
Discord · San Francisco Bay Area
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly ever...
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but
there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming,
and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
We’re looking for a Manager to own strategy and operations for Discord’s Consumer Revenue business, with a primary focus on Nitro
partnerships. You’ll sit at the intersection of Business Development, Product, and Finance, ensuring our partnership deals are
structured, modeled, and operationalized effectively as our B2B motion scales. This is a high-impact role that touches deal
strategy, financial modeling, pricing, analytics, and cross-functional operations.
What You'll Be Doing
deal priorities, product capabilities, and go-to-market strategy
and delivering data-driven recommendations that inform business decisions
structure, revenue projections, and partnership economics.
creating clear guardrails on what we will and won’t allow in partnership agreements
support pricing decisions
revenue trends, deal pipeline health, and key performance metrics
term sheet to revenue recognition smoothly
What you should have
scratch
guardrails
Accounting) and drive alignment without direct authority
narratives.
Nice to have
The US base salary range for this full-time position is $192,000 to $216,000 + equity + benefits. Our salary ranges are determined
by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience,
and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary
only, and do not include equity, or benefits.
Why Discord?
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform
that helps people deepen their friendships around games and shared interests, and helps developers build and grow their
businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding
in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!
Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up
for success, so if you are in need of reasonable accommodations, please let your recruiter know.
Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information
relating to the application and recruitment process by clicking HERE.
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. The Customer Experience team at Discord has the privilege of supporting our communities, listening to their feedback, and sharing these insights with other teams to help make the Discord experience the best that it can possibly be. We’re looking for a Director of Customer Experience to lead the next chapter of our support story: a bold, AI-powered transformation of how we serve tens of millions of users worldwide. You’ll inherit a talented, established team of in-house CX specialists and own the strategy, culture, and execution that defines what great support looks like at Discord. This is a high-visibility, high-impact role for a senior leader who thrives on building world class systems that solve problems for customers. This person will report to the Senior Director of Scaled Operations. What you'll be doing * Define and drive a CX transformation strategy that harnesses AI, intelligent tooling, and data-driven insights to deliver faster, higher-quality support at global scale * Lead, develop, and inspire a global team of in-house CX specialists building a culture of ownership, continuous improvement, and genuine care for our users * Own the end-to-end user support experience, setting the vision for quality, efficiency, and satisfaction across all channels and contact types * Champion AI-first support models including intelligent triage, AI agents, and proactive deflection strategies, partnering closely with technical teams to bring them to life * Partner cross-functionally with Product, Engineering, and Data teams to identify upstream drivers of contact volume, close the feedback loop, and measurably improve the user experience * Define and defend the KPIs that matter and translate data into executable strategy that moves the needle * Build and maintain high-trust operational partnerships to ensure global coverage, quality consistency, and resilience across all support channels What you should have * 10+ years in customer support or customer experience, including 5+ years leading large-scale global support organizations at major technology companies * A proven track record of CX transformation at scale. You’ve modernized tooling, implemented AI-powered support, and have the metrics to prove it moved the needle * Deep fluency in AI-powered support models. You understand how to build a modern support stack, maximize automation, and know where human judgment still wins * Exceptional people leadership. You develop leaders, grow high-performing teams, and create environments where people do the best work of their careers * Strong analytical fluency. You’re comfortable in the data, can diagnose what’s broken, and translate insight into executable strategy * A highly collaborative operating style. You build strong cross-functional partnerships with Product, Engineering, Finance, and Legal, and know how to drive outcomes across organizational lines * Genuine enthusiasm for Discord’s mission and an intuition for what community-driven platforms demand from their support experience Bonus points * Hands-on experience implementing or scaling AI support agents (e.g., conversational AI platforms, automated resolution tools) * Deep familiarity with Zendesk or enterprise CX platforms at significant scale * Background in Trust & Safety or experience supporting policy-sensitive user issues * Experience managing global vendor or BPO relationships as part of a broader support strategy Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available. The US base salary range for this full-time position is $224,000 to $252,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits. Why Discord? Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away! Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know. Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.
(On‑site – reports to the VP, Sales) About Clutch We’re on a mission to reinvent the way people buy, sell, and own cars. Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, British Columbia, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Altos Ventures, BMO Capital Partners, Canaan, Real Ventures, and others. To learn more, visit clutch.ca [http://clutch.ca]. About the role We’re looking for a smart, resourceful, and analytically strong individual to join our Revenue team as Strategy and Operations Manager (Revenue). This role is an exceptional opportunity for someone early in their career (1–5 years post-grad) who’s hungry to drive impact across a high-growth sales organization—working side by side with our VP of Sales on strategic initiatives, performance insights, and cross-functional projects that unlock growth. What You'll Do Project-Based Execution * Lead and execute small to medium-sized strategic projects that drive incremental improvement across the sales team—ranging from process optimization to frontline tools to performance analysis. * Take ownership of project scoping, planning, execution, and results measurement—working across disciplines to see initiatives through end-to-end. * Ruthlessly prioritize initiatives that move the needle and align with broader revenue goals. Work Cross-Functionally to Drive Change * Collaborate with Sales, Product, Marketing, Customer Experience, and Engineering to remove friction in the sales process and bring structure to ambiguity. * Be equally comfortable building a business case in Excel, presenting findings to the VP Sales, or jumping into a call with a distressed customer to understand root causes. * Translate complex problems into actionable insights—and ensure action happens. Data-Driven Insights & Sales Strategy * Dive deep into sales and funnel data to uncover insights and opportunities. You’ll be expected to bring a strong analytical toolkit and be an 8+/10 when it comes to working with data. * Support forecasting, territory planning, performance dashboards, and root cause analysis to inform sales leadership decision-making. * Develop simple, clear, and persuasive recommendations backed by data and common sense. Self-Learning & Experimentation * Take initiative to self-learn new tools, frameworks, and strategies—whether it’s mastering ChatGPT, learning how to write SQL, or figuring out how a new system works with minimal handholding. * Be proactive in experimenting with new ideas, rapidly testing assumptions, and applying learnings in real-time. * Develop comfort navigating ambiguity and unfamiliar territory—you’ll regularly tackle challenges that don’t come with a playbook. What We're Looking For * 1–5 years of experience in management consulting, investment banking, sales strategy, business operations, or a high-performing startup environment. * 8+/10 with data: Strong proficiency with Excel/Sheets required; experience with SQL, BI tools (e.g., Looker, Tableau) * Proven ability to lead structured projects and think strategically, while also rolling up your sleeves to get things done. * Comfortable with ambiguity and change—able to thrive in a fast-paced, ever-evolving environment. * Intellectually curious, fast learner, and someone who brings strong judgment and common sense to every conversation. * Strong communication and collaboration skills—you’re just as comfortable with execs as you are with frontline staff or developers. * Gritty, humble, and high-agency: you take initiative, own problems, and don’t wait to be told what to do. Nice to Have * A genuine interest in Clutch’s industry—automotive, marketplaces, consumer tech, or the future of retail. * Passion for building things from the ground up and a desire to grow into a leadership role in the future. Why Clutch * Partner directly with the VP Sales on initiatives that materially impact top-line performance. * Solve meaningful problems, fast: You’ll be in the room where decisions happen and have the chance to influence direction across the business. * Build your career: Whether your goal is GM, Product, Strategy, or Ops—this role sets a strong foundation for growth. * Competitive package: Market cash, equity upside, full benefits, and a collaborative in-office culture built on pace and curiosity. Employment Type: * Existing, Permanent Full-Time Compensation & Benefits: * Salary range: $110k - $130k (plus equity) * Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time) * Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions. Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca [talent@clutch.ca].
Department: GTM EU Growth | Retail & Trade Marketing Location: Paris, office-first Employment type: Full-time, office-first TEAM DESCRIPTION France is SumUp's most important retail market, and this role is at the centre of making it perform. Based in Paris, you'll be close to the retailers, the field team, and the commercial decisions that matter most. You'll own the full trade marketing picture for France: setting the strategy, shaping the plans with key retail partners, and leading a field team to execute them across more than 1,400 stores. This role is for someone who spots the gap, builds the plan, and gets it done, whether that means negotiating a display brief with a major retailer or redesigning how the field team tracks in-store performance. WHAT YOU'LL DO * Develop and execute trade marketing strategies for the French market, focused on driving sell-out, new account acquisition, and net revenue growth * Lead and coordinate the external field execution team (Field Operations Manager, Project Manager, and Merchandisers) to deliver outstanding in-store results * Monitor and improve in-store execution through our Perfect Store framework, identifying gaps and driving action plans across key retail partners * Experience leading and earning the trust of senior external stakeholders, treating them with the same rigour and care as internal team members * Collaborate with Business Development Managers to define tactical and annual plans for key accounts, and align commercial and marketing priorities * Partner with the Marketing Development team to build bespoke campaigns and initiatives tailored to the French retail landscape YOU'LL BE GREAT FOR THIS ROLE IF... * Solid experience in trade marketing or retail marketing within the French market, ideally with a background in FMCG or consumer electronics * Proven ability to manage multiple projects simultaneously, keeping delivery on track across agencies, field teams, and internal stakeholders * Strong written and verbal communication skills in both French and English, with the ability to produce clear, structured briefs and present confidently to retail partners * Confidence leading and developing people, whether they sit inside the organisation or outside it * Comfortable moving between strategic planning and hands-on execution without losing momentum * A track record of taking ownership, following through on commitments, and building trusted relationships quickly across teams WHY YOU SHOULD JOIN SUMUP 🌎 Opportunity to work with a truly global, multicultural team from our Paris location. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success 📚 A dedicated annual L&D budget of EUR2000 for your individual development, which can be used to attend conferences and/or advance your career through further education 💼 Financial security: corporate pension contributions that support your long-term future 🏥 Healthcare support: we cover 50% of the monthly cost of your health insurance for your Mutuelle and Prevoyance 🚌 Extra allowances: we offer restaurant tickets (Swile) and cover transportation costs 🏖 Generous time off: enjoy 25 days of paid leave, plus bank holidays and special leaves 🎉 Regular breakfasts, team events, office parties & sports activities 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team ---------------------------------------------------------------------------------------------------------------------------------- ABOUT SUMUP Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.