CDD Risk Analyst, Direct Customer Onboarding

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. CDD Risk Analyst  Adyen is looking for a hands-on CDD Risk Analyst with experience in the payments and/or finance industry to contribute to the growth and scaling of our customer base in North America. In this role, you will perform necessary enhanced due diligence, including reviewing KYC documentation and assessing potential anti-money laundering risks, to protect Adyen and our customers. We call this a CDD Review (Customer-Due-Diligence). You will be working with a wide range of teams within Adyen, including commercial, compliance, and product to ensure that our customers and understanding of them remain up-to-date and compliant. You are expected to be very detail-oriented, take a risk-based approach, and have the ability to think critically with scalability always in mind, all while maintaining a high caliber work product.  What you will do * Execute upon Know-Your-Customer (KYC) and Customer Due Diligence (CDD) procedures.  * Collect and analyze customer information on a monthly basis whilst documenting material changes to their organizational structures, legal entity(ies) and policies.  * Perform KYC checks on our merchants, collect and verify relevant documentation and iterate on the process flow. * Guide our merchants and be the first point of contact for every CDD Review related matter.  * Be an internal product advocate, drive process improvements and feedback on automation within our workflows. * Be an internal advisor for CDD Review related questions in the local office and our North America team. * Align with your peers based in Chicago and global teams to ensure consistency throughout our global risk reviews. Who you are * 4+ years experience in Customer Due Diligence/Enhanced Due Diligence/KYC. * Knowledgeable of AML/CTF, CDD, EDD, and payments risk concepts. * You have a great sense of responsibility, integrity in your work, and you prioritize tasks based on business needs. * You have a natural tendency to be curious and think outside of the box. * You are comfortable navigating ambiguity in an unstructured work environment and enjoy working with people from different cultures and backgrounds. * You are a clear communicator with a strong team spirit, not afraid to step out of your comfort zone, and feel confident tailoring your message to your audience. * You have an analytical and critical mindset that helps inform your risk-based approach.  * You get a sense of achievement from solving operational problems and helping others. * You are operationally oriented with an eagerness to pick up and drive projects with cross-functional teams. * You are willing to travel 10% of the time throughout the year. The base compensation range for this role in San Francisco is: $90,000-$125,000. The total compensation package also includes equity (RSUs).    Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!   What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.   SAN FRANCISCO  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Our unobvious approach is a product of our diverse perspectives. This diversity, of backgrounds, cultures, and perspectives, is essential in helping us maintain our momentum. Our business challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. CDD Risk Analyst APAC Our Customer Risk Review team is looking for a hands-on analyst with experience in the payments and/or finance industry. You will be working with a wide range of teams within Adyen, including commercial, compliance, and product to ensure that our KYC (Know-Your-Customer) documents are up-to-date whilst remaining compliant. You will contribute to the practice of enhanced due diligence, anti-fraud and anti-money laundering whilst driving change and projects. The job doesn’t stop there as you will also be responsible for projects to improve operational scalability that impact our day-to-day work. Operating with a hands-on mindset, you will independently manage intricate customer due diligence cases while serving as a catalyst for efficiency. You will assist in refining our standard operating procedures, mentor colleagues, and utilize data insights to automate and enhance our daily operational workflows. What you will do * Perform periodic review of customer files in accordance with internal KYC/CDD requirements. * Monitor KYC, CDD and EDD procedures to ensure our customers’ compliance. * Collect and analyze customer information on a periodic basis whilst documenting material changes to their organizational structures, legal entity(ies) and policies. * Drive process improvements and automation on our workflow procedures. * Engage, drive and lead projects along with your colleagues on compliance, tech or commercial oriented focus areas. * Guide customers along the periodic review process, ensuring that issues and challenges are addressed efficiently. * Align with global teams to ensure consistency in requirements and customer experience. * Autonomously manage high-complexity casework while proactively updating SOPs and documentation to ensure a "First-Time-Right" quality benchmark and minimize rework. * Collaborate with seniors and cross-functional teams to identify tooling gaps, contribute data insights for automation, and support the testing of solutions that reduce manual effort without increasing risk. Who you are * Operationally oriented with an eagerness to pick up and drive projects with our cross functional teams. * Problem solver with ability to pick up things quickly. * 3-5 years’ experience in Customer Due Diligence/Enhanced Due Diligence/KYC. * Solid understanding of AML/CFT, CDD and EDD concepts. * Extensive experience in conducting CDD and EDD screening. * Project owner with an ability to prioritize tasks based on business needs. * Capable of conducting meetings, leading project discussions, delivering presentations and interacting with stakeholders of different seniority and discipline.  * You enjoy working with people from different cultures and backgrounds. * A structured thinker able to navigate ambiguity and commercial pushback, balancing regulatory rigor with operational speed to unblock merchants effectively. * A proactive partner committed to team growth, who supports the onboarding of new joiners through peer coaching and promotes best practices to ensure global consistency. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application. What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. CDD Risk Analyst, Onboarding We are looking for an CDD Risk Analyst, Onboarding to be part of our APAC CDD team to support our regional growth. You will be based in Singapore working closely with Sales, Account Management, Compliance, Risk, Regulatory and Finance.  In this role you will be responsible for reviewing potential, new and existing merchants from a risk, regulatory and compliance perspective. As a highly regulated company we need to adhere to various rules and regulations and make sure we grow our business with a healthy portfolio of merchants.  As a first line team, we balance compliance with merchant focus and operate in a time-sensitive environment. CDD/ EDD verification, AML risk knowledge, a good understanding of payments setups and a detail-oriented attitude towards producing quality reviews is what characterises the team. What you’ll do  * Conducting due diligence checks via gathering and analyzing the information on new merchant applications  * Produce risk assessments for new and existing merchants based on provided/gathered information  * Investigate and resolve blockers to merchant go live and payouts relating to CDD matters  * Provide advice and assistance to internal stakeholders on CDD matters related to new and existing merchants * Ensuring compliance with evolving CDD/EDD regulations and internal policies * Setup processes, monitor and execute checks related to merchant on-boarding * Evaluate existing procedures to refine and optimize the end to end merchant on-boarding process  Who you are  * You have 2-3 years of prior experience in a risk or compliance related domain  * You are detail-oriented and have a firm understanding of risk mitigation and Internal Controls related to CDD, EDD and AML/ CFT  * You are comfortable navigating an operational work environment involving stakeholder management and taking ownership of merchant onboarding till completion * You have a strong interest in operational processes and are a strong collaborator who is proactive, structured, and able to independently manage multiple work streams; you will also actively seek the answers of what you don’t know * You have good communication and relationship-building skills, and can work cross-functionally across operations, commercial, product and compliance teams, including across global teams * Knowledge of the Payments environment is a plus but not strictly required Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.