
Agoda · Seoul
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for tra...
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by
their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working
together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across
our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If
you’re ready to begin your best journey and help build travel for the world, join us.
About the Team
Agoda’s Customer Experience Group delivers critical support to customers and partners across markets, channels, and business
lines. As our operations scale in complexity, Senior Regional Managers play a pivotal role in ensuring regional resiliency,
standardization, and sustained performance across multiple sites and partners.
About the Role
The Senior Regional Manager is accountable for end-to-end performance of a regional customer/partner operations area, typically
spanning multiple countries, sites, or vendor partners. This role translates company strategy into a cohesive regional roadmap,
balances cross site tradeoffs, and ensures consistent, high quality service delivery at scale.
You will act as the regional authority on customer operations performance, risks, and improvement initiatives, while developing
strong leadership benches and resilient operating models.
Key Responsibilities
Regional & Operational Ownership
Strategy & Roadmap
business impact
Improvement, Innovation & Resiliency
Stakeholder Leadership
People & Organization Leadership
What You’ll Bring
collaborate effectively with stakeholders
Nice to Have
Why Agoda
#CUST #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo
#osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya
#okinawa #fukuoka #sapporo #manila #OTHR
PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize
attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at
Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity
regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity,
disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details
removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited
third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the
candidate directly without any obligation to pay a recruitment fee.
WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: As the Notino Experience Program Manager for EMEA and APAC, you'll be the regional anchor for how Notion's global people programs come to life outside the U.S. This role is perfect for strategic thinkers and big dreamers who thrive at the intersection of global vision and local execution. Based in Dublin and reporting to the Notino Experience & Environment Lead for APAC & EMEA, you'll bridge the Global Experience Programs team in AMER with our environment teams internationally across Sydney, Tokyo, Seoul, and Hyderabad — translating global programs into locally relevant, high-quality experiences and building the operational infrastructure to make that happen at scale. WHAT YOU'LL ACHIEVE: * Own regional program operations. Take end-to-end ownership of key people programs across EMEA and APAC — from onboarding and performance cycles to engagement surveys and talent retention initiatives. You'll research, plan, launch, and iterate. * Bridge global and local. Act as the connective layer between the Global Experience Programs team and on-the-ground environment teams. You'll translate global frameworks into locally relevant experiences. * Build the infrastructure. Create processes, playbooks, and agents that make local execution easier and more consistent across markets. Think onboarding workflows, program calendars, and repeatable delivery frameworks. * Elevate Affinity Groups. Partner with Affinity Group leads across the region to strengthen their programmes, provide operational support, and help surface retention and engagement insights from within those communities. * Use data to drive decisions. Build and maintain dashboards that track program health, adoption, and outcomes. Use what you learn to run experiments, course-correct quickly, and demonstrate ROI. * Partner cross-functionally. Work closely with People Partners, NoE , Recruitment and business leaders to align people programs with organisational goals and ensure an inclusive, well-supported employee experience. * Champion the Notion Experience. Help craft and bring to life a more distinct Notino Experience brand across EMEA and APAC — reimagining how we work, how we connect, and what it feels like to be a Notino in your region. SKILLS YOU'LL NEED TO BRING: * Programatic: experience running people programs end-to-end, across multiple markets & time zones. * AI-native mindset: you’re “AI‑pilled” in the best way: you proactively use AI tools to speed up research, ops, and communication, and you’re excited to build AI agents/playbooks. * Project management: strong skills and the ability to hold many moving pieces. * Stakeholder trust: you build trust naturally across levels, from team members to executive partners. * Bias toward action: you’re resourceful, scrappy when needed, and energised by a fast-moving environment. * Change management: experience driving change at a high-growth company — you know how to bring people along, not just roll things out. * Executive presence: you’re comfortable presenting to and partnering with senior leaders. NICE TO HAVES: * Familiarity with or enthusiasm for Notion * Experience working across APAC and EMEA markets, with an understanding of cultural nuance in employee experience. * Comfort with Slack as a primary communication and culture-building tool Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €70,000 - €90,000. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
DIRECTOR, SELECTION OPERATIONAL EXCELLENCE ---------------------------------------------------------------------------------------------------------------------------------- ABOUT COUPANG Coupang is reimagining the shopping experience with the goal of wowing each customer from the moment they open the Coupang app to the moment an order is delivered to their door. Powered by an end-to-end e-commerce and logistics network and a culture of customer obsession, Coupang has redefined tradeoffs between speed, selection, and price. We provide fast delivery on millions of items, including fresh groceries, delivered within hours nationwide, 365 days a year. South Korea represents one of the most dynamic and fast-growing e-commerce markets globally, and Coupang continues to lead through innovation and operational excellence. ---------------------------------------------------------------------------------------------------------------------------------- ROLE OVERVIEW As Director of Selection Operational Excellence, you will lead the strategy and execution of Coupang’s selection identification and onboarding operations. This role sits at the forefront of the customer experience—defining what products we should sell and ensuring we deliver the most relevant, high-demand, and differentiated selection. You will own a multi-year roadmap, drive data-backed decision making, and build scalable, tech-enabled processes. This is a highly cross-functional leadership role requiring strong business judgment, deep analytical thinking, and the ability to influence senior stakeholders. ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU WILL DO SELECTION STRATEGY & IDENTIFICATION * Lead selection identification across multiple retail categories (e.g., Electronics, Home, Consumables, Baby, Sports). * Identify non-obvious selection gaps, including variants, bundles, niche brands, and emerging customer demand. * Develop data-driven perspectives leveraging customer signals, reviews, trends, and market insights. * Translate insights into actionable strategies to improve selection coverage and relevance. STRATEGIC LEADERSHIP * Define and execute a 2–3 year roadmap for selection planning and onboarding. * Partner with Category, Product, Engineering, and Catalog teams to accelerate selection expansion. * Align selection strategy with customer experience and broader business goals. OPERATIONAL EXCELLENCE * Design and scale SOPs, SLAs, and quality frameworks to ensure consistent and efficient execution. * Introduce automation, tooling, and process improvements to reduce defects and manual effort. * Establish feedback loops, audits, and continuous improvement mechanisms. DATA-DRIVEN EXECUTION * Analyze internal metrics and external market trends to identify opportunities and root causes. * Drive initiatives that improve catalog quality, onboarding speed, and operational efficiency. * Ensure selection decisions are tied to commercial outcomes and customer impact. STAKEHOLDER MANAGEMENT * Act as a key influencer across teams, using data-backed insights to challenge assumptions and drive alignment. * Present recommendations and strategies clearly and effectively to senior leadership. TEAM LEADERSHIP * Build and lead a high-performing organization. * Foster a culture of ownership, innovation, and continuous improvement. * Mentor leaders and develop strong succession pipelines. ---------------------------------------------------------------------------------------------------------------------------------- BASIC QUALIFICATIONS * 10+ years of experience in operations, strategy, e-commerce, retail, or catalog/selection management. * Proven experience leading large teams and complex cross-functional initiatives. * Strong analytical and problem-solving skills with a data-driven mindset. * Demonstrated ability to drive process improvements and measurable business impact. * Excellent communication and stakeholder management skills. ---------------------------------------------------------------------------------------------------------------------------------- PREFERRED QUALIFICATIONS * Experience in selection or catalog operations, including SOP/SLA design and process optimization. * Familiarity with operational excellence frameworks (e.g., defect detection, feedback loops, automation). * Knowledge of AI/ML applications in selection planning or catalog optimization. * Experience in global or regional e-commerce environments. * Bilingual proficiency in Korean and English preferred. ---------------------------------------------------------------------------------------------------------------------------------- LEADERSHIP QUALITIES * Customer Obsession: Deep commitment to improving customer experience through better selection. * Ownership: Takes end-to-end accountability for strategy and execution. * Dive Deep: Ability to uncover root causes and solve complex problems. * Invent & Simplify: Drives scalable solutions through innovation and automation. * Bias for Action: Operates effectively in a fast-paced, ambiguous environment. ---------------------------------------------------------------------------------------------------------------------------------- WHY THIS ROLE MATTERS This role directly impacts Coupang’s growth and customer experience by ensuring we offer the most relevant selection at scale. You will shape how we identify opportunities, influence business decisions, and build the future of selection strategy at Coupang. ---------------------------------------------------------------------------------------------------------------------------------- RECRUITMENT PROCESS Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary depending on the role and may change due to scheduling or other circumstances. Interview schedules and results will be communicated via the email address provided at the time of application. ---------------------------------------------------------------------------------------------------------------------------------- THINGS TO CONSIDER This job posting may close prior to the stated deadline if all positions are filled. Coupang reserves the right to rescind an offer of employment if a candidate is found to have provided false information during the application process. Coupang is committed to equal opportunity employment and does not discriminate against applicants based on disability or veteran status. Job titles and responsibilities may be adjusted based on the candidate’s experience and qualifications. This will be communicated prior to the offer stage. ---------------------------------------------------------------------------------------------------------------------------------- PRIVACY NOTICE Your personal information will be collected and managed by Coupang in accordance with the Application Privacy Notice. For more details, please visit: https://www.coupang.jobs/en/privacy-policy/ ---------------------------------------------------------------------------------------------------------------------------------- DOCUMENT RETURN POLICY This notification is provided in accordance with Article 11 (6) of the Fair Hiring Procedure Act. Applicants who have applied but were not selected may request the return of submitted hiring documents, except where such documents were submitted via the company website or email, or voluntarily without company request. If documents are lost due to natural disaster or other circumstances beyond the company’s control, they will be considered returned. Applicants wishing to request the return of documents must submit the prescribed “Request for Return of Hiring Documents” form (Annex Form No. 3 of the Enforcement Rule of the Fair Hiring Procedure Act) to: Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul Upon request, documents will be returned within 14 days via registered mail, with postage costs borne by the applicant. Submitted documents will be retained for 180 days after the recruitment process concludes and will be destroyed thereafter in accordance with applicable data protection laws.
Join our global force of 400+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us, and let the world feel your work. As the VP of B2B Sales, RoW, you are responsible for revenue growth across our key international markets outside the US. This is a leadership role designed for an expert commercial strategist who balances high-level vision with a hands-on, execution-oriented leadership style. Inheriting a high-performing, cross-functional organization, you will own both new logo acquisition and driving positive Net Retention Rate (NRR) across our existing portfolio. You will initially manage experienced Team Leads who oversee local sales teams across our focus markets. Your primary focus will be to grow our B2B business through new customer acquisition and portfolio expansion. Your key responsibilities include * Drive Revenue & Global Scale: Own the B2B revenue targets and budget for the RoW region. Intuitively navigate fragmented international markets, tailoring the GTM strategy to fit diverse regional demands while fiercely protecting healthy unit economics across both new logos and existing portfolios. * Architect the Sales Playbook: Don't just execute an existing playbook; actively refine, rebuild, and modernize it. Lead the team through complex scaling transitions (drawing from your experience in SaaS, Gaming, E-commerce, or Media) to mature our motion into larger, high-value B2B deals. * Provide Hands-On Deal Strategy: Deeply root the team in consultative, value-based selling frameworks (e.g., MEDDPICC). Get close to the sales floor by regularly diving into active deals with Team Leads to separate signals from noise, optimize pricing models, and help cross the finish line on complex B2B partnerships. * Act as a Frontline Talent Magnet: Take personal ownership of building an ecosystem of exceptionally high talent density. Stay on the frontline; actively interviewing, hiring, coaching, and retaining a diverse, world-class team. * Modernize GTM Operations with AI: Champion the adoption of AI-driven sales enablement tools to optimize pipeline velocity, scale outbound prospecting, improve predictive forecasting, and uncover data-backed revenue opportunities. * Drive Operational Excellence & Adaptability: Proactively identify and solve systemic bottlenecks across the sales and go-to-market lifecycle. Maintain operational excellence across ways of working, systems, and tools, ensuring the team adapts fluidly to a fast-changing business environment. * Enable Strategic Collaboration: Partner seamlessly with global leadership to shape broad B2B strategy, operational plans, commission structures, cross-sell workflows, and strategic partnerships. Act as the commercial anchor for RoW, reporting transparently on numbers, market trends, and regional developments. Requirements You are a seasoned B2B executive who thrives in fast-paced, rapidly scaling technology environments. You excel at turning ambiguity into action, building immediate trust with senior stakeholders, and driving strategic continuity while remaining close to the reality of the sales floor. * Sales Leadership Experience: 15+ years of B2B sales management experience, with at least 8+ years in leadership, including 2+ years specifically managing other managers/leaders. * Diverse Industry Background: Experience from rapid-scaling industries, with a proven track record of success in fields such as SaaS, Gaming, E-commerce, Media, or Entertainment. Experience with licensing models is a major plus. * Target ICP Knowledge: Deep experience or a strong network within our key Ideal Customer Profiles (ICPs): Broadcasters & Streaming Entities, Brands, Digital Publishers, Gaming studios, or Agencies & Production Companies. You understand how AI is shifting content creation workflows for these buyers. * Strategic Communication: Strong analytical skills paired with the ability to confidently connect, communicate, and align with C-suite executives and board-level stakeholders. * AI & Tech Literacy: Experience leveraging AI methodologies, predictive analytics, and modern RevOps tech stacks to drive data-informed decision-making and operational efficiency. * Education: Bachelor’s or Master’s degree in Business Administration, or a related field (or equivalent practical experience). Equal opportunity employer We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us. Application Ready to make the world feel your work? Please apply, in English.