Integrations Program Manager

Airtable

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Work isn't being replaced. It's being redesigned. Airtable is built for that moment: the same platform humans run their most critical workflows on is where agents now operate alongside them. Professional Services is where that redesign happens.   The Delivery Consultant turns a solution vision into systems that achieve outcomes. You build the systems: interfaces, automations, data models, integrations, and you run the customer sessions that close the gap between how the work was designed and how it actually gets done. The two are inseparable: what you learn in the room changes what you build, and what you build is how you earn the room's trust. You work directly with the operators and builders whose jobs are changing. Your judgment about when to evolve the design and when to hold the vision is what determines whether a system achieves what it was designed to do. Getting there requires more than technical skill. You help customers see past what's familiar to what will actually work, present trade-offs with enough clarity and conviction that they can make real decisions, and keep them focused on what matters when everything around them is in motion. Depending on the engagement, you may contribute to solution design, own delivery coordination, or build within a larger team. WHAT YOU'LL DO * Run recurring customer sessions with the operators and builders who will live in the system, surfacing the ground-level realities that change what gets built and how. * Build the interfaces, field agents, automations, data models, and integrations that translate a solution vision into working systems. * Make the calls that close the gap between designed and real: when user feedback signals a design issue, bring the solution, not just the flag. * Build efficiently with AI and reinvest the saved time in customer engagement; customer-facing time is actively measured and valued on this team. * QA your own work against how users will actually behave, not just whether automations fire correctly. * Create reusable build patterns that extend impact beyond individual engagements. * Achieve full Airtable platform proficiency within 90 days; advanced work across interfaces, automations, data modeling, and integrations is the baseline expectation. WHO YOU ARE * AI is embedded in how you build, not something you reach for on select tasks. You use it across every phase of delivery: designing, building, testing, documenting. You can name exactly which tasks you've offloaded to AI, how much time it frees, and where your judgment is what AI can't replace. * 3–5 years in a client-facing delivery or implementation role, with direct accountability for whether systems work in practice, not just whether they shipped. * Hands-on technical depth: you have built complex systems with forms, automations, integrations, and data models, and you understand the tradeoffs at each layer. * You communicate across the room, equally fluent with C-level sponsors, technical stakeholders, and the business SMEs whose daily work is changing. You know what each audience needs to hear and how to earn their trust. * You read the question behind the question. Customer requests often reflect what's comfortable, not what's needed. You surface the real constraint, present trade-offs persuasively, and are direct enough to redirect a customer toward what will work when they're defaulting to what they know. * You can read whether "this won't work" is a design problem or a change management problem, and you handle both. * You hold yourself to outcomes, not delivery. * You have mastered a complex platform quickly before and can do it again within 90 days. * Proven ability to work collaboratively with Product, Engineering, and Sales to drive outcomes and ensure cross-functional alignment. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.  VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is: $170,000—$221,500 USD For all other work locations (including remote), the on-target earnings range for this role is: $153,000—$199,800 USD Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here. For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.

Asana

The AI Prompt & Workflow Designer is the strategic architect and hands-on lead responsible for the design, construction, optimization, and maintenance of Asana’s Support & Services AI workflows, chatbots, and internal copilots. Reporting to the Operations Manager - Tools & Automation, this senior individual contributor role acts as the definitive bridge between business stakeholders, Support & Services leadership, and our enterprise technology stack. You will own the technical architecture of our AI service delivery, translating complex business requirements from Subject Matter Experts (SMEs) and functional owners into scalable, automated workflows using low-code/no-code tools. Your core mission is to design the systems that unlock Services & Support team productivity, build seamless internal copilot experiences, and drive world-class self-service outcomes for our global customers. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you'll achieve * Partner directly with Services & Support leadership, functional owners, and technical SMEs to capture ambiguous business requirements and architect them into highly effective, structured AI workflow blueprints * Lead the hands-on creation, configuration, and long-term maintenance of external-facing customer chatbots and internal AI copilots designed to assist employees in real-time * Define, test, and continually refine conversation design paths, complex prompt structures, and conditional routing logic to eliminate system hallucinations and maximize resolution accuracy * Partner closely with Customer Experience SMEs, Enterprise Technology, Product, and Engineering teams to stitch AI workflows and agent capabilities seamlessly into our core tech stack (e.g., Asana, Fin.ai, Salesforce, internal and external knowledge bases, and internal databases) * Continuously optimize customer-facing AI chat and search interfaces to drive measurable self-service resolution and deflection metrics without sacrificing customer satisfaction. * Build, test, and iterate on internal AI workflows that summarize cases, surfacing automated knowledge suggestions, and reducing manual post-case administrative work. * Performance Optimization: Autonomously monitor and analyze chatbot performance data, conversation logs, and workflow drop-off points to identify and execute immediate optimization strategies. * Technical Documentation: Own and maintain the master technical blueprints, workflow logic maps, and prompt libraries for all active AI integrations, ensuring clarity for both technical and non-technical audiences. * Vendor & Feature Evaluation: Proactively evaluate emerging AI technologies, LLM features, and vendor capabilities that can be integrated into the support tooling ecosystem to reduce manual effort. About you * Demonstrat es curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making * 6+ years of experience in Support Operations, Business Systems, or a technical CX role within a high-growth B2B SaaS environment, with a proven track record of designing and building complex AI workflows, chatbots, or automated logic systems. It’s a plus if you have experience with SFDC, Fin, and Asana. * Advanced hands-on familiarity with conversational AI platforms, LLM prompt engineering, and low-code/no-code automation tools. Deep experience integrating these tools into enterprise ticketing platforms (ideally Service Cloud and Salesforce ecosystems) is highly preferred. * Exceptional cross-functional communicator and collaborator able to influence and align with Support, Product, Engineering, and vendor teams at all levels. You excel at taking abstract operational goals and turning them into precise technical logic. * Operationally-minded with a bias for simplification, usability, and automation. You possess a deep understanding of customer journey mapping, logic branching, and conditional routing. * Strong ability to assess tool usage, analyze workflow bottlenecks, and ensure all AI systems enable meaningful data reporting to back up optimization choices. * Curious, proactive, and autonomous. You hold yourself accountable for outcomes, frame and confront complex workflow issues, and bring data-backed recommendations for resolution to leadership. * Skilled at documenting complex systems clearly and helping train or enable support delivery teams on new AI workflows and copilot tools. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.   What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $128,000 - $145,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: * Mental health, wellness & fitness benefits * Career coaching & support * Inclusive family building benefits * Long-term savings or retirement plans * In-office culinary options to cater to your dietary preferences    These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Contentful

ABOUT THE OPPORTUNITY The Customer Insights & Adoption (CIA) team is hiring a Senior Product Architect, Internal Tools (f/m/d) to design and build internal products that help Contentful teams work smarter. This role serves internal product development, turning ambiguous workflow problems into useful systems that improve how Customer Experience, Sales, and Partner-facing teams operate every day. This is a hands-on role with approximately 60% implementation and 40% architecture and planning. You will actively contribute production code while owning technical design and direction for a focused set of internal tools that support pipeline, retention, and customer experience outcomes. You’ll prototype, iterate, and operationalize internal systems that are lightweight where they should be, durable where they need to be, and designed for clear long-term ownership. If you are excited by the idea of shipping high-leverage internal tools, bringing order to messy workflows, and translating promising prototypes into systems people actually rely on, this role offers the chance to have visible impact across the business. WHY THIS ROLE MATTERS CIA’s internal tools work is part of how we turn customer, field, and partner insights into operational advantage. The right tools help our teams move faster, reduce manual work, improve data quality, and create a more consistent way of supporting customers and partners. This role exists to make those improvements real — not as one-off experiments, but as well-scoped internal products and patterns that deliver demonstrable value for our internal teams. * Join a high-impact team building internal products that improve customer experience, strengthen field effectiveness, and help Contentful scale more effectively * Shape how CIA approaches internal product development, R&D, and technical architecture — with meaningful room to influence both the systems we build and the way we build them * Work on a wide range of interesting problems, from internal apps and integrations to structured data workflows, experimentation, and AI-assisted tooling * Partner with deeply cross-functional stakeholders across CX, Sales, Partnerships, Product, IT, and Platform teams, with visible impact on how Contentful operates internally WHAT TO EXPECT?  This is a hands-on role with approximately 60% implementation and 40% architecture and planning * Own and evolve a focused set of internal tools, utilities, and integrations that support the Customer Experience organization (CSMs, Support, Professional Services, Learning Services) and cross-functional internal users such as Sales, Partnerships, and Pricing & Packaging * Lead R&D and rapid prototyping efforts to identify high-leverage solutions, then determine which ideas should remain lightweight, which should be operationalized, and which should be designed for clean handoff to other teams * Build production-quality front-end and back-end code, including API design, data flows, resilience, observability, and robust internal user experiences that align with our design system and engineering standards * Apply component-based and front-end best practices to ensure internal tools are consistent, scalable, and maintainable * Leverage Contentful and other internal platforms where appropriate to create reusable patterns and scalable internal solutions rather than reinventing common capabilities from scratch * Explore and implement web crawler and scraper approaches, structured extraction workflows, and other internal data-ingestion patterns * Explore and implement AI-assisted workflows where relevant to improve internal tools, accelerate development, and support pragmatic experimentation without compromising quality or maintainability * Collaborate with IT, InfoSec, Platform, Legal, and Privacy partners on responsible data handling, hosting, identity, compliance, and operational readiness * Define success metrics, instrument telemetry, report impact, and document architecture & playbooks so that stakeholders understand where they unlock value for Sales, CSMs, Professional Services, and adjacent teams, and how other teams can support or extend the systems over time WHAT SUCCESS LOOKS LIKE * Customer Experience, Sales, and partner-facing internal teams rely on a focused set of internal tools that are easy to use, well adopted, and meaningfully improve how work gets done across the business * Internal tools built by this role are consistent, scalable, and reliable, reflecting strong front-end patterns, sound API and data-flow design, and user experiences that align with Contentful’s design system and internal platform standards * Stakeholders have clear visibility into the impact of CIA-built systems through trusted success metrics such as adoption, time saved, data quality, and reliability, and use those signals to prioritize future investments * Cross-functional partners experience CIA as a pragmatic, high-leverage internal product and architecture function that can take ambiguous problems, define the right solution, and deliver useful systems that support pipeline, retention, and customer experience outcomes * Reusable patterns, technical documentation, and operating playbooks make it easier for adjacent teams to build on this work, support it over time, and extend internal tooling without accumulating unnecessary complexity or one-off solutions WHAT YOU NEED TO BE SUCCESSFUL * Demonstrated ability to balance system design with hands-on implementation, including recent experience contributing to production codebases * 7–10 years building and operating production web applications * Hands-on expertise with modern TypeScript, React and Next.js (or equivalent), state management, testing, performance, and accessibility best practices * Back-end experience with Node.js and TypeScript, API design, eventing or queues, and serverless or containerized services, along with sound observability practices across logs, metrics, and traces * Experience with Contentful or similar API-first CMS and composable content platforms * Ability to translate ambiguous requirements into clear technical designs and scalable implementations, engineered for maintainability and ownership transfer * Experience designing web application architectures, data flows, and integration points across multiple systems, with judgment about when to build a full product, when to automate, and when to keep a solution intentionally small * Experience establishing lightweight engineering practices for a small team, including clear documentation, code review norms, testing approaches, release discipline, and operational readiness * Mentorship and technical leadership that raises the bar on code quality, design rigor, and documentation while helping peers make better architectural decisions * Clear written and verbal communication with technical and non-technical stakeholders, along with a bias for action and evidence-based decision making NICE TO HAVE * Practical experience with AI and LLM-based workflows, particularly spec-based development, evaluation, and test or guardrail processes * Experience working with component-based front-end architectures and design systems, including design tokens, component libraries, CSS architecture, accessibility, and Figma design and development experience * Familiarity with web crawling and scraping approaches, including structured content extraction, normalization, and change detection * Experience building internal tools, dashboards, or workflow systems for customer-facing, revenue, or operations teams WHAT’S IN IT FOR YOU? * Join an ambitious tech company reshaping the way people build digital experiences * Full-time employees receive equity awards for the opportunity to share in the success of our company * Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.  * Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days * Company paid parental leave to care for and focus on your growing family  * Use your personal annual education budget to improve your skills and grow in your career * Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties  * An annual wellbeing stipend to care for your physical, financial, or emotional health * A monthly communication stipend and phone hardware upgrade reimbursement. * New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. This role will need to be conducted in a state in which we are currently registered to do business. California Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g., JD/technology), for example. This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans. Pay Range: $185,000—$251,000 USD WHO ARE WE? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. EVERYONE IS WELCOME HERE! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.