Business Relationship Manager (Rivers State)

Moniepoint

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State -  Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Alpha FMC

About Alpha Group Alpha Group is a leading global consultancy to the financial services industry. Founded in 2003, Alpha has spent over 20 years bringing together specialist, sector-focused strategy, management consulting, and technology expertise to support the entire client transformation lifecycle. Having partnered with more than 1,200 clients worldwide across the asset and wealth management, alternatives, and insurance industries, Alpha is a trusted advisor for complex change programs. We now have over 1,180 consultants working with clients across North America, the UK, Europe, the Middle East, and APAC. In 2024, in recognition of our successful track record and strong growth prospects, Alpha was acquired by Bridgepoint, one of the world's leading quoted private asset growth investors. Our people are at the heart of everything we do. Many of our team have built long and fulfilling careers with us, often staying for over a decade. Alpha offers a genuinely rewarding place to work: a meritocratic environment where your career can flourish, and a welcoming culture where you can be yourself, connect with others, and thrive. As we look to the future, we’re excited to be looking for new Alpha colleagues—individuals who are collaborative, innovative, and ambitious. We hope you will join us and help shape the next chapter of our growth journey. Why join Alpha? * Established yet entrepreneurial – with over 20 years of success and a proven record on the London Stock Exchange, Alpha offers the stability of an established consultancy with the energy of a fast-growth business. * Backed by Bridgepoint – as part of one of the world’s leading growth investors, Alpha benefits from strategic investment that fuels innovation, expansion and new offerings – creating even more opportunity for our people. * Exposure to senior leadership – whether you are in an internal or a client-facing role, you will have the opportunity to work with and learn from the best of the best – high performers at the top of their game. * Learning and growth opportunities – we run tailored training to help you be successful, provide you excellent mentorship, and offer up to 5 days paid training time per year. Perhaps the best training though is the experience on the job – as everyone at Alpha has high responsibility and autonomy, you can develop your skillsets quickly. * Performance-driven culture with real impact – advancement at Alpha is based on impact and capability, not tenure or quotas. You’ll have autonomy and see the tangible difference your ideas and decisions make. About the Role At Alpha, you will be pivotal in leading engagements to identify and implement solutions for a range of issues facing asset and wealth managers. Over the course of each project, you will collect and analyze data, prepare and test hypotheses, and present recommendations to the client to solve their unique business & technology challenges.  As a Senior Manager, you will be responsible for:  * Managing project execution and a team of consultants ensuring the successful delivery of client engagements, including planning the day-to-day work of the team, facilitating client interviews and workshops, structuring client deliverables and ensuring Alpha’s standards for quality are met  * Creating a culture of continuous learning for the team and clients, and actively mentoring team members to develop their skillset as they progress in their careers    * Supporting Alpha FMC’s business development by driving the creation of client proposals, authoring thought leadership, and maintaining strong relationships with past and prospective clients   * Contributing to the wider Alpha community by making innovative and proactive contributions to one or more of Alpha’s business management or practice areas  * Maintaining a broad understanding of the challenges facing the Asset & Wealth Management Industry and acting as an expert in a least one area in demand by clients   Experience & Skills We want to hear from people with: * At least 7 years of proven Asset and/or Wealth Management consulting experience, either from a recognized consulting firm or through an in-house strategy, transformation, or program management role within an Asset or Wealth Management organization. * Deep understanding of the Asset and/or Wealth Management value chain, spanning multiple client segments, investment products, and operating models. * Demonstrated success leading complex programs across the full lifecycle from operating model design, business case development, and vendor evaluation/selection through to implementation and transformation delivery. Experience in specialized domains such as Trading, Risk, Research, Investment Operations, or Performance/Attribution is highly valued. * Outstanding presentation, facilitation, and storytelling skills, with the ability to engage, influence, and drive consensus among diverse stakeholders from senior executives and investment leaders to operations and technology teams. Must be comfortable leading executive-level workshops, steering committees, and program forums. * Proven track record in client relationship development and business growth, including leading or supporting business development efforts, contributing to proposals and thought leadership, and helping to expand the firm’s Investment Practice footprint across both existing and new clients. * Excellent consulting and analytical problem-solving skills, including familiarity with structured consulting frameworks, quantitative modeling, and hypothesis-driven methodologies. Ability to synthesize complex issues into clear, compelling narratives supported by high-quality deliverables. * Strong understanding of investment products and asset classes, including Equities, Fixed Income, Derivatives, and Alternatives, with the ability to translate investment and business needs into operating and technology design requirements. * Knowledge of leading industry platforms and data ecosystems, such as BlackRock Aladdin, SimCorp Dimension, Charles River/State Street Alpha Data Platform, Bloomberg AIM, FactSet, MSCI, and other specialized tools supporting the investment lifecycle. * Understanding of enterprise platform workflows and integration points across order management, risk, performance, reference data, client reporting, and data governance domains. * Proven delivery experience, ideally having served as a Program or Workstream Lead on complex, multi-phase change initiatives. Ability to operate fluidly between business and technology, distilling requirements and bridging communication across both sides. * Advanced proficiency in critical consulting tools, including Microsoft PowerPoint, Excel, Word, and other analytical and visualization tools used for business case modeling, data analysis, and executive-level reporting. * Intellectual curiosity and creativity, with the ability to think strategically about emerging trends, digital innovation, and evolving front-to-back operating models. * Proven ability to mentor, coach, and develop team members, fostering collaboration and collective success. * Flexibility to travel, depending on client and engagement needs. Compensation and Perks:  * Competitive salary with annual profit-sharing opportunity  * 401k/RRSP matching  * 25 days of annual paid time off   * Supplemented medical, dental and vision coverage  * Reimbursement for commuting, mobile phone, and home internet expenses  * North America team-wide training and retreats  * Sponsorship towards professional certifications / training supported with 5 days of paid training time.    Our Commitment to Inclusion At Alpha, diversity, equity and inclusion are critical to our success. Our priorities show a focus on fostering an inclusive, equitable workplace where individuals are treated fairly regardless of gender or background. We welcome applications from disabled people and are committed to making our recruitment process and workplace accessible and inclusive for everyone.

Man Group

About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $228.7 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data. We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data. We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing. For further information on how we process your data, please see the privacy notice for applicants here * As at 31 March 2026   The Role As a Quant Developer at Man Group you will be part of one of our flagship teams in Man’s systematic trading arm - Man AHL. The team works hand-in-hand with Quant Researchers focusing on equity market neutral models. Your challenges will be varied, and will involve building new alphas and new trading strategies. The Team Quant Developers at Man Group are all part of our broader technology team, members of a group of over sixty individuals representing eighteen nationalities. We have varied backgrounds including Computer Science, Mathematics, Physics, Engineering – even Classics - but what unifies us is a passion for technology and writing high-quality code. Our developers are organised into small cross-functional teams, with our engineering roles broadly of two kinds: “Quant Platform Developers” otherwise known as our “Core Techs”, and “Quant Developers” which we often refer to as “Sector Techs”. We use the term “Sector Tech” because some of our teams are aligned with a particular asset class or market sector. People often rotate teams in order to learn more about our system, as well as find the position that best matches their interests.   Our Technology Our systems are almost all running on Linux and most of our code is in Python, with the full scientific stack: numpy, scipy, pandas, scikit-learn to name a few of the open-source libraries we use extensively. We implement the systems that require the highest data throughput in Java and C++. We use Airflow for workflow management, Kafka for data pipelines, Bitbucket for source control, Jenkins for continuous integration, Grafana + Prometheus for metrics collection, ELK for log shipping and monitoring, Docker and Kubernetes for containerisation, OpenStack for our private cloud, Ansible and Terraform for architecture automation, and Slack for internal communication. We heavily utilise ArcticDB (https://arcticdb.io/) our in-house developed DataFrame Database. Our technology list is never static: we constantly evaluate new tools and libraries.   Technology and Business Skills At AHL we strive to hire only the brightest and best and most highly skilled and passionate technologists. Essential * Exceptional technology skills; recognised by your peers as an expert in your domain * A keen interest and understanding of financial markets and instruments * A proponent of strong collaborative software engineering techniques and methods: agile development, continuous integration, code review, unit testing, refactoring and related approaches * Strong knowledge of Python * Proficient on Linux platforms with knowledge of various scripting languages * Experience of data analysis techniques along with relevant libraries e.g. NumPy/SciPy/Pandas * Relevant mathematical knowledge e.g. statistics, asset pricing theory, optimisation algorithms Advantageous * Experience of front office quantitative software development e.g. in a hedge fund or investment bank * Experience of web based development and visualisation technology for portraying large and complex data sets and relationships * Experience of machine learning techniques, natural language processing and related libraries and frameworks e.g. scikit-learn, Tensorflow   Personal Attributes * Strong academic record and a degree with high mathematical and computing content e.g. Computer Science, Mathematics, Engineering or Physics from a leading university * Craftsman-like approach to building software; takes pride in engineering excellence and instils these values in others * Demonstrable passion for technology e.g. personal projects, open-source involvement * Intellectually robust with a keenly analytic approach to problem solving * Self-organised with the ability to effectively manage time across multiple projects and with competing business demands and priorities * Focused on delivering value to the business with relentless efforts to improve process * Strong interpersonal skills; able to establish and maintain a close working relationship with quantitative researchers, traders and senior business people alike * Confident communicator; able to argue a point concisely and deal positively with conflicting views   Working Here Man Group has a small company, no-attitude feel. It is flat structured, open, transparent and collaborative, and you will have plenty of opportunity to grow and have enormous impact on what we do.  We are actively engaged with the broader technology community. * We host and sponsor London’s PyData and Machine Learning Meetups * We open-source some of our technology. See github.com/man-group * We regularly talk at leading industry conferences, and tweet about relevant technology and how we’re using it. See @ManQuantTech We’re fortunate enough to have a fantastic open-plan office overlooking the River Thames, and continually strive to make our environment a great place in which to work. We believe that agile working allows us to deliver the best business outcomes for our clients and investors as well as having a positive impact on life / work balance and the wellbeing of our staff. We are simultaneously committed to "levelling the playing field" and believe that agile working promotes inclusivity across teams, regions and business units. * We organise regular social events, everything from photography through climbing, karting, wine tasting and monthly team lunches * We have annual away days and off-sites for the whole team * As well as PC’s and Macs, in our office you’ll also find numerous pieces of cool tech such as light cubes and 3D printers, guitars, ping-pong and table-football, and a piano We offer competitive compensation, a generous holiday allowance, various health and other flexible benefits. We are also committed to continuous learning and development via coaching, mentoring, regular conference attendance and sponsoring academic and professional qualifications. Inclusion, Work-Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity. You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering. Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance. Equal Employment Opportunity Policy Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws. Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact TalentAcquisition@man.com.