Community & Content Manager

Lead, Community Support

Kickstarter

Kickstarter is the leading crowdfunding platform for creative projects across film, games, music, art, design, and technology. Since our founding in 2009, our mission to help bring creative projects to life has been powered by the people behind the work. Together, we’ve helped creators around the world launch creative projects that have generated billions of dollars in pledges. That same commitment extends inward. Rooted in shared values, Kickstarter invests in the growth and success of our team, treating employees as whole people and empowering them with the autonomy and space to participate in decisions that shape their work and our company. The Lead, Community Support, is a senior individual contributor on our Community Support (CS) team reporting to the Senior Manager, Community Support. You are a recognized expert on our platform, policies, and tooling. You will own and drive the high-impact initiatives that move our team forward — leading projects within CS, partnering cross-functionally, and managing relationships with external vendors. You’ll own the ongoing improvement of the core tools our team relies on, ensuring they evolve to meet the needs of our teammates and our community. You’ll also stay close to the realities of our users by working a meaningful portion of tickets each week — keeping your judgment sharp and grounding every improvement in real user problems. While this role does not directly manage people, you will set the bar for execution and lead by example, raising the performance of those around you through expertise, coaching, and influence. Our Community Support team includes members working in the US, UK and in Singapore, so this role will require a schedule that accommodates a significant overlap with all of these regions weekly.  There is some flexibility in how this schedule will look when finalized depending on availability, but sample schedules are included below for clarity: US-based Lead* Option 1: Mon/Tues 5am - 1pm EST, Weds/Thurs 9am - 5pm EST Option 2: Mon - Thurs 6am - 2pm EST *Eastern timezones preferred given wider overlap with UK/Singapore; each sample schedule above provides for 4hrs/week overlap with Singapore, and a range of overlap with UK/US timezones UK-based Lead: Mon - Thurs 9am - 5pm GMT The salary for this role in the United States is $117,014 USD.  IN THIS ROLE, YOU WILL: * Lead high-impact initiatives and projects within the CS team, across partner teams (Product, Engineering, Trust & Safety, Brand, Outreach, Marketing), and with external vendors; driving each from problem identification through shipped, measurable outcome. * Own the ongoing improvement of our core Support tooling including Intercom / Fin and adjacent systems, partnering with new vendors and internal stakeholders to evaluate features, lead implementation, and measure impact on team efficiency and community experience. * Manage relationships with existing vendors and outsourced partners as it relates to your owned initiatives, holding them accountable to our standards and timelines. * Stay grounded in the daily reality of our community by triaging and working a regular cadence of support tickets, using that direct exposure to surface emerging issues, validate improvements, and inform your project work. * Use data and trends to identify root causes, prioritize high-leverage opportunities, and design measurable improvements to processes, tools, and content, ultimately generating data-informed recommendations for stakeholders on improving efficiency, quality, and community experience. * Translate strategic goals into concrete CS and cross-functional project plans; align stakeholders, set milestones, and track progress to delivery. * Raise the bar for execution across the team — model high-quality work on complex, ambiguous, or sensitive cases, and coach peers on troubleshooting, workflow, and communication to reduce complications and improve consistency.  * Work with Senior Manager and Senior Support Specialists to design and maintain quality checks, peer review norms, and team documentation that uphold our quality standards under volume and ambiguity. * Serve as a subject matter expert for partner teams on CS workflows, tooling capabilities, and the user impact of cross-functional decisions. * Contribute to a community-first culture, ensuring that mission and business goals stay in balance in every initiative you lead. ABOUT YOU * 8+ years of related experience in community, customer, or user support with deep expertise across the full range of CS functions. * Demonstrated track record of leading complex, cross-functional projects end-to-end and delivering measurable improvements to team performance or user experience. * Hands-on experience owning or substantially improving customer support tooling (e.g., Intercom, Zendesk, Fin or other AI/automation tooling, help desk and knowledge base systems). * Strong analytical skills: demonstrated familiarity with using ticket data, quality signals, and operational metrics to identify root causes and prioritize work. * Subject matter expertise across all key CS functions: credibility to coach peers and the willingness to stay close to ticket work. * Experience working effectively with external vendors and partners, including holding them accountable to shared standards. * Excellent written communication and a positive, solutions-oriented approach to even the most difficult user issues. * A collaborative, team-first mindset: you raise the bar for those around you through example, mentorship, and generous knowledge sharing rather than authority. WHAT YOU'LL ENJOY * A fully remote workforce with plenty of opportunities to get to know your colleagues * 100% employer-paid health plan offerings * 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Year’s * 25 volunteer hours each year to give back to your community * 16 weeks of parental leave plus fertility/family planning resources * Annual stipends including a Remote Working & Wellness Stipend of $3,000 USD (prorated) each calendar year for expenses related to remote working, wellness, health, and fitness and a $500 Role Development Stipend * Kickstarter currently operates with a 4-day workweek, a model that aligns with our belief in a healthy work-life balance and gives staff the space to be more than their work Incredibly talented and inspiring colleagues who know how to blend their creative endeavors into their work You can read more about our benefits and working at Kickstarter at our Jobs page: https://jobs.kickstarter.com/ Our Fully Virtual Team We’re currently able to support employees based in the following US locations: CA, CO, CT, GA, IL, MA, MD, NC, NJ, NY, OR, SC, VA, VT, and WA. We're also able to support employees in the United Kingdom. If you live in—or are willing to move to—any of these locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Kickstarter is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity, and we are committed to an inclusive work environment. Reminder to applicants: Authentic communications from Kickstarter will always originate from official Kickstarter email domains (@kickstarter.com). Exercise caution and verify the legitimacy of anyone who claims to be representing Kickstarter on other platforms. Please reach out to Kickstarter’s Help Center to report potentially fraudulent contact here: https://help.kickstarter.com/hc/en-us/requests/new

Senior Brand Manager

Thumbtack

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE BRAND STRATEGY TEAM We act as the architects of the Thumbtack brand - claiming a distinct position in the market, defining a brand promise that delivers on that position, and partnering with skilled experts across the company to bring it to life. Our work spans brand insights, brand strategy, content strategy, and integrated marketing. We set the roadmap for the brand and extend our influence beyond Marketing & Communications into all parts of the organization to make sure every touchpoint strengthens the brand.   ABOUT THE ROLE As Senior Brand Manager, you’ll help define how we position the company, what we promise homeowners and pros, and how that promise comes to life across every touchpoint. Reporting directly to the Director of Brand Strategy, you’ll set vision for major brand workstreams while shaping how the team and the company think about the brand.   WHAT YOU’LL DO * Lead foundational workstreams to help roll out our new brand “north star,” including fleshing out the Brand Playbook, defining a content strategy, educating and training partner teams, and more — and refresh these artifacts as the market shifts and new learnings emerge. * Identify high-leverage opportunities for the brand to drive business growth, then translate them into clear creative briefs and strategic direction for internal and external creative partners. * Own brand insights work that informs strategy — including audience deep dives, creative experimentation, competitive analysis, and brand health tracking — and turn findings into clear, actionable recommendations. * Partner with channel owners across Marketing and Communications to translate brand strategy into an integrated content strategy and creative calendar that meets business and brand goals. * Extend the brand’s influence beyond Marketing and Communications by building relationships with cross-functional partners; create proactive moments to communicate brand vision and align company priorities to it. * Lead brand support for AI-driven content, building prompts, skills, brand review systems, and other infrastructure that allows the brand to scale as content creation becomes more decentralized. * Orchestrate brand strategy and creative work for tentpole moments, including campaign launches, product launches, and major events. * Serve as a senior voice on the Brand Strategy team — setting standards, shaping how we work, and driving alignment with leadership and cross-functional stakeholders.   IN ORDER TO BE SUCCESSFUL, YOU MUST BRING * 6-8+ years of brand marketing experience, with a strong focus on brand strategy, positioning, and messaging * Experience defining and implementing brand strategy - including brand promises, positioning frameworks, playbooks, and messaging architecture * Experience setting brand vision and roadmap, not just managing executions - comfortable operating upstream of campaigns and influencing how the broader org thinks about brand * Experience designing and managing brand health measurement programs (brand tracking, awareness, perception, brand lift) and translating findings into clear strategic action * Strong creative judgment, including experience writing compelling creative briefs, providing strategic guidance to creative agencies and in-house studios, and partnering with creative teams to develop standout work * Experience designing and running creative experimentation programs that improve campaign performance and feed back into brand strategy * Analytical rigor — comfortable planning and executing research with the help of internal or external research partners. Adept at synthesizing quantitative and qualitative data into insights, recommendations, and business cases * Exceptional written and verbal communication, especially the ability to translate complex insights into clear, compelling narratives and presentations for senior audiences * Strong cross-functional partnership skills — able to build relationships and influence beyond marketing, including with Product, Operations, and senior leadership, as well as external agencies and vendors * Demonstrated ability to set vision, operate independently, and identify new areas of opportunity without guidance   EXPECTED SALARY RANGES * For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $147,100 - $190,300. * For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $132,600 - $171,600. * For candidates living in all other US locations, the expected salary range for this role is currently $125,000 - $161,700. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Senior Social Media Consultant & Account Lead (m/w/d)

Social DNA

DEIN AUFGABENGEBIET * Betreuung unserer B2B & B2B2C Kund:innen als Sparringspartner:in, Berater:in und Projekt-Lead * Entwicklung kanalübergreifender Social-Media-Strategien und Umsetzung im regelmäßigen Austausch mit Kolleg:innen und Kunden  * Zusammenarbeit mit interdisziplinären Teams aus Kreation, Media, Beratung und Geschäftsführung – Hands-on und immer auf Augenhöhe * Im Daily Social Media Business übernimmst du unter anderem redaktionelle Arbeit, Ideengenerierung, Content Planung, Content Creation, Content Distribution, Community Management, Reportings * Du bist immer auf dem neusten Stand der Entwicklungen im Social Media Marketing und treibst die Social Media Aktivitäten unserer Kunden dadurch aktiv voran * Du führst mehrere Kunden und Projekte gleichzeitig – vom Erstprojekt bis zum Retainer. Dabei übernimmst du Verantwortung für Agenturumsätze im 6-stelligen Bereich. * Du sorgst für kontinuierliche Rentabilität & Qualität deiner Projekte und entwickelst Accounts gezielt weiter * Du teilst dein Wissen im Team, um unsere Beratungsstandards fortlaufend mitzugestalten * Du coachst Kolleg:innen auf Junior- und Mid-Level – mit Feedback, Know-how und einem offenen Ohr * Du übernimmst den Lead in Pitches und bringst dich mit deinem Fachwissen und deiner Erfahrung aktiv in die Akquise von Neugeschäft ein WAS DU MITBRINGST * Abgeschlossenes Studium (Bachelor oder Master), idealerweise mit Schwerpunkt Marketing * Mindestens 4 Jahre Erfahrung im professionellen Social Media Marketing – als Berater:in, Account Manager:in oder Projektlead bei einer Agentur * Nachweisbare Erfolge in der Führung von Kundenprojekten, Budgetverantwortung und Strategieentwicklung * Mehrjährige Erfahrung in professionellem Social Media Marketing, Plattformlogiken, Tools & Trends und KPI-getriebenem Arbeiten – von Meta über LinkedIn bis TikTok. * Social Media Strategiekompetenz kombiniert mit einem Gespür für Markenführung * Lust auf Verantwortung, Wirkung, Weiterentwicklung – und auf ein starkes Team * Unternehmerisches Denken, Empathie und echtes Interesse an digitalen Entwicklungen * Gute Vernetzung in der Branche und Freude am Teilen von Wissen auf Konferenzen, in Webinaren o.ä.  * Exzellente Kommunikationsskills in Wort und Schrift auf Deutsch + Englisch - sicher, klar, empathisch und auf Augenhöhe DEINE BENEFITS * Die Vergütung für diese Position liegt zwischen 50.000 € - 60.000 € brutto pro Jahr, je nach Berufserfahrung. Zusätzlich kannst Du von limitless Drinks & Snacks im Office, Teamevents, Sonderurlaub, einem Laptop, Premium Smartphone und der betrieblichen Altersvorsorge profitieren * Flexible Arbeitszeiten & Remote Work: Du wählst zwischen Mobile-, Home-, oder Full-Office und kannst jederzeit unser Design-Office im Zentrum Frankfurts oder in 15 anderen Städten deutschlandweit nutzen – ergänzt durch ein flexibles Gleitzeitmodell. * Team-Spirit: Dich erwartet ein herzliches und offenes Team mit kurzen Entscheidungswegen. Mit regelmäßigen Teamevents sorgen wir dafür, dass Du dich schnell einlebst und wohlfühlst * Flexibel unterwegs: Egal ob Deutschlandticket oder ein individueller Fahrtkostenzuschuss – wir beteiligen uns individuell an deinen Fahrtkosten * Onboarding & Weiterbildung: Neben einem strukturierten Onboarding-Programm profitierst Du von einem jährlichen Weiterbildungsbudget i.H.v. 1.500 €, um immer up-to-date zu bleiben. NEXT STEPS 1. Wenn wir dich mit dieser Stellenausschreibung begeistern konnten, dann lade bitte deine vollständigen Bewerbungsunterlagen (Anschreiben, Lebenslauf, Portfolio / relevante Arbeitsproben mit Bezug zu Social Media) in unserem Bewerbungs-Formular hoch. 2. Falls dein Profil passt, folgt danach ein erstes Kennenlerngespräch mit der Geschäftsführung via Online-Meeting 3. Wenn es matched, kannst du im nächsten Schritt deine Skills durch die Bearbeitung von Probeaufgaben unter Beweis stellen. An den Aufgaben kannst du gerne von zuhause aus arbeiten. Zur Vorstellung deiner Ergebnisse laden wir dich gerne in unser Office nach Frankfurt ein, um auch das Team kennen zu lernen. 4. Am Ende des Prozesses wählt das Social DNA Team gemeinschaftlich den oder die neue Kollegin aus, welche ein Vertragsangebot erhält.