Senior Customer Success Architect, France

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook. WHAT YOU'LL DO * Mentor and enable the team to exceed company growth and retention forecasts * Work with the Customer Success Director to help establish and manage goals and responsibilities for CSMs * Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals) * Ensure the CSMs exceed GitLab expectations in core knowledge, communication, and execution * Challenge the team and yourself to learn and grow as trusted advisors to customers continually * Provide leadership and guidance to coach, motivate and lead the team members to their optimum performance levels and career development, providing timely feedback and development assistance * Manage resource assignments and staffing levels, including recruitment as needed * Identify and implement improvements to the processes and tools used * Develop senior-level relationships with customers * Partner with other team leaders to ensure the customer is supported in times of escalation * Develop strong relationships with Engineering and Product to ensure cohesion and shared understanding of goals, initiatives * Oversee initiatives set forth in OKRs * Work together with the other managers to execute strategies and vision with the Director * Represent GitLab leadership and reflect our GitLab values in internal and external interactions WHAT YOU'LL BRING * Proven track record in software/technology sales, consulting or customer success * Proven experience leading teams, driving software adoption, and building and scaling customer success management practices * Experience with software development lifecycle processes and tools as well as agile and/or DevOps practices * Knowledgeable with cloud/container technologies (e.g., Kubernetes, Docker), application security (SAST, DAST) and/or cloud deployment models (AWS, GCP, Azure) is a plus * Proven ability to develop strategies, translate them into initiatives and track successful delivery * Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies * Possession of a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams * Demonstration of operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning * Ability to collaborate across the organization and with external stakeholders * Experience successfully working with senior executives (VP/CxO) * Holds strong operational skills that will drive organizational efficiencies and customer satisfaction * Comfortable giving and receiving positive and constructive feedback * Ability to connect technology with measurable business value * Strategic thinking about business, products, and technical challenges * Fluent German HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As Director, Support Engineering for EMEA, you'll manage an experienced, distributed team serving enterprise customers across Europe, the Middle East, and Africa. Reporting to the Vice President of Support Engineering, you'll own the region's people strategy, operational delivery, and customer support outcomes while building a healthy team that delivers a strong customer experience. You'll bring deep experience managing multi-country teams, operating across time zones, and shaping enterprise technical support in an AI-first environment. As a member of the global Support Engineering management group, you'll work with peer managers across the Americas and Asia-Pacific to improve service delivery, regional coordination, and GitLab's global support strategy. WHAT YOU’LL DO * Manage the full people agenda for the EMEA Support Engineering team, including performance, career development, succession planning, retention, internal mobility, and team culture across multiple countries. * Manage managers and senior contributors across EMEA time zones, setting clear expectations and supporting consistent performance. * Partner with the EMEA People Business Partner on employment considerations across jurisdictions, including Works Council engagement where applicable. * Own regional service-level target performance, customer satisfaction, ticket quality, resolution outcomes, escalation workflows, and reporting against global key performance indicators. * Improve shift handoffs and Request for Help coordination with Product Engineering and Support Engineering hubs in the Americas, Asia-Pacific, and Bengaluru. * Oversee EMEA's adoption and ongoing improvement of GitLab's AI toolchain, working with Support Operations and Strategy on tooling, data insights, capacity planning, and staffing management. * Represent the needs of EMEA customers inside GitLab by identifying field patterns, escalating systemic product issues, influencing the product roadmap, and joining customer or partner conversations that require executive support. * Shape global Support Engineering strategy with peer managers, including geographic coverage, quality standards, knowledge exchange, the operating model, annual planning, headcount modeling, and the regional roadmap. WHAT YOU’LL BRING * Progressive experience in technical support engineering or a related customer-facing technical discipline. * Experience managing managers, senior contributors, and distributed teams through a manager-of-managers structure. * Experience managing multi-country teams in EMEA, with knowledge of employment considerations, cultural differences, and communication across time zones. * A track record of owning service delivery, including service-level target outcomes, escalations, and operational performance in a globally distributed environment. * Experience with or interest in AI-assisted support delivery, with the ability to guide adoption and improve workflows. * Clear written and verbal communication skills, including the ability to work with executives and work with others synchronously and asynchronously. * Proficiency with support platforms such as Zendesk, Salesforce, Decagon, or equivalent tools. * Knowledge of DevSecOps, continuous integration and continuous delivery, Kubernetes, cloud-native infrastructure, or GitLab gained through customer-facing work, platform use, administration, or support operations. ABOUT THE TEAM The GitLab Support Engineering team is distributed across the Americas, EMEA, and Asia-Pacific. The EMEA region represents some of our deepest and most complex enterprise customer relationships. Support Engineers and Managers work on tickets and help GitLab's customers, and they also dig into code and logs to find root causes. Collaboration here is extraordinary. We solve complex problems jointly, participate in pairing sessions and one-to-one meetings, and stay in contact across time zones through deliberate asynchronous habits. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Valtech

SENIOR DATA ARCHITECT — SNOWFLAKE & AI (ALL GENDERS) Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. * Lead high-impact data architecture mandates for some of the world's most recognised brands and major enterprise accounts — including luxury, retail, and global B2B leaders. * Work at the forefront of AI-augmented data engineering, leveraging the latest Snowflake Cortex capabilities. * Collaborate with a senior network of data, AI, and strategy experts across Valtech's global practices. * Shape how our clients' data teams operate — not just deliver a project but build lasting capability. * Develop your consulting and technical expertise with full support from Valtech's Academy and community of practice. THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive * Our values of share, care and dare * A workplace culture that fosters creativity, diversity and autonomy * Our borderless, global framework, which enables seamless collaboration THE ROLE   As a Senior Data Architect — Snowflake & AI (all genders), you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring +10 years of experience, a growth mindset and a drive to make a lasting impact. As part of our Data & AI practice, you will work with major enterprise clients and global strategic accounts to help them transform and future-proof their data platforms — bringing both deep Snowflake mastery and strategic consulting expertise. You will act as lead architect and trusted advisor, guiding clients from data strategy through hands-on implementation, while championing AI-augmented engineering practices through Snowflake Cortex. You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting (a plus)  ROLE RESPONSIBILITIES Consulting & Advisory * Lead data architecture engagements as the primary client-facing consultant, owning the relationship with technical and business stakeholders. * Define and communicate data strategies aligned with client business objectives — from initial framing to executive presentation. * Facilitate workshops, conduct discovery sessions, and co-create transformation roadmaps with client teams. * Build and deliver structured consulting deliverables: architecture blueprints, AI-readiness assessments, governance playbooks, prompt libraries. * Coach and upskill client data engineers on modern data practices, AI tooling, and Snowflake Cortex capabilities. * Serve as the escalation point for complex architectural decisions, ensuring alignment across business, IT, and data teams. Technical Architecture & Engineering * Design and implement enterprise-grade Snowflake data architectures (data warehouse, data lakehouse, data mesh patterns). * Lead the adoption of Snowflake Cortex for AI-native use cases: LLM-powered pipelines, intelligent data agents, and automated data workflows. * Define data modeling standards (dimensional modeling, data vault, star schema) and govern their application across teams. * Architect and oversee scalable ELT pipelines using dbt, Fivetran, and custom connectors. * Drive data governance, access controls, security, and cost management best practices within Snowflake. * Implement data quality frameworks and observability tooling (Monte Carlo, Datafold) with full lineage tracking. * Establish CI/CD practices and DevOps standards for data platform deployments. MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications: * +10 years of experience in data engineering or data architecture, with at least 5 years in a client-facing consulting or advisory role. * Expert-level mastery of Snowflake: architecture, performance tuning, access controls, security, and Cortex AI features. * Proven ability to lead complex data transformation programs from design through delivery. * Strong experience with dbt, Fivetran/Stitch, Airflow, or equivalent orchestration tools. * Deep knowledge of data modeling techniques and modern data stack best practices. * Excellent communication and facilitation skills in French and English (C1) — able to present architecture choices to a CTO and explain them to a data engineer. * Demonstrated ability to build trust with clients and drive organisational change. What makes you stand out * You think like a consultant first, an engineer second — you shape solutions, not just build them. * You have delivered transformation programs leaving behind a playbook, a trained team, and measurable outcomes. * You are energised by working across multiple client environments and bringing cross-industry patterns to each engagement. * You can challenge a client's thinking constructively while maintaining trust and momentum. * You have a genuine curiosity for AI, generative models, and the future of data engineering. NICE TO HAVE QUALIFICATIONS * Hands-on experience with Snowflake Cortex AI features: LLM Functions, Cortex Analyst, Cortex Agents. * Knowledge of agentic AI frameworks, prompt engineering, and AI-assisted data engineering workflows. * Experience with reverse ETL platforms (Hightouch, Census) and CDP architectures. * Familiarity with streaming data platforms (Kafka, Kinesis, Pub/Sub) and real-time data patterns. * Cloud platforms experience (GCP, AWS, Azure) and their native data services. * Knowledge of data catalog and governance tools (Alation, Collibra, DataHub). * SQL fluency and Python scripting proficiency. PREFERRED CERTIFICATIONS * Snowflake SnowPro Core + Advanced/Architect (strongly preferred). * dbt Analytics Engineering certification (a plus). If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. COMMITMENT TO REACHING ALL KINDS OF PEOPLE We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.  THE BENEFITS   This is a permanent position based in Paris/France. Beyond a competitive compensation package, we offer:  * Flexibility, with remote and hybrid work options (country-dependent)  * Career advancement, with international mobility and professional development programs * Learning and development, with access to cutting-edge tools, training and industry experts Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.  ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  ARE YOU READY TO CREATE WHAT’S NEXT? JOIN US. As per the AGG (General Equal Treatment Act) in Germany and equivalent in France, jobs must be advertised in a gender-neutral manner. We use the statement (all genders) to make it clear that this position is open to all genders in these countries, even if the job title itself can be translated or interpreted as "masculine" in the French or German language.