
Crisalix · Remote
ABOUT THE ROLE: We are seeking a trans-formative leader—a true benchmark in customer success—whose vision, achievements, and relentless pursuit of excellence h...
We are seeking a trans-formative leader—a true benchmark in customer success—whose vision, achievements, and relentless pursuit of
excellence have set them apart as the best in every role. As we expand our impact worldwide, we need someone who will inspire our
team and clients, deliver measurable business outcomes, and shape the future of customer success at Crisalix.
This role requires a leader who is obsessively focused on measuring, managing, and improving every aspect of individual
performance—using robust data analytics and optimized control processes to ensure Customer Success delivers unparalleled business
impact.
Your Mission
You are accountable for retention, expansion, and recurring revenue growth across Crisalix’s customer base.
You will embed a data-driven, performance-focused culture where customer success and revenue growth go hand in hand.
Revenue & Expansion Leadership
but real, measurable improvements in their performance and bottom line.
relentlessly focused on tangible results and business success.
value and new business outcomes for clients.
are met—making renewal the natural next step and keeping retention at industry-leading levels.
client-facing tools, ensuring the Customer Success team has best-in-class technology for analytics, automation, and client
insights.
Key Responsibilities
Strategic Leadership
objectives—including measurable growth for every clinic.
and time-to-value.
cross-sell opportunities through exceptional service and partnership
Driving Client Value & Clinic Growth
practices.
growth, and key metrics.
business impact for clinics.
CRM & Technology Innovation
robust data-driven insights, streamlined processes, and seamless customer management.
real-time performance tracking, early issue detection, and precision control over team deliverables and client engagement.
Voice of the Customer
improvements.
Cross-functional Collaboration
lifetime value.
Executive Reporting
successes, risks, and opportunities.
Success in This Role Looks Like
elevated through clear, actionable insights.
service delivery.
beyond industry norms.
continually increasing.
About You
like in Customer Success and business growth.
joined.
B2B sectors—always delivering high client satisfaction, retention, and account growth.
support and value creation.
strategies for team and client success, constantly raising the bar through metrics-driven improvements.
technology and automation to scale impact.
just native platform onboarding), including guiding complex technical setups, integrations, and workflow adoption across
diverse client environments.
your team to surpass goals through smart, data-backed leadership.
of team workflows, ensuring maximum efficiency and impact.
As part of your application, please include a short video (60–90 seconds) introducing yourself, your background, and why you
believe you’re the right fit to lead Customer Success at Crisalix.
Why Crisalix
This role sits at the intersection of Customer Success, Account Management, and Revenue Leadership.
Compensation
The final package will reflect the candidate’s level, leadership track record, and ability to own revenue outcomes.
Application
If you wish to stand out then please include a short video (60–90 seconds) introducing yourself, your background, and why you believe you are the right fit for this role
jay.hague@crisalix.com
REMOTE | FULL-TIME Born in the Basque Country and built for the world, ZenRows is one of the fastest-growing data infrastructure startups in Europe. We work 100% remotely and hire the best people regardless of where they are. Founded in 2021, we started as a scraping API for developers. In 2026, we are evolving into something bigger: the data collection infrastructure layer for the AI era. Thousands of companies across e-commerce, finance, real estate, and AI rely on ZenRows to power their data pipelines. Now, we're building for the next generation of users: workflow builders, AI engineers, and business teams who don't write code but need data to flow reliably through their systems. We're looking for a Head of Organic Growth to own how ZenRows is discovered, understood, and trusted across LLMs, developer communities, integration ecosystems, and the open web. THE ROLE The way developers and technical teams discover tools has fundamentally changed. Google search is no longer the only, or even the primary surface. Developers ask ChatGPT. Business users ask Gemini. AI engineers search Perplexity. Workflows are built inside Clay, n8n, and Make, where discovery happens through directories, templates, and community recommendations. Your job is to make ZenRows the trusted, cited, recommended answer across all of these surfaces, not just in Google's top 10. You'll work closely with Product, Sales, and the GTM Engineer to ensure content is a genuine growth engine, not a support function. WHAT YOU'LL OWN 🔍 AEO, GEO & DISCOVERABILITY STRATEGY This is the core of the role. * Own ZenRows' Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) strategy: ensuring we are the cited, recommended answer when developers and AI engineers ask about web scraping, data collection, workflow automation, and data pipelines * Understand how LLMs (ChatGPT, Gemini, Claude, Perplexity) surface and prioritize content, and build a strategy around it * Develop structured, citation-friendly content formats: comparison pages, definitional guides, integration explainers, and technical FAQs that earn LLM citations * Own competitive intelligence: track how competitors are being cited, recommended, and positioned in AI search 📊 SEO STRATEGY & CONTENT OPERATIONS * Own ZenRows' organic search strategy end-to-end: keyword research, topic prioritization, content gap analysis, and competitive benchmarking, with a clear view of where SEO still drives meaningful pipeline and where it doesn't * Lead content operations: manage the editorial calendar, maintain publishing velocity, and ensure quality standards across in-house writers, freelancers, and external agencies * Manage, and develop a team of technical writers and editors, setting clear briefs, review processes, and feedback loops that raise the floor on content quality without creating bottlenecks * Own the relationship with external content agencies: briefing, quality control, performance review, and deciding what stays in-house versus what gets outsourced * Develop and maintain off-page SEO strategy: link acquisition, guest publishing, and building the kind of third-party authority signals that reinforce ZenRows' position in both traditional search and LLM training corpora * Work closely with Engineering on technical SEO: site architecture, crawlability, Core Web Vitals, structured data markup, and indexing health, you won't do this alone, but you'll own the roadmap and hold the team accountable * Maintain a content performance framework: define and track the metrics that matter (organic traffic, keyword rankings, assisted conversions, LLM citation frequency) and use them to make prioritization decisions, not just report on them * Continuously audit the existing content library for decay, cannibalization, and coverage gaps, and make the hard calls about what gets updated, consolidated, or cut 🧑💻 Developer Education & Docs-as-Marketing * Turn ZenRows' documentation into a top-of-funnel acquisition channel. Think Stripe's docs: content that ranks, educates, and converts, not marketing fluff disguised as technical writing * Build actionable, developer-focused resources: integration tutorials, use-case walkthroughs, SDK examples, and migration guides * Create content specifically for the AI/LLM data pipeline audience: tutorials on using ZenRows for RAG pipelines, AI agents, training data collection, MCP server integrations, and agentic workflows * Collaborate with Engineering and Product to ensure documentation is accurate and genuinely useful * Partner with DevRel to amplify technical content across developer communities 🔗 Ecosystem & Integration Content This is new territory for ZenRows, and one of the highest-leverage content surfaces in 2026. * Build and maintain a library of integration content: how ZenRows works inside Clay, n8n, Make, Zapier, LangChain, LlamaIndex, and other workflow and AI platforms * Create content that earns ZenRows a presence in integration marketplaces and community directories, not just Google * Partner with the Partnerships Manager on co-marketing content: joint guides, partner-specific tutorials, template libraries * Develop content that serves workflow builders and automation teams: non-developer technical users building workflows and automation without writing code 📈 PLG Content & Activation * Build a content-led activation flywheel: blog post attracts developer → documentation helps them succeed → integration guide shows them what's possible → usage converts to paid * Partner with Product and Growth on in-app content, onboarding flows, and activation-focused tutorials * Own the content layer of the trial-to-paid conversion journey 🤝 SALES ENABLEMENT & ENTERPRISE CONTENT * Support Sales with high-impact materials: competitive battle cards, use-case one-pagers, ROI narratives, and case studies * Develop positioning content for workflow builders and automation teams, as well as business users who interact with data through AI tools and LLM interfaces * Build and maintain a lean, current library of sales enablement assets, prioritize quality and relevance over volume 👥 TEAM LEADERSHIP * Lead, mentor, and develop the existing content team * Define and maintain editorial standards and brand voice across all content types * Build a culture of experimentation and outcome orientation, not content volume * Scale through leverage: AI-assisted workflows, freelance network, and smart prioritization THE PERSON We're looking for someone who thinks in distribution systems, not publishing calendars. REQUIRED * 5+ years in content, growth, or developer marketing, ideally at a B2B SaaS, API, or developer infrastructure company * Deep understanding of AEO and GEO: you know how LLMs source and surface answers, and you've thought about what it means for content strategy * Technical fluency in developer tools, APIs, or adjacent infrastructure. You don't need to be an engineer, but you need to be able to write or edit a Python snippet, understand what a headless browser does, and explain a web scraping use case to a non-technical audience * Proven experience building content for both self-serve/PLG and integration-led or enterprise motions * Strong editorial judgment, you can tell the difference between content that educates and content that fills a calendar * Experience building and maintaining integration or ecosystem content: tutorials, partner guides, marketplace presence * Comfortable operating in a fast-moving, autonomous environment without heavy process * Fluent in English (we are an English-first organization) STRONG ADVANTAGE * Experience with workflow automation platforms (Clay, n8n, Make, Zapier) from a content or product perspective * Familiarity with the LLM/AI agent ecosystem: LangChain, LlamaIndex, CrewAI, RAG architectures * Experience evolving or rebuilding a content function through a GTM pivot, not just building from scratch * Track record of content that drove ecosystem or community-led growth, not only organic search traffic * Experience using AI-assisted tools to automate content operations at scale (n8n, Claude Code, or similar) THIS ROLE IS NOT FOR EVERYONE * We are a small, efficient team of ~20 competing against companies 10x our size. Ownership is real, there is nowhere to hide * We are fully remote, which means documentation and async communication are essential * Feedback is constant and candid. Strong opinions are welcomed and debated * We are scaling fast. Processes evolve. Priorities shift. If you need rigid structure, you may struggle * We just made a significant strategic pivot. Some things that worked before won't work the same way. You'll need to be comfortable with that ambiguity WHY YOU'LL LOVE WORKING HERE * You will own the entire content function at a critical inflection point, the work you do in 2026 will shape the company's market position for years * Genuine autonomy. You will be trusted, not micromanaged * Direct access to leadership, our CEO is accessible and values world-class talent * 100% remote, forever * A horizontal culture where contributing beyond your job description is expected and celebrated * You'll be working at the intersection of developer tools, workflow automation, and the AI agent ecosystem, one of the most interesting spaces in tech right now WHAT REWARDS AND BENEFITS WOULD I GET? * 100% remote work: true location freedom * The salary you are worth: we focus on value, not previous compensation * The equipment you want: choose the tools you need * Generous Learning & Development budget: courses, materials, growth support * BitWarden Account for secure password management * Annual Kick-Off: yearly team event in a new location * Barcelona Meetups throughout the year * Deel Benefits: discounts on services, subscriptions, travel, and more * Access to world-class colleagues reinventing an industry OUR VALUES Ownership, Dedication, Impact, Transparency, and Agility run through everything we do. We're a sociable company and don't let a remote model stop us from feeling connected. The atmosphere is friendly, supportive, and driven by a constant desire to improve. DIVERSITY, EQUITY & INCLUSION At ZenRows, we are committed to diversity, equity, and inclusion and recognize we can always do more. Every job description is reviewed through a gender bias decoder to ensure inclusivity. We aim to nurture a welcoming and safe environment for everyone. PRIVACY AND YOUR DATA At ZenRows, we prioritize the privacy and security of data entrusted to us. We comply with all applicable data protection regulations and industry best practices. Any job offer will be subject to successfully passing background checks.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE This position is 100% remote and will be based in the UK, Ireland, Germany, the Netherlands. GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's AI-powered DevSecOps platform. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization. Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams. We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role. WHAT YOU’LL DO * Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory. * Generate New Logo opportunities and Growth opportunities on existing customer accounts. * Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs). * Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets (e.g., Stage 1 and Stage 3 opportunities) by consistently converting qualified prospects into opportunities. * Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies. * Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach to maximize engagement and conversion rates. * Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast. * Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies. Attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs). * Document and continuously improve Business Development Representative processes in the GitLab handbook in partnership with your Business Development Manager. Mentor new BDR hires to help them ramp quickly and navigate key accounts. WHAT YOU’LL BRING * Positive and energetic phone skills, excellent listening skills, strong writing skills. * Ability to prioritize tasks, manage a high volume of outreach, and consistently follow through on prospecting activities. * Proven experience taking initiative, persisting through setbacks, and independently driving projects or activities through to successful outcomes. * Alignment with our values and working in accordance with those values. * Knowledge of business process, roles, and organizational structure. * Proficiency in using Salesforce, Sales Navigator, and Outreach or similar prospecting and sequencing tools. * Proficiency in English, our company language, is required for effective communication. * Previous tech industry experience or experience in sales development, marketing, or sales is a plus. ABOUT THE TEAM As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed. You'll partner with Account Executives, working fully remote and distributed across multiple U.S. time zones, collaborating asynchronously through GitLab, video calls, and shared playbooks. This role provides a clear path for advancing to an Account Executive position within GitLab. Remote-Global HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE This position is 100% remote and will be based in the United States and/ or Canada. GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's AI-powered DevSecOps platform. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization. Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams. We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role. WHAT YOU’LL DO * Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory. * Generate New Logo opportunities and Growth opportunities on existing customer accounts. * Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs). * Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets (e.g., Stage 1 and Stage 3 opportunities) by consistently converting qualified prospects into opportunities. * Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies. * Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach to maximize engagement and conversion rates. * Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast. * Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies. Attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs). * Document and continuously improve Business Development Representative processes in the GitLab handbook in partnership with your Business Development Manager. Mentor new BDR hires to help them ramp quickly and navigate key accounts. WHAT YOU’LL BRING * Positive and energetic phone skills, excellent listening skills, strong writing skills. * Ability to prioritize tasks, manage a high volume of outreach, and consistently follow through on prospecting activities. * Proven experience taking initiative, persisting through setbacks, and independently driving projects or activities through to successful outcomes. * Alignment with our values and working in accordance with those values. * Knowledge of business process, roles, and organizational structure. * Proficiency in using Salesforce, Sales Navigator, and Outreach or similar prospecting and sequencing tools. * Proficiency in English, our company language, is required for effective communication. * Previous tech industry experience or experience in sales development, marketing, or sales is a plus. ABOUT THE TEAM As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed. You'll partner with Account Executives, working fully remote and distributed across multiple U.S. time zones, collaborating asynchronously through GitLab, video calls, and shared playbooks. This role provides a clear path for advancing to an Account Executive position within GitLab. Remote-Global The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $59,000—$84,000 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.