Senior B2B Strategy Manager (m/w/d)

AB InBev

About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world. In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft. We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.   About BEES BEES, our ambition is – and always will be – to put customers at the heart of everything we do. Making their lives easier and their businesses more profitable. Through our B2B e-commerce and SaaS platform, we bring the power of digital to small and medium-sized retailers and the companies that service them, unlocking new growth opportunities for all. With offices in São Paulo and Campinas, we encourage our team to participate in major events and significant meetings throughout the year. The Team: BEES is the team driving AI strategy at BEES by building end-to-end products to serve our teams, customers, and partners across the globe. The organization is a cross-functional blend of AI/ML teams from Applied Research and Machine Learning Engineering to Machine Learning Platform Product Management. Together, the team is responsible for building the tools and products needed to deliver world-class AI/ML capabilities.  As a member of the BEES Fintech Data Science team, you will develop data-driven solutions for credit risk, underwriting, portfolio optimization, pricing, and decisioning systems that operate at scale and directly impact real-time credit decisions. What you'll do: * Be part of a high-impact fintech data science team building ABIs credit models, credit decisioning systems, and ML-powered infrastructure that drive billions of dollars in credit transactions annually for millions of users worldwide. * Design, develop, and deploy statistical and machine learning models across the full lifecycle — from research and experimentation to production — with a focus on credit risk, underwriting, portfolio optimization, and experimentation. * Write a substantial amount of production-grade code while conducting deep analytical and statistical research, translating theory into practical improvements in live credit systems. * Lead and contribute to experimentation and model evaluation (offline analysis, simulations, and online tests), ensuring models are robust, explainable, and aligned with regulatory, risk, and business constraints. * Work with industry-leading technologies and modern ML platforms, building scalable modeling and data workflows that operate reliably at global scale. * Collaborate closely with exceptional engineers, product managers, analysts, and business stakeholders. * Continuously explore and adopt state-of-the-art methods in statistics, machine learning, and optimization, raising the technical bar and shaping best practices across the fintech data science organization. What you'll need: * Strong foundation in mathematics and statistics. * Bachelor’s degree in Mathematics, Statistics, Engineering, Computer Science, or a related quantitative field; Master’s preferred; PhD a plus. * Experience or strong familiarity with experimentation frameworks, model validation, and rigorous evaluation, ideally in high-stakes decision systems. * Proven ability to apply machine learning and statistical models in production, balancing accuracy, stability, explainability, and real-world constraints. * Proficiency in Python for analysis, modeling, and production workflows; experience with distributed data processing (e.g., Spark / PySpark) is a plus. * Experience with modern ML development practices, including version control, CI/CD, and reproducible research and modeling workflows. * Strong proficiency using AI coding agents and developer tools in a controlled, thoughtful, and production-oriented way to accelerate development without compromising quality. * Creative, curious, and independent thinker who challenges assumptions, proposes novel approaches, and reasons deeply about complex systems. * Excellent communication skills, able to clearly explain complex models and results to both technical and non-technical audiences. What We Offer: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied Equal Opportunity & Affirmative Action: AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics. The following fields are optional, but anticipate the information for your registration*. Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.  For more information: www.abinbev.com

AB InBev

About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world. In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft. We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities. About BEES At BEES, our ambition is – and always will be – to put customers at the heart of everything we do, making their lives easier and their businesses more profitable. Through our B2B e-commerce and SaaS platform, we bring the power of digital to small and medium-sized retailers, unlocking new growth opportunities for all. The BEES AI organization drives data science and machine learning strategy across logistics, operations, and customer-facing products. We build end-to-end intelligent systems that optimize how goods move through our network, improving reliability, efficiency, and the overall customer experience at global scale. As a member of the BEES Logistics Data Science team, you will develop data-driven solutions that power delivery planning, operational efficiency, and customer promise accuracy across multiple markets. What you'll do:  * Be part of a high-impact data science team building intelligent logistics systems that optimize delivery operations at a global scale. * Design, develop, and deploy machine learning models and optimization solutions across the full lifecycle — from research and experimentation to production — focusing on planning, forecasting, and operational decision-making. * Apply advanced techniques such as statistical modeling, optimization, geospatial analytics, and forecasting to improve efficiency, reliability, and cost of delivery operations. * Translate complex real-world logistics constraints into scalable mathematical models and data-driven systems. * Contribute to experimentation and performance evaluation through offline analysis and online testing, ensuring solutions are robust, scalable, and aligned with operational goals. * Write production-grade code and build reusable data and modeling pipelines that operate reliably at scale. * Collaborate closely with engineers, product managers, operations teams, and business stakeholders to deliver impactful solutions. * Drive continuous improvement by exploring new methodologies in machine learning, optimization, and applied statistics, raising the technical bar across the organization. What you'll need: * Strong foundation in mathematics, statistics, and problem solving. * Bachelor’s degree in Mathematics, Statistics, Engineering, Computer Science, or a related quantitative field; Master’s preferred; PhD is a plus. * Proven experience applying machine learning, optimization, or advanced analytics to real-world problems in production environments. * Experience with complex systems involving uncertainty, constraints, and large-scale data. * Proficiency in Python for data analysis, modeling, and production workflows; experience with distributed processing (e.g., Spark / PySpark) is a plus. * Familiarity with at least one of the following domains: optimization, forecasting, geospatial analytics, or large-scale operational systems. * Experience with experimentation frameworks, model validation, and performance monitoring. * Strong understanding of software engineering best practices, including version control, CI/CD, and reproducible workflows. * Ability to work with ambiguity, break down complex problems, and deliver practical, high-impact solutions. * Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. What We Offer: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied Equal Opportunity & Affirmative Action: AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics. The following fields are optional, but anticipate the information for your registration*. Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.  For more information: www.abinbev.com

AB InBev

About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world. In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft. We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities. Role Overview: Leading day-to-day Support operations, ensuring adherence to SLAs and quality standards, driving continuous improvement, and serving as the primary liaison between Customer, Product, Engineering, and Operations teams. This role carries significant leadership responsibilities, with a strong focus on operational excellence, process management, incident management, stakeholder engagement, and clear, business-oriented communication.  This position is assigned to the second shift, working Monday through Friday, from 4:00 PM to 1:30 AM. Key Responsibilities Team Leadership & Coverage * Structure and coordinate Support team schedules, including shift planning, coverage balance, and on-call rotations. * Manage team roster and ensure service continuity across business hours and after-hours escalations. * Assist with hiring processes (interviews), access provisioning, and onboarding of new team members. * Facilitate daily operations (ceremonies/rituals, routines), remove blockers, and maintain alignment to goals and delivery standards. * Oversee shift handovers, ensuring clear context, status, risks, and next actions for operational continuity. Incident Management & Operational Bridges * Lead or support incident calls and operational bridges, coordinating stakeholders end-to-end. * Standardize processes for escalations, incident response, and problem management to minimize recurrence. Operational Excellence * Ensure all deliverables meet SLA and quality standards; monitor backlog, MTTA/MTTR, and ticket aging. * Review tickets for accuracy, completeness, customer clarity, and quality; coach the team on best practices and standards. * Define and maintain playbooks, SOPs, troubleshooting guides, and runbooks, ensuring versioning and compliance. * Lead and participate in the yearly OKR cycle, ensuring tracking, and delivery of operational OKRs, and partner with leadership on the strategic development and execution of support initiatives. AI Tools for Enhanced Support Efficiency * Utilize AI-powered solutions (such as chatbots, automated ticket triage, and knowledge base search) to streamline incident resolution and service request handling. * Apply AI-driven insights to proactively identify recurring issues, recommend solutions, and optimize support workflows. * Continuously update and maintain familiarity with emerging AI tools relevant to IT support, ensuring best practices are adopted. * Document the use and outcomes of AI tools in the ticketing system to support knowledge sharing and process improvement. * Mentor team members on effective AI tool usage, fostering a culture of innovation and continuous improvement. Process Optimization & Continuous Improvement * Identify efficiency opportunities across workflows, tooling, and handoffs; implement measurable improvements. * Build a self-managing culture of autonomy, critical thinking, and ownership of outcomes. * Lead initiatives to elevate operational delivery standards and customer experience. * Support continuous improvement of operational processes and documentation. Communication & Alignment * Serve as the main point of contact for stakeholders; handle escalations with structured updates. * Produce clear, structured, and business-oriented communications (status, decisions, impacts, next steps). * Prepare content for weekly review meetings (insights, risks, dependencies, improvement proposals). * Maintain alignment with Product, Customers, Engineering and Operations to ensure strategy, processes, and roadmaps are synchronized. * Provide concise updates to senior leadership, communicating trade-offs and timelines transparently. Reporting & Governance * Track and report KPIs; present performance results, trends, and action plans to leadership. * Maintain documentation repositories and audit readiness (process maps, SLAs, RACI, compliance artifacts). * Manage operational tools, databases, and ensure compliance with internal policies. Key KPIs (Examples) * SLA Attainment (response/resolution) * CSAT / NPS (support satisfaction) * Backlog & Aging * MTTA / MTTR (acknowledge/resolve times) * First Contact Resolution & Reopen Rate * Ticket QA Score * Change Success Rate & Incident Recurrence Required Qualifications * Fluent English; Advanced Spanish (written and spoken). * Proven experience in Support Operations, Service Delivery, or IT/Tech Support coordination. * Strong skills in ticket/incident management, change readiness, escalations, and SLA governance. * Demonstrated ability to plan coverage, manage shift schedules, and coordinate onboarding/access provisioning. * Data-driven decision-making; able to define goals, KPIs, and improvement strategies. * Excellent communication, stakeholder management, and cross-team alignment abilities. Preferred Qualifications * Experience with ITSM/ticketing platforms (e.g., ServiceNow, Jira Service Management, Zendesk). * Familiarity with documentation tooling (Confluence/SharePoint) and reporting (Excel/Sheets, BI). * Knowledge of incident/problem/change management practices and operational playbooks. * Experience coordinating multi-zone operations and presenting to senior leadership. * Exposure to product-operational handoffs and customer-facing support environments. * Familiarity with ITIL concepts; experience working with global teams. * Previous experience in shift-based or 24x7 environments. Core Competencies / Soft Skills * Ownership & Accountability * Attention to Detail * Critical & Systems Thinking * Prioritization & Risk Analysis * Continuous Improvement Mindset * Clear Written/Verbal Communication * Stakeholder & Expectation Management * Process Management * Calm Under Pressure * Adaptability in Fast-Changing Scenarios What We Offer: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied Equal Opportunity & Affirmative Action: AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics. The following fields are optional, but anticipate the information for your registration*. Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.  For more information: www.abinbev.com