how teams serve customers, pros, and the business. As AI tools and agents become part of everyday work, Business Applications has an opportunity to shape how those capabilities support the workflows teams already rely on, and to help teams use them well. The challenge for this leader is to help the org build on its foundation of critical Salesforce-centered systems work while leading the transition into a broader internal platform. This role will require balancing urgent business needs with longer-term platform investments and building trust with stakeholders who depend on these systems every day.   WHAT YOU’LL DO * Work with business partners to understand high-value operational problems and turn them into clear technical direction for the team. * Lead BusApps beyond Salesforce-centered delivery into a broader internal platform for business workflows, including the AI-enabled workflows emerging across the company. * Build the path from promising local prototypes and agent experiments to production capabilities that business teams can adopt safely. * Own the operating model for application administrators, business application developers, and software engineers as the org expands its technical scope. * Set priorities in a way that keeps critical business work moving while creating room for durable platform investments.   IN ORDER TO BE SUCCESSFUL, YOU MUST BRING * Significant engineering leadership experience, including managing managers or senior technical leaders. * Ability to turn ambiguous business needs into clear technical strategy, durable roadmaps, and measurable outcomes. * Strong technical judgment for internal platforms that need to connect business workflows safely across multiple systems of record. * Experience leading internal platform or business applications teams that connect business workflows across systems of record. * Track record building high-performing teams through org design, role clarity, and leadership development. * Ability to earn trust with business partners while navigating priorities, tradeoffs, and adoption of new technical capabilities. * Practical experience bringing automation or AI-assisted workflows into production business processes, with the judgment to know where reliability, governance, and human review matter most.   EXPECTED SALARY RANGES * For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $310,300.00 - $401,500.00. * For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $279,700.00 - $361,900.00. * For candidates living in all other US locations, the expected salary range for this role is currently $263,500.00 - $341,000.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Thumbtack

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE BUSINESS APPLICATIONS ORG The Business Applications org builds and operates the internal systems that help Thumbtack run effectively at scale: Salesforce-centered workflows, admin tooling, and integrations that connect teams across the company. We are expanding that foundation into a broader internal platform for business workflows, with shared APIs, reusable integration patterns, and safe, auditable capabilities for business-critical actions. The org works closely with engineering and business partners to turn complex internal needs into systems that are easier to operate, extend, and automate responsibly. THE CHALLENGE Thumbtack's internal systems are becoming more connected, more automated, and more central to how teams serve customers, pros, and the business. Business Applications is helping drive that shift by turning Salesforce-centered workflows and operational tools into a broader internal platform for AI-enabled work. The challenge for this engineer is to build the backend services, APIs, and integration patterns that let agents and business systems take safe, auditable action across Thumbtack's internal ecosystem. This work will shape how teams move from one-off operational workflows to production capabilities that can be reused, extended, and trusted by the business. WHAT YOU’LL DO * Build backend services and APIs that connect Business Applications workflows with Thumbtack's product and platform services. * Bring agentic and AI-enabled workflow prototypes into production with the reliability, observability, and human review needed for business-critical work. * Create reusable integration patterns that let internal tools, third-party systems, and agents take safe, auditable action across systems. * Partner with business and engineering teams to understand operational workflows and turn the highest-value problems into durable backend capabilities. * Help define the technical foundation for a BusApps platform that supports reliable integrations, safe automation, and production AI workflows. IN ORDER TO BE SUCCESSFUL, YOU MUST BRING * Strong backend engineering experience building production services, APIs, or platform capabilities. * Technical judgment for integrations where reliability, security, data correctness, and audibility matter. * Ability to turn ambiguous operational workflows into clear technical designs that can be delivered incrementally. * Strong collaboration skills with engineering, business, and operational partners, especially when technical constraints and business needs need to be reconciled. * Comfort learning new domains quickly, including internal systems, third-party business applications, and AI-enabled workflows, with the judgment to know when automation needs human review. EXPECTED SALARY RANGES * For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00. * For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00. * For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.