Therapy Continuity Coordinator

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ OPERATIONS AT ALAN The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency. As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting! Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan. We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Coordinators who deliver those on a daily basis while improving them. We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services. Want to learn more about Ops at Alan? Read how we work and hire and watch our team in action 🌍 FOR THIS ROLE, YOU NEED TO BE BASED IN FRANCE, BELGIUM OR SPAIN 🌍 The Operations Coordinator works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few) . Their core responsibilities (+- 70/80% of the time) are to: * Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉 * Ensure the day-to-day follow up and monitoring of our operations * Flag risks and opportunities In details, your missions are: * Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation) * Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers * Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity * Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally) * Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time). This can be in a variety of ways, e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools, … ⭐️ OUR RUN ORGANISATION ⭐️ Our Operations Coordinators or Ops Runners are organized in pools (3-7 runners) who are collectively responsible for running their scope. Examples of topics are: Alan therapy: members can book a therapy session with psychologists. You maintain smooth relationships with our psychologists, ensure therapy demand  matches the supply and contribute to several steps of their lifecycle at Alan (hiring, onboarding, invoicing, supporting booking management etc). Claims: We provide a best-in-class claims experience, including our own optic care service. You treat claims and assist in decisions regarding our coverage. Additionally, you monitor the performance of external service providers to meet SLAs & perform quality controls. You ensure glasses get delivered on time, member satisfaction is high, our frame collection is attractive, collaboration with opticians is smooth and efficient, …. Fraud: We run checks on claims submitted by our members, and build new ways of preventing fraud attempts. You investigate suspicious claims, prevent fraudulent payments or recover when we paid fraudulent claims. Set up:  We provide best-in-class experience to our Customers : a smooth on/offboarding of their employees and a seamless invoicing or billing. To do so, we continuously control & improve the quality of our processes : ensuring we have consistent information for invoicing, unlocking employee invite/removals in case of issue and supporting admin in case of payment issue or bankruptcy. Note: We look for profiles able to embrace any challenge and jump in any pool ! Depending on Alan needs (and personal interests), an Operations Coordinator will join in a pool and  can change and explore new scopes after some time. Do not hesitate to ask more concrete examples to the Operations Team Members you’ll meet during the process so they can share about their own scope. ⭐️ EXPERIENCE ⭐️ For this opportunity, we are aiming to hire within the A2-B level range. Since the scope of our Ops Runner role is extremely varied, we are open to candidates from different backgrounds : you could be a good fit for the Operations team at Alan if, for example, you: * Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries * Worked in Support functions (Customer Support, People Operations etc) * Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications * Handled event coordination ⭐️ SKILLS ⭐️ * Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members * A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction ! * Analytics skills, to be able to dive into our data * Highly organised with exceptional follow-up skills, with strong attention to details * Strong and structured in written and verbal communication in English and Dutch * Able to work and learn independently in a fast-paced environment * Adaptable: you show flexibility and a strong ability to adapt to variable situations * It’s even better if you have experience in the insurance or the healthcare industry 🙌  PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. * Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. * Flexible vacation policy and flexible working hours. Organize your time as you wish. * Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). * Transport. Country-specific commuter benefits. * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture. * Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. Please note that we don't sponsor Visas for the operations coordinator role.

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ OPERATIONS AT ALAN The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency. As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting! Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan. We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Coordinators who deliver those on a daily basis while improving them. We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services. Want to learn more about Ops at Alan? Read how we work and hire and watch our team in action   🌍 FOR THIS ROLE, YOU NEED TO BE BASED IN FRANCE, BELGIUM OR SPAIN 🌍 The Operations Coordinator works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few) . Their core responsibilities (+- 70/80% of the time) are to: * Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉 * Ensure the day-to-day follow up and monitoring of our operations * Flag risks and opportunities In details, your missions are: * Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation) * Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers * Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity * Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally) * Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time). This can be in a variety of ways, e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools, … ⭐️ OUR RUN ORGANISATION ⭐️ Our Operations Coordinators or Ops Runners are organized in pools (3-7 runners) who are collectively responsible for running their scope. Examples of topics are: Alan therapy: members can book a therapy session with psychologists. You maintain smooth relationships with our psychologists, ensure therapy demand  matches the supply and contribute to several steps of their lifecycle at Alan (hiring, onboarding, invoicing, supporting booking management etc). Claims: We provide a best-in-class claims experience, including our own optic care service. You treat claims and assist in decisions regarding our coverage. Additionally, you monitor the performance of external service providers to meet SLAs & perform quality controls. You ensure glasses get delivered on time, member satisfaction is high, our frame collection is attractive, collaboration with opticians is smooth and efficient, …. Fraud: We run checks on claims submitted by our members, and build new ways of preventing fraud attempts. You investigate suspicious claims, prevent fraudulent payments or recover when we paid fraudulent claims. Set up:  We provide best-in-class experience to our Customers : a smooth on/offboarding of their employees and a seamless invoicing or billing. To do so, we continuously control & improve the quality of our processes : ensuring we have consistent information for invoicing, unlocking employee invite/removals in case of issue and supporting admin in case of payment issue or bankruptcy. Note: We look for profiles able to embrace any challenge and jump in any pool ! Depending on Alan needs (and personal interests), an Operations Coordinator will join in a pool and  can change and explore new scopes after some time. Do not hesitate to ask more concrete examples to the Operations Team Members you’ll meet during the process so they can share about their own scope. ⭐️ EXPERIENCE ⭐️ For this opportunity, we are aiming to hire within the A2-B1 level range. Since the scope of our Ops Runner role is extremely varied, we are open to candidates from different backgrounds : you could be a good fit for the Operations team at Alan if, for example, you: * Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries * Worked in Support functions (Customer Support, People Operations etc) * Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications * Handled event coordination ⭐️ SKILLS ⭐️ * Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members * A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction ! * Analytics skills, to be able to dive into our data * Highly organised with exceptional follow-up skills, with strong attention to details * Strong and structured in written and verbal communication in English as well as in French or Dutch * Able to work and learn independently in a fast-paced environment * Adaptable: you show flexibility and a strong ability to adapt to variable situations * It’s even better if you have experience in the insurance or the healthcare industry 🙌  PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. * Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. * Flexible vacation policy and flexible working hours. Organize your time as you wish. * Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). * Transport. Country-specific commuter benefits. * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture. * Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. Please note that we don't sponsor Visas for the operations coordinator role.

Seccl

Flexible hybrid role to be based in our Edinburg, London or Bath office.   About us   Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well.   We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.   We’re also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.   Check out the Seccl website for the latest on our products and our mission to shape the future of investments. THE ROLE We’re looking for a Resilience & continuity manager to join our Operational Resilience team. You’ll be responsible for the ongoing development, implementation and maintenance of Seccl’s business continuity capability as part of our wider operational resilience framework. Your work will help us safeguard stakeholders, maintain critical operations and recover quickly from operational disruption. This is a hands-on role for someone who can combine subject matter expertise with practical delivery. You’ll lead our business continuity management capability, support wider operational resilience activity and help ensure we continue to meet relevant regulatory requirements, including FCA Operational Resilience and EU DORA obligations. Working closely with teams across the business, you’ll help embed resilience thinking into day-to-day decision making and business operations. You’ll support testing, exercising, governance reporting, third-party resilience assessment and continuous improvement - making sure our plans, evidence and processes remain current, proportionate and effective. ON A TYPICAL DAY YOU WILL BE… * Maintaining and improving Seccl’s business continuity management system, ensuring it remains current, effective and well documented * Facilitating business impact assessments and business continuity risk assessments across the business * Working with stakeholders to develop, review and maintain practical business continuity plans * Supporting operational resilience activity, including documentation, evidence and records for regulatory compliance * Designing, coordinating and facilitating business continuity, operational resilience and crisis management exercises * Assessing testing outcomes, identifying lessons learned and tracking remediation actions through to completion * Producing high-quality reporting for senior management, governance forums and Board-level audiences * Using insight, trend analysis and management information to support risk-based decision making * Supporting third-party continuity and resilience assessments * Identifying opportunities to improve resilience processes through tooling, automation and data-driven reporting THIS ROLE’S FOR YOU IF... * You have significant experience in operational resilience, business continuity management or a related risk discipline within financial services * You have a strong understanding of FCA Operational Resilience requirements and EU DORA obligations * You’re experienced in designing, facilitating and evaluating scenario exercises and resilience testing programmes * You can produce clear, insightful governance reporting and present findings confidently to senior stakeholders * You’re comfortable maintaining policies, standards, procedures and evidence for regulatory, audit and assurance purposes * You communicate clearly with technical and non-technical stakeholders, bringing people with you while challenging constructively where needed * You have a strong risk mindset and can balance regulatory expectations with practical, commercial and operational realities This role isn’t for you if...   * You rely on a lot of top-down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression * You’re not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet * You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen * You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty   What’s in it for you…   We offer a generous mix of benefits for the things that really matter to our people, including:   💰 A salary between £60,000 and £80,000 – dependant on experience + reviewed annually 🌴 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave 💙 Two volunteering days per year 🌎 Option to work abroad for up to six weeks a year 🌟 Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget 🏅 Length of service award – one month paid sabbatical at eight years ✅ 6% employer pension contribution, and life assurance 🏥 Private medical insurance with AXA Health 👪 Enhanced Parental leave 💻 MacBook and up to £500 home office set up budget 📖 £750 per person learning budget 🌻 Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace 🌱 Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy 🎁 Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts 🚲 Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing   Our culture   We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team.   Interview process   Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): * First stage – 45 mins competencies-based interview with the hiring manager and another team member * Second stage – one-hour technical interview or assessment * Final stage – 45 mins bar-raiser culture-based interview   ⏳ We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out and you should expect to hear back from us within one to two weeks of applying.   🌈 Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.   If this sounds like your kind of thing, we encourage you to apply even if you don’t tick every box. We’d love to hear from you!