Service Improvement Executive - Remote

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As a Commercial Account Executive, Mid-Market, you’ll be the primary point of contact for prospective and existing customers in our mid-market segment, helping organizations modernize how they plan, build, secure, and ship software with GitLab’s AI-powered DevSecOps platform. You’ll own a broad book of business in your territory and serve as a strategic, trusted advisor to your accounts as you prospect, run complex sales cycles, and guide customers on their journey with GitLab to achieve clear business outcomes while supporting adoption and reducing churn. You’ll collaborate closely with Sales Development, Solutions Consultant, Renewals, Partners, and Sales leadership, using value-based selling and structured sales methodologies (such as MEDDPICC and Command of the Message) to build a healthy pipeline, run accurate forecasts, and support revenue goals across a wide range of deal sizes. Must be located in Canada.  WHAT YOU’LL DO * Own and manage a broad Mid-Market book of business as the primary point of contact in your territory, focusing on new and expansion opportunities. * Focus on customer accounts with 250 to 1,999 employees, managing the spectrum of project sizes and complexity within the mid-market segment. * Articulate the value of GitLab’s AI-powered DevSecOps platform to Mid-Market prospects and customers, tailoring messaging to their business and technical needs. * Build and maintain a healthy pipeline through consistent prospecting, qualification, and advancement of opportunities, using structured methodologies (such as MEDDPICC and Command of the Message) to support your pipeline and revenue goals. * Document buying criteria, decision processes, next steps, and key stakeholders to run disciplined, well-orchestrated sales cycles. * Collaborate with sales development, customer success, renewals, marketing, technical teams, and partners to deliver a cohesive pre- and post-sales experience, co-sell and close opportunities, and expand GitLab’s footprint while delivering added value for customers. * Support customer adoption of GitLab solutions, proactively work to reduce churn and contraction, and participate in quarterly forecasting and territory planning. * Contribute to continuous improvement by sharing win/loss insights, updating the sales handbook, and being a clear voice of the customer into the product via our public issue tracker. WHAT YOU’LL BRING * Experience selling SaaS solutions by leading value-based conversations with technical and business stakeholders, ideally including development or DevSecOps teams. * Ability to manage a broad mid-market territory as the primary point of contact, owning a book of business from prospecting through close, adoption, and expansion. * Skill in building and maintaining strong customer relationships, including effective discovery, negotiation, and closing to support long-term customer outcomes. * Comfortable driving consistent outbound prospecting activity, creating and maintaining a healthy pipeline, and maintaining accurate territory and forecast documentation. * Ability to collaborate closely with cross-functional partners (sales development, customer success, renewals, marketing, partners, and technical teams) to coordinate account strategies. * Clear and structured communication skills, including presenting the GitLab value proposition to different audience levels and documenting customer insights and lessons learned. * Interest in GitLab, open source, and tools that support software development, with the ability to connect customer business challenges to GitLab’s DevSecOps platform. * Willingness to travel to meet customers and attend events as needed, and openness to bringing relevant, transferable sales experience from a variety of backgrounds. ABOUT THE TEAM The Commercial Account Executive - Mid-Market role sits within GitLab’s broader Sales organization, focused on helping mid-market customers adopt and expand their use of our AI powered DevSecOps platform. You’ll be part of a distributed team of Account Executives, Sales Development, Solution Consultants, Renewals, and Partners who work asynchronously across regions to manage a broad book of business and a wide range of opportunity sizes. Our mission is to guide customers through their journey with GitLab, from first evaluation to long term value realization, by developing new business, strengthening customer relationships, and supporting healthy product adoption. We collaborate closely through shared playbooks, our sales handbook, and GitLab itself to stay aligned on territory plans, pipeline health, and best practices. For more on how we work, see the Commercial Account Executive Handbook.   Remote-Global HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Northflank

Location: United States or United Kingdom (San Francisco Bay Area, New York, or London) We’re looking for an Account Executive to help engineering teams ship more applications and stop worrying about the infrastructure. Northflank gives engineers a self-service platform to build, deploy, and operate any workload on their cloud of choice (AWS, GCP, Azure, you name it). We’ve got tens of thousands of developers using our product, $24M+ in venture funding, and a vision to redefine cloud infrastructure. But here’s the thing: We’re building something foundational for the modern engineering stack, and we need your help to get it into the hands of the teams that need it most. You won’t just be “another seller” here. You’ll be part of a founding sales team shaping how we talk about our platform, connect with engineering leaders, and ultimately help organizations run their production environments more smoothly than ever. Your mission: be the trusted advisor who guides CTOs, VPEs, and Platform Engineering leaders toward a solution that empowers their engineers to ship faster, scale confidently, and trust their production environments every step of the way. What you’re stepping into: * A beloved product with a rapidly growing user base of tens of thousands developers and engineers. * Developer-first DNA: our audience doesn’t do canned sales pitches—they care about results, someone who understands a technical audience, and authentic engagement. * A budding go-to-market motion where your voice directly influences our messaging, sales strategy, and tactics. * A leadership team (CEO, COO, and more) that rolls up their sleeves and collaborate on closing big deals. * A rapidly scaling startup environment backed by top-tier investors, where your impact matters to building a generational software company. Hypotheses we’ll hand you: * Engineering leaders want to shift more resources to the products their customers pay for—workloads (applications, databases, jobs)—and away from the scaffolding and custom “glue” that makes these workloads run on cloud infrastructure. * Tailored, high-touch outreach to the right accounts beats scattershot approaches every time. * Show, not tell - Once we understand our customers’ priorities, we lead with the product and not slideware (demos incur a few “wow” moments). * Product-led growth and engineering credibility matter. We’re a team full of technologists, and our product speaks for itself. * Persistence, thoughtfulness, and genuine curiosity are your best friends in navigating long sales cycles. Who we’re looking for: * 3-5+ years of experience in a closing role, ideally selling cloud infrastructure, DevOps, or platform tools to technical buyers. * A proven track record of building trust with engineering stakeholders and consistently hitting or exceeding quota. * A working understanding of Kubernetes, cloud infrastructure, and the modern software development lifecycle—or the hunger to learn fast. * A mindset that thrives in ambiguity: you love refining playbooks on the fly, testing new outreach methods, and iterating until we’ve nailed our approach. * You care about metrics, outcomes, and constant improvement. You’re always asking, “How can we do this better?” What you’ll do: * Own the full cycle: Identify high-value prospects, navigate technical buyer landscapes, deliver compelling product demos, negotiate, and close deals. * Consultative selling: Ask the right questions, listen deeply, and translate technical pain points into tailored solutions—be more of a solutions architect than a script follower. * Collaborate: Work closely with leadership, developer marketing, and product to ensure our messaging hits home. Help shape the sales narrative and refine the strategies that get results. * Iterate the playbook: Don’t expect a fully baked sales process. You’ll experiment, optimize, and own a piece of how we sell and scale. * Get in the field: Travel occasionally for customer meetings, conferences, and events—where you’ll learn, network, and keep a pulse on the market. What you’ll love about this role: * You’re on the ground floor of the sales organization, meaning your wins and feedback will meaningfully shape our GTM strategy. * Direct access to our CEO, COO, and leadership team—no layers of bureaucracy, just real-time input and support. * A remote-first culture that respects your autonomy while encouraging meaningful in-person engagements when it counts. * The chance to be part of a Series A startup that’s charting a new frontier in cloud-native infrastructure. What we’re not looking for: * Someone who’s looking for a perfectly defined process—we need adaptability and creative problem-solving. * A “features and benefits” only salesperson—our buyers crave technical depth, authenticity, and genuine insight. * Someone afraid to experiment. If you’re not willing to test new angles, refine your approach, and grow through trial and error, this may not be your stage. * A clock-puncher. We’re sitting in front of one of the biggest opportunities in software infrastructure, and we have a shot to win this market. This means working as if there is a multi-billion dollar business to be built (because there is). Compensation & benefits: * OTE: $200-250k (50/50 salary/variable compensation) * Equity: Join us as an owner of our journey. * PTO: 31 days of paid leave annually. * Flexibility: Work remotely in either San Francisco or New York. * Comprehensive Benefits: We’ve got you covered with healthcare, retirement, and more. If you’re ready to help shape how engineering teams build software, join us at Northflank, and let’s build something extraordinary together. Diversity Statement At Northflank, we are committed to fostering a culture where every individual feels valued, respected, and supported, regardless of their background or identity. We are dedicated to providing equal treatment and opportunity throughout hiring, selection, and employment regardless of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other legally protected category. Northflank is an equal opportunity employer.

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As a Commercial Account Executive, Mid-Market, you’ll be the primary point of contact for prospective and existing customers in our mid-market segment, helping organizations modernize how they plan, build, secure, and ship software with GitLab’s AI-powered DevSecOps platform. You’ll own a broad book of business in your territory and serve as a strategic, trusted advisor to your accounts as you prospect, run complex sales cycles, and guide customers on their journey with GitLab to achieve clear business outcomes while supporting adoption and reducing churn. You’ll collaborate closely with Sales Development, Solutions Consultant, Renewals, Partners, and Sales leadership, using value-based selling and structured sales methodologies (such as MEDDPICC and Command of the Message) to build a healthy pipeline, run accurate forecasts, and support revenue goals across a wide range of deal sizes. Must be located in Central, Mountain, or Pacific Timezones in the US.    WHAT YOU’LL DO * Own and manage a broad Mid-Market book of business as the primary point of contact in your territory, focusing on new and expansion opportunities. * Focus on customer accounts with 250 to 1,999 employees, managing the spectrum of project sizes and complexity within the mid-market segment. * Articulate the value of GitLab’s AI-powered DevSecOps platform to Mid-Market prospects and customers, tailoring messaging to their business and technical needs. * Build and maintain a healthy pipeline through consistent prospecting, qualification, and advancement of opportunities, using structured methodologies (such as MEDDPICC and Command of the Message) to support your pipeline and revenue goals. * Document buying criteria, decision processes, next steps, and key stakeholders to run disciplined, well-orchestrated sales cycles. * Collaborate with sales development, customer success, renewals, marketing, technical teams, and partners to deliver a cohesive pre- and post-sales experience, co-sell and close opportunities, and expand GitLab’s footprint while delivering added value for customers. * Support customer adoption of GitLab solutions, proactively work to reduce churn and contraction, and participate in quarterly forecasting and territory planning. * Contribute to continuous improvement by sharing win/loss insights, updating the sales handbook, and being a clear voice of the customer into the product via our public issue tracker. WHAT YOU’LL BRING * Experience selling SaaS solutions by leading value-based conversations with technical and business stakeholders, ideally including development or DevSecOps teams. * Ability to manage a broad mid-market territory as the primary point of contact, owning a book of business from prospecting through close, adoption, and expansion. * Skill in building and maintaining strong customer relationships, including effective discovery, negotiation, and closing to support long-term customer outcomes. * Comfortable driving consistent outbound prospecting activity, creating and maintaining a healthy pipeline, and maintaining accurate territory and forecast documentation. * Ability to collaborate closely with cross-functional partners (sales development, customer success, renewals, marketing, partners, and technical teams) to coordinate account strategies. * Clear and structured communication skills, including presenting the GitLab value proposition to different audience levels and documenting customer insights and lessons learned. * Interest in GitLab, open source, and tools that support software development, with the ability to connect customer business challenges to GitLab’s DevSecOps platform. * Willingness to travel to meet customers and attend events as needed, and openness to bringing relevant, transferable sales experience from a variety of backgrounds. ABOUT THE TEAM The Commercial Account Executive - Mid-Market role sits within GitLab’s broader Sales organization, focused on helping mid-market customers adopt and expand their use of our AI powered DevSecOps platform. You’ll be part of a distributed team of Account Executives, Sales Development, Solution Consultants, Renewals, and Partners who work asynchronously across regions to manage a broad book of business and a wide range of opportunity sizes. Our mission is to guide customers through their journey with GitLab, from first evaluation to long term value realization, by developing new business, strengthening customer relationships, and supporting healthy product adoption. We collaborate closely through shared playbooks, our sales handbook, and GitLab itself to stay aligned on territory plans, pipeline health, and best practices. For more on how we work, see the Commercial Account Executive Handbook.   #LI-SK1 The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $68,800—$114,600 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.