
Coupang · Seoul
Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” ...
Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without
Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the
multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and
reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels
us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs
surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to
get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company
grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break
traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Role Overview
The Coupang Marketplace business is responsible for providing a scalable platform where sellers of any scale and size can be
successful selling on Coupang.
In this role, you will have opportunity to deeply understand the vibrant online seller community in South Korea and Asia.
Coupang Marketplace is seeing significant year-over-year business growth, and we are building the team to get us there.
What You Will Do
includes seller acquisition, product listings, managing orders and shipments etc.
setting success metrics, running A/B tests and increasing customer adoption.
growth.
Basic Qualifications
vision.
Preferred Qualifications
Recruitment Process and Others
other circumstances.
stage.
Details to Consider
of the application process.
treatment for employment in accordance with applicable laws.
communicated to the candidate at the appropriate time before the offer.
may be either skipped, shortened or extended if necessary for business purposes.
Privacy Notice
https://privacy.coupang.com/en/land/jobs/
Document Return Policy
1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
1. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the
Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply
where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those
documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural
disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job
applicant.
1. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2
above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring
Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the
date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated
address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered
mail.
1. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2
above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion
of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be
destroyed immediately in accordance with the Personal Information Protection Act.
1. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise
not applicable.
Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview We are looking for a customer-obsessed, data-driven, and strategic Product Owner to join the Marketplace Seller Logistics team. In this role, you will own and drive seller logistics initiatives that improve operational efficiency, seller experience, and fulfillment performance across Coupang’s Marketplace ecosystem. You will work closely with internal operations, supply chain, product, and tech teams to build scalable logistics solutions that enable marketplace sellers to grow efficiently on Coupang’s platform. As a key member of the Marketplace organization, you will think and act like a business owner — identifying operational pain points, improving logistics processes, and launching scalable programs that enhance inbound, fulfillment, inventory, and delivery experiences for sellers and customers alike. You will play a critical role in driving marketplace growth by reducing logistics friction, improving seller adoption of logistics programs, and optimizing end-to-end operational performance. This is a high-impact, high-visibility role for someone who thrives in a fast-paced, highly analytical, and execution-focused environment. If you are a bold, entrepreneurial thinker who is passionate about solving complex logistics problems at scale and building best-in-class seller experiences, this role is for you. What You Will Do * Own the strategy, roadmap, and operational KPIs for Marketplace seller logistics initiatives * Drive improvements across the end-to-end seller logistics journey, including inbound operations, inventory management, fulfillment adoption, delivery performance, and returns experience * Identify operational bottlenecks and friction points impacting sellers and customers, and develop scalable solutions to improve efficiency and service levels * Partner cross-functionally with Operations, Supply Chain, Product, Engineering, Marketplace Business Development, and Customer Experience teams to deliver impactful logistics initiatives * Analyze operational and seller performance data to identify growth opportunities, improve SLA performance, and optimize cost efficiency * Lead seller-focused programs that improve onboarding, logistics adoption, operational compliance, and overall marketplace experience * Define business requirements, operational processes, and success metrics for new logistics products and operational enhancements * Drive continuous process improvement initiatives to enhance scalability, operational excellence, and seller satisfaction * Act as the Voice of the Seller by deeply understanding seller pain points, operational challenges, and logistics needs Basic Qualifications * Business-level proficiency in English and Korean (spoken and written) is required * Minimum 5 years of experience in product management, marketplace operations, seller logistics, supply chain, or e-commerce fulfillment * Strong analytical and problem-solving skills with the ability to translate data into actionable business insights * Demonstrated experience managing cross-functional projects in fast-paced and highly ambiguous environments * Strong ownership mindset with a bias for action and hands-on execution * Excellent stakeholder management and communication skills with the ability to influence across multiple functions Preferred Qualifications * Experience in e-commerce, marketplace logistics, fulfillment operations, or supply chain programs preferred * Familiarity with seller operations, warehouse processes, transportation networks, or fulfillment systems is a plus Recruitment Process and Others * Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. * Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met. * This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/ Document Return Policy 1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. 2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. 3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. 4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. 5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.
회사 소개 쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다. 쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다. 쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요. Job Overview Rocket Growth (RG) is a Coupang Fulfillment business that enables sellers to offer customers the best-in-class delivery and post-purchase experience. With RG, sellers’ products get the Rocket badge and are delivered via Coupang’s Rocket delivery network. RG is the fastest-growing team in Coupang with an ambitious roadmap. We are hiring a Group Product Manager to lead our Settlement & Policy Platforms, driving scalable systems that power financial flows, enforce program rules, and build trust with sellers and customers. As a Senior Product Manager, you will own end-to-end product strategy, architecture, and execution for settlement systems and policy platforms. You will define KPIs tied to OKRs, challenge the status quo, and drive alignment across a diverse stakeholder set. Key Responsibilities Product Strategy & Ownership * Define and own the product vision and roadmap for Settlement & Policy platforms * Build scalable systems for: * Settlement workflows (Fees, disbursements, adjustments) * Policy enforcement (eligibility, compliance, seller behavior rules) * Design configurable platforms that enable rapid rollout of new policies, fee structures, and promotions Execution Excellence * Own the full product lifecycle: requirements, design, development, launch, and iteration * Define success metrics (accuracy, latency, adoption, dispute rate) and drive continuous improvement * Enable experimentation (A/B testing) on fee structures, incentives, and policy interventions System & Platform Design * Build robust, auditable systems for high-accuracy financial operations * Partner with engineering to implement policy engines and settlement logic that scale across markets * Reduce operational overhead through automation and system-driven guardrails Stakeholder Management * Align Finance, Legal, Compliance, Seller Ops, and Engineering on product strategy * Translate complex business requirements into scalable product solutions * Drive prioritization based on business impact and long-term scalability Seller Experience * Improve transparency and trust in settlement calculations * Build tools and reporting that reduce seller disputes and increase clarity Mentorship & Leadership * Mentor junior PMs and contribute to strong product culture * Lead through influence and set high standards for product thinking and execution Qualifications * 7+ years of Product Management experience, preferably in fintech, payments, or marketplace platforms * Proven track record of launching and scaling complex systems * Strong analytical and problem-solving skills; highly comfortable with data * Experience working cross-functionally with tech, finance, and business teams * Strong communication and stakeholder management skills * Ability to operate in ambiguity and drive clarity * Bilingual Korean–English speaker 전형 절차 및 안내 사항 * 전형절차 * 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격 * 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. * 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. * 참고사항 * 본 공고는 모집 완료 시 조기 마감될 수 있습니다. * 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. * 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다. * 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다. * 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 개인정보 처리방침 * 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy/ 서류 반환 정책 1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. 3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다. 4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. 5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.
Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Who We Are? Coupang is reimagining the shopping experience for millions of customers by making commerce faster, simpler, and more reliable. Our marketplace business plays a critical role in expanding selection, improving customer choice, and enabling sellers of all sizes to grow through Coupang’s platform. We are looking for a Senior Staff Technical Program Manager to lead high-impact programs across Coupang’s Marketplace Selling Partner APIs. This role will work closely with large sellers, ERP integrators, product managers, engineering teams, operations, and business stakeholders to scale marketplace selection while improving catalog quality and completeness. ROLE OVERVIEW As a Senior Staff TPM, you will drive strategic programs that help large sellers and ERP integration partners connect to Coupang more effectively through APIs. Your primary focus will be increasing marketplace selection and improving the quality of product catalog data, including reducing missing or incomplete catalog attributes. You will own complex, cross-functional initiatives from strategy through execution, translating business goals into technical programs and ensuring that sellers, integrators, and internal teams have the capabilities, documentation, tooling, and operational processes needed to succeed. KEY RESPONSIBILITIES * Lead large-scale technical programs for Coupang Marketplace Selling Partner APIs, focused on seller onboarding, catalog integration, selection growth, and catalog quality improvement. * Partner directly with large sellers and ERP integrators to understand integration needs, remove technical blockers, and improve API adoption. * Drive programs that increase marketplace selection while ensuring products are listed with complete, accurate, and high-quality catalog attributes. * Work with product and engineering teams to define API requirements, prioritize roadmap items, and improve integration workflows for sellers and third-party integrators. * Identify gaps in catalog attribute coverage, data quality, validation rules, error handling, and API usability, then lead initiatives to close those gaps. * Establish metrics, mechanisms, and reporting to track selection growth, catalog completeness, integration success rates, API adoption, and seller experience. * Coordinate across engineering, product, marketplace business teams, operations, legal, compliance, and partner-facing teams to deliver scalable solutions. * Develop operating mechanisms for launch readiness, partner escalation management, API change management, and post-launch performance tracking. * Represent the needs of large sellers and ERP partners in technical roadmap discussions. * Communicate program strategy, risks, tradeoffs, and progress clearly to senior leadership. BASIC QUALIFICATIONS * Significant experience in technical program management, product management, engineering management, or a related technical leadership role. * Experience leading complex, cross-functional programs involving APIs, platform products, enterprise integrations, or developer-facing systems. * Strong understanding of marketplace, e-commerce, catalog, seller platform, or retail technology domains. * Experience working with external partners, enterprise customers, system integrators, ERP providers, or large-scale API consumers. * Demonstrated ability to translate business objectives into technical requirements and execution plans. * Strong program management skills, including roadmap planning, dependency management, risk mitigation, stakeholder alignment, and executive communication. * Ability to operate effectively in ambiguous environments and drive clarity across technical and business teams. * Good written and verbal communication skills in English. * Fluent Korean Speaking/Reading/Writing skills * Ability to work from Seoul, South Korea. PREFERRED QUALIFICATIONS * Experience with marketplace seller APIs, catalog ingestion, product listing workflows, item data quality, taxonomy, or attribute completeness. * Experience working with ERP systems, system integrators, middleware platforms, or large seller integrations. * Familiarity with API design principles, developer experience, integration testing, error handling, and API documentation. * Experience defining and driving metrics related to selection growth, catalog quality, API adoption, and partner success. * Korean language proficiency or experience working with Korean sellers, partners, or local market teams. * Experience operating at Senior Staff, Principal, or equivalent level in a large-scale technology organization. WHAT SUCCESS LOOKS LIKE In this role, success means that more large sellers and ERP partners can integrate with Coupang efficiently, onboard more selection at scale, and provide complete, high-quality catalog data. You will help reduce friction in the seller integration journey, improve marketplace catalog completeness, and build the mechanisms needed for long-term API platform growth. IDEAL CANDIDATE The ideal candidate is a senior technical leader who can move comfortably between business strategy, partner engagement, and deep technical execution. You understand how APIs enable platform scale, how catalog quality affects customer experience, and how to align many teams around measurable marketplace outcomes. You are comfortable influencing senior stakeholders, diving into technical details, and working directly with external partners to solve hard problems. Recruitment Process and Others Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. * https://www.coupang.jobs/en/privacy-policy/ Document Return Policy * This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. * A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. * A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. * In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.