Team Lead, Implementation

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, Project Operations Management  We’re looking for an experienced and motivated leader to join us  to guide a team of Project Operations Managers (“POM”). Our Project Operations Managers focus primarily on the delivery and execution of complex global rollouts for our customers and ensure they go live with the Adyen solution in the quickest and most sustainable way possible. Our project management approach is very hands-on: the team has extensive product knowledge about our different solutions and is able to liaise with internal and external stakeholders to ensure successful rollouts. Project Operations Managers work on innovative complex projects ranging from In-Person Payments (IPP), Platforms, Card issuing programs and financial services.  What you'll do: * Lead a team of Project Operations Managers to deliver a great customer experience and get customers live efficiently, with Business As Usual processes that scale well. Act as a partner and escalation layer for the team, helping to navigate complex projects and technical challenges. * Create an inspiring and collaborative team environment with an open communication and feedback culture. * Scaling up the team while preserving the Adyen formula and ensuring our unique culture is fostered. * Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better * Ambassador of change; help lead the charge of new initiatives  * Collaborate with other teams and drive initiatives to grow the (global) POM organization, in size, quality and scalability * Help define and execute strategic initiatives with the goal of advancing our function Who you are: * A seasoned manager who has experience in managing a high performing, senior, team (at least 5 years with direct reports); this will include performance review, coaching, setting goals and objectives.  * Project Management acumen, have worked with enterprise customers within a large global company  * A proven track record of helping drive global process change, setting up tools and implementing procedures  * A self starter, you have worked in an environment where you see a problem, you take the initiative to solve a problem * Ability to collaborate seamlessly with a global team and build strong relationships  * Clear understanding of the challenges of global commerce and the various components that are required of a client to be successful across different regions. * Must be willing to work in the office 3 days a week (this is not a remote position) * Must be willing to travel, both domestically and internationally where required Please note that this role is a full-time position in San Francisco. The annual base salary range for this role is $145,000 - $190,000; to learn more about our compensation philosophy, please click here.    Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!   What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.   SAN FRANCISCO  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Project Operations Manager As a Project Operations Manager, based in Chicago, Illinois or San Francisco, you will focus primarily on the delivery and execution of complex global projects for our clients. These projects can range from Point of Sale (POS), marketplace e-commerce, and card issuing program roll outs.  As an expert in driving complex technical and operational roll-outs, you will interact and collaborate with internal and external stakeholders in order to create a seamless service deployment experience for clients looking to go live on our platform. You will do this by using your experience in integrating systems and superb project management skills. This is a varied and hands-on role in which your tasks range from discussing a project’s strategic direction on one end to verifying correct configurations on the other. The base salary range for this role in Chicago is: $125,000 - $170,000. The base salary range for this role in San Francisco is: $145,000 - $190,000. The total compensation package also includes equity (RSUs). What you'll do * Manage the project lifecycle from start to finish, ensuring that our clients are fully prepared to roll-out Adyen’s solution * Responsible for managing 5-10 projects at any given time with a project duration ranging from 6 months to 2 years * Work closely with clients’ project and technical teams as well as third parties such as technical integration partners to ensure a smooth roll-out * Build relationships with both internal and external stakeholders to ensure effective management and communication of progress to all parties; * Provide guidance on Adyen’s product and advise on the solution that best fits clients’ business needs * Deliver client feedback to internal teams to improve our product and services * Ensure successful project handovers once the rollout has been completed by setting up scalable business as usual and support processes; * Contribute to internal process improvement initiatives to help our business scale.  Who you are * Experienced with setting-up complex (ideally technical) projects with multiple stakeholders. * Client-facing experience, stakeholder management, ability to lead conversations and influence business decisions * Excellent Project Management skills and the ability to lead and manage detailed, time-sensitive initiatives in a fast-paced environment with minimal supervision * Able to interface and cooperate seamlessly with a global team, adapting to international time constraints where appropriate.  * Must be willing to travel, both domestically and internationally where required. Nice to have * Experience working with a global team, across multiple time zones and cultures * Experience in payments or financial technology Our Diversity, Equity and Inclusion Commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This is a hybrid role, three times a week in office.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Implementation Engineer Adyen is looking for an Implementation Engineer to manage new implementations, enhancements for our existing customers and own pre sales calls for our quickly growing portfolio of merchants. This person will work with Adyen's largest merchants globally to solution, consult, troubleshoot, implement, and launch scalable technical integrations. This position is based in San Francisco, and the ideal candidate is both consultative and technical. We are searching for Implementation Engineers with a solid understanding of, and proven experience with technologies like APIs and front end development, integrations, and project management. This person is also heavily motivated by providing an excellent customer experience throughout the project lifecycle. As an Implementation Engineer, this person will be the primary point of contact for our merchant's technical teams, guiding them through the design, development, testing, and launch phases of their integrations with Adyen's platform.  In this role, the Implementation Engineer will have the opportunity to work on diverse projects that encompass various payment solutions, including Point of Sale (POS) systems, e-commerce platforms, marketplaces, and card issuing programs. By leveraging their technical proficiency and business acumen, the Implementation Engineer will play a vital role in guaranteeing a smooth implementation process and maintaining open lines of communication with our merchants and internal teams. What you'll do: * Utilize development and programming expertise to create scalable and robust solutions for merchant integrations, while ensuring adherence to payment best practices. * Serve as a consultative partner in specific verticals such as e-commerce, point of sale, and multi-faceted platforms, guiding merchants through integration processes. * Collaborate cross-functionally with Sales, Account Managers, Product, and Engineering teams to deliver seamless merchant experiences and drive continuous improvements. * Leverage project management and technical consulting skills to oversee high-quality project delivery, guaranteeing the technical integrity of merchant integrations. * Provide consultation on optimizing payment solutions, including checkout experiences, authentication, omni-channel payments, and platform onboarding, while collaborating with Developers and Product Managers to enhance the platform. Who you are: * 4+ years experience integrating and/or providing technical consultation when integrating with Web APIs * Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDK's, etc.), and desire to improve technical acumen * Experience working with distributed systems, database design and systems architecture * Excellent communication skills; comfortable leading meetings with high level decision makers * Empathetic to customer and end-user needs, with the ability to translate business requirements and workflows into technical solutions that deliver value * Ability to identify and clearly communicate pragmatic solutions to complex integration problems * Ability to navigate ambiguity and make decisions on how to move forward by pulling in the right people.  * Growth mindset with a bias toward action   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!   What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. The annual base salary range for this role is $144,000-$220,000; to learn more about our compensation philosophy, please click here.   SAN FRANCISCO  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.