Director, Business Operations

Newrelic

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! We are looking for an exceptional leader to head our combined GTM Planning, Process, and Engineering disciplines. This is a senior, high-leverage role on the Revenue Operations team, with a broad scope that spans GTM architecture, territory and capacity planning, pipeline modeling, incentive compensation, and the technical systems and automation that bring these strategies to life. You will partner closely with executive leadership, serving as the connective tissue between Marketing, Sales, Customer Adoption, Partners, and Finance. In this role, you act as both the architect of our commercial strategy and the engineer of our revenue automation. You will ensure our go-to-market behavior is perfectly aligned with strategic objectives while maximizing sales velocity through a scalable, automated, and intelligent technology ecosystem. WHAT YOU’LL BE DOING GTM Architecture & Planning * Own the GTM Architecture: Define markets, segments, roles, coverage models, and the underlying planning logic that turns business strategy into a deployable revenue system. * Lead Annual Planning End-to-End: Drive capacity modeling, territory design, quota allocation, and the headcount and expense plans that fund the organization. * Incentive & Quota Design: Act as the GTM thought leader on compensation. Design and implement all GTM comp plans to drive desired behaviors, and manage the end-to-end quota methodology to ensure equitable targets. GTM Engineering & Systems * Tech Stack Strategy & Architecture: Own the roadmap and design for our GTM systems (e.g., Salesforce, CPQ, Anaplan, Xactly). Conduct field discovery to identify high-impact workflow opportunities and ensure technology follows our "Signal Strategy." * Revenue Automation & Process Replacement: Lead complex projects to systematically eliminate manual "CRM debt." Build behavior-based trigger architectures and automated data enrichment so reps spend more time selling and less time doing administrative work. * Multi-Channel Integration & Data Governance: Orchestrate the flow of data across the GTM stack, managing multi-channel signal ingestion and ensuring system reliability. Act as the primary liaison to Data and BI teams to ensure a seamless, high-quality Single Source of Truth. Operating Cadence & Governance * Support the Operating Cadence: Partner with Ops leadership on forecast roll-ups, pipeline reviews, and QBR/MBR support, providing the systems rigor that drives decisions in those forums. * Financial Controllership: Partner tightly with FP&A on headcount and expense management, compensation modeling, forecast accuracy, and variance analysis. * Build Measurement Frameworks: Create the experimentation frameworks that turn GTM system outputs into the next version of the system, identifying what is working, what isn't, and what must change. * Team Leadership: Hire, mentor, and develop a cross-functional team of planning analysts, system engineers, and compensation experts. Design the infrastructure that enables a lean team to deliver compounding leverage as the organization scales. WHAT YOU BRING ALONG * Experience: 10+ years in revenue operations, sales strategy, GTM finance, or system engineering, with at least five years of experience leading cross-functional teams. * Owner-Operator Mindset: You treat the GTM function as a system you own end-to-end: you build it, run it, fix it when it breaks, and measure it by outcomes, not just activity. * Strategic Challenger: You are a credible partner to executive and Ops leadership. You bring data, a distinct point of view, and the willingness to disagree well. You earn trust by being right, and you advocate for the field when the business case is sound. * Planning Mastery: Deep fluency with the planning toolkit, including capacity models, territory design, quota allocation, comp modeling, and forecasting methodologies in a B2B SaaS or consumption-based environment. * Technical & Architecture Expertise: Deep expertise in designing and integrating complex GTM tech stacks, with advanced proficiency in Salesforce, CPQ, and automation platforms. You possess a "product management" mindset for process optimization. * Full-Funnel Perspective: Experience working across the entire customer lifecycle, including marketing operations, pre-sales, and post-sale/customer success motions. * Communication & Collaboration: Excellent written and verbal communication skills with a proven track record of presenting to executives and translating between technical logic, financial modeling, and sales strategy. * Education: Bachelor's degree in a quantitative field; MBA or equivalent post-graduate education is preferred. Please note that visa sponsorship is not available for this position. #LI-KM #LI-Hybrid The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees. Estimated Base Pay Range $180,000—$225,000 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.  If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.  Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Figma

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma's IT organization is the backbone that keeps our global workforce connected, productive, and secure. As we scale, we're looking for a Director of IT to lead and grow three critical functions: IT Operations, IT Engineering, and AI Enablement. This leader will be responsible for ensuring that our infrastructure and internal tooling can scale with Figma's growth, while also helping shape how AI technologies are adopted across the company.  The team strives to enable our fellow figmates to do their best work by giving them super powers through exceptional technology experiences, and this role will be at the center of that mission. You'll have a direct seat at the table with senior leadership across Security, People, Finance, Legal, Workplace, and Product to build systems and experiences that empower every Figma employee. This role sits at an exciting intersection with equal parts technical depth, organizational leadership, and forward-looking strategy. You'll own a critical function, drive measurable impact across the entire company, and have the executive visibility to match You'll inherit a strong foundation and have the mandate to take it to the next level, but what makes this role at this time especially exciting is AI. The way IT operates is being fundamentally reimagined, and Figma is leaning in. This role isn't just about keeping the lights on,  it's about defining what AI-enabled IT looks like at a design-forward, fast-moving company. You'll have the mandate and the runway to set the strategy, build the playbook, and lead Figma into a new era of intelligent operations. If you've been waiting for the right stage to do the most consequential work of your career, this is it! This is a full time role that can be held from one of our US hubs or remotely in the United States. WHAT YOU’LL DO AT FIGMA: * Lead, grow, and develop a high-performing team of 20+ across IT Operations, IT Engineering, and AI strategy, including managers and senior ICs across each function * Own the strategy and execution of Figma's internal IT infrastructure, ensuring reliability, scalability, and security across our global workforce and office environments * Partner with Figma's AI team to define and guide an internal AI enablement strategy, finding opportunities to embed AI-powered tools and workflows across IT and the broader business * Establish and track KPIs across IT disciplines, using data to drive continuous improvement in system uptime, ticket resolution, employee satisfaction, and infrastructure performance * Own IT vendor relationships, participate in contract negotiations and budget planning, ensuring the company has the right tools to meet current needs and future growth * Collaborate cross-functionally with Security, Legal, People, and Finance to ensure IT systems meet compliance, privacy, and regulatory requirements * Serve as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large-scale IT initiatives WE'D LOVE TO HEAR FROM YOU IF YOU HAVE: * 10+ years of experience in IT, with at least 4–5 years in a senior leadership role running multiple teams or functions * Consistent track record of scaling IT Operations and IT Engineering organizations in a fast-growing technology company * Deep technical knowledge of enterprise infrastructure, SaaS tooling, endpoint management, and IT service management (ITSM) frameworks * Experience partnering on or directly leading AI or automation initiatives within an IT or enterprise technology context WHILE NOT REQUIRED, IT’S AN ADDED PLUS IF YOU ALSO HAVE: * Experience at a product-led, design, or SaaS company with a distributed or hybrid-first workforce * Experience in IT security or compliance domains such as SOC 2, ISO 27001, or FedRAMP,  and comfort partnering with Security teams on audits and controls * Experience leading large scale change management initiatives, such as system migrations, tooling consolidations, or workforce transitions at scale At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.     Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.  Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future. Annual Base Salary Range: $258,000—$348,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  * Holding interviews in an accessible location * Enabling closed captioning on video conferencing * Ensuring all written communication be compatible with screen readers * Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Taskrabbit

ABOUT TASKRABBIT: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! This is a hybrid role that will sit out of our San Francisco office. Hybrid in-office Tuesdays and Wednesdays of each week.  ABOUT THE ROLE We are looking for a hands-on builder to lead our ‘AI for Work’ efforts. This role is focused exclusively on internal operations — there is no external product work. Reporting to the Director of AI Strategy and Enablement, you will embed directly within our business functions, map and reimagine how work gets done, and build the AI agents, automations, and internal tools that make our teams dramatically more efficient. You will execute without a dedicated engineering partner. The right candidate has shipped Claude-powered workflows, agents, and automations in a professional context and can do it again here — independently, scrappily, and fast. Beyond building, you will help each function develop the capability to identify and build their own AI solutions over time. WHAT YOU WILL DO * Discover & diagnose: Embed with business teams across functions to map end-to-end workflows, surface high-impact automation opportunities, and redesign work from first principles — not just automate existing steps. * Build: Independently design, build, and deploy Claude-powered agents, automations, and internal tools that eliminate repetitive work and improve output quality and consistency. * Measure: Establish baselines before every intervention; define and track the right business metrics for each function (e.g. time saved, error rate) to validate real impact, not just adoption * Enable: Train and enable non-technical teams to identify, scope, and eventually build their own automations — building durable capability within functions, not dependency on this role. * Influence: Serve as a trusted translator between business problems and technical solutions; partner with senior leaders to align automation priorities with company OKRs and drive change with skeptical or resistant stakeholders. * Scale: Build reusable patterns and playbooks so successful automations in one function can be adapted and scaled across the organization. SKILLS REQUIRED * Experience: 2+ years of hands-on experience building AI agents, automations, and internal workflows professionally — including direct, independent work with Claude (Claude Code, Claude API, Claude Skills, or agentic frameworks built on Claude).  * Industry: Marketplace or Gig economy company (e.g. Airbnb, Lyft, Doordash) or high-growth startup strongly preferred. * Business partnership: Proven ability to embed with non-technical business teams, run structured discovery, and translate workflows into automation opportunities — including the judgment to know when AI is not the right answer! * Enablement: Track record of building AI capability in others, not just building for them. * Stakeholder influence: Track record of moving skeptical or resistant stakeholders from hesitation to adoption; strong communicator who can present clearly to senior leaders and frontline teams alike. * Impact measurement: Data-driven approach to measuring impact – comfortable defining baselines and metrics from scratch for a given workflow, and quantifying results in business terms.  * Technical depth:  Builder-level fluency with LLMs and agentic frameworks, demonstrated through production work — not chat-only prototyping. Should surface sound technical judgment unprompted: model selection, caching strategy, human-in-the-loop design, and awareness of reliability issues. Ability to forecast costs and manage token costs. * Builder mindset: Scrappy, self-directed execution style. Comfortable operating without dedicated engineering support in a fast-paced, resource-constrained environment. COMPENSATION & BENEFITS:  At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is $175,000 - $225,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level. YOU’LL LOVE WORKING HERE BECAUSE: * Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection. * The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with! * The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average. * The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.  TASKRABBIT’S COMMITMENT TO DIVERSITY AND INCLUSION: An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time. Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.  Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.