Fraud Prevention Team Lead

Fraud Prevention Manager

Sumup

FRAUD PREVENTION MANAGER SumUp's Fraud Prevention team sits at the intersection of risk, data, and global payments, and we move fast. We're a team of specialists tackling one of fintech's most dynamic challenges: staying ahead of fraud at scale, across multiple markets and products. As we shift from a market-based to a global, product-focused model, we're looking for a Fraud Prevention Manager to lead our Acquiring domain worldwide, someone who thrives in ambiguity, leads with clarity, and gets things done. In this role, you'll own the global Acquiring fraud strategy, lead a team of fraud specialists, and work closely with Operations, Engineering, Data Science, and Product to build scalable, high-impact prevention capabilities. You'll report directly to the Head of Risk & Fraud Prevention and partner with a second global fraud prevention manager focused on non-acquiring fraud. What You'll Do * Lead a team of fraud specialists through clear goal setting, coaching, and strong execution standards, while hiring for open roles and building a culture of ownership and accountability * Own the global Acquiring fraud strategy roadmap, translating fraud trends, performance data, and market needs into effective rule optimisation, threshold management, and authentication strategies * Drive the review, testing, and migration of EU Acquiring rules from NOTO to SumUp's internal rule engine, ensuring controls remain effective as fraud patterns evolve * Partner cross-functionally with Operations, Engineering, Data Science, Product, and regional leaders to prioritise model development, improve fraud tooling, and deliver measurable outcomes * Monitor fraud and chargeback performance through KPIs and data analysis, identifying risks, diagnosing root causes, and protecting approval rates across all markets You'll Be Great for This Role If * You bring proven experience in fraud prevention, fraud strategy, or risk management within payments or fintech, including hands-on work with rules engines, decision systems, or authentication strategies. * You’re an experienced people leader who can hire, set goals, coach, and manage performance with clarity and care. * You’re data-driven and comfortable working with databases, building KPIs, and measuring the impact of strategy changes; SQL or coding skills are nice to have. * You can influence and align cross-functional teams across Operations, Engineering, Data Science, Product, and senior business stakeholders, and you communicate fluently in English. * You hold a degree in Engineering, Statistics, Mathematics, Physics, or a related quantitative field. * You adapt quickly, prioritise well under pressure, and bring a growth mindset — staying curious and always looking for better ways to solve problems. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Fraud Prevention Agent II

Sumup

Quem Somos: Acreditamos que qualquer pessoa deveria ser capaz de abrir o seu próprio negócio. Nós ajudamos micros e pequenos negócios com leitores de cartão fáceis de usar e um atendimento sensacional ao cliente, para que essas pessoas possam se dedicar a rodar o seu próprio negócio e se aproximar de seus clientes. Fazemos isso com um cuidado genuíno por pessoas e com amor por nossos produtos. Sobre o time de Prevenção à Fraudes da SumUp: Nossa missão é garantir um ambiente seguro em linha com os benchmarks do ecossistema financeiro, oferecendo uma boa experiência para os merchants com equilíbrio entre crescimento sustentável e mitigação de fraudes, através de processos e soluções eficientes e automatizadas. A sua missão como Agente de Prevenção à Fraudes será: * Investigação e tomada de decisão sobre clientes e transações; * Solicitação e análise de documentos; * Atendimento aos canais internos e externos; * Coletar, organizar e reportar feedbacks, dados, sugestões sobre os produtos, ferramentas e processos.   Essa oportunidade é perfeita para você se: * Tem disponibilidade para trabalhar 44 horas semanais (Segunda à Sábado); * Mais de 18 anos e Ensino Médio Completo; * Você se comunica super bem de forma escrita e oral; * Você possui experiência em Prevenção à Fraudes e documentoscopia; * Conhecimento intermediário em pacote office/ G Suit (word, excel, power point); * Você se motiva com diferentes desafios e se identificou com nosso propósito; * Você antecipa os problemas e soluções, de forma proativa e independente; * Você é comprometido com a sua própria carreira e desenvolvimento. * Facilidade com tecnologia (aprende rápido as ferramentas de trabalho e tem domínio em ferramentas básicas de computador/notebook).   Na Sumup você terá: Empoderamento e oportunidade de deixar a sua marca em uma empresa em crescimento; Equipe e um ambiente incrível, com pessoas que trabalham com paixão e são muito comprometidas com resultados; Salário competitivo (Contrato CLT); Cartão Vale-alimentação e/ou Vale-refeição (R$930,00 mensal); Auxílio transporte (Vale-transporte); Auxílio Home-Office (R$ 170,00 mensal); Assistência médica Sulamérica Saúde; Assistência odontológica Careplus; Auxílio creche para crianças até 6 anos; Wellhub - Convênio com academias. (editado)    Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Team Lead Product – Product & Program Management (f/m/d)

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries. This position is based in Rennes Or Paris, France or in Munich or in Berlin , Germany     As Team Lead Product – Product & Program Management, you will sit at the intersection of product leadership and strategic program management. You will own and orchestrate IDnow's product portfolio of document-based identity verification methods— ensuring it remains commercially healthy, customer-ready, and compliantly maintained — while simultaneously driving the structured transition of these products onto IDnow's next-generation platform. You will report to our Director of Product in charge of the overall Doc-based IDV Product Portfolio. You will coordinate/ lead a team of Product Managers in a senior lead / player-coach model: setting direction and standards, unblocking delivery, and actively contributing yourself where it matters most. You will work hand-in-hand with the senior leadership to align cross-product priorities, manage complex stakeholder relationships, and ensure the organization moves with strategic clarity through a period of meaningful platform evolution. This is a role for a seasoned product leader who thrives in complexity, brings strong people management credentials, and knows how to hold the line on product quality and customer trust — even while navigating change.   KEY RESPONSIBILITIES Strategic Program Management  * Lead the structured transition of IDnow's current product suite to the next-generation platform, balancing platform evolution with near-term product health and revenue protection  * Drive cross-functional alignment across Engineering, Sales, and Customer Success on transition sequencing, dependencies, and risk mitigation  * Translate business strategy into executable product and program plans with clear milestones and success criteria  Product Portfolio Leadership  * Own a product line end-to-end, ensuring each product meets commercial, regulatory, and operational standards throughout the transition period  * Define and track product KPIs and health metrics; report progress transparently to Product Leadership team and C-level stakeholders  * Represent the product in strategic customer conversations and pre-sales engagements where portfolio knowledge is critical  * Ensure timely and predictable delivery across the portfolio by driving clear prioritization, resolving cross-team dependencies, and maintaining strong stakeholder alignment throughout the product lifecycle  Team Leadership  * Lead, mentor, and develop a team of Product Managers in a player-coach model — actively contributing to product work while elevating team capability and setting clear standards  * Coach PMs on prioritization, stakeholder management, and product thinking — building the next generation of product leadership within IDnow    PREFERRED EXPERIENCE * 5+ years of experience in product management and at least 3 years in a people-management role with formal direct reports   * Demonstrated ability to lead product teams through complexity - platform migrations, portfolio rationalization, or significant product transitions   * Strong strategic program management skills: able to structure ambiguous, multi-workstream initiatives and drive them to delivery  * Proven track record of shipping and maintaining high-quality B2B SaaS products in regulated or compliance-sensitive industries  * Excellent stakeholder management and communication skills - comfortable engaging C-level executives, customers, and engineering leadership equally  * Data-driven mindset with hands-on experience using analytics tools   * Fluency in English (German and/or French is a strong plus)    PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.   IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.