Floor Manager - Shoreditch House, East London

Soho House

The Role…  At Soho House, the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff. * Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.” * Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency. * Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development. * Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused. * Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings. * Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team. * Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard. * Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence. * Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously

Soho House

The Role…  At Soho House, a Bartender plays an essential part in delivering a premium beverage experience that is both memorable and personal. You will support the Bar Manager and Assistant Bar Manager and you’ll ensure that the bar is fully operational, stocked, and always presented to the highest standard Your main responsibility is to prepare and serve classic and contemporary cocktails, wines, and spirits with precision and flair, while creating a welcoming and sophisticated environment for our members and guests. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Prepare and serve a wide variety of drinks to a consistently high standard, including cocktails, spirits, wines, beers, and non-alcoholic beverages.  * Engage with members and guests in a warm, professional manner, remembering preferences and delivering a personalised experience.  * Maintain cleanliness, hygiene, and organisation of the bar before, during, and after service.  * Assist with stock rotation, inventory, and replenishment of supplies throughout the shift.  * Ensure compliance with licensing, health & safety, and hygiene standards always.  * Contribute to the development of new cocktail menus and seasonal drink offerings in collaboration with the bar team.  * Process orders accurately using the POS system and ensure all billing is completed to club standards.  * Collaborate effectively with the floor team, kitchen, and events department to ensure smooth and seamless service.  * Handle member queries and feedback confidently, escalating any concerns to management as appropriate.  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * 2 -3 years’ experience in similar capacity * Strong cocktail knowledge, including classics, techniques, and spirits.  * Exceptional interpersonal skills and a confident, calm presence during busy services.  * Ability to work efficiently while maintaining high standards and attention to detail.  * Experience working with POS systems, stock control, and basic reporting.  * Team player with a flexible, professional, and positive attitude.  * Fluent in English, both written and spoken.  * Personal License or willingness to obtain one (preferred).    The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP

Soho House

ABOUT US ...  Cecconi’s Amsterdam is part of the global Soho House brand, bringing classic Italian dining to life in a vibrant and elegant setting. Renowned for timeless dishes, a buzzing atmosphere, and warm, attentive service, Cecconi’s is a place where great food and genuine hospitality take centre stage. We offer an inspiring environment for hospitality professionals who take pride in craft, connection, and consistency. The Role We’re looking for an experienced Floor Manager to support the smooth day-to-day operations of Cecconi’s Amsterdam, our Italian restaurant within the Soho House family. In this role, you’ll be a visible presence on the floor, leading service, connecting teams, and ensuring an exceptional guest experience at every moment. You’ll work closely with both the floor and kitchen teams, supervising service, serving food and drinks, and maintaining a high standard of hospitality. Supporting the Restaurant Manager, you’ll play a key role in training, developing, and motivating the team while building genuine relationships with our members to create a true “home away from home” experience. WHAT WE’RE LOOKING FOR * Previous experience in a similar floor or restaurant management role * A strong team player with clear communication skills * Good time management, organisational, and administrative abilities * Flexible availability for evenings and weekends * Resilient and confident in handling busy or high-pressure situations * A genuine passion for food, beverage, and guest satisfaction 📍 Amsterdam | 🍝 Lively service, Italian warmth, strong leadership If you thrive on the floor, love leading teams, and take pride in delivering exceptional hospitality, we’d love to hear from you!    Benefits  Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * All houses membership * Salary above Horeca CAO * Travel allowance > 7.5km * Soho Friends Membership with discounts on F&B (50%), rooms and Cowshed * Introduce a star and you could be eligible to receive a €300 (gross) bonus