Sr. Manager, Business Analyst (Rocket Fresh)

Sr. Program Management Specialist (Business Intelligence)

Coupang

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.     Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”    Position: Sr.  Program Management Specialist (Business Intelligence) Role Overview: The Customer-Centric Planning team is looking for a senior Business Analyst that enables active and fast drives, providing customer Insights analysis, manage risks and opportunities for improving customer experience (CSAT), and ultimately supporting company-wide strategic decisions.    This role requires an individual with excellent attention to details, a knack for operational process planning, analytical capabilities, and strong business acumen. You must be comfortable operating in ambiguous environments and have ownership to identify and lead stakeholders to implement solutions to streamline and accelerate a wide range of business processes. An individual would succeed in this role when you’re a strategic thinker, yet capable of rolling up their sleeves and getting their hands dirty to ensure front-line execution excellence.  What You Will Do  A senior business analyst helps guide business in improving products, services, marketing programs through data analysis. This person will translate complex or ambiguous business problems into analysis requirements, implement analytical approach and drive actionable recommendations to significantly impact the business. Additionally, this person will contribute to analytics projects designed to help drive Coupang's growth, support specific initiatives from Growth Marketing and other business units, and help less senior business analysts with their development. * Design and maintain dashboard for key metrics monitoring; analyze customer data and develop strategic plans to provide service excellence  * Investigate and conduct in-depth analysis of data-driven "root causes" and propose solutions supported by data and facts and share impact.  * Drive improvement in operational performance and lead projects to further expand our business and enhance both our customers and partner teams experience.  * Develop strong ownership for customer data analysis and work with cross-functional teams on company-wide perspectives.  * Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders  * Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements.  * Analyze customer data and develop strategic plans to provide service excellence   * Compile and analyze project data to identify trends and opportunities for future growth and improvement   * Ensures that multiple projects within program roadmap meet specified timelines to deliver results  Essential Qualifications   * 5+ years of experience in data or business analysis preferably in the e-commerce or marketplace industry  * Ability to leverage intermediate and higher data visualization tools (e.g. Power BI or Tableau)  * SQL building experience is a must * English speaking and writing skill are a must, Korean speaking is a strong plus  * Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders  * Works independently, but also influences and manages project status with stakeholders, and test or implement new ideas or process improvements.  * When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts and share impact.  Preferred Qualifications:    * Experience in the e-commerce industry in an operational capacity   * Experience working with cross-functional teams Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

AI Business Analyst / Product Manager

Neurons Lab

OBJECTIVE Identify and validate high-value AI opportunities, rapidly prototype solutions, and ensure implementations deliver measurable business outcomes and tangible ROI. KPI * Revenue/cost impact of implemented AI solutions * Stakeholders' satisfaction with business case clarity and realization AREAS OF RESPONSIBILITY * Lead Discovery Process and Validate AI Opportunities * Facilitate stakeholder workshops to identify and prioritize high-impact AI use cases * Develop business cases with clear ROI models and success metrics * Build consensus among stakeholders on solution direction * Map and Redesign Business Processes * Document current workflows and pain points * Design workflows with appropriate boundaries and controls for financial environments and Agentic AI systems * Quantify expected business improvements * Define AI Solution Requirements * Translate business needs into clear technical requirements * Create user stories and acceptance criteria * Establish validation approaches for measuring success * Create Solution Prototypes * Build functional demonstrations using no-code/low-code tools * Gather user feedback to refine concepts * Develop prompt templates for financial use cases * Implement AI Governance and Compliance * Develop testing methodologies for AI systems in regulated environments * Ensure alignment with financial regulations (e.g US SR 11-7, EU AI Act) * Create documentation standards for model risk management * Leverage Financial Services Industry (FSI) Ontologies * Apply industry-standard financial ontologies (e.g. FIBO) to structure and ground data * Design knowledge graph integrations to improve AI accuracy and compliance * Validate ontology completeness and accuracy for financial applications * Ensure Ongoing Business Alignment * Manage stakeholder expectations throughout delivery * Lead business review sessions * Mitigate risks to value realization * Stay Current on AI Capabilities * Actively test and experiment with emerging AI technologies firsthand * Evaluate new tools and platforms for business value * Share relevant insights with stakeholders SKILLS * Stakeholder management and workshop facilitation * Business process analysis, requirements gathering, and documentation * Project scoping, ROI modeling, and business case development * LLM frameworks and prompt engineering for financial applications * Hands-on AI tool experience, including no-code/low-code platforms * Financial ontologies and graph databases (Neo4j, RDF/OWL) * AI governance, testing, and validation in regulated environments TRAITS * Strategic business thinker who can identify valuable AI application opportunities * Detail-oriented process analyst who can map complex workflows * Technically curious with practical, hands-on AI knowledge * Exceptional communicator who can translate between technical and business stakeholders * Creative problem-solver able to rapidly prototype solutions * Client-focused consultant who builds trust and drives business outcomes EXPERIENCE * 3-5+ years experience in business analysis, process improvement, or consulting * Practical implementation experience with LLMs and generative AI * Hands-on experience with one or more no-code/low-code platforms * Hands-on experience with orchestration frameworks (LangChain, AutoGen) or knowledge graphs * Demonstrated success in requirements gathering and stakeholder management * Demonstrated success moving AI projects from proof-of-concept to production in regulated environments * Experience with digital transformation or technology implementation projects * Background in financial services with understanding of regulatory requirement TERMS & CONDITIONS B2B contract, full remote, can be part-time or full-time engagement. Time zone: Europe

Senior Analyst, Business Insights & Analystics

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Analyst - Business Insights & Analytics to join our team. This is a Hybrid , Bangalore role, reporting to the Sr. Manager, GTM Operations in the GTM Operations department. The Sales and Go-to-Market team is a global group of professionals passionate about delighting customers, nurturing trusted partnerships, and driving a secure, cloud-enabled digital future. By collaborating across multiple disciplines, this role demonstrates the power and agility of cloud transformation to accelerate our position as a global leader. What you’ll do (Role Expectations) * Deliver complex data analysis for management using Gsuite, Snowflake, Streamlit and Python to drive informed decision-making * Manage projects to improve stakeholder visibility into business metrics, ensuring alignment and accuracy from ideation to deployment * Develop and maintain data models (DBT, Snowflake) to automate reporting and establish a single source of truth * Collaborate with stakeholders to understand business challenges and build BI solutions that enhance performance * Solve complex business problems with advanced analytics, leveraging innovation, including Gen AI, to optimize processes and reporting Who You Are (Success Profile) * You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain * 4+ years of dedicated experience in Business Insights and Analytics functions * Proficiency in Snowflake, SQL, Google Spreadsheets, Streamlit, Python, and DBT, with an understanding of Prompt Engineering for Gen AI solutions * Proven ability to drive analytics solutions in multidisciplinary environments, collaborating effectively with diverse internal teams What Will Make You Stand Out (Preferred Qualifications) * Experience implementing generative AI workflows or automated predictive models to enhance Go-to-Market (GTM) business intelligence and forecasting accuracy * Bachelor’s or a Master's degree in a relevant field * Experience within the SaaS or cybersecurity industry sectors, with a proven track record of applying advanced analytics or machine learning applications in a GTM context #LI-Hybrid #LI-VV3 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.