Sales & Service Lead - Higuera St.

WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OVERVIEW The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.    Operations Leader  * Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink  * Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps  * Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management  * Champion strong visual standards for the sales floor  * Support a safe work environment and efficient operation through strong stockroom standards and processes  Business Leader   * Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized  * Demonstrate strong business acumen by leveraging metrics to support business-driving strategies  * Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests  People Leader  * Leads by example and inspires staff in daily operations and guest experience.  * Directly oversee the Operations Associates; responsible for recruitment and development of talent  * Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader  Business Partner  * Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed  * Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)  Operations Lead Qualifications:  * 2+ Years prior work experience in a client-centric, sales environment  * Proven leadership capabilities demonstrating excellent decision making  * Values feedback, receptive to receiving feedback and eager to provide  * High energy, upbeat and enthusiastic with the ability to integrate fun and work  * Self-motivated with a desire to achieve results and excel individually, and as a team  * Excellent interpersonal and written communication skills  * Aligns with and embodies ALO’s Guiding Principles * Job Level: Associate The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).  JUST SOME OF THE PERKS  * Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors * Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees) * 401K with company matching (Full-Time Employees) * Monthly Store Incentives * Clothing Allowance * Free yoga classes at any of our Sanctuaries (select cities)   The Company’s Lead base pay ranges from $22.00- $26.00/ hour in San Luis Obispo, CA. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.  #LI-JJ1 #LI-3 #li-onsite For CA residents, Job Applicant Privacy Policy HERE [https://cdn.shopify.com/s/files/1/2185/2813/files/CCPA_Workforce_Member_Privacy_Policy_-_Alo_Alo_INTL_IP_Inc._-_July_2025_-_CA_ONLY_1.pdf?v=1762796781].

WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. Role Objective  The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.   Key Job Responsibilities  * Impacts the business and store environment in a positive manner aligning with store leadership and company goals.  * Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency * Ensure engagement with customers and provide a friendly and easy to shop environment * Continue to build the client relationship daily with our customers * In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities * Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed * Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor * Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details * Leverages company tools, incentives, and strategies to support meeting store goals * Resolve client needs quickly & effectively ensuring customer satisfaction * Educates guests and staff on our product, community and culture * Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership * Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence * Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures * Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.  Sales Associate Qualifications  * Preferred 1+ years prior work experience in a client-centric, sales environment * Passion for customer service and delivering exceptional experiences * Aligns with and embodies ALO’s Guiding Principles * Self-motivated with a desire to achieve results and excel individually, and as a team * Requires constant movement in and around all areas of store * Ability to lift, push, carry or otherwise move up to 50 pounds * Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder * Ability to stand and move for an entire shift  Sales Associate Schedule  Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).  As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.  JUST SOME OF THE PERKS  * Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors * Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees) * Monthly Store Incentives * Clothing Allowance * Free yoga classes at any of our Sanctuaries (select cities) The Company’s Associate base pay ranges from $18.00- $20.00/ hour in San Luis Obispo, CA. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. #LI-JJ1 #LI-2 #li-onsite For CA residents, Job Applicant Privacy Policy HERE [https://cdn.shopify.com/s/files/1/2185/2813/files/CCPA_Workforce_Member_Privacy_Policy_-_Alo_Alo_INTL_IP_Inc._-_July_2025_-_CA_ONLY_1.pdf?v=1762796781].