
Fathom · Remote
VP OF FINANCE WHY THIS ROLE EXISTS Fathom is a PLG SaaS business at scale. We just hit our first cash-flow-positive month, our AI inference costs are a mea...
Fathom is a PLG SaaS business at scale. We just hit our first cash-flow-positive month, our AI inference costs are a meaningful
and fast-changing line on the P&L, and our pricing, packaging, and unit economics decisions are some of the highest-leverage
choices the company makes. There is real, urgent strategic finance work to be done here — and almost none of it looks like
traditional controllership.
We need someone who can be the financial brain of the company: own the operating model, build a credible point of view on unit
economics in a PLG business, partner with the CEO on pricing and packaging, manage AI/COGS as a first-class line item, and be the
trusted second opinion on every meaningful financial decision.
We do not need someone to build a finance team. The interesting work here is high-leverage and AI-enabled. Our existing vendors
(Pilot for accounting, Sphere for tax, Rippling for payroll, Pulley for cap table) handle the things they should handle. This is a
hire-of-one, possibly hire-of-two if the right second person comes along, and we expect it to stay that way.
The operating model. Own and maintain the company's 3-statement model. Build it for a PLG business — bottoms-up by product surface
and self-serve cohort.
GTM finance. Marketing spend ROI by channel, customer profitability analysis by segment, renewals and expansion forecasting in
partnership with CS. Sales productivity analysis as the sales motion matures. You’ll partner with our Sales, Marketing, and CS
leaders as a collaborator on making our GTM machine more efficient — surfacing the data, framing the tradeoffs, and bringing them
into the conversation as co-owners of any changes. Finance owns the numbers; the functional leaders own the decisions.
Unit economics, cohort analysis, and pricing. LTV, CAC, payback, gross margin by cohort, NRR, GRR — all the standard SaaS metrics,
but built for a PLG funnel. Own the financial modeling for pricing and packaging changes; be the person product and the CEO go to
before pulling pricing levers.
AI / LLM cost management. This is real money, growing fast, and tightly coupled to gross margin. Own the model that forecasts
inference cost as a function of usage, model mix, and product decisions. Partner with engineering on optimization opportunities.
This line item alone is worth a meaningful percent of the role.
Cloud / COGS management. GCP cost analysis, COGS forecasting, gross margin engineering. Same logic as above.
Strategic finance projects. Whatever the highest-leverage one-off analysis is this quarter — build-vs-buy, market sizing, scenario
modeling, international expansion math, comp band design support. The job is to identify and run these without being asked.
KPI definition and reporting standards. Define the financial metrics that matter, standardize how we report them internally and
externally, and own the dashboards (you'll spec them; the data team builds them).
CEO financial advisor / "numbers brain." Be the trusted second opinion on every meaningful financial decision. Help draft the
financial narrative for the board, investors, and acquirers.
These are real responsibilities you own, but they shouldn't take meaningful time week-over-week if the systems are set up well:
We've seen too many VPs of Finance want to take everything in-house so we expect you be involved but heavily delegate a lot of the
as a vendor; do not bring it in-house.
That said, we are not dogmatic, if you have a compelling reason why you should be more hands-on in any of these areas we’re open
to it.
funnel. We've talked to many VPs of Finance from sales-led SaaS who struggle with this; we will screen hard.
relationships, and good systems; it’s impact over all else. The idea of running a four-person team to do the same work makes
you uncomfortable.
accounts, or play financial-engineering games. You focus on real, meaningful impact.
assumption in a model, the person who reframes a decision with the right unit economics.
from a slide deck.
you to do the same.
any process. You don’t build overly complex systems out of the gate; you add structure where the lack of it is hurting us, and
you leave the rest alone.
when to bend on the thresholds to learn something. You can hold both ideas at once — the discipline of the numbers and the
willingness to run an experiment whose payback isn’t obvious yet.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As Director of Engineering, Security Factory, you will lead the engineering organization responsible for GitLab’s customer-facing security capabilities across our AI-powered DevSecOps platform. You’ll help shape how customers detect, prioritize, and remediate vulnerabilities across modern software workflows by guiding teams that build proprietary scanners, AI-driven detection engines, agentic remediation flows, and supporting security foundations. Reporting to the VP of Engineering, Sec section, you’ll set the engineering vision and roadmap for a distributed group of nine teams, including engineering managers, and create the conditions for strong delivery, sound technical direction, and healthy team growth. Some examples of our projects: * Advanced proprietary scanners for Static Application Security Testing, Software Composition Analysis, Secret Detection, and related AI and machine learning detection engines * Agentic security flows for autofix and guided remediation, plus research that strengthens AI security, threat intelligence, vulnerability management, and security foundations WHAT YOU’LL DO * Set the engineering vision and multi-quarter roadmap across teams working on proprietary scanners, AI-driven security workflows, research functions, vulnerability management, and security foundations. * Lead a distributed engineering organization of managers and individual contributors, with a focus on team performance, engagement, and career development. * Drive architectural decisions for AI and machine learning detection engines, agentic remediation flows, and scalable scanning infrastructure. * Partner with product management to define priorities, shape requirements, and deliver security capabilities for customers in regulated and security-conscious environments. * Own the engineering delivery of GitLab’s proprietary application security scanners, agentic remediation workflows, and AI Security Research efforts. * Represent the Security Factory stage in cross-functional planning, executive reviews, security disclosures, and customer conversations. * Establish engineering standards for delivery, observability, incident response, scanner quality, and code quality. * Contribute to GitLab’s transparent, async-first way of working through issues, merge requests, and the GitLab handbook. WHAT YOU’LL BRING * Experience leading engineering organizations with multiple teams and managers in a distributed environment. * Strong understanding of application security fundamentals, including Static Application Security Testing, Software Composition Analysis, secret detection, vulnerability management workflows, and software supply chain security. * Experience building detection, analysis, or scanning systems in a software as a service or DevSecOps environment, including trade-offs across precision, recall, latency, and scale. * Direct experience shipping a customer-facing AI or machine learning product feature tied to detection or remediation quality outcomes. * Ability to partner closely with product management on roadmap planning, prioritization, and requirements in a product-led context. * Strong written communication skills and comfort leading through clear documentation in a remote, async-first organization. * Collaborative leadership style that supports teams, gives direct feedback, and aligns with GitLab’s values. * Familiarity with agentic AI systems, AI agent orchestration, threat intelligence research, or open source security tooling is useful, and we welcome candidates with adjacent or transferable experience. ABOUT THE TEAM The Security Factory group builds the customer-facing security capabilities of GitLab’s AI-powered DevSecOps platform. The organization includes nine teams working across proprietary scanners, AI-driven detection, agentic remediation, research, vulnerability management, and security foundations, and it collaborates asynchronously across regions with product management and other cross-functional partners. The team is focused on improving detection quality, scaling security workflows for enterprise use, and strengthening how GitLab helps customers secure the software supply chain. For more on how this team works, see the Sec Engineering Handbook page. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Executive Assistant, you will help the VP of Engineering, Security and VP of Engineering, AI stay focused on the highest-impact work. This role creates leverage by bringing structure to fast-moving priorities, managing critical logistics, and making sure information, next steps, and follow-through stay on track in a dynamic, all-remote environment. You will work closely with these two executives while partnering closely with a broader network of Executive Assistants across GitLab. This is a strong fit if you enjoy turning ambiguity into clarity, using tools and systems to keep work moving, and anticipating needs before they become urgent. In your first year, you'll build strong working relationships, create reliable operating rhythms for each executive, and improve calendar management, travel coordination, reporting, meeting planning, recruiting coordination, and team logistics. You will also use AI tools to streamline routine work and improve information synthesis so the VPs can make better choices, faster. What you'll do * Support the VP of Engineering, Security and VP of Engineering, AI across scheduling, logistics, communication, and day-to-day execution so priorities stay on track and follow-through is clear. * Manage complex calendars by vetting requests, prioritizing meetings, proactively managing conflicting calendar times, recommending tradeoffs, ensuring appropriate spacing between meetings and breaks, and aligning schedules with GitLab meeting norms and practices to protect time for highest-impact work. * Prepare complete agendas from high-level meeting descriptions and linked materials so leaders are ready for internal and external meetings with the right context and decisions. * Coordinate and execute large-scale internal events, including organizational summits for two engineering orgs, as well as team-level hackathons and fastboots to support specific engineering projects. * Maintain regular communication cadences with both leaders and proactively flag items that need review, decisions, or escalation so urgent issues are surfaced on time. * Track updates from direct reports, functional peers, and cross-functional partners so leaders have clear visibility into progress, dependencies, and upcoming deliverables. * Manage the rhythm of business for both engineering organizations, including the scheduling, agenda preparation, and tracking of weekly planning and execution meetings and formal engineering reviews. * Coordinate travel, including air and ground transportation, hotel bookings, visas, security-related needs, and supporting documentation so plans are accurate and ready when needed. * Process expense reports, monitor reimbursements, and handle administrative workflows with accuracy and timeliness so expenses stay current and compliant. * Partner with People Operations, IT, Security, recruiting teams, and other Executive Assistants to support onboarding, interview scheduling, team meetings, onsites, event planning, and coverage across the EBA community so team operations run smoothly. What you'll bring * Experience supporting senior leaders with complex calendars, travel, expenses, and shifting priorities across multiple workstreams. * Experience working in a technology environment. * Ability to anticipate needs, identify risks early, and manage work independently in an all-remote, fast-changing company. * Experience handling sensitive and confidential information while maintaining accurate schedules, documentation, and administrative workflows. * Clear written and verbal communication skills in English, with the ability to work effectively with internal and external stakeholders. * Comfort using tools such as Google Workspace, Slack, Zoom, Navan, Reclaim.ai (not critical), and similar administrative or expense platforms. * Ability to synthesize information from multiple sources into useful agendas, summaries, trackers, and preparation materials for leadership decisions. * Experience collaborating across functions and with people from different backgrounds, with transferable experience from administrative support, project coordination, or related operational roles also welcomed. About the team We work across GitLab's Engineering organization in Security and AI functions. You will work closely with senior leaders, their direct teams, and our broader group of Executive Assistants who collaborate asynchronously across regions to keep work moving smoothly in an all-remote environment. We value clear communication, strong prioritization, and dependable follow-through as we support fast-moving work and cross-functional coordination throughout GitLab. HOW GITLAB WILL SUPPORT YOU * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
ZENROWS | REMOTE (EU HOURS) | FULL-TIME ABOUT ZENROWS Born in the Basque Country and built for the world, ZenRows is one of the fastest-growing data infrastructure startups in Europe. We work 100% remotely and hire the best people regardless of where they are. Founded in 2021, we started as a scraping API for developers. In 2026, we are evolving into something bigger: the data collection infrastructure layer for the AI era. Thousands of companies across e-commerce, finance, real estate, and AI rely on ZenRows to power their data pipelines. Now, we're building for the next generation of users: workflow builders, AI engineers, and business teams who don't write code but need data to flow reliably through their systems. We're looking for a Senior Technical Customer Success Engineer to own how ZenRows' customers integrate, succeed, and grow. Could that be you? THE ROLE Our customers are technical and they know it. When something breaks, they want it fixed, not filed. When they're evaluating us, they want someone on the call who actually understands their stack. This role is for someone who can get into the weeds of a broken integration and walk out of an enterprise sales call having helped close it. You'll own the technical relationship with our customers from day one: onboarding, escalations, account health, and the internal tooling that stops CS from becoming a bottleneck. CS at ZenRows is still being shaped. You're not walking into a playbook, you're writing it. DAY TO DAY, YOU'LL BE * The main technical point of contact for our customers across chat, Slack, calls, and escalations * Onboarding enterprise customers hands-on, writing integration samples, debugging their code, and running POCs * Joining sales calls as the technical voice and helping close deals * Keeping a close eye on account health and getting ahead of problems before customers feel them * Reproducing and fixing integration issues yourself, testing the API, writing samples, and digging through OpenSearch logs * Building internal automation that removes the repetitive stuff: API tests, triage workflows, reports, and sales-call prep * Writing guides, runbooks, and post-mortems that people actually refer back to * Giving product real evidence on bugs, friction points, and gaps and pushing for fixes * Creating regular reports for the team to help the company move forward. WHAT WE'RE LOOKING FOR * You've spent 5+ years in technical CS, Solutions Engineering, or Developer Support at a developer-first SaaS where customers expect real answers, not ticket numbers * You write working Python or JavaScript, can read a customer's code and spot what's wrong. Not an engineer, but close enough to be useful * DevTools is second nature. You have a good understanding of HTTP, DNS, TLS, proxies. You've built something with AI that actually saved you time. A workflow, a script, an integration. Not a prompt. Something that runs. * You're equally at home running a technical POC, reviewing account health, and jumping on a call with a VP of Engineering * You adjust naturally to who you're talking to, direct and technical with developers, clear and calm with decision-makers * You make the people around you better without being asked. You share what you know, pick up what needs doing, and set a standard others follow * You've worked with data-driven CS teams and want to be the person who brings that rigor to a team that's still defining what success looks like. * Strong written and spoken English (C1 level or above) BONUS POINTS IF YOU HAVE * Hands-on experience with scraping, anti-bot systems, proxies, or headless browsers (Puppeteer, Playwright, Selenium, mitmproxy) * You've hired, onboarded, or interviewed teammates before * Startup background. You know how to move without a safety net * Worked with CS tools like Intercom, Zendesk, Hubspot, Amplitude, Notion, Stripe, Typeform, Metabase, or similars * Has worked with technical buyers or developer personas HOW YOU'LL GROW WITH US YOUR SUCCESS IN 1 MONTH * Up to speed on the product, stack, and customer base. * Handling EU chat coverage almost autonomously. Escalating only where it is genuinely needed. * Shadowing sales calls and co-running POCs alongside the team. * First small automation or internal improvement shipped. YOUR SUCCESS IN 3 MONTHS * Fully owns EU coverage. Chat, Slack support channels, escalations, account follow-ups. * Running technical pre-sales independently. Joining calls, scoping POCs, closing technical objections without backup. * Multiple internal automations shipped that meaningfully reduce repetitive work (tests, reports, triage, sales prep) * Actively contributing to docs and internal runbooks. * Pushing product feedback upstream with evidence: bugs, friction points, feature gaps. YOUR SUCCESS IN 6 MONTHS * Co-owns how the CS function operates with the existing teammate. Process, tooling, knowledge management, account health monitoring, … visibly better than when they joined. * Active in hiring: interviewing candidates, scoring, owning a stage of the process. * Trusted technical voice on enterprise accounts and strategic deals. * Recognized internally as a senior operator across CS, Sales, and Engineering. * The automation you’ve built is compounding. The team does more with less than it did on day one. THIS ROLE ISN'T FOR EVERYONE * We're ~20 people competing against companies 10x our size. There's nowhere to hide, but why would we want to? * Fully remote means more documentation and async discipline than most places. If you hate writing things down, that'll be a problem. * Feedback here is direct and frequent. Strong opinions are normal. If you want a quiet life, look elsewhere. * We're moving fast and things change. If you need stable processes and predictability, this will frustrate you. WHY PEOPLE LOVE IT HERE * You get to build something, not maintain it. CS is yours to shape from the ground up. * No micromanagement. You're trusted to make calls and own the outcome. * The co-founders are accessible and straight with you. What you do gets noticed. * Genuinely fun team. Remote doesn't mean disconnected, we invest in that. PERKS AND BENEFITS * 100% remote: work wherever you like, as long as EU hours are covered * Salary based on what you're worth, not what you were paid before * Pick your own equipment * Learning & Development budget * Annual team kick-off in a new location each year * Regular Barcelona meetups * Deel benefits: VPNs, memberships, travel discounts, and more DIVERSITY & INCLUSION We're committed to building a team that reflects the world. Every job description goes through a gender bias review, and we're always looking at where we can do better. Whoever you are, wherever you're based, you're welcome here. Learn more at zenrows.com/careers