
Stripe · San Francisco
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ...
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the
most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission
is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented
opportunity to put the global economy within everyone's reach while doing the most important work of your career.
We believe startups are the future. The Startup and Venture Partnerships team builds Stripe's relationships with the world's
leading venture capital firms and accelerators to increase Stripe's market share among the highest-signal startups. We work
closely with top-tier venture firms and accelerators to deepen partnerships and ensure we're delivering value across every part of
their organization.
This role sits at the intersection of relationship management, program operations, and ecosystem intelligence. You'll expand our
operational footprint within priority VC firms, run the programming and events engine that keeps our ecosystem engaged, and help
translate portfolio data into action.
In this role, you'll support senior partner managers in deepening Stripe's relationships with the world's top VC firms and
accelerators. You'll own the operational and programmatic layer of key partnerships, including credits administration, portfolio
onboarding, event planning, and data analysis. This is a cross-functional role with visibility across Stripe's ecosystem, product,
and marketing teams.
teams, portfolio services, junior partners, and operational stakeholders
communications
actionable insights for the team
hackathons, and portfolio showcases
follow-up
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you
are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We are looking for experienced product marketers to shape the roadmap, drive launches, and grow adoption for critical products such as Payments Intelligence, Payouts, Tax, Billing, and Link; and develop our go-to-market strategy for key user segments such as Enterprises and Startups. In this role, you will develop messaging and positioning, craft the narrative for how our products deliver value to customers, and engage teams across sales, campaigns, demand generation, and product to drive overall awareness, pipeline, and revenue across Stripe’s existing customer base and prospects. WHAT YOU’LL DO * Be a storyteller: You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience and differentiate Stripe. You have excellent verbal and written communication skills * Lead with data: You like working with data and insights and pair that with your passion for users to generate balanced and thoughtful points of view for how to take our products to market * Keep things organized: You are able to manage highly interdependent, complex projects and keep various work streams on track * Have a passion for technology: You are keen to learn about how things work and are able to explain technical concepts in ways that everyday people can understand * Be ambitious: You are eager to make an impact at Stripe. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right * Act as a team player: Product Marketers collaborate across the Marketing team and with basically every team at Stripe. You are able to work with a range of disciplines to execute on your work RESPONSIBILITIES * Develop messaging and positioning for Stripe products or user segments. Develop campaign-level content as well as sales enablement assets * Work closely with product, partnerships, and partner marketing (demand generation) teams to build a marketing strategy, with the goal of driving awareness, demand, and usage of our products * Enable sales teams to understand the value of our products and competitive solutions WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. MINIMUM REQUIREMENTS * 7+ years prior product marketing experience * Excellent verbal and written communication skills, with experience translating technical features into benefits for a technical audience * Be able to leverage data to proactively identify opportunities and drive impactful results
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Marketing Operations team drives excellence across the shared infrastructure that the marketing and sales development teams depend on: lead routing and lead management, prospect data, campaign production, marketing systems, and sales development systems. The infrastructure covers three vertical channel groups: inbound and outbound sales, digital marketing, and in-person events. We ensure that the underlying operations and systems are reliable, scalable, and well-maintained. In close partnership with Demand Generation Systems, Marketing Operations enables global and region marketers and Sales Development Representatives to focus on driving revenue rather than wrestling with operations and systems. WHAT YOU’LL DO We are looking for a Head of Marketing Operations to lead a critical team to help power Stripe's growth. You will set the direction of marketing operations, solve time-sensitive and complex operational and systems challenges, and develop managers and individual contributors. You will be an indispensable partner to peers in Marketing, Sales Development, Product Management, Engineering, Analytics, and Data Science. You will be directly responsible for a global marketing operations team of 15-20, in addition to 25-30 production specialists with a dotted-line reporting relationship. RESPONSIBILITIES * Drive excellence in the operations and systems that support inbound and outbound sales, digital marketing channels, and in-person events * Partner with Demand Generation Systems to build, buy, improve, and support the technology for digital marketing campaigns, in-person events, and sales development * Ensure that we accurately route and progress leads to match sales coverage decisions, demand marketing strategies, and agreed upon timelines * Ensure that we generate and maintain sufficient account coverage and quality of sales contacts and marketing database subscribers for sales and marketing outreach * Ensure that we produce digital marketing campaigns with velocity and at the highest quality * Serve as the senior marketing operations voice in cross-functional workstreams with Sales Development, Sales Operations, Revenue, and Regional Marketing teams * Build, develop, and retain a high-performing marketing operations team * Set strategic direction, objectives, and key results for the Marketing Operations organization, aligned to broader marketing and Stripe-wide objectives and key results WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 10+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.) * 5+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams * 3+ years of working in a global B2B company with hundreds of marketers and sales development representatives * Demonstrated ability to design and scale operations organizations, including structuring teams and managing through ambiguity * Experience leading programs across multiple functional areas simultaneously * Track record of driving measurable improvements in B2B marketing operations * Strong cross-functional influence and ability to drive alignment at senior levels across Sales Development, Sales Operations, Revenue, and Regional Marketing * Strong analytical skills, including the ability to use data to diagnose operational problems, set targets, and evaluate program outcomes * Ability to build working prototypes and demos with AI to solve marketing operations challenges * Prior responsibility for launching AI solutions to sales development or marketing teams PREFERRED QUALIFICATIONS * 15+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.) * 10+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams * 5+ years of working in a global B2B company with hundreds of marketers and sales development representatives
Kindred is a members-only home swapping platform that unlocks the ability to live a travel-rich lifestyle through the power of community. By exchanging primary residences with trusted peers, renters and owners alike can match with Kindred spirits and explore new destinations without breaking the bank. Kindred is revolutionizing the “third option” of travel accommodation, compared to short-term rentals and hotels. Since launching in 2022, Kindred has grown to a global community of 300,000 members across 150+ cities and puts home swapping on the map as a radically more affordable, responsible, and connected way to travel. To support that momentum, Kindred has raised over $150M in capital from some of the most credible investors in Silicon Valley, including Index Ventures, Andreessen Horowitz, New Enterprise Associates, Bessemer Venture Partners, Caffeinated Capital, Elad Gil, and founders of companies like Opendoor, Figma, ClassPass, and more. Kindred’s co-founders are proven leaders from the early team at Opendoor ($15B+ exit), who have each built and scaled products that today generate $1B+ annual revenue combined. We’re looking for the world’s top builders, executors, and believers to help us make travel more meaningful. You can learn more about us in Forbes and The New York Times. THE ROLE We're hiring a Director of Lifecycle Marketing to define and scale our member communications strategy. In this role, you'll build a best-in-class, global omni-channel lifecycle engine, optimizing the member experience while developing the strategy, systems, and playbooks that drive engagement across our hosting and traveling flywheel. You'll partner cross-functionally to connect a strong digital product experience with the storytelling and emotional connection of a lifestyle brand, creating personalized customer journeys that deepen engagement and drive long-term loyalty. This is a player-coach role: you'll be hands-on to build Kindred’s lifecycle marketing foundation before scaling impact through a team you hire and develop. As such, success in this role requires equal parts thought leadership and execution. You'll constantly prioritize opportunities, identify the highest-leverage member problems to solve, and build the systems and experiences that drive meaningful business impact. This role is ideal for someone who combines creativity with strong technical, analytical, and operational skills and thrives in a fast-paced, collaborative startup environment. You will be Kindred’s first Lifecycle marketing hire, where you will establish and lead Kindred’s lifecycle marketing function and report into the Head of Growth. WHAT YOU'LL DO * Own hosting and travel activation communications experience: Own the strategic roadmap, execution, and optimization of customer communications across email, SMS, push notifications, in-app messaging, and emerging lifecycle channels. Optimize existing programs, as well as leverage insights to iterate and launch new strategies to activate Kindred members across various audience segments. * Establish Lifecycle function. Establish cross-functional processes for campaign execution, measurement, and reporting. Partner with Data Engineering and Analytics to develop actionable lifecycle performance insights and evolve the data infrastructure that powers personalization, automation, and decision-making. Define lifecycle messaging best practices to deliver consistent, customer-centric experiences, and proactively identify and advocate for the people, tools, and resources needed to support the team's growth and long-term success. * Hone our GTM muscles. Develop messaging playbooks in partnership with PMM for new product launches and marketing campaigns, continuously improving with each iteration. Partner across Product, Engineering, Creative, and Marketing to bring together technical, creative, and lifecycle requirements and deliver seamless, end-to-end customer experiences. * Be a thought leader on existing members. Serve as the voice of the member by translating lifecycle performance into actionable insights. Regularly share results, learnings, and customer trends to deepen the organization's understanding of member segments, their journeys, and the behaviors that drive hosting, travel activation and long-term engagement. * Build a world-class lifecycle engine. Continually evolve the strategic direction of Kindred's lifecycle marketing discipline by bringing the latest advances in AI, personalization, experimentation, and marketing technology into our member experience. Champion new ways of working that improve efficiency, increase relevance, and unlock step-function growth. WHAT'S REQUIRED * 12+ years of experience in lifecycle marketing and CRM strategy, ideally in consumer marketplace, membership, or network-based products. * Proven track record in building high volume lifecycle programs that drive measurable business outcomes. * You've worked closely with PM’s, Brand, Data, and Engineering teams and have strong project management and communication skills. You can write actionable engineering requirements and creative briefs in the same week. * Analytical mindset, with proven ability to gain insights from high-volume, complex, and omni-channel existing programs, and turn them into actionable results. Strong point of view on lifecycle data infrastructure and pipelines. * Mobile-first experience preferred. Deep experience with mobile and app channels – push, in-app, SMS, WhatsApp – with a strong point of view on channel strategy. * Hands-on experience in building campaigns and workflows, and working knowledge of optimal build-out of canvases, customer segments, and automations. * Equally comfortable rolling up sleeves to execute campaigns on an ongoing basis as you are building a strategy * Scrappy and self-directed: you don't wait for perfect data or a perfect brief. You can make progress toward goals even when there’s ambiguity or a lack of existing process. * Must have experience with Braze, CDP integrations, AI personalization and localization tooling. OUR BENEFITS: At Kindred, we know that good things happen when we look out for one another. We offer a thoughtful, human-first benefits package designed to support health, wellbeing, and connection. Our openings may span more than one career level. The base salary offered depends on factors such as experience, transferable skills, business needs, impact, and market data. * Competitive cash compensation and equity * Comprehensive health benefits * Flexible time off, plus 12 paid holidays per year * 21 credits per year to stay in Kindred homes * $4,000 annual travel stipend to help offset travel-related costs * Remote-first and remote-flexible work environment, with opportunities to work from anywhere and gather in person, including at Kindred HQ in San Francisco * Regular team and company offsites to connect, collaborate, and build together * A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry * A culture of high standards, feedback, and continual growth We are committed to providing equal employment opportunities for all applicants and employees. Kindred does not discriminate on the basis of any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, family care or medical leave status, marital status, domestic partner status, military and veteran status, or any other characteristic protected by US federal, state or local laws, or the laws of the country or jurisdiction where you work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.