Technical Project Manager, Japan

Senior Professional Services Engineer - Japan

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As a Senior Professional Services Engineer at GitLab, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows. In this role, you'll work closely with customers and GitLab's product and engineering teams to drive customer success and share feedback that improves GitLab and how we deliver services. You'll manage multiple projects at once, mentor other Professional Services Engineers, and help streamline how we deliver consistent outcomes in a remote, largely asynchronous environment. Some examples of our projects: * Designing and delivering GitLab installations and reference architectures using tools like Terraform and Ansible across major cloud providers * Leading migrations to GitLab SaaS or self-managed GitLab, and turning customer feedback into actionable improvements for GitLab's product and engineering teams WHAT YOU’LL DO * Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities. * Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices. * Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows. * Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes. * Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps. * Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services. * Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy. * Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers. WHAT YOU’LL BRING * Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef. * Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure. * Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows. * Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set. * Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements. * Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment. * Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment. * Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with GitLab's values. * Must be located in Japan and have full working rights in Japan ABOUT THE TEAM Senior Professional Services Engineers are part of GitLab's Professional Services team. We partner closely with Engagement Managers and Project Managers to deliver consistent outcomes, and we work with GitLab's product and engineering teams to share customer feedback and improve GitLab. Professional Services operates in a fully remote and largely asynchronous environment, collaborating across regions and time zones. The team's challenge is to support customers with a wide range of architectures and deployment models while maintaining high-quality delivery and setting customers up for long-term success. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Engineering Manager

Parity

About Us Parity is one of the world’s most experienced companies building the core infrastructure behind blockchain — the system that allows information and value to be shared securely without needing an intermediary. We’re laying the foundation for a better web which respects the freedom and data of individuals, and empowers developers to build better, more trustworthy online services. Our remote-first, global team develop open-source software that anyone can use or improve. This includes Polkadot, Polkadot SDK, and Kusama — key parts of the Web3 tech stack, the next generation of the internet.Our mission is to make Polkadot the most active and innovative community in blockchain, powering a new era of connected and decentralised applications. About the Team The Runtime team operates in a highly technical environment, delivering complex engineering work that demands strong technical leadership, clear execution, and thoughtful people management.   About the Role We're hiring an Engineering Manager who combines people leadership with strong delivery and project management. This isn't a hands-on coding role, but you'll need enough technical depth to understand architecture, engage credibly with engineers, and support sound decision-making. You'll focus on team health, execution, planning, and cross-functional coordination, helping the team navigate trade-offs, timelines, and stakeholder expectations. A background as a Technical Project Manager or Engineering Manager in a deeply technical environment would be a strong fit. What You’ll Do * Lead, coach, and support a team of around 9 engineers within the Runtime function * Create a healthy, high-trust team environment with a strong focus on people management and team care * Drive planning, prioritisation, and execution across complex technical workstreams * Negotiate timelines and delivery trade-offs with stakeholders in a clear and pragmatic way * Build enough technical context to understand architecture discussions and help translate them into executable plans * Partner closely with technical leaders and contributors to keep projects moving and unblock delivery * Improve team ways of working, communication, and delivery predictability in a distributed environment * Support hiring, onboarding, and ongoing development of team members as the organisation grows What You’ll Bring * Experience leading engineering or highly technical teams in an Engineering Manager or Technical Project Manager capacity * Strong people management skills, with a track record of building healthy teams and supporting individual growth * Excellent project and delivery management skills, including planning, dependency management, and stakeholder communication * Sufficient technical depth to understand complex system architecture and work effectively with senior engineers * Comfort operating in a role that is more focused on leadership and delivery than on hands-on coding * Strong judgement when balancing technical complexity, team wellbeing, and delivery outcomes * Experience working with distributed teams, ideally across Europe or closely aligned European time zones * Nice to have: experience in similarly technical or infrastructure-heavy environments About Working With Us Joining Parity means joining team mates who are genuinely excited about the impact their projects are having, and the opportunity to grow alongside some of the brightest minds in the Web3 space! You’ll work remotely and flexibly, while still getting to meet your team mates throughout the year at team and company-wide retreats. Upon receiving an offer, all candidates undergo a background check through Zinc, our trusted third-party provider. Team members will be taken on as a contractor via our UK entity. View our Applicant Notice to see how we use your data. Parity is an Equal Opportunity Employer. We welcome diversity in our global team and care about everyone in our collective feeling included and welcome Is this position not quite your match? Browse our other open roles.

Program Manager, Intake & Portfolio Management

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM People Strategy & Enablement (PS&E) bridges the gap between strategy and impact. We create clarity and momentum for People initiatives, partnering cross-functionally to design and run scalable programs and products that improve decisions, reduce friction, and support sustainable growth. By enabling operational excellence and alignment, we ensure the People team can move faster and with confidence. Our work spans five core areas: strategic planning and roadmap prioritization to ensure the People team focuses on the highest-value initiatives; pillar management to track health, risks, and progress of strategic initiatives with transparency and accountability; project management to provide the discipline and structure required to move initiatives across the finish line — from inception through delivery; design readiness and change management to prepare the organization to adopt and sustain new programs; and People operating rhythms to organize and facilitate planning cadences and forums that keep the organization aligned and moving. THE ROLE This is not a typical project management role. As Project Manager for People Operations Intake & Portfolio, you will own the systems, processes, and judgment layer that determines what the Partners, Operations & Insights (POI) organization works on — and in what order. You will be the connective tissue between the People team's ambitions and POI's capacity, serving as the first point of contact for all work requests flowing into POI's four core teams: People Solutions, People Data Analytics & Research (PDAR), People Partners, and Employee Relations & HR Compliance. You will build and run Stripe's POI intake and prioritization process end-to-end — from designing the intake experience for requestors, to triaging and evaluating incoming Jira tickets, to facilitating prioritization conversations with POI and People team leaders. As this function matures, you will expand into a broader portfolio intelligence role: the key strategic partner to all People team requestors, ensuring that the organization's most limited resource — team capacity — is always directed at the highest-priority work. Critically, you will also build an AI agent to power and scale this work. You will design, iterate on, and deploy an intelligent intake assistant that helps with automated scoping, duplicate request detection, time commitment estimation, resourcing recommendations, and prioritization guidance — upleveling the quality of every intake interaction across the org. WHAT YOU'LL DO * Own and operate the POI intake process end-to-end. Manage the Jira-based intake system, ensuring all incoming requests are triaged promptly, routed correctly, and tracked through their full lifecycle from submission to delivery. * Serve as the primary intake partner for People team requestors. Act as a knowledgeable, approachable first point of contact who helps teams scope and frame requests well, setting clear expectations on timelines, effort, and likelihood of prioritization. * Facilitate regular intake and portfolio cadences. Set cadence for POI Intake reviews, backlog grooming, and  full roadmap reviews. * Identify systemic patterns and surface insights to leadership. Synthesize trends across intake submissions to proactively flag capacity constraints, recurring themes, capability gaps, and emerging risks before they become blockers.. * Apply strategic judgment to prioritize the POI portfolio. Evaluate incoming tickets against People team SOKRs, the 3-Year Plan (3YP), and establish prioritization frameworks. * Build and maintain portfolio visibility and capacity reporting. Develop dashboards and reporting that give POI leadership and People team stakeholders real-time insight into resource allocation, queue depth, and roadmap health. Participate in quarterly business reviews and annual planning cycles. * Design, build, and continuously improve an AI agent for intake. Create an intelligent agent that automates and enhances the intake experience, that ultimately can be deployed to reduce time-to-decision and improve requestor experience at scale. * Continuously improve the intake experience. Build and maintain requestor-facing documentation, submission guides, communication templates, and onboarding materials that reduce friction and improve ticket quality at submission. * Partner with POI leaders and People team leaders on resourcing and prioritization conversations. Prepare and present portfolio data and recommendations to senior stakeholders, facilitating trade-off discussions with rigor, objectivity, and a clear point of view. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of experience in project management, business operations, strategy, or consulting with experience navigating complex, matrixed organizations and managing competing priorities. * Demonstrated experience designing, building, or significantly improving an intake, triage, or portfolio management process for a delivery team or operations function. * Strong analytical and systems-thinking skills. Able to evaluate competing requests against strategic frameworks, make well-reasoned prioritization recommendations, and communicate trade-offs clearly to senior stakeholders. * Proficiency in Jira or equivalent ticketing/project management tools. Comfortable with workflow configuration, ticket lifecycle management, capacity planning, and reporting. * Proven experience using AI tools (LLMs, AI agents, or automation platforms) to streamline workflows, build lightweight productivity solutions, or automate repetitive operational tasks. * Excellent written and verbal communication skills. Able to translate ambiguous, incomplete requests into clear, actionable project briefs and present complex portfolio data accessibly to both technical and non-technical stakeholders. * Proven ability to manage relationships with senior stakeholders (directors, VPs), including setting expectations, navigating pushback, and facilitating alignment conversations with confidence. * Comfort operating in ambiguous environments where the work is not always well-defined. Able to independently identify the right approach and establish meaningful success metrics. * Collaborative, low-ego working style. Able to operate as a strategic partner and trusted advisor rather than a decision-maker, earning credibility through rigor and good judgment. * At least 2 years of experience working within or closely alongside an HR, People, or equivalent internal operations team. PREFERRED QUALIFICATIONS * Hands-on experience building AI agents or automation workflows using no-code/low-code tooling. * Experience with prompt engineering, RAG (retrieval-augmented generation) concepts, or designing human-in-the-loop workflows for AI-assisted processes. * Background in portfolio management, demand management, or capacity planning, including experience with prioritization frameworks (RICE, WSJF, OKR-alignment scoring, or similar). * Experience with change management frameworks (e.g., Prosci ADKAR® Model) and designing adoption strategies for new processes or tooling. * Familiarity with HR systems (e.g., Workday, Greenhouse, Retool) and People team workflows. * Experience building portfolio dashboards or capacity reports using tools like Tableau, Looker, Google Sheets, or similar. * Experience building and deploying process documentation, requestor-facing guides, or enablement materials that improve submission quality and reduce intake friction. * Familiarity with data privacy and compliance considerations relevant to employee data, particularly in the context of AI tools and automated workflows. * Experience using AI tools to increase personal and team productivity. * Advanced proficiency in Google Workspace (Sheets, Docs, Slides) and Mac OS.