Director, Support (EMEA)

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook. WHAT YOU'LL DO * Mentor and enable the team to exceed company growth and retention forecasts * Work with the Customer Success Director to help establish and manage goals and responsibilities for CSMs * Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals) * Ensure the CSMs exceed GitLab expectations in core knowledge, communication, and execution * Challenge the team and yourself to learn and grow as trusted advisors to customers continually * Provide leadership and guidance to coach, motivate and lead the team members to their optimum performance levels and career development, providing timely feedback and development assistance * Manage resource assignments and staffing levels, including recruitment as needed * Identify and implement improvements to the processes and tools used * Develop senior-level relationships with customers * Partner with other team leaders to ensure the customer is supported in times of escalation * Develop strong relationships with Engineering and Product to ensure cohesion and shared understanding of goals, initiatives * Oversee initiatives set forth in OKRs * Work together with the other managers to execute strategies and vision with the Director * Represent GitLab leadership and reflect our GitLab values in internal and external interactions WHAT YOU'LL BRING * Proven track record in software/technology sales, consulting or customer success * Proven experience leading teams, driving software adoption, and building and scaling customer success management practices * Experience with software development lifecycle processes and tools as well as agile and/or DevOps practices * Knowledgeable with cloud/container technologies (e.g., Kubernetes, Docker), application security (SAST, DAST) and/or cloud deployment models (AWS, GCP, Azure) is a plus * Proven ability to develop strategies, translate them into initiatives and track successful delivery * Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies * Possession of a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams * Demonstration of operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning * Ability to collaborate across the organization and with external stakeholders * Experience successfully working with senior executives (VP/CxO) * Holds strong operational skills that will drive organizational efficiencies and customer satisfaction * Comfortable giving and receiving positive and constructive feedback * Ability to connect technology with measurable business value * Strategic thinking about business, products, and technical challenges * Fluent German HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Newrelic

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Elevate your career here at New Relic, where you'll make a significant impact as the Senior Revenue Operations Manager for our critical Strategic and Enterprise segments in EMEA. You will serve as a strategic business partner to both the Senior Director of Strategic Sales and the VP of Enterprise Sales, ensuring operational rigor, optimizing the rhythm of business, and enhancing sales productivity across a go-to-market team of around eighty strong spanning Europe, Middle East and Africa. This opportunity is perfect for those who possess natural leadership qualities and have the apt to deliver with minimal steer. You have the strength to excel in navigating complex sales environments and extracting high-level strategic insights. Collaboration, critical thinking, and a growth mindset will be essential as you architect tools, reporting, and governance to support scalable growth in the Strategic Enterprise space. Your curiosity and innovative approach will help provide sophisticated analyses and recommendations, contributing to the accelerated growth of our largest customers. This hybrid role offers flexibility, with an expectation to work from our local office 1-2 days a week as required, balancing teamwork and independence. What you'll do Strategic Business Partnering & Forecast Rigour: * Drive the weekly, monthly, and quarterly forecasting cadence specifically for the Strategic and Enterprise business units; ensure accuracy in predicting closure of complex, high-value deals. * Partner with Sales Leadership to conduct deep-dive pipeline analysis, identifying risks in opportunities, advising on deal health and providing cross-functional counsel. * Apply advanced statistical rigor to the weekly and quarterly forecasting cadence, moving beyond intuition to provide data-backed predictions for high-value Enterprise deals. * Conduct deep-dive analyses on forecast-to-actual variances to identify systemic risks and improve the overall predictability of the book of business. * Lead the preparation and execution of Quarterly Business Reviews (QBRs) for the sectors, presenting actionable insights to executive leadership. Enterprise Deal Strategy & Operational Excellence: * Act as a trusted advisor on large deal structures, collaborating with Legal, Finance, and Deal Desk to streamline non-standard approvals and complex contracting processes. * Analyze whitespace and penetration within Strategic & Enterprise accounts to support Account Executives in maximizing revenue potential. * Ensure effective governance and compliance within the Enterprise deal cycle while maintaining sales velocity. Data, Systems, and Advanced Analytics: * Standardize and optimize CRM processes specifically for Enterprise selling motions (e.g., multi-stakeholder mapping, complex buying centers). * Provide ad-hoc, high-level reporting for insights and recommendations on trends, consumption, churn risk, and expansion opportunities. * Track and communicate key performance indicators, as well as critical leading indicators, ensuring their mathematical integrity. * Architect and maintain complex financial and operational models that track consumption trends, churn risk, and expansion opportunities across the EMEA region. Sales Enablement & Process Architecture: * Drive and influence process improvements to systems and workflows to suit the specific needs of long-cycle Enterprise sales. * Propose enhancements for better user experiences and efficiency for Sales Executives and Account Managers. * Support initiatives for application enhancement and process automation to reduce administrative burden on high-performing sales teams. * Collaborate with Enablement teams to ensure the field is proficient across the sales process, playbooks and tools required to excel in their roles. Fiscal Year Planning & Territory Design: * Lead the coordination of sales plans and segmentation for the Strategic & Enterprise business, designing equitable territories and quotas. * Advise on international commission splits and rules relevant to multi-regional Strategic accounts. * Maintain mid-year cycles to ensure optimal coverage across the segments and territories. This role requires * Extensive Operations Experience: Deep background in sales or revenue operations, specifically supporting Enterprise or Strategic customer segments in the technology sector. * Scale & Complexity: Proven experience managing a complex book of business in excess of $200M+ in revenue. * Strategic Data Storytelling: Advanced numerical literacy with the proven ability to influence Executive Sales Leaders (Strategic Account Directors and VPs) by translating complex data sets into a clear strategic narrative. * Quantitative & Statistical Rigor: Demonstrated expertise in applying advanced statistical models to forecasting cadence, moving beyond intuition to provide data-backed predictive accuracy for high-value Enterprise deals. * Analytical Execution & Integrity: A meticulous approach to maintaining the mathematical integrity of KPIs and architecting complex financial/operational models that track consumption trends and churn. * SaaS & Consumption Acumen: Deep familiarity with Consumption and SaaS go-to-market models, particularly "LAER" strategies, and the mathematical drivers behind them (e.g., NRR, CAC, and LTV). * Strategic Fiscal Planning: Hands-on experience in the mathematical architecture of territory design, equitable quota setting, and complex international commission splits. * Technical Proficiency: High proficiency in leading GTM Tech Stack tooling, including Salesforce and Tableau, with the ability to navigate the full lead-to-cash journey. * Cross-Functional Influence: Demonstrated skill in complex analysis and influencing cross-functional teams such as Finance, Legal, and Deal Desk to streamline high-stakes account management. Bonus points if you have * Hold a professional certification such as a CFA (Chartered Financial Analyst), CPA, or a degree in a quantitative field (Economics, Statistics, Finance, or Engineering). * Proficiency of financial modeling, including the ability to build automated, dynamic models with complex logic (VBA, Macros, or advanced Google Apps Script). * Experience with advanced Revenue Operations frameworks (e.g., Salesforce Certified Advanced Administrator, or Tableau Desktop Specialist). * Direct experience in a high-growth, consumption-driven or usage-based business model (e.g., Snowflake, Datadog, AWS). * Deep understanding of the Observability or Monitoring landscape and the specific commercial metrics that drive the sector. * Prior experience in formal people management or as a project lead for global GTM transformation initiatives. * Proficiency in a second European language, specifically German, French, or Spanish, to support the wider EMEA region. #LI-JJ2   Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.  If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.  Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Gruffman Recruitment & Consulting AB

Sourcing Director EMEA – Troax What does it take to turn a global sourcing strategy into real competitive advantage across diverse markets? This role sits right at that intersection, where strategy meets execution, supplier partnerships, and long-term business impact. Your new team The regional management team in EMEA plays a key role in shaping Troax’s continued growth. Collaboration here is close, pragmatic, and built on trust, whether aligning with manufacturing units, working alongside R&D and quality, or partnering with finance and sustainability. As part of this team, sourcing becomes a true business enabler rather than a support function. About the job The Regional Sourcing Director EMEA leads the execution of the global sourcing strategy across the region, ensuring alignment with long-term business goals while adapting to local market realities. The role bridges global priorities and regional needs, driving performance through people, suppliers, and data. Leading and developing the regional sourcing community is central. A high-performing culture takes shape through clear direction, mentorship, and collaboration. At the same time, strong ownership of supplier performance, sourcing initiatives, and category strategies ensures measurable results. Key areas of responsibility include: Driving and adapting sourcing strategies in line with global direction Leading and developing the regional sourcing team and community Supporting Strategic Sourcing Leads in supplier performance management, contracts, and commercial negotiations Ensuring risk management, supply continuity, and sustainability compliance Delivering KPIs and insights through data-driven decision-making The role also contributes actively to market intelligence, identifying trends and opportunities, and translating them into competitive advantages for the business. Close collaboration with stakeholders across manufacturing, engineering, quality, and finance ensures that sourcing is fully integrated into operations. Location The position is based in the EMEA region, with regular interaction across Troax sites and teams. The role reports to the Regional President EMEA, with a functional connection to the VP Sourcing & Sustainability. Profile A relevant academic background within supply chain, procurement or similar is in place, or equivalent expertise built through hands-on experience. Strong knowledge of strategic sourcing and category management supports confident decision-making, ideally within a manufacturing environment. Experience working with ERP systems, business intelligence tools, and data-driven processes enables effective performance tracking and improvements. A solid understanding of sustainability and its impact on sourcing is also important, alongside excellent proficiency in English. Curiosity drives continuous improvement, and analytical thinking helps turn complex data into clear direction. Collaboration comes naturally, with the ability to build strong relationships across functions and cultures. Communication is clear and confident, making it easy to inspire, align, and influence others. Leading by example feels natural, contributing to a culture of accountability, trust, and high performance. Why Join Troax? A global company with a strong Swedish heritage, where innovation, safety, and people come first. The environment is collaborative and forward-looking, offering the opportunity to shape sourcing strategy and make a real business impact. How to apply If this opportunity sounds right for you, we look forward to hearing from you. We are partnering with Gruffman Recruitment & Consulting in this recruitment process. We encourage you to apply as soon as possible, no later than August 10. For questions about the role, contact Ulrika Gruffman at ulrika@gruffman.nu. Troax is the global leader in mesh panel safety solutions - and we’re passionate about creating safer workplaces around the world. Founded in Sweden and now active in over 40 countries, we help customers protect people, machinery, and property through smart, reliable solutions for machine guarding, warehouse partitioning, and property protection. Our growth continues strong: in 2025, sales totaled approximately €261 million, and we are now about 1,600 employees working together to drive innovation, quality, and customer value. Join a company with a friendly culture, a forward‑thinking mindset, and the ambition to make a real difference. Learn more: www.troax.com