Principal Product Manager (SCM Autonomation)

Coupang

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Who We Are? Coupang is reimagining the shopping experience for millions of customers by making commerce faster, simpler, and more reliable. Our marketplace business plays a critical role in expanding selection, improving customer choice, and enabling sellers of all sizes to grow through Coupang’s platform. We are looking for a Senior Staff Technical Program Manager to lead high-impact programs across Coupang’s Marketplace Selling Partner APIs. This role will work closely with large sellers, ERP integrators, product managers, engineering teams, operations, and business stakeholders to scale marketplace selection while improving catalog quality and completeness.   ROLE OVERVIEW As a Senior Staff TPM, you will drive strategic programs that help large sellers and ERP integration partners connect to Coupang more effectively through APIs. Your primary focus will be increasing marketplace selection and improving the quality of product catalog data, including reducing missing or incomplete catalog attributes. You will own complex, cross-functional initiatives from strategy through execution, translating business goals into technical programs and ensuring that sellers, integrators, and internal teams have the capabilities, documentation, tooling, and operational processes needed to succeed.   KEY RESPONSIBILITIES * Lead large-scale technical programs for Coupang Marketplace Selling Partner APIs, focused on seller onboarding, catalog integration, selection growth, and catalog quality improvement. * Partner directly with large sellers and ERP integrators to understand integration needs, remove technical blockers, and improve API adoption. * Drive programs that increase marketplace selection while ensuring products are listed with complete, accurate, and high-quality catalog attributes. * Work with product and engineering teams to define API requirements, prioritize roadmap items, and improve integration workflows for sellers and third-party integrators. * Identify gaps in catalog attribute coverage, data quality, validation rules, error handling, and API usability, then lead initiatives to close those gaps. * Establish metrics, mechanisms, and reporting to track selection growth, catalog completeness, integration success rates, API adoption, and seller experience. * Coordinate across engineering, product, marketplace business teams, operations, legal, compliance, and partner-facing teams to deliver scalable solutions. * Develop operating mechanisms for launch readiness, partner escalation management, API change management, and post-launch performance tracking. * Represent the needs of large sellers and ERP partners in technical roadmap discussions. * Communicate program strategy, risks, tradeoffs, and progress clearly to senior leadership.   BASIC QUALIFICATIONS * Significant experience in technical program management, product management, engineering management, or a related technical leadership role. * Experience leading complex, cross-functional programs involving APIs, platform products, enterprise integrations, or developer-facing systems. * Strong understanding of marketplace, e-commerce, catalog, seller platform, or retail technology domains. * Experience working with external partners, enterprise customers, system integrators, ERP providers, or large-scale API consumers. * Demonstrated ability to translate business objectives into technical requirements and execution plans. * Strong program management skills, including roadmap planning, dependency management, risk mitigation, stakeholder alignment, and executive communication. * Ability to operate effectively in ambiguous environments and drive clarity across technical and business teams. * Good written and verbal communication skills in English. * Fluent Korean Speaking/Reading/Writing skills * Ability to work from Seoul, South Korea.   PREFERRED QUALIFICATIONS * Experience with marketplace seller APIs, catalog ingestion, product listing workflows, item data quality, taxonomy, or attribute completeness. * Experience working with ERP systems, system integrators, middleware platforms, or large seller integrations. * Familiarity with API design principles, developer experience, integration testing, error handling, and API documentation. * Experience defining and driving metrics related to selection growth, catalog quality, API adoption, and partner success. * Korean language proficiency or experience working with Korean sellers, partners, or local market teams. * Experience operating at Senior Staff, Principal, or equivalent level in a large-scale technology organization.   WHAT SUCCESS LOOKS LIKE In this role, success means that more large sellers and ERP partners can integrate with Coupang efficiently, onboard more selection at scale, and provide complete, high-quality catalog data. You will help reduce friction in the seller integration journey, improve marketplace catalog completeness, and build the mechanisms needed for long-term API platform growth.   IDEAL CANDIDATE The ideal candidate is a senior technical leader who can move comfortably between business strategy, partner engagement, and deep technical execution. You understand how APIs enable platform scale, how catalog quality affects customer experience, and how to align many teams around measurable marketplace outcomes. You are comfortable influencing senior stakeholders, diving into technical details, and working directly with external partners to solve hard problems.   Recruitment Process and Others Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. * https://www.coupang.jobs/en/privacy-policy/ Document Return Policy * This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. * A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. * A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. * In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

Coupang

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Team: Customer Experience (CX) Our CX team transforms the end-to-end shopping journey. We identify customer pain points, build solutions, and continuously improve the funnel—from sign-up to search to checkout. Every feature we design starts with the customer and ends with measurable impact.   Role Overview As a Lead AI Design Technologist (Staff Product Designer), you will elevate our design capabilities through the strategic integration of Artificial Intelligence. This isn’t just about using AI tools; it’s about fundamentally transforming how we approach design—from initial concept to final execution—while consistently delivering exceptional and impactful e-commerce customer experiences. You will be a critical leader in shaping our design future, driving innovation, and fostering a culture of AI-driven design excellence within our team. You’ll sit at the center of AI innovation, working side-by-side with Design Operations, Design system team and Engineers. * The location is Seoul, S. Korea.   Key Responsibilities 1. Problem Definition & Strategic Design Thinking * Identify high-leverage opportunities for AI to eliminate creative friction and operational bottlenecks. * Translate ambiguous business goals into a concrete multi-year roadmap for AI-assisted design workflows.= * Advocate for a "human-in-the-loop" philosophy, ensuring AI enhances rather than replaces human intuition. 2. Interaction & System Design * Architect the next generation of our design system, moving from static components to intelligent, context-aware patterns. * Define new interaction paradigms for AI (LLM interfaces, generative UI, and predictive workflows). * Ensure systemic consistency across complex, data-heavy product surfaces. 3. Data-Driven Design & Autonomous Analytics * Leverage product usage data and AI-driven insights to automate usability testing and feedback loops. * Design autonomous dashboards that proactively alert the team to design regressions or optimization opportunities. * Use quantitative signals to validate the impact of productivity tools on shipping velocity. 4. Technical & Operational Insight * Partner deeply with Engineering to understand the constraints and possibilities of model architectures (LLMs, Diffusion, etc.). * Bridge the gap between design intent and technical feasibility, ensuring the AI system is performant and scalable. * Operationalize design AI, creating playbooks for how teams should prompt, train, and interact with internal tools. 5. Hands-on Prototyping & Execution * Build high-fidelity, functional prototypes to test complex AI interactions. * "Lead by doing"—producing production-ready assets while simultaneously mentoring senior and mid-level designers. * Ship zero-to-one AI products that redefine the industry standard for internal design productivity.   Qualifications A) Basic Qualifications * 8+ years of experience in Product Design, with at least 2 years in a staff, principal, or lead capacity. * A portfolio demonstrating system-level thinking—moving beyond individual screens to holistic frameworks. * Expertise in Figma and advanced prototyping tools (e.g., Framer, Protopie, or code-based prototypes). * Proven track record of shipping complex products at scale. B) Preferred Qualifications * AI/ML Fluency: Direct experience designing for generative AI, prompt engineering, or ML-driven products. * Technical Proficiency: Ability to write code (React, Python, or CSS/HTML) to build tools or interact with APIs. * Systemic Scale: Experience managing or contributing to large-scale design systems (e.g., Polaris, Carbon, Material Design). * Strategic Influence: Experience presenting to C-suite stakeholders and influencing cross-functional roadmaps.   Expectations As a Staff Designer, you are expected to be a multiplier. You will be judged not just by the quality of your pixels, but by the efficiency you unlock for the entire organization. You will operate with high autonomy, navigating technical uncertainty with a clear design vision and a relentless focus on execution.   Recruitment Process and Others Recruitment Process   * Application Review - Virtual Onsite Interview 1 - Virtual Onsite Interview 2 – Offer   * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.   * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Details to Consider   * This job posting may be closed prior to the stated end date for application if all openings are filled.   * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.   * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.   * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.   * Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.   * This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.   https://privacy.coupang.com/en/land/jobs/     Document Return Policy 1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.   2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.  4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.  5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

Coupang

Company Introduction We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview The Principal Technical Compliance Manager – IT SOX is a director‑level individual contributor responsible for defining and executing the enterprise IT SOX strategy across Coupang Engineered Systems. Reporting to the Director of Technical Compliance, this role owns end‑to‑end IT SOX program strategy, planning, execution, and operational excellence, ensuring a consistent, scalable, and high‑quality control environment across all SOX‑in‑scope systems. This role operates as a technical program leader, driving strategy and influencing senior engineering and platform leaders. A key focus is leveraging automation and AI‑enabled tooling to scale risk management, improve compliance observability, and reduce manual effort while increasing audit confidence. Success requires deep technical fluency in modern distributed systems, strong SOX ITGC expertise, and the ability to scale compliance programs in high‑growth, technology‑first environments. Responsibilities * Program Ownership & Strategy * Own the IT SOX compliance strategy across all engineered systems, including multi‑year roadmap development, prioritization, and execution of SOX‑impacting initiatives * Serve as the single‑threaded owner for IT SOX program outcomes, quality, and continuous improvement * Define a strategic vision for scaling IT risk management and compliance observability, including the effective use of AI, analytics, and automation to enhance control coverage and reduce operational friction   * Metrics, Operational Excellence & Scaling * Establish clear program goals and success metrics, including: * Output goals aligned to audit quality, risk reduction, and control reliability * Input metrics that drive predictable and scalable execution * Feedback loops that validate outcomes and continuously iterate program design * Design and implement operational working models, SOPs, and SLAs to maximize efficiency and throughput across ITGC design and testing * Identify and drive opportunities to leverage AI‑enabled tools (e.g., intelligent evidence validation, anomaly detection, control monitoring) to improve risk visibility and testing consistency at scale * Cross‑Functional Leadership & Influence * Partner with senior engineering, infrastructure, security, and corporate IT leaders to plan, prioritize, and deliver SOX‑impacting initiatives * Influence technical design and operational decisions to proactively mitigate financial reporting and technology risks * Act as a trusted advisor to technology leadership on IT risk, controls, and the adoption of automation or AI solutions to improve compliance outcomes   * Technical, Risk & AI‑Enabled Compliance Expertise * Develop and maintain a deep understanding of Coupang’s platform infrastructure, service‑oriented and distributed architectures, and how engineered systems integrate with Corporate IT for financial reporting * Drive improvements in compliance observability, including real‑time or near‑real‑time visibility into control health, execution, and risk signals * Identify, assess, and respond to emerging IT risks, regulatory changes, and industry trends, including those introduced by AI‑driven systems and automation * Provide technical leadership in evaluating control design for cloud‑native, containerized, and AI‑augmented environments   Qualifications * Education & Experience * Bachelor’s degree in Computer Science, Information Systems, Engineering, Accounting, or related technical or quantitative fields. Advanced degree (MBA, MS) preferred but not required; equivalent professional experience considered * 12+ years of progressive experience in IT SOX compliance, IT risk management, or technical compliance for large‑scale or publicly traded organizations, with demonstrated ownership of enterprise‑wide programs * Demonstrated experience operating at a director or principal IC level, influencing senior stakeholders without people management responsibility * Professional certifications such as CISA, CRISC, CIA, CISSP, or equivalent strongly preferred * Demonstrated experience owning or materially transforming IT SOX programs for large‑scale, technology‑driven organizations, including automation, tooling, or AI‑enabled approaches to control monitoring and risk visibility * Technical & Professional Expertise * Deep expertise in Sarbanes‑Oxley Section 404 and IT General Controls (ITGCs) * Strong knowledge of IT and Information Security risk and control frameworks * Experience driving automation or AI‑assisted approaches to risk identification, control testing, monitoring, or compliance analytics * Experience evaluating controls across both enterprise applications and custom‑developed software, including: * Service‑oriented and microservices architectures * Distributed systems access management and service deployment * Modern software development and CI/CD practices * Strong familiarity with: * AWS cloud services and cloud‑native architectures * Containerized and distributed systems * Relational databases, object‑oriented systems, and messaging/queue infrastructure Recruitment Process and Others * Recruitment Process  1. Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  2. The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  3. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  * Things to Consider  1. This job posting may be closed prior to the stated end date for application if all openings are filled.     2. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.     3. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.  * Privacy Notice  1. Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located HERE.  * Document Return Policy  1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.   2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail.  4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.  5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable. Equal Opportunities for All Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.