Working Student — Customer Success Engineer

atrain

THE ROLE For those who are curious by nature. Who are not satisfied with easy answers or ready-made solutions. Who keep asking, learning, and refining, even when things already work. atrain is a global leadership consultancy working with top Global 1000 organizations, companies that shape industries and continuously rethink how leadership and people development create impact. Our clients share a simple belief: their strongest advantage lies in people, how they are assessed, developed, trusted, and supported to take responsibility. They work with us on questions such as: How do we lead in complexity?  How do we develop leaders and organizations in ways that truly support performance and growth?  How do we assess potential and readiness with clarity and fairness?  How do we evolve without losing coherence or humanity? We believe meaningful progress does not come from tools or models alone.  It comes from judgment, trust, and courageous dialogue. Our work sits where people, leadership, and business reality meet. We co-create tailored solutions across leadership and people development, assessment, and organizational evolution, always grounded in client context, never generic. We are driven by trust, impact, and open communication, and by working with people who take responsibility for both thinking and outcomes. As an Executive Consultant, you act as a senior partner to clients operating at the highest levels of their organizations. Your role combines three dimensions that belong together. Deliver impact  You design and deliver leadership, assessment, and development work for complex organizational realities, translating ambiguity into clarity and action. Grow the business  You build long-term client relationships, recognize meaningful opportunities, and help shape engagements through insight and credibility, not pitching.  You take shared commercial accountability for the growth and success of your client portfolio, contributing directly to sustainable revenue and long-term partnerships. Develop people  You support and challenge colleagues, contribute to consulting quality, and help grow the maturity of teams and individuals. WHAT ARE WE LOOKING FOR We are looking for experienced Executive Consultants who are comfortable with responsibility, creating an impact,  and developing customers. You bring most of the following: * A strong academic background (Master’s or PhD) in Psychology, Business Administration, or related fields * Several years of experience in executive-level consulting, leadership development, assessment, or comparable advisory work * The ability to deliver complex client work and grow trusted relationships with C-level and Board stakeholders in highly demanding, successful organizations * Experience mentoring, guiding, or developing other consultants * Native-level proficiency in English is mandatory, and native-level German is desirable * Intellectual curiosity, commercial awareness, and an international mindset * Willingness to travel internationally when required WHAT WE OFFER * Meaningful work with complex leadership and organizational challenges * A high-trust environment with autonomy and accountability * The opportunity to shape client impact, business growth, and people development * Flat hierarchies, open dialogue, and thoughtful collaboration * Flexibility combined with responsibility and life-work balance

atrain

THE ROLE Location: Remote office  Contract: Permanent, full-time As a Senior HR Consultant, you will collaborate with our clients and develop, create, and support them to find tailored solutions for their organizational challenges. Together with your Team, you will be accountable for delivering programs and services in Talent Selection, Development, and Training. You will facilitate organizational transformations and deep personal growth and development in individuals. The role involves building strong relationships with clients and the Team and serving as a trusted, inspiring leader. WHAT ARE WE LOOKING FOR A passionate professional eager to learn and develop every day, who shares and is ready to live our vision, mission, and core values with the following add-ons:   * Ph.D. or outstanding Master’s degree in Psychology, Business Administration, Human Resources, or related fields * 5+ years of relevant working experience (HR Leadership and Transformation Consulting and/or Facilitation) * Native-level proficiency in English is mandatory, and native-level German is desirable. Additional languages are a plus * Intercultural mindset and drive for personal and professional growth * Willingness to travel, also abroad WHAT WE OFFER Are you looking for a position that allows you to offer real contributions to shaping the company? Are you looking for excellent team support that allows you to grow and nurture your leadership skills? Are you motivated by autonomy and entrepreneurship? Are you looking for a position that allows you to leave your footprint and make real changes in people’s lives? Are you interested in experiencing an engaging, empowered environment of flat hierarchies? Are you driven by change, growth, and developing potential in individuals and organizations? Are you looking for flexibility interlinked with a culture of friendliness and openness, and a life-work balance-oriented? If the answer is “yes!” please apply here; adding a motivation letter will be welcomed

Squarespace

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with approximately 450 people between New York, Dublin, and a remote workforce. Customer Support Associates are on the front line working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This remote role reports to a Customer Support Team Lead. Your first two weeks at Squarespace will include mandatory virtual training from September 7th remotely taking place in Ireland GMT. Applicants must have a dedicated home office setup with a reliable and stable Wi-Fi connection. Please note that we do not support digital nomad lifestyles or international work arrangements. YOU'LL GET TO… * Respond to customer live chats and emails in a timely manner - live chat is our primary channel, with queue-based work making up around 90% of the role * Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries * Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat * Stay up to date on new product features and improvements * Identify isolated customer experiences and escalate important issues WHO WE'RE LOOKING FOR * Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us * 1+ years customer-facing experience required in a similar role (retail, hospitality, online support) * Expertise with written communication and the ability to spot spelling and grammar errors * Proficiency with decoding conversations, identifying the cause, and aligning on end goals * Capability of prioritizing competing requests * Familiarity with the Squarespace platform * Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused BENEFITS & PERKS * Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision * Life and Income Protection * Fertility and adoption benefits * Headspace mindfulness app subscription * Global Employee Assistance Program * Pension benefits with employer match * Flexible paid time off * 26 weeks paid maternity leave & 12 weeks paid paternity leave * 2 weeks paid family care leave * Annual Tax-Free Stipend * Education reimbursement * Employee donation match to community organizations * 7 Global Employee Resource Groups (ERGs) CASH COMPENSATION RANGE: €32,500 EUR  The rate for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. Some roles may be eligible for overtime pay. ABOUT SQUARESPACE Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.  OUR COMMITMENT Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-Remote  Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.   Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.   If you plan to use AI in any capacity during your candidate journey, please review our Candidate AI Policy.