Sales Development Rep - EMEA

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses  [https://customers.twilio.com/]and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work [https://www.twilio.com/en-us/blog/open-work], and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Sales Support Specialist About the job Twilio is looking for a Sales Support Specialist to join the Strategic Sales team. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle.  Responsibilities In this role, you’ll: * Be an Internal Liaison * For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, Deal Strategy, Legal, and Security * Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will work with people, data sets and processes. * Build out Pricing and Deal workflows * Prepare Pricing and Deal Structure, use and master internal pricing tools * Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct * Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc * Customer support: Preparation for sales meetings and conducting background account research in support of selected accounts (<10% of time)  * Supporting Team Success: Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 2+ years of sales operations, Deal Desk, or customer success/account management experience * Proficiency with Google Sheets and excel * Experience working within Salesforce CRM * Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team.  * You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems. * Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a business operates)  * Ability to advocate for customer internally with cross-functional stakeholders * Extreme attention to detail on written and verbal communications * Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation * Ability to prioritize and multi-task * Knowledge in CPaaS and telecom is a plus * Bachelor's Degree or equivalent years of experience required. Desired: * Experience working with Tableau or Looker Location This role will be remote and based in the United Kingdom. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic [https://www.twilio.com/company/values]. Additionally, we empower employees to build positive change in their communities [https://twilio.org/support-and-resources/impact-fund] by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. [https://www.twilio.com/company/jobs#open-positions] Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Sales xDR Operations Team (Sales Development Operations) strives to be the brain and the spine of the Global xDR org at Okta.Your primary responsibility will be to drive operational excellence for the EMEA xDR organization and report to the Sr. Manager of AMER/Global xDR Strategy & Operations. You will equip EMEA SDRs and BDRs — including teams operating across country-specific and multilingual GTM motions — with the data insights, tools, processes, and strategies needed to meet ambitious Pipeline Generation targets.   The Manager, xDR Sales Strategy & Operations Opportunity As the Manager, xDR Sales Strategy & Operations for EMEA, you will be the operational backbone of the EMEA xDR team. You will partner closely with EMEA xDR Leadership to ensure the organization has the structures, insights, and processes it needs to hit its "Stage 2 Opportunity" and Pipeline Generation quotas. You will collaborate with your AMER and APJ xDR Operations counterparts and Marketing Operations to align on global KPIs, while tailoring execution for the unique dynamics of the EMEA market. What You'll Be Doing... Business Partnership * Act as a trusted advisor to EMEA xDR Leadership & Managers, providing strategic guidance and operational support. * Establish and maintain the operational rhythm of the AMER/EMEA xDR business, including weekly pipeline reviews, monthly performance check-ins, and quarterly business reviews. * Support the implementation of broader GTM initiatives and pilot programs. * Work closely with AMER and APJ xDR Operations counterparts to ensure global alignment and process consistency. * Deliver regular, deeply analytical insights on EMEA xDR performance to stakeholders across xDR, Sales, and Marketing, and GTM, fostering a data-driven decision-making approach. Lead Management & Pipeline Quality * Own the regional lead management process, including SLA monitoring, lead routing governance, and feedback loops to Marketing Operations on lead quality and scoring * Conduct regular pipeline quality reviews to ensure stage progression hygiene, accurate close dates, and conversion rates that reflect ground truth * Track and analyze Stage 2 Opportunity creation trends, identifying early signals of pipeline risk and surfacing recommendations to xDR Leadership Forecasting & Planning * Own regional pipeline creation forecasting, providing weekly and monthly projections to xDR and Sales Leadership to support broader revenue forecasting processes * Develop and refine forecasting models that account for rep ramp curves, seasonality, and segment-specific pipeline dynamics * Act as the regional operational lead for annual planning rollouts, ensuring that territories, system transitions, and reporting dashboards are updated to reflect the new go-to-market strategy designed by the Strategy & Planning team What You'll Bring to the Role * 4+ years of experience in Sales Operations, Sales Development Operations, or a comparable GTM or Marketing Operations role * Deep Salesforce expertise, including reports, dashboards, and a strong understanding of Lead, Contact, Opportunity, and Account object relationships and CRM best practice * Familiarity with the broader xDR tech stack (Salesforce, Outreach, 6sense, Gong, Clari, AI/automation tools, etc.) would better reflect the expectations beyond individual platforms * Experience executing annual planning cycles operationally, partnering with Strategy teams and regional leadership to translate macro models into rep-level territories and quota assignments. * Solid understanding of Lead management KPIs and best practices for both inbound (BDR) and outbound (SDR) pipeline generation * Proficiency in capacity modeling, headcount planning, coverage forecasting, and quota-setting * Proficiency with Sales Development technology tools such as Outreach.io and similar platform * A working knowledge of AI tools and how to apply them in an operations context — whether for automating reporting, surfacing insights, or scaling workflows; genuine curiosity and a desire to experiment here is a must * Strong verbal and written communication abilities, with comfort presenting to regional and global stakeholders * A builder's mindset — comfortable rolling up your sleeves and owning deliverables end-to-end rather than delegating them upward or outward    And extra credit if you have experience in any of the following! * Experience navigating multilingual or multi-country GTM motions in EMEA * Familiarity with Anaplan, Tableau, Clari, or other AI/automation tools #LI-Onsite P-2267_3486129 Below is the annual salary range for candidates located in Ireland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/irl. The annual base salary range for this position for candidates located in Ireland is between: €78.000—€108.000 EUR The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.