Principal Consultant – Data, AI & Process Transformation (w/m/d)

HELP US CHANGE THE WAY THE WORLD WORKS BUILD SOMETHING THAT MATTERS. Langdock exists to change the way the world works, bridging the gap between what technology can do and what people actually do with it. We bring all leading AI models into one secure, model-agnostic platform and make them usable across entire organizations. Over 10,000 companies use our platform every day, from fast-growing startups to some of Europe's largest enterprises. Their employees open Langdock to draft strategies, analyze documents, or automate workflows - helping them to work smarter, think more creatively, and reach their full potential. ABOUT THE ROLE AI is the biggest transformation of our lifetime. Most companies know they need to move. Few know how. This is where you come in. As an Enterprise Customer Success Manager at Langdock, you are the person who guides companies through that shift - as part of our Customer Success organization, working alongside Solutions Engineering. You build the trust that makes companies willing to change. You act as a strategic sparring partner, helping customers navigate the complexity of AI transformation, challenge their assumptions, and make decisions with confidence. You own a portfolio of enterprise accounts: adoption, expansion, retention, and everything in between. Your job is to directly shape how AI lands inside each customer - and how deep it goes. You will work closely with Solutions Engineering to deliver real value and with Product to bring the customer's voice into what we build next. You will have genuine influence over both. And you will use our own product to do your job better than any traditional Customer Success setup could. Everyone at Langdock builds AI agents and workflows to automate their own work. You will too. That is not an add-on. It is part of how we operate. At Langdock, adoption goes beyond seat activation. It is the moment AI becomes how a team works - and our job is to get every customer there. WHAT YOU WILL DO * Own a portfolio of enterprise accounts and be accountable for adoption, retention, and expansion across users, use cases, and deployment scope * Drive measurable AI transformation inside each customer - from first use case to company-wide rollout * Host engaging workshops that inspire and translate directly into new use cases, active users, and visible momentum inside the customer * Navigate complex enterprise stakeholder landscapes: find the champions, manage the blockers, build multi-threaded relationships * Build structured account plans for your highest-value customers: stakeholder maps, health assessments, growth opportunities, risk mitigation * Run strategic customer conversations - QBRs, executive business reviews, and proactive check-ins - that are grounded in data and outcomes * Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into internal action * Build AI agents and automated workflows to manage your own book of business - we expect you to systematically eliminate manual work from your role, not just use AI as a productivity boost * Be the voice of the customer internally without losing sight of Langdock's product direction - our principle is Product > Customer Success > Marketing > Sales YOU MIGHT BE A FIT IF… * You have 5+ years of experience in a customer-facing role with enterprise customers - whether that is Account Management, Customer Success, or a consultative post-sales role. You have worked with real technical products, not just lightweight SaaS tools, and you understand what it takes to drive adoption in complex organizations. * You don't just understand AI - you build with it. You have hands-on experience creating agents, automating workflows, and using AI to do work that would normally require more people. You can talk credibly about model selection, data privacy, and integration architectures with technical stakeholders because you've dealt with these questions yourself. You treat your own role as a proving ground for what AI can do in enterprise organizations. * You are commercially strong. You know how to have renewal and expansion conversations, navigate multi-stakeholder environments, and build relationships across all levels of an enterprise organization - from end users to C-level. * You are strategic and data-driven. You zoom out from the day-to-day to see the bigger picture for an account. You work with CRM data, usage signals, and health scores - and you turn numbers into stories that drive decisions. * Customers see you as a strategic sparring partner on their AI journey, not just a vendor contact. You take ownership of your book of business and you don't wait to be told - because the customer's transformation depends on you, not on a process. * You are fluent in German (C1+) and English. * You are a kind person who cares about the people around you. Bonus: you come from an AI-native company, technical consulting (e.g. QuantumBlack), or an early-stage startup. Founder or early-employee experience is a plus. THE ENVIRONMENT We work from our office in Berlin, Greifswalder Strasse 212. Everyone works together in person because the hardest problems get solved faster at a whiteboard than in a Slack thread. Conversations happen faster, problems get solved quicker, and we actually know each other. Days start at 8:30. Lunch & dinner are together. We run, go to the gym, and take care of ourselves. Health is not separate from work here, it is part of how we work well. The vibe is calm but intense. No one is yelling or panicking. But everyone is working hard on things that matter. COMPENSATION Salaries are transparent and tied to levels, not negotiation. All roles include equity. We will figure out the right level together based on your experience and scope. Levels are about the work you own, not your title or years of experience. We narrow down the expected salary range early in the process. NEXT STEPS We move fast. Most processes complete within two weeks. If this sounds like your kind of work, we would like to meet you.

WHY FACULTY? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. ABOUT THE TEAM In our Professional and Financial Services Business unit, we bring everything we have learned in more than a decade of Applied AI, and use it to help our clients navigate a rapidly changing landscape. We develop and embed AI solutions which help firms become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of a highly regulated industry, we see so much opportunity for meaningful innovation and are proud to set the gold-standard for marrying technical excellence with safe deployment. ABOUT THE ROLE Banking is entering a period of profound reinvention. Across retail, commercial and corporate banking, leaders are under pressure to improve productivity, modernise customer journeys, strengthen risk management, and turn AI from a series of pilots into enterprise-wide advantage. Faculty is uniquely placed to help. We combine deep technical expertise in AI with hard-won experience delivering real transformation in complex, regulated environments. We work with senior leaders to move beyond experimentation, designing and deploying AI solutions that create measurable impact across front office, operations, risk, and control functions. We’re looking for a Head of Banking to define and grow our presence in the sector. You will shape our go-to-market strategy, build enduring relationships with senior banking stakeholders, and lead the pursuit and delivery of some of the most ambitious AI transformation programmes in the market. This is an opportunity to build a distinctive banking practice inside a company with world-class technical depth, strong delivery credentials, and the ambition to set the standard for AI in financial services. WHAT YOU'LL BE DOING * Leading complex AI transformation programmes for major banking clients, from strategy formation to AI software delivery * Building trusted, long-term relationships with C-suite banking leaders, acting as a trusted advisor on how AI can drive revenue growth, improve operational efficiency, strengthen risk management, and deepen customer loyalty * Generating sales and revenue for Faculty by shaping software design, compelling commercial pitches, and exciting demos that convey Faculty’s technical depth and delivery excellence * Elevating Faculty’s industry profile by articulating differentiated banking propositions and points of view through the media and in industry forums * Ensuring the successful delivery of a portfolio of high-quality client work across the sector by guiding multidisciplinary teams, maintaining executive confidence, and helping teams navigate ambiguity, pace, and complexity * Mentoring and developing colleagues through line management, helping to replicate and reinforce Faculty’s Principles and collegial culture WHO WE'RE LOOKING FOR * You bring deep knowledge of banking, having worked in industry * You are passionate and enthusiastic about the way AI can deliver better outcomes for banking customers * You have a well-developed and distinct point of view on how banks should adopt AI, and how AI will impact the industry * You've led large, complex transformation programmes, ideally involving organisational change with data, technology, or AI, for a bank or as a consultant * You are commercially minded - excited about hitting commercial targets through shaping opportunities, winning work, growing accounts, and owning meaningful revenue responsibility * You are a compelling communicator who builds trust quickly with senior stakeholders and can explain complex technologies clearly * You are comfortable switching altitudes - from executive level to delivery to challenge constructively, unblock teams, and maintain quality * You have experience leading, mentoring, and developing high-performing teams, and you care about building an inclusive, intellectually rigorous culture * You bring relevant academic or professional grounding in finance, economics, or a related field OUR INTERVIEW PROCESS Talent Team Screen (40 mins) Introduction Interview (40 mins) Sector Interview with MD Applied AI and Professional and Financial Services Director (90 mins) Executive Interview with Chief Commercial Officer (45 mins) OUR RECRUITMENT ETHOS We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: * Unlimited Annual Leave Policy * Private healthcare and dental * Enhanced parental leave * Family-Friendly Flexibility & Flexible working * Sanctus Coaching * Hybrid Working If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.