Engineering Manager, HADR

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The infrastructure teams provide efficient and optimized infrastructure for Stripe to build secure, reliable, and differentiated products, while enabling Stripe developers to achieve their highest potential. Stripe makes it easy for any developer to access and manage the capabilities of the financial system while maintaining the least regulatory friction. We work to enable developers to have the most productive results of their entire career from the very first days they join Stripe through years of developing new systems and products. WHAT YOU'LL DO As a Technical Program Manager in the Infrastructure team, you'll play a key role within engineering and drive programs that span across Stripe in the core infrastructure of Stripe's payment systems. You're responsible for the successful definition, cross-functional strategy, planning, and execution of large-scale technical programs that help to solve complex problems and enable products and infrastructure at scale. You'll deliver outstanding results by building and implementing solutions that scale while protecting our users and serving the business. RESPONSIBILITIES * Work with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions that span multiple domains. * Define and produce high-quality written proposals, communications, and documentation. * Execute on technical programs that require deep systems and engineering-level knowledge. * Partner with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define, scope, and drive large programs to conclusion. * Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs. * Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteria. * Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed. * Help influence peers and stakeholders and build consensus while dealing with ambiguity. * Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level. * Create widely circulated plans, driving consistency, clarity, and building alignment across teams. * Operationalize and execute critical cross-functional programs spanning multiple engineering organizations for Infrastructure (Developer Infrastructure, Core Infrastructure, Service Infrastructure). WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5+ years of software engineering, systems engineering, or technical program management experience. * Experience in core infrastructure such as database, cloud compute, networking, and services. * Understand distributed systems. * Understand cloud architecture. * Excellent problem-solving skills. You digest complex information, distill it, and make recommendations and proposals. * You have a track record of providing program management during all phases of software development from kickoff to launch, demonstrating critical thinking, challenging the norms, and thought leadership. * You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization. * You drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals, and best practices. * Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones. PREFERRED QUALIFICATIONS * Knowledge in software architecture, systems design, and service-oriented architecture * You're comfortable working in a fast-changing environment as the AI tool chain continues to evolve. * You're comfortable working with geographically distributed teams. * Background in technical program management, in software infrastructure * Understanding of cloud infrastructure in compute, networking, databases, and service frameworks is a bonus. * Writing and debugging SQL is a plus.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The infrastructure teams provide efficient and optimized infrastructure for Stripe to build secure, reliable, and differentiated products, while enabling Stripe developers to achieve their highest potential. Stripe makes it easy for any developer to access and manage the capabilities of the financial system while maintaining the least regulatory friction. We work to enable developers to have the most productive results of their entire career from the very first days they join Stripe through years of developing new systems and products. WHAT YOU'LL DO As a Technical Program Manager in Infrastructure, you'll drive programs that span multiple Stripe engineering organizations with a focus on improving the internal platforms that power all of our products. In partnership with engineering and product management leaders, you're responsible for planning, comms, and steering execution of large-scale technical programs that solve complex problems and enable product engineering teams across Stripe. You'll deliver outstanding results by implementing solutions that scale to the entire company, minimize disruption to product teams, and are aligned with other engineering efforts. You'll work closely with Service Infrastructure, which enables engineering teams at Stripe to build, ship, and operate products that are efficient, reliable, and performant. They are responsible for the frameworks, async platforms, and tooling used to write and operate all Stripe products. They additionally drive company-wide refactoring and architectural improvements to ensure that products can scale, evolve, and continue to meet the needs of our customers. RESPONSIBILITIES * Work with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions that span multiple domains. * Define and produce high-quality written proposals, communications, and documentation. * Help define the frameworks, async platforms, and tooling used to write and operate all Stripe products. * Partner with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define, scope, and drive large migration programs to conclusion. * Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs. * Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteria. * Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed. * Help influence peers and stakeholders and build consensus while dealing with ambiguity. * Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level. * Create widely circulated plans, driving consistency, clarity, and building alignment across teams. * Operationalize and execute critical cross-functional programs spanning Stripe engineering organizations. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of software engineering, systems engineering, or technical program management experience. * Experience with developer products or open-source projects. * Experience in distributed systems, software libraries and frameworks, and service-oriented architectures. * Excellent problem-solving skills. You digest complex information, distill it, and make recommendations and proposals. * You have a track record of providing program management during all phases of software development from kickoff to launch, demonstrating critical thinking, challenging the norms, and thought leadership. * You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization. * You drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals, and best practices. * Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones. PREFERRED QUALIFICATIONS * You're comfortable working in a fast-changing environment as the AI tool chain continues to evolve. * Experience in core infrastructure such as database, cloud compute, networking, and services. * You're flexible in your approach to technical program management and adapt to what your customers need. * Background in technical program management, specifically working in software infrastructure * You're comfortable working with geographically distributed teams. * You're empathetic to customer needs but visionary enough to not just deliver a faster horse. * You're excited about collaborating with teammates across Stripe's organization.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.   ABOUT THE TEAM The Radar ML team builds the fraud detection models that protect Stripe's $1.9 trillion payment network from fraud. The team owns 10+ real-time deep learning models that must constantly evolve to stay ahead of fraudsters. Each ML improvement translates directly into dollar impact for Stripe and its users.  The team's models also power the Radar product suite that tens of thousands of businesses use to screen payments and manage fraud. Radar is growing fast, and the team is actively building new products like defenses against AI token theft, free trial abuse, and programmatic attacks. WHAT YOU’LL DO In this role, you will own ML work across the full lifecycle: researching new fraud patterns, building and deploying models, and sharing results directly with top Stripe customers. You will have opportunities to optimize Stripe’s most intensive ML models, and opportunities to ship 0-to-1 products from scratch.  RESPONSIBILITIES * Build, train, evaluate, and deploy ML models that detect fraud across Stripe’s global payments network * Research emerging fraud patterns like token theft and develop ML solutions to address them * Apply advances in deep learning to improve model quality and detection rates at scale * Co-build new fraud and abuse products directly with top users WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 6+ years of industry experience training, evaluating, and deploying ML models in a production environment * Proficiency in Python and common data and ML frameworks like SQL, Spark, and PyTorch * Strong knowledge of production ML systems; and data analysis, statistics, and experiment design fundamentals * Active interest in the latest ML developments, and how they can be leveraged to solve business problems PREFERRED QUALIFICATIONS * Experience building and optimizing real-time, low-latency ML infrastructure at scale * Strong software engineering skills and ability to design ML solutions through entire product stack * Experience applying ML to fraud detection, risk modeling, or a closely related domain * Experience designing ML products used by millions of users