Credit Risk Strategy Manager

Sofi

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role:  We are seeking a Business Manager Credit Reporting Agency Management who will be at the forefront of business strategy, working closely with the three main credit reporting agencies—Experian, TransUnion, and Equifax—as well as additional credit third parties, such as Innovis, Nova Credit, and FICO. This individual will also be responsible for designing and implementing business solutions that create value across multiple platforms and products. This position will be responsible for and leading Permissible Purpose and Credit Bureau Data usage for the Enterprise What you’ll do:  * Act as the primary business Operations liaison between the organization and credit bureau agencies * Develop and maintain strong business relationships with the Bureaus and internal BUs * Understand the trends in credit data errors/opportunities and work with credit bureau agencies to improve * Lead projects focused on the continuous improvement of credit data and bureau engagement - particularly focused in Permissible Purpose scope * Identify opportunities to strengthen relationships with credit bureau agencies and leverage partnerships to drive business value * Partner with the SMO and Procurement to ensure maximum contractual leverage and business value received from each bureau relationship  * Stay informed and address developments in the credit bureau industry and assess their impact on the organization with rules at each bureau  * Ensure that credit reporting practices comply with applicable laws and regulations (e.g., Fair Credit Reporting Act, GDPR) * Implement and maintain appropriate risk management controls related to credit bureau processes both internally and with the Bureaus * Provide regular reporting and analysis on the status of the credit bureau relationships and data quality metrics * Lead and owe Permissible Purpose and credit bureau data usage intent and execution for the Enterprise What you’ll need:  * 5+ years of experience with credit data and credit processes, or a related financial services role  * Proven track record of working directly with credit reporting agencies (Experian, TransUnion, Equifax) and/or third-party credit data companies  * Strong understanding of credit data flows, operational data processes and standards  * In-depth knowledge of banking laws and regulations, including the Fair Credit Reporting Act (FCRA), GDPR, and other relevant compliance standards  * Strong analytical and problem-solving skills; ability to use data to inform strategic decisions and drive business outcomes  * Strategic thinker who can develop credit data analysis to drive results and support enterprise business goals  * Excellent verbal and written communication skills, with the ability to influence and drive value cross-functionally Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SOFI PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES (EEO) TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION (INCLUDING RELIGIOUS DRESS AND GROOMING PRACTICES), SEX (INCLUDING PREGNANCY, CHILDBIRTH AND RELATED MEDICAL CONDITIONS, BREASTFEEDING, AND CONDITIONS RELATED TO BREASTFEEDING), GENDER, GENDER IDENTITY, GENDER EXPRESSION, NATIONAL ORIGIN, ANCESTRY, AGE (40 OR OVER), PHYSICAL OR MEDICAL DISABILITY, MEDICAL CONDITION, MARITAL STATUS, REGISTERED DOMESTIC PARTNER STATUS, SEXUAL ORIENTATION, GENETIC INFORMATION, MILITARY AND/OR VETERAN STATUS, OR ANY OTHER BASIS PROHIBITED BY APPLICABLE STATE OR FEDERAL LAW. THE COMPANY HIRES THE BEST QUALIFIED CANDIDATE FOR THE JOB, WITHOUT REGARD TO PROTECTED CHARACTERISTICS. PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS. NEW YORK APPLICANTS: NOTICE OF EMPLOYEE RIGHTS SOFI IS COMMITTED TO AN INCLUSIVE CULTURE. AS PART OF THIS COMMITMENT, SOFI OFFERS REASONABLE ACCOMMODATIONS TO CANDIDATES WITH PHYSICAL OR MENTAL DISABILITIES. IF YOU NEED ACCOMMODATIONS TO PARTICIPATE IN THE JOB APPLICATION OR INTERVIEW PROCESS, PLEASE LET YOUR RECRUITER KNOW OR EMAIL ACCOMMODATIONS@SOFI.COM. DUE TO INSURANCE COVERAGE ISSUES, WE ARE UNABLE TO ACCOMMODATE REMOTE WORK FROM HAWAII OR ALASKA AT THIS TIME. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Sofi

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The team SoFi’s Credit team manages credit risk activities for our lending products (Student Loan Refinance, Private Student Loan, Personal Loan, Credit Card, and Mortgage) - including credit strategies/policies for new account origination and portfolio management, collections/recovery strategies and operations, and risk and operational data science and analytics. The team designs data-driven strategies to ensure the growth in lending is consistent with the company’s risk appetite and helps create the products and experiences that put our members’ interests first. The Senior Credit Manager will work in the Credit team and have responsibilities to analyze and evaluate data to develop and propose value-added credit risk strategies and models for SoFi’s lending products, including Personal Loan, Student Loan Refinance, Private Student Loan, and Credit Card. The initial focus of the role will be on Personal Loan but the candidate may get opportunities to work on other lending products in the future.  The candidate will be responsible for independently developing and implementing Personal Loan underwriting strategies that meet our risk appetite, monitoring and analyzing the risk trends within the portfolio to provide insights and recommendations for strategy enhancement opportunities. She/he will be part of the Credit team with 1LOD responsibilities. The Senior Credit Manager will collaborate with cross-functional teams such as Business Units, Operations, Marketing, Finance, Capital Markets, Product, Engineering, Legal and Compliance. Use business acumen, credit experience and quantitative and analytical skills to drive revenue, control risk, and provide value to the company and consumers. The ideal candidate will possess a data-driven analytics background and the strategic acumen to direct a function that draws strategic insights from data using database and statistical analysis tools to inform decisions and support SoFi’s overarching strategic goals relative to loss prevention and profit optimization. They bring new ways of thinking, data sources, technologies, and capabilities to SoFi.    What you’ll do: * Innovate… Bring your brightest ideas to build algorithmic risk strategies. This means you will architect credit underwriting, pre-screen targeting, and risk tier assignment. * Data Driven… Your deep analysis will power the future of lending with an optimal real-time data ecosystem – including multi-product internal, bureau, third-party, and alternative data sources and uses.   * Iterate, learn, innovate… We are all responsible for innovation and must embrace a test-and-learn mentality and data-driven decision making. * Collaborate… Work collaboratively with business partners such as Business Units, Operations, Marketing, Finance, Legal and Compliance to deliver successful business results. Partner closely with implementation teams to accurately drive new strategies to production.  * Control the Risk and Drive Performance Outcomes … Understand credit risk and develop approaches to mitigate loss and responsibly grow revenue. Monitor the performance of strategies and portfolios. Document and communicate results and escalate issues as necessary. Identify gaps/opportunities and drive actions.   * Challenge the Status Quo … Challenge others, continuously raise the bar, build better processes and attack hard problems to help us build the best products in the industry.  * Grow, Grow, Grow!… Be inspired by dynamic leaders and our rapidly growing business.  We want YOU to be an inspired leader of tomorrow, so we are recruiting the best, brightest, and passionately quantitative team members.     What you’ll need: * 7+ years of unsecured credit risk and data science experience * Business acumen and work experience in the consumer lending business (loans or credit cards) * Direct experience in the credit strategy analytical life cycle, including strategy and decision tree development, P&L, presentation, implementation validation, and post-implementation monitoring * Proven analytical skills in conducting sophisticated analysis using customer performance data, bureau attributes, and other 3rd party variables to solve business problems * Advanced SQL and Python skills for segmentation and vintage analysis, PD/LGD/EAD risk modeling (e.g. decision trees, logistic regression) and back-testing, rapid prototyping, feature engineering and pipeline development/operationalization * A demonstrated ability to synthesize and communicate analysis to business partners and senior management * Results-driven analytical approach, eagerness to learn, and ability to work collaboratively in a fluid environment * Statistically rigorous experiment design and inferential evaluation * Experience in developing custom credit features using data sources such as internal cross-product data, bank transaction, and other alternative data * Advanced degree (Master’s or PhD) with a quantitative major such as Statistics, Mathematics, Engineering, or Computer Science Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SOFI PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES (EEO) TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION (INCLUDING RELIGIOUS DRESS AND GROOMING PRACTICES), SEX (INCLUDING PREGNANCY, CHILDBIRTH AND RELATED MEDICAL CONDITIONS, BREASTFEEDING, AND CONDITIONS RELATED TO BREASTFEEDING), GENDER, GENDER IDENTITY, GENDER EXPRESSION, NATIONAL ORIGIN, ANCESTRY, AGE (40 OR OVER), PHYSICAL OR MEDICAL DISABILITY, MEDICAL CONDITION, MARITAL STATUS, REGISTERED DOMESTIC PARTNER STATUS, SEXUAL ORIENTATION, GENETIC INFORMATION, MILITARY AND/OR VETERAN STATUS, OR ANY OTHER BASIS PROHIBITED BY APPLICABLE STATE OR FEDERAL LAW. THE COMPANY HIRES THE BEST QUALIFIED CANDIDATE FOR THE JOB, WITHOUT REGARD TO PROTECTED CHARACTERISTICS. PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS. NEW YORK APPLICANTS: NOTICE OF EMPLOYEE RIGHTS SOFI IS COMMITTED TO AN INCLUSIVE CULTURE. AS PART OF THIS COMMITMENT, SOFI OFFERS REASONABLE ACCOMMODATIONS TO CANDIDATES WITH PHYSICAL OR MENTAL DISABILITIES. IF YOU NEED ACCOMMODATIONS TO PARTICIPATE IN THE JOB APPLICATION OR INTERVIEW PROCESS, PLEASE LET YOUR RECRUITER KNOW OR EMAIL ACCOMMODATIONS@SOFI.COM. DUE TO INSURANCE COVERAGE ISSUES, WE ARE UNABLE TO ACCOMMODATE REMOTE WORK FROM HAWAII OR ALASKA AT THIS TIME. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Sofi

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. THE ROLE: We are seeking an experienced Senior Manager, Secured Commercial Real Estate Lending to help lead SoFi Bank’s secured commercial real estate lending function. This role will oversee complex workflows across the commercial lending lifecycle, including origination, underwriting, credit administration, portfolio management, servicing coordination, and ongoing portfolio monitoring. This leader will be responsible for driving day-to-day execution, operational planning, resourcing, KPIs, KRIs, credit strategy implementation, portfolio discipline, and risk monitoring for the secured commercial real estate lending unit. The Senior Manager will partner closely with Credit, Risk, Operations, Finance, Legal, Compliance, Servicing, and senior leadership to ensure the function operates with strong governance, sound credit judgment, scalable processes, and clear accountability. The ideal candidate is a seasoned commercial lending and credit leader with deep expertise in secured commercial real estate lending, strong problem-solving skills, and experience leading complex workflows across teams or business environments. WHAT YOU’LL DO: LEAD COMPLEX COMMERCIAL LENDING WORKFLOWS * Lead key workflows across the secured commercial real estate lending lifecycle, including originations, underwriting, credit administration, portfolio monitoring, servicing handoffs, and borrower management. * Independently manage day-to-day operations, planning, prioritization, and resourcing for the commercial real estate lending team. * Support the execution of the strategic roadmap for the unit, aligning team priorities with broader credit, risk, financial, operational, and regulatory objectives. * Establish and manage KPIs, KRIs, operating routines, reporting standards, and portfolio performance expectations. * Partner with senior leadership on decisions that may have long-range implications for credit strategy, growth, risk appetite, and operational execution. DRIVE CREDIT STRATEGY EXECUTION, RISK MANAGEMENT, AND PORTFOLIO OVERSIGHT * Help develop, implement, and refine credit strategy for secured commercial real estate lending. * Ensure lending activity is consistent with approved credit policy, risk appetite, regulatory expectations, and business objectives. * Monitor portfolio performance, credit quality, borrower trends, collateral performance, concentration risk, and emerging risk indicators. * Lead analysis and resolution of complex credit, operational, market, and servicing issues that may impact the portfolio. * Recommend changes to underwriting standards, credit procedures, approval workflows, loan review routines, and portfolio governance. OWN OPERATING DISCIPLINE AND PERFORMANCE MANAGEMENT * Manage performance against business goals, credit metrics, risk indicators, and profitability expectations. * Build and maintain management reporting for production, portfolio trends, credit quality, exceptions, risk concentrations, and operational performance. * Lead process improvement initiatives to improve scalability, efficiency, control effectiveness, and execution quality. * Support audit, regulatory, loan review, and internal governance activities by ensuring strong documentation, controls, and reporting practices. * Partner with Finance and Risk to support forecasting, loss expectations, profitability analysis, and broader portfolio strategy. PARTNER CROSS-FUNCTIONALLY TO DRIVE EXECUTION * Partner with Risk, Operations, Finance, Legal, Compliance, Servicing, Product, and other stakeholders to support consistent execution and appropriate governance. * Influence function-level decisions through partnership with senior leaders, cross-functional teams, and higher-level individual contributors. * Collaborate with stakeholders to mitigate risk of operational delays, costs, resource constraints, credit issues, or servicing challenges. * Prepare and present updates on business performance, portfolio health, risk trends, key decisions, and strategic initiatives. * Escalate material credit, operational, compliance, regulatory, or servicing matters in a timely and effective manner. LEAD AND DEVELOP THE TEAM * Lead and develop a team that may include associate managers, supervisors, credit professionals, portfolio managers, underwriters, and individual contributors. * Set clear expectations for performance, accountability, communication, decision-making, and stakeholder engagement. * Coach team members to strengthen credit judgment, execution discipline, technical expertise, and business ownership. * Support appropriate team coverage, workload management, and continuity across the lending lifecycle. * Foster a culture of strong credit discipline, collaboration, ownership, risk awareness, and continuous improvement. SKILLS THAT MAKE SOMEONE SUCCESSFUL IN THIS ROLE: * Deep experience in commercial real estate lending, commercial credit, portfolio management, credit administration, or related financial services disciplines. * Strong understanding of secured commercial real estate lending, including origination, underwriting, collateral analysis, risk rating, portfolio monitoring, borrower management, and servicing coordination. * Ability to solve highly complex problems within commercial lending and credit that shape the direction of the function. * Strong credit judgment and ability to take calculated risks while consulting senior leadership on decisions with long-range implications. * Experience managing complex workflows, operating routines, resourcing, and execution across teams or business environments. * Strong understanding of bank credit policy, risk appetite, portfolio governance, regulatory expectations, audit readiness, and control environments. * Experience developing and managing KPIs, KRIs, credit quality metrics, portfolio reporting, concentration monitoring, and management-level performance updates. * Ability to identify emerging risks, develop action plans, and lead cross-functional teams through resolution. * Strong communication skills, including the ability to clearly explain complex credit, risk, operational, and strategic matters. * Proven ability to influence senior leaders, business partners, and cross-functional stakeholders to drive business results. * Demonstrated experience leading teams through growth, process improvement, modernization, or operational change. * Strong discipline around documentation, controls, policy adherence, governance, and consistent execution. QUALIFICATIONS: * Bachelor’s degree and 12+ years of related experience in commercial real estate lending, commercial credit, banking, risk management, portfolio management, or a related financial services discipline; or Master’s degree and 10+ years of related experience. * Significant experience leading commercial real estate credit, lending, portfolio management, or credit administration functions, preferably within a regulated bank or financial institution. * Experience leading multiple complex workflows across teams or business environments. * Experience managing credit strategy execution, portfolio performance, underwriting standards, credit policy, risk indicators, business metrics, and portfolio governance. * Experience leading both origination-facing and portfolio management or servicing-adjacent workflows across the commercial lending lifecycle. * Experience managing day-to-day operations, planning, execution, prioritization, and resourcing for a team or function. * Experience leading teams, developing talent, and managing associate managers, supervisors, or individual contributors. * Familiarity with bank regulatory expectations, CECL, credit loss forecasting, regulatory exams, internal audits, loan review, or enterprise risk management. * Experience modernizing credit policies, underwriting standards, operating procedures, reporting frameworks, controls, or governance routines. * Experience preparing senior management, audit, regulatory, or portfolio performance reporting. * Experience supporting or managing commercial real estate lending through periods of growth, market stress, operational change, or business transformation. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SOFI PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES (EEO) TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION (INCLUDING RELIGIOUS DRESS AND GROOMING PRACTICES), SEX (INCLUDING PREGNANCY, CHILDBIRTH AND RELATED MEDICAL CONDITIONS, BREASTFEEDING, AND CONDITIONS RELATED TO BREASTFEEDING), GENDER, GENDER IDENTITY, GENDER EXPRESSION, NATIONAL ORIGIN, ANCESTRY, AGE (40 OR OVER), PHYSICAL OR MEDICAL DISABILITY, MEDICAL CONDITION, MARITAL STATUS, REGISTERED DOMESTIC PARTNER STATUS, SEXUAL ORIENTATION, GENETIC INFORMATION, MILITARY AND/OR VETERAN STATUS, OR ANY OTHER BASIS PROHIBITED BY APPLICABLE STATE OR FEDERAL LAW. THE COMPANY HIRES THE BEST QUALIFIED CANDIDATE FOR THE JOB, WITHOUT REGARD TO PROTECTED CHARACTERISTICS. PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS. NEW YORK APPLICANTS: NOTICE OF EMPLOYEE RIGHTS SOFI IS COMMITTED TO AN INCLUSIVE CULTURE. AS PART OF THIS COMMITMENT, SOFI OFFERS REASONABLE ACCOMMODATIONS TO CANDIDATES WITH PHYSICAL OR MENTAL DISABILITIES. IF YOU NEED ACCOMMODATIONS TO PARTICIPATE IN THE JOB APPLICATION OR INTERVIEW PROCESS, PLEASE LET YOUR RECRUITER KNOW OR EMAIL ACCOMMODATIONS@SOFI.COM. DUE TO INSURANCE COVERAGE ISSUES, WE ARE UNABLE TO ACCOMMODATE REMOTE WORK FROM HAWAII OR ALASKA AT THIS TIME. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.