Coupang · Seoul
Senior Director, Brand Management
Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?”...
Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without
Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the
multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that
established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels
us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial
surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to
get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company
grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break
traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Role Overview
As our Brand Management Leader, you will play a pivotal part in Coupang’s Retail (Rocket delivery) business. With sound judgement
in Retail business, you will analyze complex problems and phenomena to identify root causes and solutions, and serve as a great
leader, exceptional communicator, and negotiator.
In the key areas of Retail business including Brand Management, Business Planning (Program Management), and Selection Planning,
you will build strategic relationships with our retail partners and set conditions for negotiations that can improve our revenue
and profit, driving growth and profit of our Retail business as well as world-class customer experience. Our mission is to create
a world where people ask, “how did we ever live without Coupang?”.
What you will do
Run various businesses pertaining to Retail that are not limited to a specific category.
- As a leader, provide a strategic vision for the business you run, and build and develop strategic relationships with
internal/external key partners based on thorough understanding of their interests.
- With leadership rooted in strong negotiation capabilities and outstanding judgement, break down complex problems into simpler
components and analyze them to conduct seamless and successful cooperation and negotiations with executives and high-level
stakeholders of external retail companies.
- Show keen interest and excellent capabilities in terms of leadership, business analysis and decision making, negotiation, and
operation. Set up standards for the metrics required for business operation, with an aim to deliver a world-class shopping
experience. Provide and implement guidelines necessary for the overall business process ranging from sales, marketing,
inventory, and P&L management.
- Achieve improvements through a systematic approach and utilize new opportunities without hesitation to drive business growth
and enhance customer satisfaction.
Hire the best talents and nurture them into future leaders who can develop, launch and run new businesses.
Basic Qualifications
- Bachelor’s degree or higher and at least 15 years of experience in the field of business
- Ability to provide “hands-on” leadership to solve problems based on experiences with playing a managerial role and successfully
handling end-to-end aspects of a business, including P&L
- Experience in establishing long-lasting relationships with top-notch global/local brands in the retail and eCommerce market and
leading successful negotiations with them
- Ability to influence the organization with strong and verifiable analytical skills
- Experience in managing/building a team and hiring team members including your subordinate employees
Preferred Qualifications
- Experience in taking on challenges and acting decisively to innovate existing practices in order to maximize customer
satisfaction, which is our top priority
- Interest in technologies and experience in driving an initiative to simplify tasks and bring about changes through
systematization
- Strong communication skills/experiences that help preparing persuasive and clear documents and providing ideas in a passionate
and convincing manner
- Experience in conducting an excellent negotiation with a high-level representative of a domestic/global company
- Ability to act rapidly and courageously without fear of failure
- Fluency in both English and Korean preferred, but not required.
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or
other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application
stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of
the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential
treatment for employment in accordance with applicable laws.
- Job titles and responsibilities may be subject to change depending on the candidate's overall experience, etc. This will be
communicated to the candidate at the appropriate time before the offer.
- Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
- This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may
be either skipped, shortened or extended if necessary for business purposes.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located
Document Return Policy
1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the
Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply
where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those
documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural
disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job
applicant.
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2
above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring
Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of
identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address
via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2
above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion
of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed
immediately in accordance with the Personal Information Protection Act.
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise
not applicable.
Role
Senior Director, Brand Management
Category
zz-Evergreen Requisition
Locations
Published
June 16
Deadline
August 16