Technical Program Manager, Service Infrastructure

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The infrastructure teams provide efficient and optimized infrastructure for Stripe to build secure, reliable, and differentiated products, while enabling Stripe developers to achieve their highest potential. Stripe makes it easy for any developer to access and manage the capabilities of the financial system while maintaining the least regulatory friction. We work to enable developers to have the most productive results of their entire career from the very first days they join Stripe through years of developing new systems and products. WHAT YOU'LL DO As a Technical Program Manager in the Infrastructure team, you'll play a key role within engineering and drive programs that span across Stripe in the core infrastructure of Stripe's payment systems. You're responsible for the successful definition, cross-functional strategy, planning, and execution of large-scale technical programs that help to solve complex problems and enable products and infrastructure at scale. You'll deliver outstanding results by building and implementing solutions that scale while protecting our users and serving the business. RESPONSIBILITIES * Work with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions that span multiple domains. * Define and produce high-quality written proposals, communications, and documentation. * Execute on technical programs that require deep systems and engineering-level knowledge. * Partner with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define, scope, and drive large programs to conclusion. * Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs. * Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteria. * Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed. * Help influence peers and stakeholders and build consensus while dealing with ambiguity. * Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level. * Create widely circulated plans, driving consistency, clarity, and building alignment across teams. * Operationalize and execute critical cross-functional programs spanning multiple engineering organizations for Infrastructure (Developer Infrastructure, Core Infrastructure, Service Infrastructure). WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5+ years of software engineering, systems engineering, or technical program management experience. * Experience in core infrastructure such as database, cloud compute, networking, and services. * Understand distributed systems. * Understand cloud architecture. * Excellent problem-solving skills. You digest complex information, distill it, and make recommendations and proposals. * You have a track record of providing program management during all phases of software development from kickoff to launch, demonstrating critical thinking, challenging the norms, and thought leadership. * You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization. * You drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals, and best practices. * Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones. PREFERRED QUALIFICATIONS * Knowledge in software architecture, systems design, and service-oriented architecture * You're comfortable working in a fast-changing environment as the AI tool chain continues to evolve. * You're comfortable working with geographically distributed teams. * Background in technical program management, in software infrastructure * Understanding of cloud infrastructure in compute, networking, databases, and service frameworks is a bonus. * Writing and debugging SQL is a plus.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience. The Technical Solutions Engineering (TSE) team is the glue that supports our developer-users and champions developer experience as being central to the overall experience of our users. TSE interacts directly with developer-users more than any other team at Stripe, so your role will have a significant impact on what Stripe is known for and values most. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building complex financial systems. WHAT YOU’LL DO TSEs understand the fundamentals of programming incredibly well and eagerly jump in and familiarize themselves with others’ code. You will do a wide variety of things, including explaining technical concepts about Stripe’s products, build and debug integrations with developers, and produce/improve guides that help our users solve particular problems to be successful with Stripe. You will interact with developers of all skill levels through a variety of mediums, enabling them to be successful when using Stripe.  Early on, current team members will devote a large amount of time to teaching you and helping you get to a level of comfort and expertise with Stripe, its services, and how we interact with users. Later, we’d love for you to take on this role with others on the team and Stripes broadly, as teaching is a great way to learn and to reinforce what you know. If you’re someone who enjoys working with all kinds of code, is a fast researcher, a strong writer, and enthusiastic about helping others build mission-critical products with Stripe, we want to hear from you! RESPONSIBILITIES * Communicate with a number of external developers and aid them in building their applications against Stripe’s infrastructure in a number of programming languages (including Java, Python, Ruby, PHP, Go, NodeJS, .NET, ReactJS, React Native, Swift, Objective-C, Kotlin, and Java for Android). * Unblock external developers with their thorniest integration challenges through a variety of support channels including email, ticketing software, internal issue trackers, community platforms (like StackOverflow), and real-time chat software (like Slack and Discord) * Develop and maintain internal and external documentation, examples, integration demos, and code-snippets that demonstrate usage patterns of the Stripe infrastructure. * Identify points of friction developers encounter and collaborate with engineering teams to make Stripe products better. Participate in a number of extended engineering teams’ regular planning sessions, design reviews, and development meetings. * Develop and maintain a suite of internal support tooling for TSE and Stripe Support more broadly e.g. a retrieval augmented generation LLM-based Copilot tool or the Invoice Explainer Admin tool. * Act as a developer advocate and educational resource internal to the organization by regularly assembling training for non-developers internal to the organization and responding in real-time to product integration questions. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. This role is remote but requires candidates to be located in the Mountain or Pacific time zones.  MINIMUM REQUIREMENTS * At least 4 years of full-stack software development experience, with a proven track record of building web or mobile applications that deliver high-quality user experiences * Direct experience explaining technical concepts, and would be comfortable explaining how Stripe works to both technical and non-technical audiences * Understands how to write good, clean code in multiple programming languages, as well as how to read code that might not be quite as well written * Ability to help users during working hours in the region you are in. This may occasionally include providing weekend coverage for monitoring/supporting critical infrastructure, which TSEs are uniquely equipped to assist with given the team’s knowledge around Stripe’s products and active integrations. The team is largely remote, and we are very supportive of working arrangements that allow for family care and other needs to be met. PREFERRED QUALIFICATIONS * Enjoys writing in a clear and quick manner * General software engineering skills are important to us, as we understand that new languages and frameworks can be learned if you understand the concepts * Experience teaching or coaching developers * Comfort working with a great deal of autonomy and limited supervision * Degree in Computer Science, Software/Computer Engineering, or a related analytical field of study

Stripe

Engineering Manager, HADR WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The group is responsible for offering data-serving infrastructure spanning across data warehouse analytics, streaming analytics, and search capabilities. The stack is supported by a collection of internally developed large-scale distributed services and several popular open-source technologies like Trino and Presto, Apache Pinot, Hive Metastore, Elasticsearch, etc. The systems we own support all of the data-serving needs of high-scale services and thousands of individual Stripes across the company. We process hundreds of thousands of search and analytics-shaped queries on petabytes of data ingested through real-time streaming and large-batch ingestion pipelines. We are the data-serving layer for one of the largest financial data lakes in the world. We're looking for a manager who is excited about Data Serving architecture and leading a team to solve challenging distributed systems problems, as well as developing empathetic partnerships with other Stripe teams to understand their use cases and unlock new capabilities. WHAT YOU'LL DO RESPONSIBILITIES • Work on a high-visibility team and be part of shaping the long-term Data Serving strategy at Stripe • Work with engineers and other leaders at Stripe to understand opportunities to better leverage Apache Pinot at scale • Support the engineering team in achieving a high level of technical quality, reliability, and ease of use • Lead and manage processes to help the team do its best work and engage effectively with the rest of Stripe • Recruit great engineers, in collaboration with Stripe's recruiting team • Develop engineers on the team, helping them advance in their careers • Contribute to engineering-wide initiatives as a member of Stripe's engineering management team WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • At least 3 years of experience managing teams that shipped and operated critical distributed system infrastructure. • Successfully recruited and built great teams. • Works effectively cross-functionally and is able to think rigorously, communicate effectively, and make or coordinate hard decisions and trade-offs. • Thrives with a high degree of autonomy and responsibility in an ambiguous environment. • Technical acumen to drive clarity with staff engineers about architecture and technical strategic decisions. • Encourages a healthy and inclusive work environment that's both challenging and supportive. PREFERRED QUALIFICATIONS • Experience working with Data Serving technology like Apache Pinot, Apache Trino, Elasticsearch, and streaming platforms such as Apache Kafka or Amazon Kinesis. • Strong written and verbal communication skills for different audiences (leadership, users, company-wide). • Strong quantitative and analytical background. • Productively lead fully remote teams.