
Dialpad · San Francisco, US
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn ...
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our
AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers,
deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance
deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context
preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club,
and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s
hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for
our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it
requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic,
Persistent, and Empathetic.
Your role
As a core technical leader within our Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad’s
next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution. Working closely with
Product, Applied Research, Design, and executive leadership, you will build production-grade systems where AI agents reason, act,
coordinate, and safely execute workflows.
You will help pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool
execution over massive enterprise datasets while fostering an AI-native engineering culture.
This position reports directly to our Senior Director of Engineering and has the opportunity to be based in our San Francisco
office.
What you’ll do
layers, memory architectures, and evaluation/observability systems.
secure API tool execution across complex enterprise workflows.
defining technical standards for an AI-native SDLC.
execution with Dialpad’s long-term business strategy.
and cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the "era of the agent."
Skills you’ll bring
Staff, Senior Staff, or Principal Engineer) shipping complex, large-scale systems.
applied AI, LLM platforms, and agentic architectures.
tech-debt gaps.
robust, self-sustaining enterprise systems.
For exceptional talent based in California, the target base salary range for this position is posted below. Our salary ranges are
determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries
for the position. Within the range, individual pay is determined by work location and additional factors, including job-related
skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your
preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the
base salary only, and do not include bonus, equity, or benefits.
California Salary Range
Why Join Dialpad
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training
program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to
cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work
ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong
ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from
discrimination or harassment.
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a core technical leader within our Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad’s next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution. Working closely with Product, Applied Research, Design, and executive leadership, you will build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows. You will help pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool execution over massive enterprise datasets while fostering an AI-native engineering culture. This position reports directly to our Senior Director of Engineering and has the opportunity to be based in our San Francisco office. What you’ll do * Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems. * Build & Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows. * Mentor & Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC. * Partner Cross-Functionally: Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad’s long-term business strategy. * Push the Frontier: Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the "era of the agent." Skills you’ll bring * Experience: 10+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Staff, Senior Staff, or Principal Engineer) shipping complex, large-scale systems. * Systems Background: Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures. * Leadership: Ability to lead and grow a small group of engineers. * LLM Platforms: Inference optimization and fine-tuning strategies. * Data & Retrieval: Advanced retrieval systems and memory architectures. * Agent Frameworks: Hands-on experience with frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems. * AI Ops: Evaluation, observability, and safety frameworks for production AI systems. * Real-Time Infrastructure: Streaming infrastructure and voice/conversational AI. * Tool Integration: Tool use, API execution frameworks, and human-in-the-loop validation systems. * Operational Excellence: Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech-debt gaps. * The 0→1 Archetype: Ability to thrive in ambiguity, build cutting-edge AI products from the ground up, and scale them into robust, self-sustaining enterprise systems. For exceptional talent based in California, the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. California Salary Range $224,500—$251,500 USD Why Join Dialpad * Work at the center of the AI transformation in business communications * Build and ship agentic AI products that are redefining how companies operate * Join a team where AI amplifies every employee’s impact * Competitive salary, comprehensive benefits, and real opportunities for growth We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work [https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&text=People%20here%20are%20given%20a%20lot%20of%20responsibility], ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
ABOUT SORIS We are a stealth technology company building at the intersection of foundational AI and systems design for real-world impact. Our mission is bold: to reimagine one of the largest and most entrenched industries on the planet, creating an entirely new model that is faster, fairer, and fundamentally better for humanity. Unlike wrapper companies or point solutions, we are building a full-stack AI platform from the ground up; one that is agentic, vertically integrated, and designed for scale. This gives us the rare ability to solve problems others can’t touch, operating with orders-of-magnitude more efficiency than legacy systems. Our founding team has scaled category-defining companies in frontier tech, aerospace, mobility, and AI. We’ve led organizations from zero to multibillion-dollar valuations, pioneered new industries, and built products that reshaped how people live and move. Now we’re assembling a small, fiercely talented team to take on our most ambitious challenge yet. Joining us means working on cutting-edge research with direct application, where your code doesn’t sit in a lab, it changes lives. You’ll be part of an environment that values intellectual rigor, creative rebellion, and the courage to build what others say is impossible. THE ROLE We’re looking for a Senior Software Engineer focused on AI systems to join our Engineering team. You’ll be one of the first engineers focused primarily on designing, building, and scaling AI agents that power Soris’ core platform. This role is ideal for engineers who have a backend/systems engineering foundation but are now dedicated to specializing in building agentic and intelligent systems. Candidates with a good fit for this role: * Want to own the AI systems that redefine how antiquated systems works. * Have strong backend experience and now want to specialize in AI agents in production. * Thrive in ambiguity, asking questions and solving problems across infrastructure, data, and AI. * Believe in building systems that are secure, deterministic, and human-centered. WHAT YOU’LL DO * Design and deploy AI agents that handle real-world workflows. * Collaborate with backend engineers to integrate AI agents into the core Soris platform. * Build the infrastructure and APIs needed to train, evaluate, and monitor AI agents in production. * Ensure agentic systems are reliable, secure, and compliant with industry regulations. * Contribute across the product lifecycle: architecture, experimentation, implementation, testing, deployment, and monitoring. * Establish best practices for AI system evaluation, auditability, and safety. * Work closely with external stakeholders to validate that AI workflows solve real user problems. REQUIREMENTS * 5+ years of backend/systems engineering experience (Python, Go, or similar). * Strong background in building agentic systems. * Experience building, deploying, and maintaining ML/AI systems in production. * Hands-on experience with orchestration frameworks (LangChain, N8N, Temporal etc). * Familiarity with distributed systems, APIs, databases, and cloud infrastructure (AWS is a big plus). * Strong collaboration and communication skills; you can explain trade-offs clearly and align AI goals with business needs. * A builder’s mindset: ownership mentality, bias for action, and curiosity to learn and experiment quickly. NICE-TO-HAVES * Background in highly regulated industries (HIPAA, SOC2, HITRUST, PCI etc). * Contributions to early-stage startups or small teams where wearing multiple hats was essential. * Knowledge of AI safety, deterministic outputs, and monitoring best practices. * Knowledge of security and compliance best practices for handling sensitive customer and financial data. * Experience leading or mentoring others. ENGINEERING CULTURE AT SORIS Our values guide how we work: * Extreme Ownership: We own outcomes, not just code. At Soris, we never say “that’s not my job”. * Always Be Curious: Ask questions. Explore new ways. * Go Farther Together: Collaboration beats silos. WHY JOIN US? * Competitive compensation package, including salary and equity. * Benefits include employer-covered health insurance for you, your spouse, and partially for children * Be part of an engineering team with massive influence on product, culture, and direction. * Work with cutting-edge AI agents and modern tech stacks. APPLY If you’re excited about transforming big antiquated industries, shipping fast, and working with a driven, world-class team, then we’d love to hear from you!
ABOUT SORIS We are a stealth technology company building at the intersection of foundational AI and systems design for real-world impact. Our mission is bold: to reimagine one of the largest and most entrenched industries on the planet, creating an entirely new model that is faster, fairer, and fundamentally better for humanity. Unlike wrapper companies or point solutions, we are building a full-stack AI platform from the ground up; one that is agentic, vertically integrated, and designed for scale. This gives us the rare ability to solve problems others can’t touch, operating with orders-of-magnitude more efficiency than legacy systems. Our founding team has scaled category-defining companies in frontier tech, aerospace, mobility, and AI. We’ve led organizations from zero to multibillion-dollar valuations, pioneered new industries, and built products that reshaped how people live and move. Now we’re assembling a small, fiercely talented team to take on our most ambitious challenge yet. Joining us means working on cutting-edge research with direct application, where your code doesn’t sit in a lab, it changes lives. You’ll be part of an environment that values intellectual rigor, creative rebellion, and the courage to build what others say is impossible. This is a once-in-a-generation opportunity to help design and deploy the infrastructure of the future. We’ve raised capital in record time, and are scaling our foundational team now. If you’re motivated by hard problems, high impact, and the chance to leave a legacy, we’d love to talk. THE ROLE We’re looking for a Senior Software Engineer with backend engineering expertise to join our Engineering team. You’ll work alongside the CTO and other engineers to build Soris’ first MVP. You will be doing foundational work such as building our core APIs that interact with our agentic systems, building a deployment infrastructure that allows rapid experimentation, architecting our RAG pipelines and architecture, and setting best practices for the entire engineering organization. This is a ground-floor opportunity where your work will directly shape the platform, culture, and impact of Soris. Candidates with a good fit for this role: * Want to ship fast, iterate, and own outcomes. * Thrive in ambiguity, asking questions and solving problems across the stack. * Believe in building systems that are secure, transparent, and human-friendly. WHAT YOU’LL DO * Design and build core backend systems and APIs that power our Soris products. * Develop scalable data pipelines and storage systems for high-availability agentic systems. * Collaborate with the product division to integrate agentic workflows into the core platform. * Work closely with early stakeholders to deliver solutions that solve real pain points. * Contribute across the product lifecycle: architecture, implementation, testing, deployment, and monitoring. REQUIREMENTS * 5+ years of experience building backend services from end-to-end. * Strong proficiency in Python, Go, Rust, or a similar language. * Demonstrated expertise in system design and development. * Experience with databases (SQL/NoSQL), cloud infrastructure (AWS/Azure/GCP), and CI/CD pipelines (GitHub actions). * Experience with Infrastructure-as-Code (Terraform is a huge plus!). NICE-TO-HAVES * Strong experience building or integrating AI agents into production systems. * Background in highly regulated industries (HIPAA, SOC2, HITRUST, PCI, etc.). * Experience with payment rails (Stripe, SVB, Square etc.). * Experience optimizing payment flows, financial reconciliation, or compliance-heavy data pipelines. * Contributions to early-stage startups or small teams where wearing multiple hats was key. * Knowledge of security and compliance best practices for handling sensitive customer and financial data. ENGINEERING CULTURE AT SORIS Our values guide how we work: * Extreme Ownership: We own outcomes, not just code. At Soris, we never say “that’s not my job”. * Always Be Curious: Ask questions. Explore new ways. * Go Farther Together: Collaboration beats silos. WHY JOIN US? * Competitive compensation package, including salary and equity. * Benefits include employer-covered health insurance for you, your spouse, and partially for children * Be part of an engineering team with massive influence on product, culture, and direction. * Work with cutting-edge AI agents and modern tech stacks. APPLY If you’re excited about transforming big antiquated industries, shipping fast, and working with a driven, world-class team, then we’d love to hear from you!