Manager, Account Management

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the Adyen Account Management team At Adyen, the Account Management team is critical to the growth and success of our business,  as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.  We are looking for a proactive and adaptable Senior Account Manager to join our team in San Francisco. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.  Senior Enterprise Account Manager As a Senior Enterprise Account Manager at Adyen, you will manage our largest enterprise merchants by building strong relationships with key contacts. You are a born networker who thrives in a fast-paced, diverse and entrepreneurial environment. You'll be managing relationships with international contacts across multiple industries and channels. You will understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow. Power the growth of your merchants in multiple channels, through proactive advisory in Adyen’s products and services as well as the international payments landscape. Sounds exciting? Keep reading! What You’ll Do: * Relationship management: Build deep trusting relationships with decision makers and executives on our most strategic accounts. Establish a global network within Adyen and work collaboratively across cultures and time zones * Commercial acumen: Drive commercial negotiations with customers to win new business and close complex deals, while meeting strategic and financial targets for assigned accounts * Strategic consultation: Act as the human dimension of Adyen’s product by delivering payments expertise and guidance to customers. Use data to tell compelling stories and position yourself as a trusted partner and informed advisor * Leadership: Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship * Project management: Be proactive and prioritize across multiple projects and teams to ensure thorough execution on cross-regional projects involving internal and external stakeholders * Feedback: Advocate and champion for your customers internally and serve as a feedback loop to influence Adyen’s product roadmap Who You Are:  * Enjoy engaging others, working collaboratively, and developing strong working relationships at all levels of management * Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions * Highly skilled in leveraging your business acumen and analytical abilities to align strategic goals and help customers reach them * Proficient synthesizing complex data sets and leading with a consultative approach * Proactive and skilled at managing multiple cross-functional projects, while motivating and collaborating with others to achieve results Additional Requirements: * You have a minimum of 10 years of experience in a client-facing, commercial role—such as account management, consulting, or working in the payments industry from a merchant perspective—with a strong background in complex enterprise software, technical infrastructure, or financial services * You have full professional written and verbal proficiency in English * Some domestic and international travel required Annual OTE ranges from $215,000 to $290,000, inclusive of base salary and commercial bonus. This role has an additional equity component. This range is based on the candidate's experience, qualifications, and geographic location; to learn more about our compensation philosophy, please click here. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. SAN FRANCISCO  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the Adyen Account Management team At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.  We are looking for a proactive and adaptable Enterprise Account Manager to join our team in San Francisco. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.  Enterprise Account Manager As an Enterprise Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Enterprise Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products. Self-motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role. Sounds exciting? Keep reading! What You’ll Do: * Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones * Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts * Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories  * Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts * Feedback: Be the voice and champion for your customer internally and serve as a feedback loop Who You Are:  * Enjoy engaging others and developing strong working relationships at all levels of management * Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions * Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals * Comfortable synthesizing complex data sets and using data to tell a story  * Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results Additional Requirements: * You have 5+ years of experience in a client-facing, commercial role—such as account management, consulting, or working in the payments industry from a merchant perspective—with a strong background in complex enterprise software, technical infrastructure, or financial services. * This role is based out of our San Francisco office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.  * You have full professional written and verbal proficiency in English language(s) (other languages are a plus)  * Some domestic and international travel required Annual OTE ranges from $150,000 to $235,000, inclusive of base salary and commercial bonus. This role has an additional equity component. This range is based on the candidate's experience, qualifications, and geographic location; to learn more about our compensation philosophy, please click here. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. SAN FRANCISCO  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We’re looking for an experienced and motivated leader to join our London office as the Manager Enterprise Account Management UK. The UK is a cornerstone market for Adyen, home to some of the world’s most sophisticated Enterprise Merchants. In this newly created role, you will sit directly between our Team Leads and the Head of Account Management, serving as a critical leader responsible for driving the execution, operational health, and strategic direction of our dedicated Enterprise Account Management sub-teams. As a second-level manager, you will oversee a team of Team Leads (and, where applicable, Senior Account Managers). You thrive on translating high-level market visions into concrete, actionable milestones, driving mid-term portfolio growth, and coaching people managers into true organizational leaders. Your mission is to ensure our enterprise merchants—from global retail giants to digital disruptors—receive localized, vertical-specific expertise to unlock their full potential on Adyen’s platform. WHAT YOU'LL DO * Deliver Commercial Goals: Deliver 12–18 month commercial targets and growth for the Enterprise portfolio. Establish goals and accurate forecasting, identifying UK best practices to scale across EMEA. * Scale Leaders: Upskill Team Leads and Senior DAMs into strategic people leaders. Provide specialized vertical advice on complex merchant strategies and manage the sub-team's span of control to maintain efficiency. * Relationship Excellence: Build trust with high-value enterprise contacts and act as the escalation point before the Head of AM. Mentor teams to uncover commercial opportunities and guide high-stakes renegotiations. * Optimize Performance: Lead initiatives to streamline workflows and drive "Account Management at scale". Prioritize initiatives to protect bandwidth and build a cohesive view of segment health. * Embody Adyen Formula: Exemplify and coach teams on the Adyen Formula Leadership Expectations. Act as a culture carrier to foster cross-functional collaboration with Sales, Product, Tech, and Marketing. WHO YOU ARE * A Leader of Leaders: Proven experience acting as a second-level manager, with a passion for guiding, mentoring, and upskilling people managers into high-performing commercial leaders. * A Dedicated Enterprise Expert: Deep, specialized payments industry knowledge with a clear understanding of the specific operational challenges, technical frameworks, and nuances that impact large Enterprise merchants. * Commercially Sharp & Analytical: Possess a pristine track record of defining mid-term pipeline goals, managing high-stakes client negotiations, and connecting complex commercial data points into a single cohesive strategy. * An Astute Decision Maker: Display exceptional situational judgment, with the ability to comfortably navigate difficult internal trade-offs, confidently communicate vertical decisions, and make the correct mid-term operational calls for portfolio health. * A Cross-Functional Advocate: A strong internal communicator who can navigate complex environments both internally and externally, remove regional roadblocks using past experience, and advocate fiercely for the vertical team structure. REQUIRED QUALIFICATIONS * 7–10+ years of experience in senior commercial roles within Account Management, Customer Success, or Business Development, including a strong track record of managing people managers or multi-level teams. * Deep operational experience within the UK enterprise, retail, or digital disruptor space; a strong understanding of omnichannel and complex merchant infrastructures. * Proven experience within the Fintech or Enterprise Payments industry is highly preferred to support the technical maturity of the UK portfolio. * Strategic Mindset with a Global Perspective: Proven ability to move beyond tactical execution to mid-term partnership scaling, working on strategic projects at a regional vertical level while maintaining a global perspective to scale local operational successes. * Full professional proficiency in English.   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.