Customer Success Manager, Korea

Manager, Customer Success

Mongodb

ABOUT THE ROLE MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program in Seoul, South Korea. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of its most exciting phases. You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB. We are looking to speak to candidates who are based in Seoul for our hybrid working model. WE’RE LOOKING FOR SOMEONE WITH * 10+ years in Customer Success, Account Management, Client Services, or similar customer-facing roles in complex technical environments, plus 3+ years in a managerial or team lead capacity supporting large enterprises * Previous hands-on experience with MongoDB or other database technologies in areas such as solution implementation, technical account management, or enterprise architecture is highly preferred * Passion for and experience in hiring, developing and managing a team of individual contributors. Your team and their success are your top priority * A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes * A mind for technology. We’ll teach you all about MongoDB and databases, but our users and products are inherently technical. You should be too * Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus * High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management * You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view. We’re still growing and learning and will look to you to help us establish and evolve processes * A strong desire to embrace partnership and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Technical Support, Solutions Consulting, Marketing, Product, etc.) and helping to build the Customer Success “brand” across our entire organization and at our customers * You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds * An adaptive mentality. You love an ever-changing environment where you are constantly improving yourself, the team and your processes * Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally ROLE OVERVIEW & KEY RESPONSIBILITIES * People leadership: Recruit, mentor and develop individuals on the CS team * Execution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets * Build programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption * Executive presence and communication: Build and maintain relationships across MongoDB teams, organizations and offices SUCCESS MEASURES The Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities * In the first 3 months, you’ll have ramped on our key CS processes and program, effectively completed our weeklong training bootcamp and started interviewing for new team members * In 6 months, you’re actively mentoring and guiding the team through quarterly and monthly team goals and initiatives * In 12 months you’ll have accomplished in coaching your individual contributors on the team efficiently, and are on achieving and exceeding your team goals for retention, expansion and customer satisfaction ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. REQ ID: 4263288337

Commercial Sales Manager, Korea

Notion

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE We are looking for a motivated Account Executive Lead with an entrepreneurial and building spirit to join the GTM Sales Team. You and your team is instrumental in helping build pipeline, generate revenue, and expand our most strategic customers. As an Account Executive Lead, you and your team will play an important role defining/iterating on our sales motions, providing customer feedback to help share our roadmap, and generating revenue to grow our sales business. You will own the strategy and execution of your team’s territory. WHAT YOU'LL ACHIEVE * Lead a team of Account Executives who handles full cycle sales activities, including: prospecting/building pipeline, developing new potential accounts, expanding existing customers, and renewing an install base * Own the strategy of your team’s territory, including how the team maximizes the revenue it is generating and retaining * Own the execution of your team’s strategy, including the team forecast and pipeline generation * Work with cross functional partners to build playbooks and define our sales motion * Liaise with our incredible user base to provide world class customer experience * Drive executive level relationships - internally and externally * Work cross-functionally and collaboratively with internal teams (sales, inside sales, customer success, solution engineer, deal-desk, ops, legal) SKILLS YOU'LL NEED TO BRING * 7+ years of full cycle sales at a fast growing software company * 3+ years of leading a sales organization at a fast growing software company * Strong leader who builds cross functional relationships inside and outside of sales * A track record of leading high performing teams who exceeding their quotas * A phenomenally strong communicator * A strong ability to analyze data to build thoughtful strategies * Engaging and compelling presentation skills * A positive and openness minded attitude * A strong desire to be successful without sacrificing your values * A builder mentality who thrives in collaborative environments * An ability to operate within the gray and find creative or out-of-the-box solutions when faced with ambiguity * You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. NICE TO HAVES * You've got strong technical chops * Direct sales plus experience of selling through Partners * Experience of quarterly sales planning * New logo acquisition sales experience By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Senior Technical Account Manager (Korean- speaking)

Neural Concept

About Neural Concept Neural Concept is a rapidly growing company at the forefront of revolutionizing product design and simulation through advanced data science and machine learning. Specializing in optimizing engineering processes for industries such as automotive, aerospace, and energy, Neural Concept combines AI, machine learning, generative design, and engineering know-how to help world-class engineers develop products faster, more efficiently, and with improved performance. Since its founding in 2018 in Switzerland, the company has doubled its growth year over year, transitioning from a startup to a scale-up with a global team of 100+ people. Neural Concept has already made significant strides in its market, establishing a strong presence in Europe, the US, Japan and Korea. Neural Concept has a new office in Korea, where we already have valued customers and see tremendous growth potential. Join us at the cutting edge of innovation and help shape our future success in Korea’s dynamic market. If you’re ready to grow your career in a thriving tech hub, we’d love to have you on our team. About the Role We’re looking for a professional who combines technical expertise with a talent for building customer relationships in a dynamic, commercial role. This position uniquely combines engineering expertise with business acumen in the exciting field of AI for Engineering. In addition to our Account Managers and Partners, who are responsible for bringing in new customers and projects, it will be your responsibility to handle a portfolio of existing customers as main contact and helping to grow their usage of Neural Concept. Join us in making a profound impact by guiding customers toward transformative business success, working with leading engineering companies in Korea. What you will do * Drive adoption and success: Create data-driven success plans, monitor usage and engagement metrics, and partner with Account Managers on expansion and renewal strategies for key accounts. * Enable expert users: Deliver tailored demos, structured onboarding, and workflow deep-dives for designers and simulation engineers, then reinforce learning through hands-on workshops and bootcamps. * Scope and run projects: Lead discovery, craft solution-oriented technical proposals, and own milestone tracking, status reporting, and risk management from kick-off to delivery. * Amplify the customer voice: Capture feature requests and usability feedback, maintain a tight feedback loop with Product and R&D, and advocate for enhancements that reflect industry trends. * Report impact: Track and share KPIs such as customer health scores, retention, and adoption milestones to ensure transparency and continuous improvement. * Cross-functional collaboration: Act as a trusted advisor who bridges Engineering, Sales, Marketing, and Product, aligning internal roadmaps with customer objectives and steering-committee priorities. Who you are * You have an Engineering degree and industry experience in a customer facing role * You are experienced in Project and/or Account Management * You bring at least 6 years of proven experience in a technology-driven environment * You have business confidence, entrepreneurial spirit, and high energy * You are familiar with CAD/CAE software * You understand Machine Learning methods and are interested in AI's impact in Engineering * You are committed to a high level of professionalism and ethics * Fluent in English and Korean (strict requirement) What You Get * Work with a world-class technology team – our engineers are top-notch, and we always aim for excellence. * Benefit from a competitive salary and rewarding opportunities as we continue to scale. * Thrive in a collaborative, multicultural environment where your work is visible and recognized. * Develop professionally alongside talented colleagues who share knowledge freely and support one another. * Make a global impact by helping customers shift to AI-assisted design, making innovation faster, smarter, and more sustainable. * Balance life and work with a hybrid model and flexible hours—we care about results, not rigid schedules. * Regular trips to Switzerland and team events Where you will be * Seoul * Some travel will be required WE'RE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER, AND WE'RE COMMITTED TO BUILDING A DIVERSE AND INCLUSIVE ENVIRONMENT WHERE YOU CAN THRIVE.