People Operations Specialist

Field Sales Executive Location: Regional Field Sales (Your Local Area) Contract Type: Freelance / Self-Employed (Commission-Only) Compensation: Uncapped Upfront Commission + 5-Year Recurring Revenue | OTE £7,000-£10,000+/month Build a Business. Build Wealth. Build it with SumUp. Ready to take on building your own business, backed by one of the world's leading fintech brands? This is just a job, its opportunity to drive your own journey Some people are looking for a salary. Others are looking for freedom. We are looking for entrepreneurs. As a self-employed SumUp Field Sales Partner, you are not taking a job - you are building your own business with the full backing of one of the world's leading fintech brands. You will represent technology trusted by millions of merchants globally, while creating a compounding income stream that is directly linked to your ambition and your closing rate. There are no limits on what you can achieve. For those who fully commit, six-figure earnings are a realistic first-year outcome. Many of our most successful Sales Partners earn £200,000+ per year, and our second-year entrepreneurs are already on the path to building million-pound businesses - driven entirely by the power of recurring residual income. It's not just the top performers seeing exceptional results either; almost half of our Sales Partners are currently generating around £7,000 per month, demonstrating the strength and consistency of the earning opportunity. This isn't just a job - it's an asset that grows year after year.  The Financial Blueprint (Partnership bonuses) We are more than just a card reader, you can build and grow your business across offer one of the most competitive commission structures in the payments technology industry: * Upfront Commission: 50% of the upfront contract value paid immediately upon sign-up (average upfront value per merchant: approx. £500). * Lifetime Residuals: Lifetime Residuals: Earn 25% recurring income from the transaction volume of every merchant you sign, paid monthly for up to 5 years. To support your first 3 months, your residuals are enhanced by up to 3× while you build your portfolio. * Hardware & Software Incentives: Additional direct commission on every card reader sold. * Earnings Benchmark: 40% of our active independent partners consistently earn £7,000+/month. Our top performers are well beyond that. Note: This is a 100% commission-only, self-employed role. There is no basic salary. Your financial outcome is entirely a reflection of your drive, discipline, and sales competence.   Your Daily Operation The most successful Sales Partners do not wait for opportunities - they create them. Here is what building your business looks like week to week: * Fearless Prospector: Prospecting a minimum of 30 local SMEs every day through face-to-face visits and outbound outreach - retailers, restaurants, cafes, beauty salons, and beyond. * Consultative Selling: Analysing each merchant's current payment setup, identifying genuine pain points, and presenting SumUp's full ecosystem - payments, POS, and operations - as the superior long-term solution. * Pipeline & Territory Management: Owning your designated territory while recognising you're free to generate business anywhere in the UK. Planning your sales week independently, managing your CRM, and progressing merchants from initial conversation through to hardware installation and onboarding. * Meaningful Conversations: Creating at least three real sales conversations every day and converting them into 3-5 new merchant partnerships every week. * Relationship Building: Becoming the recognised payments expert within your local business community - the person SME owners call first. Consistency creates momentum. Momentum creates freedom.   Launch Your Business Properly Every entrepreneur starts somewhere. Your journey begins with a dedicated full-time training week where you will learn everything you need - the product, the pitch, objection handling, CRM, and territory strategy - to build your business with confidence from day one. After that, you are in control of your diary, your pipeline, and your future - with ongoing coaching from experienced field sales leaders who are invested in your success. We also offer appointments to our most committed partners as your relationship with SumUp develops. You will never build alone. SumUp gives you the credibility, technology, product range, and support of one of the world's fastest-growing fintech companies - so you can focus entirely on what matters: winning merchants and building your portfolio.   Critical Requirements - Who We Are Looking For This is a high-reward role designed for resilient, self-directed sales professionals. You will only succeed here if you meet the following: * Proven Track Record: Experience in high-rejection, face-to-face or B2B sales environments - field sales, door-to-door, telecoms, energy broking, merchant services, or similar. * The Hunter Mindset: You do not wait for leads. You love the cold approach. You possess advanced objection-handling skills and treat every "no" as data, not defeat. * Financial Resilience: You understand self-employment and have the financial stability to bridge an initial pipeline-building phase before residuals begin compounding. * Self-Discipline: You operate entirely self-directed. You do not need daily management, corporate supervision, or external motivation to show up and perform. * Commercial Awareness: You understand what a recurring revenue asset is worth and can articulate that value to a business owner in plain English.   Who This Role is NOT For * Individuals seeking a secure monthly base salary or corporate benefits package. * Account managers who prefer managing existing relationships over new business acquisition. * Candidates looking for a relaxed entry-level position or structured customer service environment. * Anyone who has not operated in a commission-driven, self-generated pipeline role before.   Ready to Build Your Own Commercial Portfolio? If you have the drive, the resilience, and the B2B sales experience to back it up - and you want to build something that pays you long after the sale is made - we want to hear from you. Apply now to submit your profile and schedule an introductory call with our partner team. Let's talk numbers. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

📍Location - this role is based in our Sheffield office 2 days per week with the remaining 3 days working remotely We are looking for a highly analytical and pragmatic Service Improvement Executive to drive continuous improvement initiatives across our support function. In this role, you will act as a detective and an architect-digging into data to find inefficiencies and design and implement scalable, tech-forward solutions to elevate our customer experience. We know that having the right mindset is the most important asset, which is why we will provide the training, guidance, and mentorship you need to master our methodologies and succeed in this role. You will own the end-to-end improvement cycle, utilising a core philosophy of Measure, Identify, Improve, and Automate. From spotting gaps in our data to mapping resource expenditure and implementing AI-driven solutions, you will be the driving force behind our operational excellence. As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours. Our mission: * Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting 🌎 * We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠 * Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! 💚 What we need from you: * Experience working with and analysing large volumes of data. * Experience presenting clear, data-driven insights to a range of stakeholders. * A natural drive for problem-solving: You see a problem, you want to fix it using a structured yet creative approach. * An analytical mind: You are able to see patterns in data and use those insights to drive your decisions * A deep sense of ownership: You see things through from start to finish, proactively learning whatever is necessary to get the job done and accomplish your goal * Curiosity & Creativity: You actively want to, and get energised by, learning new things. You love taking a novel approach to resolving problems * Strong communication and interpersonal skills: You are able to communicate complex points across in a way that is easy for anyone to understand * Excellent teamwork abilities: You collaborate effortlessly with others to get things done * Adaptability, resilience and flexibility: You navigate shifting priorities with ease and keep pushing forward when things change. It would also be great if you have: * Previous experience making and acting on data-driven decisions. * Previous experience working in Customer Support / Customer-facing roles. Ideally in managing relationships or phone-based customer service. * Prior hands hands-on experience with project management, process improvement methodologies, work segmentation, or data analysis * A degree (or equivalent) in a STEM based subject WHY YOU'LL LOVE BEING A GOODLORDIAN Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info). * Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally! * Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health * 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement. * Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals * Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics WHAT’S NEXT? If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)! A full job spec is available on request. Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment. Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application. ** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer. No agencies please - we have tried and trusted partners we would turn to should we require support.