Program Manager

Stripe

WHO WE ARE ABOUT STRIPE  Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users.  We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users’ business. We pursue excellence in user service, aiming to consistently exceed expectations.  WHAT YOU’LL DO Stripe is looking for a Singapore based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM for Greater China). This manager will lead an established group of high-performing Stripes working with Enterprise, Direct and Platform accounts. This manager’s day to day interactions with the team will cultivate happiness, define and implement cross-functional solutions at scale, lead through user challenges and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe’s level of service and support through setting strategy, defining clear goals and determining prioritization with data and user feedback. RESPONSIBILITIES * Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements. * Lead a team of technical account managers working with Stripe’s largest users. * Hire and retain top technical talent as the team scales. * Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs. * Ensure that team members are happy, effective, and growing in their career and user work. * Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance. * Analyze data from user feedback and experiences to drive efficiency and build quality. * Be an advocate for Stripe users and champion for users’ needs internally. * Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment. * Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region. * 10+ years of experience in professional services, customer success, solutions architecture, or technical account management programs. * Experience working with strategic accounts. * Excellent written and verbal communication skills. * An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example. PREFERRED QUALIFICATIONS * Experience with fintech SaaS products and/or Payments industry. * Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record. * Proven ability to scale a technical services or technical support team in a high-growth environment.

Qube Research & Technologies

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors. Your future role within QRT: The successful candidate will join the global infrastructure team at QRT. You will be responsible for working in a team of data centre engineers responsible for the physical build and operation aspects of QRT data centres and co-location estate. This data centre estate supports the firms research and is a core part of delivering our infrastructure services, which deliver the highest performance computing and data platforms for the firm. Our co-location estate is global in nature and supports our trading infrastructure which is in every major financial market across the world. You will be accountable for the physical work and logistical aspects of data centre and co-location build outs, working closely with several global third-party providers and will ensure that implementations meet the highest operational and security standards. The role will cover BAU maintenance as well as new project work. The nature of the role will involve domestic and international travel. Your present skillset * You will have good knowledge of data centre and financial markets exchange co-location vendor eco systems across the Asia Pacific region * You have experience of working with 3rd parties to successfully execute change * You take pride in building physical infrastructure to a clear, maintainable standard * You have excellent documentation skills ensuring that data centres builds and designs are fully documented * You have the desire to work in a fast-paced collaborative environment * The ability to speak multiple languages is an advantage   QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM As a Sales Development Representative (SDR) on the Greater China (GCN) team at Stripe, you'll support some of the region's largest and most innovative companies across various industries. You'll help power Stripe's growth engine by partnering closely with the Demand Generation and Account Executive teams to qualify leads and build a high-quality sales pipeline. You thrive on engaging with prospects, uncovering their needs, and identifying high-value opportunities. You're skilled at navigating early-stage sales conversations and energized by both learning new products and articulating their value in complex scenarios. You also enjoy building—whether it's improving the demand generation and sales processes, sharpening how we communicate Stripe's value, or creating tools and assets that help the team scale. If you're hungry, curious, persistent, and a strong team player, we'd love to hear from you. For the first months, you'll be part of the Sales Development Associate program, which is designed to accelerate your onboarding and ramp to full productivity as an SDR. This intensive program is built to help you quickly build and develop skills required to be successful in this role. Upon completion, you'll continue learning and growing in your career as part of Stripe's Sales Development Academy. These programs are endorsed and supported by sales leaders as an important part of investing in our people. We take a data-driven, problem-solving approach to sales development, and look for someone who is confident in both prospecting to customers and in helping design our strategy. WHAT YOU'LL DO RESPONSIBILITIES * Research and create outreach materials for high-value prospects, in partnership with SDRs and AEs * Follow up with Marketing-generated leads to qualify as sales opportunities. Move solid leads through the funnel connecting them to a salesperson, and arranging meetings * Execute outbound sales plays created by Marketing * Initiate contact with potential customers through cold-calling or responding to inquiries generated from Marketing * Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability to prepare hand-off to sales * Follow up with potential customers who expressed interest but did not initially result in a sales opportunity * Effectively work through lead list meeting and exceeding service-level agreements, consistently update activity and contact information within the CRM system, and support weekly reporting efforts * Collaborate and provide feedback and insights to Marketing to help improve targeting and messaging * Prospect into enterprises of all sizes across the APAC region using a variety of tools and outreach methods WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * A track record of top performance or prior success * Superior verbal and written communication skills * Self-starter who is able to operate in a hyper-growth environment * High professional fluency in Mandarin Chinese and English is required for this role, as it involves working primarily with companies from the Greater China region * This role requires in-office participation three (3) days per week in our Singapore office At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.