Technical Principal Product Manager

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we are committed to empowering our customers by providing the technology, resources, and community they need to thrive. While our roots are in food service, we are rapidly expanding into adjacent markets and international territories. Our mission is to build a world-class publishing and configuration platform that supports the diverse needs of all Toast customers, regardless of their industry, location, or the size of their business. As a member of the Configuration Platform team, you will be at the heart of Toast’s most critical infrastructure. We are the high-concurrency engine powering live system updates across the entire Toast ecosystem. This platform powers how business-critical data is created, versioned, and deployed across Toast—from menus and pricing to taxes and operational rules. Whether it’s a menu change in Ireland or a pricing update for a 100 location enterprise, it all flows through our systems. We give customers the confidence and precision tools they need to manage complex configurations and run their global businesses with ease. Beyond serving end-users, we are an ever-evolving internal platform. We aim to empower other Toast engineering teams to build, deploy, and scale their own features quickly on top of our robust architecture. We’re looking for a Principal Product Manager to drive the vision, strategy, and execution of our configuration and change management experience across the Toast platform. You’ll work closely with engineering, design, and go-to-market teams to craft an experience that supports our customers and the needs of their business. A day in the life (Responsibilities)  * Own and evolve the product strategy for Toast’s configuration platform, with a focus on: * Designing systems that safely manage changes to critical business data, including validation, versioning, auditability, and rollback at scale * Building and evolving a configuration platform that works for SMB, multi-unit operator, and Enterprise use cases across the Toast experience * Exploring and integrating automation and AI-assisted (‘agentic’) workflows into configuration and publishing experiences * Build platform capabilities that enable other Toast teams to develop, test, and deploy configuration-driven features independently * Build and maintain a roadmap in alignment with business OKRs, customer needs, and technical feasibility * Drive feature development from ideation through launch—writing clear specs, collaborating with engineering and design, and measuring success * Partner with customer-facing teams and other development teams to gather insights and evangelize product value * In partnership with engineering and design counterparts, lead a development team by providing clear direction, setting priorities, and fostering a culture of customer-centricity, innovation, and accountability * Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build. What you'll need to thrive (Requirements) * 8+ years of product management experience, including significant ownership of a technical platform or infrastructure products  * Strong track record of delivering user-facing features in fast-paced environments * Experience working on systems involving APIs, data models, or distributed architecture * Analytical rigor—you use data to make decisions and validate assumptions * Empathy for restaurants and a passion for improving their day-to-day * Excellent communication skills and ability to influence without authority AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.   #LI-REMOTE  The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $190,000—$304,000 USD Zone B $165,000—$264,000 USD Zone C $149,000—$238,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

WhiteTech

At WhiteTech, we empower businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions. Our comprehensive suite of tools is tailored for EMI, PSP, e-commerce, and open banking platforms. With WhiteTech, clients gain access to a platform designed for flexibility, scalability, and seamless integration. Our mission is to help businesses unlock their full potential in a rapidly evolving financial landscape. Whether scaling your PSP, enhancing your EMI services, or diving into open banking, WhiteTech is your partner for innovation and growth. We are a remote-first technology company and welcome applications from candidates across Europe, including the EEA, the UK, Switzerland, and other non-EEA European countries such as Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans. We also consider applicants from different locations who can work within Central European Time (CET). At WhiteTech, we empower businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions. Our comprehensive suite of tools is tailored for EMI, PSP, e-commerce, and open banking platforms. With WhiteTech, clients gain access to a platform designed for flexibility, scalability, and seamless integration. Our mission is to help businesses unlock their full potential in a rapidly evolving financial landscape. Whether scaling your PSP, enhancing your EMI services, or diving into open banking, WhiteTech is your partner for innovation and growth. We are a remote-first technology company and welcome applications from candidates across Europe, including the EEA, the UK, Switzerland, and other non-EEA European countries such as Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans. We also consider applicants from different locations who can work within Central European Time (CET). At WhiteTech, we empower businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions.Our comprehensive suite of tools is tailored for EMI, PSP, e-commerce, and open banking platforms. With WhiteTech, clients gain access to a platform designed for flexibility, scalability, and seamless integration. We are looking for a Software Architect who will shape the technical future of our platform and help us scale mission-critical fintech products processing large volumes of financial transactions. YOUR ROLE AND IMPACT As a Software Architect, you will play a key role in defining and evolving the architecture of WhiteTech’s core fintech platform. You will work closely with Technical Leads, Product Managers, and business stakeholders to design scalable, resilient, and maintainable solutions while helping engineering teams make sound technical decisions. You will act as a technical authority across multiple teams and contribute to the long-term technology strategy of the company. YOUR KEY RESPONSIBILITIES WILL INCLUDE * Designing and evolving the architecture of mission-critical fintech products. * Defining architectural standards, engineering principles, and best practices across teams. * Leading architectural reviews and validating technical solutions proposed by engineering teams. * Designing highly available, scalable, and fault-tolerant distributed systems. * Driving system decomposition, domain boundaries, and service interactions. * Collaborating with Technical Leads on complex technical challenges and strategic initiatives. * Participating in the design of integrations with banking systems, compliance services, and other external platforms. * Identifying and mitigating technical risks, bottlenecks, and scalability limitations. * Supporting modernization initiatives, architectural refactoring, and technical debt reduction. * Working closely with Product and Business stakeholders to transform business requirements into sustainable technical solutions. * Mentoring senior engineers and technical leaders on architecture and engineering practices. WHAT MAKES YOU STAND OUT * 8+ years of backend development experience. * Strong commercial experience with PHP and Symfony. * Previous experience as Software Architect, System Architect, Solution Architect, Principal Engineer, or Lead Backend Engineer with significant architecture ownership. * FinTech, Payments, Banking, EMI, PSP, or Open Banking experience. * Deep understanding of OOP, SOLID, GRASP, and design patterns. * Strong experience designing high-load and distributed systems. * Strong understanding of Domain-Driven Design (DDD). * Experience with Event-Driven Architecture, CQRS, and Event Sourcing. * Experience designing microservice architectures and service communication patterns. * Strong knowledge of PostgreSQL, performance optimization, and database design. * Experience with Redis, message brokers, caching strategies, and asynchronous processing. * Experience with Kubernetes, Docker, and cloud-native environments. * Understanding of system observability, monitoring, logging, and performance analysis. * Experience documenting and presenting architectural decisions. * Ability to balance business goals with technical excellence. NICE TO HAVE * Experience working with platforms processing millions of transactions. * Experience with platform modernization and large-scale migrations. * Experience defining architecture standards across multiple engineering teams. * Experience mentoring Lead Engineers and Senior Engineers. WHAT SUCCESS LOOKS LIKE IN THIS ROLE * Engineering teams follow clear architectural standards. * Platform scalability and reliability improve as the business grows. * New products and services are designed with long-term maintainability in mind. * Technical debt is systematically managed and reduced. * Architecture decisions enable faster delivery without compromising quality or security. OUR RECRUITMENT PROCESS TYPICALLY FOLLOWS THESE STAGES: 1. Application screening 2. Interview Stages (2-3 weeks): * Prescreening call with recruiter * Technical Interview * Final Interview * Job Offer Embrace the opportunity to develop your skills in a cutting-edge fintech environment. Please apply now to be part of our dynamic team and make a tangible impact on the future of payments! Let’s build something great together! We offer:  * Competitive compensation package (commensurate with your experience) * 19 business days of flexible Paid Time Off (PTO) * Fully remote work with flexible hours (within the CET time zone) from any location of your choice * Values-driven culture with a friendly and supportive work environment * Opportunity to regularly participate in conferences and community events as both a participant and contributor * Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency Embrace the opportunity to develop your skills in a cutting-edge fintech environment. Please apply now to be part of our dynamic team and make a tangible impact on the future of payments! Let’s build something great together!

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast IQ is our agentic platform for restaurant operators: a growing set of specialized AI agents that take real work off an operator's plate — driving demand, managing labor, and optimizing the back office. We're launching new agents continuously across multiple lines of business, and the complexity of doing that well, with coherent packaging, consistent quality, and a single platform story, is growing faster than the surface area of the product itself. This role owns the program that makes it work. You'll design and run the monthly release engine end to end, set and hold the bar on platform readiness, and coordinate go-to-market so naming, packaging, and messaging land as a coherent platform story rather than a dozen separate launches that confuse operators and the field. The goal is to build repeatable operating mechanisms that let Toast move quickly and confidently and that scale as Toast IQ scales. You'll work across product, engineering, marketing, support, and finance. You won't have direct authority over most of the people you depend on, which means you'll earn influence, make decisions that stick, and serve as an escalation point when things go sideways. A day in the life (Responsibilities)  * Design, own, and continuously improve the monthly agent release program — one cadence, one launch process — across all lines of business. Build this as a durable operating mechanism, not a series of one-off coordination efforts. * Set and hold the platform-readiness bar. Engage credibly with engineering teams on architecture, dependencies, and technical risk. Own the dependency and risk map. Be willing to call a postponement when a product isn't ready — and make that call stick. * Drive go-to-market coherence across LOBs so naming, packaging, and messaging land as one platform story. Work with PMM and GTM to make sure the field can sell and operators understand what they're getting. * Instrument launch health and build reporting that matters: what shipped, what slipped, adoption signals, and the blockers that need to be resolved upstream. Feed this signal back to R&D leadership in a form they can act on. * Operate with high judgment in ambiguous situations. When the governance model doesn't cover a case, make a defensible call and move. Surface the right decisions to leadership with the context they need — don't just escalate problems. * Establish the operating rhythms, governance structures, and cross-functional alignment mechanisms that keep multiple engineering teams moving toward a shared cadence. What you'll need to thrive (Requirements) * 12+ years of technical program management working directly with software engineering teams. * Track record of owning cross-functional programs end to end — not just coordinating them — from design through launch, across teams with competing priorities. * Technical fluency sufficient to engage meaningfully with engineers on architecture, dependencies, and risk: you can identify when a technical assumption is wrong before it becomes a launch problem. * Demonstrated ability to build repeatable operating models. You've built the system, not just run projects inside someone else's system. * Experience managing cross-org dependencies and aligning teams you don't control. * Strong written communication; you can translate complex program status and risk into a clear narrative for senior leadership. What will help you stand out (Nonessential Skills/Nice to Haves) * Experience with AI/ML systems, agentic architectures, or applied AI programs. * Experience standing up a recurring multi-team release cadence on a platform serving multiple product lines. * Vertical SaaS, SMB, or restaurant/hospitality technology experience. * Familiarity with usage-based or consumption pricing models. * BA/BS in a technical discipline, or equivalent practical experience.    AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $181,000—$290,000 USD Zone B $157,000—$251,000 USD Zone C $142,000—$227,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.