Customer Ops Associate

Humaans

ABOUT US Humaans is building the next generation of infrastructure for the workplace; software designed for companies that are scaling fast, operating globally, and pushing into new boundaries. What started as a system of record has evolved into a broader platform for operating people globally. With Athena, our agentic AI layer, Humaans moves beyond data management into intelligent orchestration, connecting workflows across HR, IT, Finance, and Operations so organisations can act faster and with greater confidence, redefining how work gets done. We work with ambitious teams across Europe and the US, from AI-native companies like Lovable, Poolside, Fyxer AI, and Tandem Health, to established, high-growth organisations scaling internationally and through acquisition, including Quantexa, Sellpy, Manychat, Gigs, Croud, and Threecolts. These teams don’t buy software for features,they buy leverage. The ability to run faster, cleaner, and with more control as complexity compounds. To date, we’ve raised $20m in venture funding from some of the most respected founders, operators, and funds in technology: Lachy Groom (Physical Intelligence), Stewart Butterfield (Slack), Tobias Lütke (Shopify), Dylan Field (Figma), Jeff Weiner (LinkedIn), Claire Johnson (Stripe), Oliver Jay (OpenAI), Jay Simmons (Bond) as well as Y Combinator, Moonfire, Frontline Ventures, Pathlight Ventures, and Exor. If you have massive ambition and want to work on a hard problem, with a small team that moves fast, at a moment when the category is genuinely up for grabs - this is it. THE ROLE After proving our product and operating model internationally, we're now expanding into the US from San Francisco. This role is about bringing Athena AI Agents there first. As a Founding BDR / Sales Associate, you’ll be responsible for opening doors, generating conviction, and creating high-quality opportunities for Athena in the US market. You’ll work at the sharp edge of category creation - testing messages, earning attention, and learning what resonates before the playbook exists. You’ll be expected to think, experiment, and build, not just execute sequences and work closely with AEs, founders, and marketing to shape how Athena is introduced to HR, Finance, and Transformation leaders across the US. The pipeline you create here will define what follows. WHAT YOU’LL DO * Build high-quality outbound pipeline for Athena in the US market * Research accounts deeply and design creative, thoughtful outreach strategies * Open conversations with HR, Finance, Ops, and AI / Transformation leaders * Test messaging, positioning, and ICP hypotheses through live outreach * Qualify opportunities rigorously before handing them to AEs * Partner closely with AEs and founders to refine targeting and approach * Feed real-world signal back into messaging, product, and GTM strategy THE MINDSET WE’RE LOOKING FOR * A true hunter mindset - creative, persistent, and comfortable hearing “no” * High rejection tolerance and emotional resilience * Curiosity about why things work, not just whether they do * Comfort operating in ambiguity: evolving priorities, partial context, changing messages * A bias toward action and iteration over waiting for instruction * A strong instinct for leverage HOW YOU OPERATE * You actively use AI and data as force multipliers - for research, personalisation, pattern detection, and productivity * You experiment with angles, hooks, and formats instead of relying on scripts * You’re thoughtful about quality, not just activity * You learn quickly from rejection and adjust fast * You care about creating pipeline that actually converts WHAT WE’RE LOOKING FOR * 1-4 years of experience in a BDR, SDR, or commercial role (or equivalent) * Demonstrated ability to generate outbound pipeline in B2B SaaS * Strong written and verbal communication skills * Intellectual curiosity and interest in AI, systems, and automation * Ambition - you see this as a step toward a bigger role over time * Comfort working in fast-moving, early-stage environments WHY THIS ROLE IS SPECIAL * You’re a founding US pipeline hire for Athena * You’ll influence how the product is positioned and sold from day one * You’ll work directly with AEs, founders, and product leaders * Clear path to AE or GTM closing roles as the team scales * Your work will be visible, measurable, and impactful YOU MAY NOT BE A GREAT FIT IF * You need strong brand recognition to sell. We're still establishing our US presence and need someone who thrives on evangelism. * You need a fully built playbook before you can perform. We're building the US motion and need someone who thrives without structure. * You struggle with a GMT role covering international hours. Async communication, time zone discipline, and high self-management are non-negotiables. This is an in-person role. Our team comes together in the office Monday through Thursday, while most of the team collaborates in person on Mondays, Tuesdays, and Thursdays. PACKAGE & BENEFITS Early stage startups can be messy – we know that. We're putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us. * Market-leading compensation that reflects your value * 25 days paid time off each year plus public holidays * Share Options with 5-year exercise window so you don’t feel pressure to exercise if you leave * Free Thursday lunches at HQ, quarterly team events, and company offsites. * Top tier private coverage for health, vision and dental care * A new MacBook and tools you need to do your best work * Enhanced parental leave with up to 16 weeks for primary and 4 weeks for secondary * Learning & development budget WHY JOIN HUMAANS TODAY? HR tech is having its AI moment and we’re positioned to own it. Humaans started as a next-gen HRIS taking on large incumbents in a massive market. We’ve since evolved into something even bigger: an AI platform that sits across workforce data and automates the operational layer of HR entirely; the natural progression of what we’ve been building toward. The product is highly differentiated. It’s built around a structured workforce data model that makes AI reliable in an HR context, something no one else has gotten right. Customers notice the difference immediately. We’re backed by Y Combinator, Lachy Groom, Moonfire, Frontline Ventures, and operators who’ve built some of the most consequential software companies of the last decade: the founders of Slack, Figma, and Shopify, and Asana’s former CRO and Head of OpenAI International. We’re a small team with an unapologetically high bar. It shows up in the product, in how we communicate, and in the standards we hold each other to. OUR COMMITMENT TO DIVERSITY At Humaans we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. PRIVACY NOTICE We care about your privacy. When you apply for a role at Humaans, we’ll collect and process your personal data as part of our recruitment process. This includes things like your CV, contact details, and any other information you choose to share. We may also contact you about future opportunities. You can ask us to delete your data at any time. For more details, see our Privacy Policy.

WorkWhile

ABOUT WORKWHILE WorkWhile is the AI-native labor platform modernizing the frontline economy. Our digital marketplace connects vetted, reliable hourly workers with on-demand shifts across major verticals like logistics, light industrial, warehousing, hospitality, and retail. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services. We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work. THE ROLE As the Head of GTM Strategy & Operations, you will be the strategic engine powering our multi-segment Go-To-Market (GTM) machine. You will transition our scaling revenue operations from manual processes into a highly automated, cohesive revenue operating system that fuels predictable, data-driven company growth. KEY RESPONSIBILITIES * GTM Motion Enablement & Evolution: Drive strategy for projects such as capturing intent signals, outbound sequence best practices, deal conversion levers, pricing strategy and deal desk. * Revenue Operating System: Own and manage the end-to-end GTM cadence, including weekly forecasting models, monthly business reviews, and quarterly business reviews (QBRs). Deliver a single, methodology-backed forecast for leadership and investors. * Systems & Technology: End-to-end ownership of our GTM tech stack (Salesforce, Nooks, Gong, HighTouch, and Clay). Automate core pipeline architectures, dashboard reporting, and data pipelines to maintain pristine data hygiene. * AI Integration: Embed advanced AI tools into top-of-funnel and lifecycle motions, enabling automated account scoring, base enrichment, and intent signaling so outreach and routing are completely optimized. * Cross-Functional Collaboration and Project Management: Steer projects with internal partners such as Marketplace Operations, Finance, Product and Customer Success to represent GTM’s priorities and needs. * Planning & Performance: Redesign, model, and deploy fair, motivational commission structures tied to company objectives. Partner with Finance and pod leads on territory mapping, quota assignments, and capacity modeling. * Team Leadership: Build the S&O team roadmap. Manage, coach, and expand a high-performing RevOps team from the ground up, serving as the critical connective tissue across GTM, Marketing, Finance, and Product. ABOUT YOU * 8+ years of experience in Business Operations with GTM experience, including Revenue Operations, Sales Operations, and GTM Strategy, with at least 3 years directly leading high-performance teams. * Proven leadership track record at a hyper-growth marketplace, SaaS, or workforce platform navigating the trajectory from $20M to $100M+ in revenue. * Advanced proficiency in Salesforce administration, data modeling, SQL, and business analytics dashboards (e.g., Metabase). * AI-native posture with direct experience utilizing predictive modeling or prompt-engineered tools (Claude, Clay, etc.) to streamline operational inefficiencies. * Collaborative, high-velocity, low-ego leadership style with excellent executive presence and written communication skills. * SQL and business analytics skills are non-negotiable. Benefits & Perks * Competitive base salary and bonus * Equity * Hybrid work culture with office hubs in SF, NY, Seattle & Toronto * In-person company offsites * Medical, dental, & vision coverage * Flexible time off * 401(k) with employer match * WFH stipend to support your home office needs WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat! WorkWhile is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.

Plain

I'm Phil, Head of Sales at Plain, and the hiring manager for this role. Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. Some of the world's most forward-thinking companies, like Cursor, Ashby, and Sanity, trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI. We're a small team with offices in SF and London. This role is hybrid with 3 days a week in our SF office. WHY THIS ROLE IS SPECIAL You’ll be one of the first AEs on the ground in SF. You’ll have a front-row seat in shaping both our revenue engine and our product roadmap, while building deep relationships with some of the most exciting tech companies out there. WHAT YOU'LL DO * Own inbound leads, generate pipeline, and close deals. You’ll own the deals from end-to-end, including understanding customer pain points, helping them evaluate Plain, and negotiating final price and contract terms. * Work in collaboration with Demand Gen - they are building the pipeline, we want you to close it. * Continuously iterate sales fundamentals like ICP, pricing, segmentation, how we track deals, conversion ratios and how we build our TOFU/MOFU. * Bring the voice of the customer into product decisions; be a trusted partner to product and engineering. * You'll help onboard customers with expansion potential alongside our Ops team, who will be your partner on the post-sale side. * You will be joining our Velocity segment which sells to companies that are from 5-249 employees. THIS IS A GREAT FIT IF YOU… * Have sold complex, integration-heavy B2B SaaS to SMB. Bonus: the more technical the better. * Been part of an early GTM team (Series A to Series B) and know what “building from scratch” looks like. * Love the craft of sales - running crisp discovery, delivering the best product demos, and negotiating with confidence. * Are detail-oriented and thrive in a fast-moving environment where no two deals look exactly the same. * Care as much about shaping product as you do about hitting quota. * Want to be in office, and being in-market in San Francisco, meeting customers and learning from peers. THIS WON'T BE THE RIGHT ROLE IF YOU… * Are uncomfortable with ambiguity. We have some really exciting traction but are still at an early stage and are constantly learning and trying new things as our company grows. * Are looking for a Head of Sales role. There is a ton of growth opportunity in a role like this, but right now we need someone who is excited by closing individual deals and helping us to keep up with our growing pipeline. * Want to work within a larger sales team where there’s layers of SDRs and SEs supporting you. You’ll be hands-on across the full cycle. * Don’t enjoy working with product or engineering. Our sales process is very product-driven from start to finish. * Expect all the perks of a big company. We’re a Series A stage startup and are competitive in what we offer at our stage, but it’s a different role and opportunity than working at an established tech company.