Position: Part Time Floor Leader

Weekly: 20-29 hours

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Interview Plan

[https://i.imgur.com/QDXoXUJ.png]

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Floor Leader

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This

includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions.

Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an

exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most

detail-oriented among us proud.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass

their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and

fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap

at a time!

Responsibilities:

Sales & Customer Experience:

Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make

necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively

work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!

Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product

demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By

fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive

reputation for your store.

Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest

Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting

store parties, and other traffic-driving initiatives.

Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product

recommendations for every need.

Team Involvement:

Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their

performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development,

assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge

and abilities.

Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members perspectives

related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging

collaboration, and recognizing and valuing each employee's unique contributions.

Operational Excellence:

Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register,

reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store

location, take deposits to the bank.

Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor

employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee

wellbeing. Review daily communications, including store updates and task lists, to ensure that team members are informed and

prepared for their shifts, promoting a culture of preparedness and organization.

Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping

experience and drive sales.

Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory

tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the

customer experience.

Policies and Procedures: Support your management team to keep your store compliant and ensure your staff are practicing company

standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications:

Required:

Minimum 1 year of experience in:
customer service and sales
cash handling and opening/closing procedures
supervisory experience involving coaching, feedback, and training
problem-solving issues related to customer service in day-to-day operations
a fast-paced team environment

Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

Experience with consultation-based customer service models
Experience analyzing sales metrics
Experience working in skincare or cosmetics
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages

Valley Fair Pay

$23.10—$23.10 USD

Best of luck on your job search, and don't forget to follow us to learn more!

We Are Lush [https://weare.lush.com/]

YouTube [https://www.youtube.com/@LUSH]

LinkedIn [http://www.linkedin.com/company/lush-fresh-handmade-cosmetics]

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a

business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and

Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat,

and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to

Action #92 [https://ehprnh2mwo3.exactdn.com/wp-content/uploads/2021/01/Calls_to_Action_English2.pdf]. We recognize that our

facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together

in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities

we work with.

Role

Part Time Floor Leader - Valley Fair

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