Executive Editorial Lead

Internal Communications

Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid is in one of the most exciting chapters in its history — and this role exists to make sure every Plaid employee feels it. As Internal Communications Lead, you'll build and own the systems, channels, and programs that keep Plaids informed, aligned, and energized about our mission and the opportunity ahead. This spans employee-facing comms and programming across channels, including programming and producing monthly All Hands and Half-yearly Business Reviews, and supporting leaders with change management. This is a builder role: you'll take what exists and programmatize it, defining the infrastructure, cadences, and editorial strategy that elevate how we communicate as a company. You'll play a central role in shaping Plaid's internal AI narrative, helping employees understand where AI is taking us and what it means for their work. You'll operate as a trusted advisor to Plaid's executive team and founder CEO, with the exec presence and judgment to counsel leaders on high-stakes moments. You will also work closely with senior leaders across the org as well as cross functional partners across the people team (Chief People Officer, HRBPs, WPE, Comp, Learning and Development)   Responsibilities: Executive Communications * Act as a trusted comms partner to Plaid leaders, shaping communications strategy, programming, and content for internal audiences. * Own high-impact exec content spanning talking points, emails, presentations, and slack messages for big company moments like All Hands, Half-yearly Business Reviews and, and other company-wide presentations and communications. * Work closely with leaders to turn strategies or initiatives into clear, compelling stories that resonate across the company. Company-Wide Internal Communications * Plaid is in its most exciting chapter. This person owns the narrative that makes that real for employees, connecting day-to-day work to the bigger opportunity in fintech infrastructure and AI. * Own internal comms strategy from All Hands and HBRs to weekly Q&As, org announcements and major updates. * Help Plaids understand where our business is headed, why it matters, and how their work connects to the mission. * Keep messaging aligned across leaders so it’s consistent, clear, and lands well at scale. * Own Plaid's internal AI narrative. helping Plaids understand our AI strategy, what it means for the company's trajectory, and how it will shape their work. Cross-Functional Partnership * Partnering with internal teams across the company, including People, Workplace, Security, Finance, and Legal, and others to ensure all communications to employees are clear, effective, and consistent with our overall communication strategy and messaging * Work across teams to keep internal and external narratives aligned, especially around big moments like Effects, product launches, fundraises and M&A, and leadership announcements. * Partner with production teams to bring events like All Hands, HBRs, and AI days to life, both live and recorded. * Lead change comms for key initiatives, helping employees navigate transitions with clarity and confidence. Program Systems, Channels, and Tools * Define and own Plaid's internal communications operating model, covering the channels, cadences, content types, and editorial calendar that govern how information flows across the company. * Build a channel strategy that makes deliberate choices about when to use Slack, email, video, intranet, live events, or asynchronous formats, and why. * Be a practitioner of AI: actively leverage AI tools in the craft of communications and help establish how AI augments internal comms work at Plaid. * Create repeatable playbooks and templates for recurring programs (All Hands, org changes, executive comms) that scale without adding headcount. * Own and continuously improve Plaid's intranet and internal platforms as communication infrastructure, not just publishing channels. Employer Brand + Culture * Identify and execute ways to highlight Plaid’s culture and showcase the strength of our team on social media (e.g., campaigns like Woven). * Own and continuously improve content on Plaid.com/careers. * Partner with internal teams to create blog content that brings to life what it’s like to work at Plaid. Qualifications: * At least 7+ year working in an internal communications function at a fast-paced tech company (ideally someone who has worked closely with a founder) * Demonstrated track record of building or significantly scaling an internal communications program. Can point to specific systems, channels, or programs they architected from scratch or materially elevated. * Excellent communication, collaboration and interpersonal skills, both written and verbal – and the ability to engage and understand technical and non-technical audiences * Comfort and fluency with AI tools in communications practice; experience developing or owning an AI-related narrative (internal or external) strongly preferred. * Experience with producing high quality and engaging All Hands team meetings * Strong executive presence and track record of counseling senior leaders, including founder/CEOs, on high-stakes communications. * Experience partnering closely with internal operations teams, like HR, IT, Workplace, Legal, etc. * High attention to detail and ability to distill complex ideas into clear guidance and written/verbal communications * Experience as an effective team of one or lean team: ability to hold both the strategic vision and execute at the ground level without delegating the work. * Video editing + AI skills a plus Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Content Lead

Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Responsibilities * Defining and scaling Plaid’s content strategy to drive demand generation and brand awareness. * Building a high-functioning editorial operation, ensuring voice and tone consistency across channels, and elevating Plaid’s brand through high-quality, integrated content. * Owning Plaid’s editorial calendar across Plaid’s owned channels. * Managing Plaid’s blog and customer and partner newsletters, ensuring editorial voice, tone, and quality standards across all content. * Overseeing organic social strategy to develop an engaging social presence for Plaid that grows comprehension for our products and trust in our brand. * Partnering across marketing to align content with launches, campaigns, and demand generation goals. * Building processes that streamline creation, increase output, and ensure cross-channel alignment. * Managing and mentoring a lean content team and agencies. * Measuring content performance and sharing insights. Requirements * 15+ years of content marketing or editorial experience, with a focus on B2B or fintech. * 8+ years of experience in building and managing high-performing content teams. * Strong editorial judgment with ability to establish and enforce high editorial standards and a consistent voice. * Exceptional writing and storytelling skills, with the ability to create compelling narratives that simplify complex topics. * Strong analytical skills and ability to use data to assess content performance and drive program strategy. * Willing to flex across strategy and execution. Most roles at Plaid require ‘do-ers’ and this role is no different.    Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Executive Assistant to Product & Engineering

Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. As an Executive Assistant at Plaid, you will play a crucial role in enhancing the productivity and operational efficiency of our leaders and their teams. Success in this fast-paced environment requires exceptional organization, proactive problem-solving, and strategic priority management. This position is ideal for a team-player who is a highly motivated self-starter, ready to execute with precision and discretion in a dynamic setting. Responsibilities * Support Partnership: Provide executive and administrative support to 3-4 Product and Engineering leaders/teams * Calendar Management: Efficiently manage and own complex calendars, scheduling, and logistics for leaders * Relationship Development: Partner closely with leaders and team both internally and externally, with composure and discretion * Meeting Coordination: Coordinate internal meetings and ensure agendas are tracked and action items are circulated and followed up on * Project Management: Execute cross-functional projects, including drafting team-wide communications and managing logistics for All Hands and internal events * Travel Planning: Manage complex travel arrangements and coordination * Team Connection Logistics: Own end-to-end planning, vendor management, and execution of onsites and team events. * Financial Administration: Provide budget oversight and manage expenses across teams Requirements * 1-3 years of experience providing administrative or project support, preferably in a fast-paced technology or high-growth environment * Experience directly supporting Directors, Senior Managers, or similar high-level team leads * Someone who is highly organized, detail-oriented, and exhibits a strong sense of ownership * A motivated and resourceful self-starter who can fearlessly execute and navigate through ambiguity and think on their feet * Agility and flexibility to quickly respond to changing priorities and proactivity in anticipating the needs of others * A high degree of emotional intelligence coupled with excellent communication skills (both verbal and written) * Proven ability to build strong partnerships and provide reliable, consistent support to colleagues and partners across the organization. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.