Career Coach (Professional) (m/w/d)

Franklin Institute of Applied Sciences

ÜBER UNS „Grenzen verschieben, disruptiv denken, die Zukunft gestalten – sei dabei, wenn wir die Talente von morgen formen.“ Das Franklin Institute steht für Disruption und Innovation in der sonst so staubigen Bildungsbranche. Unser Antrieb ist es, die Online-Bildungslandschaft stetig neu zu definieren und zu gestalten. Inspiriert von visionären Unternehmen, kombinieren wir Leistung, Innovation und unternehmerischen Geist, um der Branche immer einen Schritt voraus zu sein. DEINE ROLLE & AUFGABEN Als AI Consultant / KI & Automatisierungs-Coach (m/w/d) gestaltest du Lernprozesse, begleitest Teilnehmende individuell und entwickelst mit uns die Strukturen, die exzellente Bildung erst ermöglichen. Du bist Sparringspartner des Produktverantwortlichen, übernimmst eigenständig Live-Sessions und prägst eine wertschätzende, klare und professionelle Lernkultur. LEHRE & COACHING (~70%) * Durchführung von Live-Sessions zu Prozessoptimierung, Automatisierung und KI in der Praxis * 1:1-Coaching von Teilnehmenden: Lernfortschritt, Praxisprojekte, fachliche Fragen * Moderation von Office Hours und Q&A-Sessions * Feedback auf Praxisprojekte und Automatisierungen der Teilnehmenden PRODUKT & PROZESSE (~30%) * Mitgestaltung von Onboarding-, Lern- und Prüfungsprozessen * Erstellung, Review und kontinuierliche Verbesserung von Lernmaterialien & Praxisaufgaben * Bewertung neuer KI-Tools und Automatisierungslösungen für den Einsatz in Lerninhalten * Weiterentwicklung didaktischer Methoden und Best Practices für KI-gestützte Erwachsenenbildung * Aufbau von Dokumentation und SOPs für das Lehrteam * Enge Zusammenarbeit mit Career Coaches und Candidate Success DEIN PROFIL * Praktische Erfahrung mit KI-Tools über ChatGPT hinaus – API Keys, Kontextfenster, System Prompts und KV Caching sind keine Fremdwörter. Du hast eigene Workflows gebaut oder Agents ausprobiert. Und: du nutzt KI als Denkwerkzeug, nicht als Output-Maschine – um bessere Ergebnisse zu erzielen, nicht nur schnellere. * Praktische Erfahrung mit Automatisierungsplattformen (z.B. n8n, Make, Zapier) * Grundverständnis von APIs und Webhooks – du weißt wie Systeme miteinander sprechen * KI ist für dich nicht nur Job, sondern Interesse – du probierst neue Tools aus bevor sie im Mainstream ankommen * Du kannst komplexe Sachverhalte verständlich und zielgruppenorientiert vermitteln * Sehr hohe Selbstorganisation und Zuverlässigkeit * Gestaltungswille und Umsetzungsstärke * Sehr gute Deutsch- und gute Englischkenntnisse * Freude an Veränderung, Innovation und interdisziplinärer Zusammenarbeit Wünschenswert: * Erfahrung in der Erwachsenenbildung oder mit Bildungsgutschein-Maßnahmen * Background in Product Management, Consulting oder Tech * Erfahrung mit Remote- oder Hybrid-Teams WAS MACHT UNS AUS? Wir glauben an Lehre, die mehr ist als das Vermitteln von Inhalten. Am Franklin Institute verstehen wir Lernen als Coaching, Empowerment und Leadership im Lernkontext. Unsere Dozierenden und Coaches sind keine Folien-Vortragenden, sondern echte Lernbegleiter:innen, die Menschen in ihrer Entwicklung stärken und sie zu Selbstwirksamkeit, kritischem Denken und beruflicher Handlungsfähigkeit befähigen. Dabei arbeiten wir praxisnah, kollaborativ und stärkenorientiert, sehen den Menschen als Ganzes und schaffen ein modernes Arbeitsumfeld, das komplett remote möglich ist und auf Vertrauen, Eigenverantwortung und echte Zusammenarbeit setzt.

Superchat

At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We're building the platform that runs underneath. Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day. We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams. We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin. WHO WE WANT Senior commercial leader. You bring 7+ years in B2B SaaS, with significant time at the Head of / Director or VP level leading revenue-generating organizations at meaningful scale. Has unified a revenue organization. You have brought commercial functions - Sales, Partner, Marketing alignment, RevOps, and Customer Success - into one coherent revenue engine, and you understand how the parts compound when run as a system rather than silos. Operated through scaling phases. You have stewarded a sales or revenue organization through a critical scaling phase and have seen first-hand where structures, processes, and people models break. Builder of scalable commercial systems. You have designed and run funnel architectures, forecasting cadences, performance frameworks, and quota models - with discipline and consistency, not just on paper. Strategic and data-driven operator. You translate company-level objectives into quarterly targets, sales motions, and team-level priorities. You run the organization against the numbers, not against opinions. SMB to Mid-Market fluency. You understand the economics, motion, and team dynamics of selling to SMB and Mid-Market customers, and know how to balance velocity with deal quality. High standards, low ego. You combine executive presence with a hands-on builder's mentality, and lead through clarity and example rather than hierarchy. German is a plus. A good working understanding of German is welcome, but not a requirement. WHO WE DON'T WANT Strong operator without strategic range. You execute well on a defined plan, but have not yet led at the level of org design, headcount strategy, and cross-functional revenue planning. Single-function thinker. You think strictly in sales metrics and have not worked closely with Marketing, RevOps, and Customer Success as one revenue system with shared targets and shared accountability. Needs a fully built environment. You rely on mature enablement, RevOps, or people functions being in place, rather than shaping and scaling them as the organization grows. First-time senior revenue leader. You are stepping into a senior revenue leadership role for the first time and have not yet steered an organization through a scaling phase. YOUR DAY TO DAY * You lead the Inbound Sales department of ~25 Account Executive across multiple markets, and act as the connective tissue across the wider revenue organization * You own the commercial forecast; pipeline health, conversion, deal cycle, and segment performance and translate the numbers into focused executive decisions * You sponsor strategically critical deals and engage personally where executive presence accelerates outcomes * You design and continuously improve funnel structure, segmentation, and scalable sales standards across the organization * You lead, coach, and develop Account Executive, raising the performance bar through structured 1:1s, calibration, and clear career frameworks * You partner with the CEO and executive team on commercial strategy, org design, and headcount planning WHY PEOPLE CHOOSE US * Mission that matters. Real impact  * Executive-level ownership. A rare mandate to shape and unify the entire revenue organization during a defining growth phase * Funded with conviction. $18M raised with a strong trajectory toward profitability * Modern revenue stack. Clean CRM foundation, strong RevOps capability, and a high-quality inbound engine to build on * End-to-end leadership scope. Influence revenue strategy, org design, commercial execution, and cross-functional collaboration end-to-end * Direct feedback culture. Transparent, respectful, and candid communication across all levels of the organization Benefits & Culture * Choose between an Urban Sports Club/John Reed membership or a public transport/Dance subscription * Regular company and team events * Annual personal development budget of €500 for conferences, courses, books, career coaching, and more * An inclusive and ambitious startup culture that enables fast professional and personal growth * Beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment We want to build a community, not just a company. It's important to us to create an environment where people genuinely enjoy spending time together - whether that's through HYROX training, golfing, beer pong tournaments, running clubs, Warhammer, weekend activities, or whatever kind of community you'd like to help build here. We are looking for people with passion, grit, and integrity. You are encouraged to apply even if your experience does not precisely match the description. At Superchat, we welcome diverse perspectives and rigorous thinkers. We look forward to your application. 🙂

Alpha FMC

People Business Partner (AWM EUR) at Alpha FMC * Division: Business Operations * Function: People (HR, Recruitment, Learning) * Location: Paris   About Alpha FMC  Alpha Financial Markets Consulting (Alpha) is a leading global consultancy to the financial services industry. Founded in 2003, we have worked for over 20 years to bring together specialist, sector-focused strategy, management consulting and technology expertise to support the entire client transformation lifecycle. Having partnered with more than 1,200 clients worldwide across the asset and wealth management, alternatives and insurance industries, Alpha is truly a trusted advisor for complex change programs. We now have over 1,180 consultants working with clients across North America, the UK, Europe, Middle East and APAC. In 2024, in recognition of our successful track record and strong growth prospects, Alpha was acquired by Bridgepoint, one of the world's leading quoted private asset growth investors. Our people are at the heart of everything we do. We are delighted that many of our team have built long and fulfilling careers with us, many staying over a decade. We believe this is because Alpha offers a genuinely rewarding place to work: a meritocratic environment where your career can flourish, and a welcoming culture where you can be yourself, connect with others and thrive. As we look to the future, we’re excited to be looking for new Alpha colleagues - individuals who are collaborative, innovative and ambitious. We hope you will join us and help shape the next chapter of our growth journey. Why join Alpha? 1. Established yet entrepreneurial – with over 20 years of success and a proven record on the London Stock Exchange, Alpha offers the stability of an established consultancy with the energy of a fast-growth business. 2. Backed by Bridgepoint – as part of one of the world’s leading growth investors, Alpha benefits from strategic investment that fuels innovation, expansion and new offerings – creating even more opportunity for our people. 3. Exposure to senior leadership – whether you are in an internal or a client facing role, you will have the opportunity to work with and learn from the best of the best – high performers at the top of their game. 4. Learning and growth opportunities – we run tailored training to help you be successful, provide you excellent mentorship, and offer up to 5 days paid training time per year. Perhaps the best training though is the experience on the job – as everyone at Alpha has high responsibility and autonomy, you can develop your skillsets quickly. 5. Performance-driven culture with real impact – advancement at Alpha is based on impact and capability, not tenure or quotas. You’ll have autonomy and see the tangible difference your ideas and decisions make.   Overview of Business Operations While consultants focus on delivering client value, our 'Business Operations' function ensures that the company runs efficiently and appropriately across a number of operational areas: Finance, People, Operations, IT, and Legal, Risk & Compliance. Together, these teams ensure the consultants are fully supported - working from a strong operational base that’s efficient, innovative and compliant. Business Operations doesn’t just enable delivery; it empowers Alpha’s long-term success. ‘People’ at Alpha refers to all parts of the employee lifecycle – including Recruitment, HR and Learning.   Role & Requirements We are investing into a People Business Partner aligned to our Asset & Wealth Management, Europe (‘AWM EUR’) business unit. This role has a strategic dual role. Embedded into both the business units (AWM EUR) and the Business Operations function (People function) to ensure alignment with the AWM EUR business unit’s strategic goals, while also maintaining strong ties with Business Operations to uphold functional standards and best practices. * To the Business Head – reporting to the Co-Heads of Asset & Wealth Management, Europe, who provide day-to-day direction, priorities, and operational objectives. * To the Business Operations – reporting ultimately into the Group Head of HR and Head of Recruitment & Learning who ensure functional alignment, capability development, and mentoring support. Key responsibilities include: * Leadership Engagement: * Engage directly with senior leaders as a trusted business partner. * Have a ‘seat at the table’ to facilitate the business vision and to define the people agenda behind that. * People Data Reporting & Analysis: * Analyze people data to identify trends, strengths, and gaps across recruitment, HR, and learning. * Support the Business Head to define, iterate and drive the strategy across the people agenda – ultimately answering key questions e.g. what our employer value proposition is, how do we attract the best talent, and how do we manage, develop, and retain talent to help them be successful. * Support the Business Head in partnership with the Finance Business Partner to make sure recommendations are commercially relevant and executable. * Key Processes Management: * Drive and oversee annual business-as-usual (BAU) processes: * Recruitment: year-end and mid-year planning and budgeting processes * HR: year-end and mid-year job evaluation, compensation planning and goal setting * Strategic Project Management: * Contribute and drive key initiatives based on the Business Unit’s People strategy and priorities covering: * Strategic Workforce & Talent Planning * Develop and implement workforce strategies aligned to business plans, anticipating future skills and capacity * Partner with business unit’s leaders to plan headcount growth and critical role coverage. * Shape recruitment priorities based on commercial demand, utilization patterns, and emerging practice/proposition areas. * Performance, Reward & Retention Strategy * Partner with business unit’s leadership and finance to evolve reward frameworks that support growth, profitability, and retention. This will include assessing reward against an benchmark and making recommendation to the business unit’s leadership and the board * Identify retention risks in key talent pools and co-develop targeted retention interventions. * Employee Engagement * Drive employee engagement initiatives by partnering with leadership to foster a positive work culture, improve retention, and enhance overall employee experience. * Leverage engagement survey data and employee feedback to identify trends and recommend targeted action plans. * Leadership Development & Succession Planning * Support and coach senior leaders to enhance leadership effectiveness and build high-performing teams. * Monitor emerging talent and partner with leadership to identify and develop future leaders. Lead succession planning processes that anticipate organizational growth and mitigate leadership risk. * Provide focused oversight to Senior Leadership transitions (including onboarding & exits) * Capability Development & Learning * Partner with business unit’s leaders to design and deliver a training framework for each level that addresses the business unit’s strategic priorities, client needs, and skill gaps. * Lead the continuous review and evolution of each business unit’s career framework, ensuring it reflects current market expectations, future skills, and the changing consulting environment. * Collaborate with business unit’s leadership to evolve all people related matters (career, recruitment, etc.) as we deploy AI and other emerging technologies that enhance productivity, streamline delivery, and evolve the nature of the consultant role. * Organizational Design & Growth Enablement * Advise on team structures, spans of control (consulting pyramid), and operating models to improve scalability, collaboration, and efficiency. * Post-acquisition integration: driving the people integration following acquisitions and monitoring success on an ongoing basis. * Contractors: ensuring that relevant and efficient frameworks for sourcing and onboarding are in place, as well as understanding commercial visibility of contractor usage. * People Delivery Team Mobilization and Optimization: * Mobilize the internal people delivery teams (Recruitment and HR) who are responsible for execution. * Monitor service quality and performance, supporting them to resolve any issues that arise. * Ensure good productive relationships with wider Business Operations teams in order to facilitate execution. * Play role of a lead in that functional area – driving effectiveness and good culture, and coaching and supporting individuals to achieve the business goals. * Senior Leadership Reporting: * Prepare people reports for senior leadership (both on a proactive and reactive basis), such as for the business unit Board, Group Leadership or Group Board. This will include but not be limited to reporting on matters such as – Reward & Retention, Strategic Hires/Workforce Planning, Talent Development and Strategic Projects * People Communications: * Designing and executing effective people communications as they relate to organizational change, compensation, and new policies.   Qualifications: Must have: * 5-7 years’ HR or recruitment experience, with experience in strategic business partnering or relationship management role. * Proven ability to influence and advise senior leaders on people strategy and organizational design. * Strong experience in talent attraction and management, succession planning, and leadership development. * Demonstrated capability in post-acquisition integration, change management, and cultural alignment. * A university degree (2:1 or above) in a relevant discipline * Certification such as CIPD 5, SHRM-SCP, or equivalent academic or professional accreditation. * Excellent communication, analytical, team-work and stakeholder management skills. * Professional working proficiency in English and French. Good to have: * Experience within a consulting firm – ideally within Financial Services * Strong working knowledge of European employment law, HR processes and best practice, especially France, Germany, Luxembourg, Switzerland, Denmark. * Exposure to global or matrixed organizations with complex stakeholder environments. * Professional working proficiency in German.   Location and working patten: * Office-based in the same location as the Business Heads, in Paris. For this role it is important that this individual is co-located with the business and is able to attend key meetings in person – e.g. senior leadership meetings, strategic initiative workshops and 1:1s. We expect that on average this will require c. 2-3d/w in the relevant office, but this may flex up or down depending on the week.   Benefits & Compensation * Competitive base salary * Share of the profits of the business * 25 working days of paid leave + discretionary rest days granted annually (currently additional 2 days off, 27 days in total) * Lunch vouchers (10€) * Life insurance and travel insurance * Laptop and mobile phone   Our Commitment to Inclusion At Alpha, diversity, equity and inclusion are critical to our success. Our priorities show a focus on fostering an inclusive, equitable workplace where individuals are treated fairly regardless of gender or background. We welcome applications from disabled people and are committed to making our recruitment process and workplace accessible and inclusive for everyone.   Data Privacy Policy: Full details around what data we hold, why we hold it and for how long are available in our recruitment privacy statement (https://alphafmc.com/privacy-policy/).