Staff Product Experience Designer - Customer Interfaces

Coinbase

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. You'll join the Customer Experience and Engagement product team as its founding design hire, owning end-to-end design across Coinbase's AI-first customer support platform. The team builds the Help Center, Chatbot, Voicebot, and the premium Concierge support experience embedded inside the Coinbase app, with a mission to automate 90%+ of customer interactions by EOY 2026 while delivering the highest-quality support experience in fintech. You'll define the design vision across this full product surface and shape how millions of customers get help, driving measurable impact on automation quality, customer satisfaction, and Concierge revenue.     What you’ll do:  * Own end-to-end design vision and execution across the full CX product surface, spanning Help Center, Chatbot, Voicebot, and the in-app Concierge support experience. * Drive MVP and future-state concepts across the AI-powered support ecosystem, including self-service flows, conversational interactions, escalation paths, and proactive outreach surfaces. * Lead design for Concierge, Coinbase's premium support product, translating a $50M+ revenue goal into a high-touch, differentiated in-app experience. * Partner with Product, Engineering, and CX Operations to ground design decisions in real support data, automation performance metrics, and customer satisfaction signals. * Shape a reusable design system pattern library for AI-powered support, collaborating with the Coinbase Design System team to ensure consistency across Help Center, Chatbot, and Voicebot. * Build direct relationships with customers and support agents to generate insights that influence how Coinbase delivers world-class support at scale. Required skills & experience: * 7+ years of Product Design experience with meaningful work on support, service, conversational UI, or AI-powered interfaces. * Track record of shipping end-to-end product design across both customer-facing and operator-facing (agent/internal tooling) surfaces within cross-functional teams. * Demonstrated ability to work autonomously across a complex, multi-surface product ecosystem, from early concept through production launch. * Mastery of visual design, interaction design, and conversation flow design, with fluency in Figma and modern prototyping tools. * Strong cross-functional communication and stakeholder management across engineering, product, operations, and executive audiences. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Position ID:  P77404 #LI-Remote Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $207,485—$244,100 USD * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Overview  At Okta, we're building a world where anyone can safely use any technology, and we're specifically focused on protecting the future of work. We bring simple and secure access to people and organizations everywhere, promising to not only protect the identities of our customers' workforce and users but to ask, “what more can we make possible?” As a Staff Product Designer for Okta, you’ll work with a globally distributed design team to apply your craft and expertise on a range of products and services. Our culture provides the opportunity to explore the technologies we’re researching and investing in. Some of your work will be functional, practical user experience design, where you will help our design team drive cohesive user experience across Okta’s portfolio of products. Other work will be speculative, generative explorations that you carry out in collaboration and partnership across the organization to flesh out, frame, and help prioritize solutions in an ever-evolving and complex, often ambiguous, problem space.   The Finer Print  You will lead user experience strategy and execution for our Okta Research & Development (ORD) business unit. Specifically, ORD will solve every identity use case at work – for all types of people (employees, business partners, contractors, frontline workers), for all types of resources (SaaS, servers, privileged resources, machines, etc.), for the largest and most secure businesses in the world. As a designer, your focus will be on helping us build a secure, trusted, and unified platform with deep integrations.   In this role, you have the opportunity to: * Lead a holistic, human-centered approach to design. * Guide and oversee the UX strategy alongside cross-functional partners, collaborating to take products from concept to launch and define the long-term strategy for your product area. * Design and facilitate co-creation design workshops with Product Management, Engineering, and Design to define opportunities within our products to solve valuable customer problems. * Craft user-centered artifacts and end-to-end journeys to align teams contributing to Workforce Identity Management around the broader user experience. * Collaborate with other Okta designers to ensure consistency across interface experiences across different user scenarios. * Inspire teams to think bigger and act smaller, instilling an iterative process and fail-forward mentality to design simple and delightful user interfaces for new and existing Okta products. * Advocate, mentor, and educate on the benefits of design thinking to product teams and new designers alike; partnering with UX team members to uphold our principles and standards. * Mentor junior designers and contribute toward team-level and design practice and process improvements. * Work with Design Leadership to define and drive the frameworks, contracts, and standards for others to be able to then build on top of and add value to, ensuring the quality of UX delivery. * Find creative ways to continuously learn from customers and users; collaborating with user researchers to research and synthesize user needs to help conceive, define, test, and evolve solutions for our users across a range of mediums and experiences; Advocate for users and deliver user and customer outcomes in a dynamic work environment. * Help product designers create success metrics to illustrate a clear understanding of how their designs impact customers. * Present work, concepts, and new ideas to cross-functional team members, adjacent teams, and senior leadership; working to distill complex technical problems into clear, conceptual models and simple, elegant solutions. * Keep abreast of competitor products and industry trends, including the practical application of AI in the design process; Perform competitive and comparative analysis to understand existing patterns.   Who We Are Looking For * You have experience leading cross-discipline teams and exemplify leadership. * You are passionate about solving complex problems, crafting and sharing product and design UX principles to help teams deliver cohesive user experiences. * You are great at collaborating, sharing work early and often, and seeking constructive feedback from peers and stakeholders. * You are a pragmatist who actively uses AI tools to improve and accelerate your day-to-day design workflow. * Demonstrated, hands-on experience using AI-powered design tools (e.g., for ideation, asset generation, or prototyping) in your daily design activities. * You have the heart of a teacher and can help mentor and train people. You build and share empathy with people to deeply understand them and their needs. * You are a thought leader, undertaking explorations into new technologies and territories while also delivering practical designs. * You see design as a partner in shaping strategic and operational product and UX outcomes; comfortable owning all stages of design for multiple teams within a given product area. * You bring a systems-thinking lens to the conversation. * You are passionate about supporting teams with a wide variety of experience, backgrounds, and interests. * Your portfolio will show that you've worked on complex and/or technical projects across all aspects of the design process (conceptual design, interaction design, information architecture, and visual design). * You are adept at working in a diverse, globally distributed team and have experience with remote collaboration tools.   Qualifications: * 8+ years of relevant work experience as a Product Designer or UX Designer, with a portfolio showcasing shipped B2B or enterprise products. * Degree in a related field or relevant work experience as a Product Designer or UX Designer. * Proficient in Figma, Sketch, Adobe Creative Suite, and/or similar design tools. * Possesses at least a basic understanding of HTML/CSS/JavaScript. * Can provide a digital portfolio that showcases solid skills across a variety of projects, including work that has been seen and used successfully in actual products. (Portfolio link required when applying.)   P25421_3478572 * #LI_Hybrid   The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is looking for a talented Staff Product Designer (you!) who shares our passion for bringing simple, yet powerful product experiences to our enterprise admins. At Okta,  we're building a world where anyone can safely use any technology, and we're specifically focused on protecting the future of work. We bring simple and secure access to people and organizations everywhere, promising to not only protect the identities of our customers' workforce and users, but to ask, “what more can we make possible?” Which is where you come in! As a Staff Product Designer for Okta, you’ll work with a globally distributed design team to apply your craft and expertise on a range of products and services. Our culture provides the opportunity to explore the technologies we’re researching and investing in. Some of your work will be functional, practical user experience design, where you will help our design team drive cohesive user experience across Okta’s portfolio of products. Other work will be speculative, generative explorations that you carry out in collaboration and partnership across the organization to flesh out, frame, and help prioritize solutions in an ever-evolving and complex, often ambiguous, problem space. Finer print You will lead user experience strategy and execution for our Okta Research & Development (ORD) business unit. Specifically, ORD will solve every identity use case at work – for all types of people (employees, business partners, contractors, frontline workers), for all types of resources (SaaS, servers, privileged resources, machines, etc.), for the largest and most secure businesses in the world. As a designer, your focus will be on helping us build a secure, trusted, and unified platform with deep integrations. What you will do * Lead a holistic, human-centered approach to design * Guide and oversee the UX strategy alongside cross-functional partners, collaborating to take products from concept to launch and define the long term strategy for your product area.  * Design and facilitate co-creation design workshops with Product Management, Engineering and Design to define opportunities within our products to solve valuable customer problems * Craft user-centered artifacts and end-to-end journeys to align teams contributing to Workforce Identity Management around the broader user experience * Collaborate with other Okta designers to ensure consistency across interface experiences across different user scenarios * Inspire teams to think bigger and act smaller, instilling an iterative process and fail forward mentality to design simple and delightful user interfaces for new and existing Okta products. * Advocate, mentor, and educate on the benefits of design thinking to product teams and new designers alike; partnering with UX team members to uphold our principles and standards * Mentor junior designers and contribute toward team-level and design practice and process improvements. * Work with Design Leadership to define and drive the frameworks, contracts, and standards for others to be able to then build on top of and add value to, ensuring the quality of UX delivery * Find creative ways to continuously learn from customers and users; collaborating with user researchers to research and synthesize user needs to help conceive, define, test and evolve solutions for our users across a range of mediums and experiences; Advocate for users and delivering user and customer outcomes in a dynamic work environment * Help product designers create success metrics to illustrate a clear understanding how their designs impact customers * Present work, concepts, and new ideas to cross-functional team members, adjacent teams, and senior leadership; working to distill complex technical problems into clear, conceptual models and simple, elegant solutions. * Keep abreast of competitor products and industry trends; Perform competitive and comparative analysis to understand existing patterns. * Advocate and encourage thoughtful use of AI for brainstorming and iterating on potential solutions, prototyping, and collaborating with team member.  What we are looking for * You have experience leading cross-discipline teams and exemplify leadership.  * You’re curious and have experience incorporating AI into your design process, including the ability to craft tools, iterate on ideas collaboratively with AI, and document sophisticated prompts for scaled use. * Evaluate AI-generated outputs for technical accuracy, design system adherence, and ease of use to serve as a necessary quality bar before designs move to production * You are passionate about solving complex problems, crafting and sharing product and design UX principles to help teams deliver cohesive user experiences. * You are great at collaborating, You share work early and often, and seek constructive feedback from peers and stakeholders.   * You have the heart of a teacher and can help mentor and train people. You build and share empathy with people in order to deeply understand them and their needs. * You are a thought leader, undertaking explorations into new technologies and territories while also delivering practical designs * You are someone who sees design as a partner in shaping strategic and operational product and UX outcome; comfortable owning all stages of design for multiple teams within a given product area. * You bring a systems-thinking lens to the conversation * You are passionate about supporting teams with a wide variety of experience, backgrounds, and interests. * Your portfolio will show that you've worked on complex and/or technical projects across all aspects of the design process (conceptual design, interaction design, information architecture, and visual design) Qualifications: * 8+ years of relevant work experience as a Product Designer or UX Designer, with a portfolio showcasing shipped B2B or enterprise products. * Degree in a related field or relevant work experience as a Product Designer or UX Designer. * Proficient in Figma, Sketch, Adobe Creative Suite, and / or similar design tools. * Possesses at least a basic understanding of HTML / CSS / JavaScript. * Can provide a digital portfolio that showcases solid skills across a variety of projects, including work that has been seen and used successfully in actual products. (Portfolio link required when applying.) #LI-MM #LI-Hybrid P25192_3445285 Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $140,000—$193,000 CAD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.