Sales Development Representative (Mandarin fluency)

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Product Sales is a team of functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. Revenue suite Product Sales is tasked with attacking a $100B market opportunity for back office finance automation across billing, tax, revenue reporting, and data. WHAT YOU’LL DO We are seeking a dynamic and motivated Senior Account Executive to join our growing Tax Product Sales team in Singapore. In this role, you will be responsible for selling and driving revenue for Stripe Tax in APAC region, which helps businesses easily comply with indirect tax laws by calculating, collecting and filing their taxes allowing them to grow anywhere they have demand.  You will collaborate with prospects and customers to understand their compliance and business needs and offer tailored solutions that help businesses grow as they expand to new markets. You will help define how we go to market, our key sales messaging, and work with some of the largest users at Stripe.  RESPONSIBILITIES * As a seller, you’ll be accountable for driving revenue, increasing attach rates, and new client acquisition for Stripe Tax to a variety of businesses. * Lead discussions with our largest existing and prospective customers across APAC region (mainly Southeast Asia, Greater China, Australia, and New Zealand) * Contribute to the development of go-to-market playbooks alongside product, marketing, sales, and technical services stakeholders * Understand and articulate the value propositions of Stripe Tax to key stakeholders, including technical teams, financial departments, partners and C-suite executives. * Develop a deep understanding of global indirect tax requirements of potential customers. * Build and maintain relationships with clients, guiding them through the sales process and helping ensure a successful implementation of Stripe Tax. * Collaborate closely with the product, partnerships, engineering, marketing, and customer success teams to ensure client satisfaction and long-term growth. * Stay up-to-date on industry trends in data, analytics, and reporting to identify new opportunities and keep Stripe ahead of the curve. WHO YOU ARE You are an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including C-Level roles. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You’re comfortable working with clients as with internal stakeholders (including executives). You’re excited to become an expert and to share your knowledge. You’re an organized self-starter, an excellent communicator who is detail oriented and has a track record for improving the processes and organizations around you. We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. MINIMUM REQUIREMENTS * 8+ years of sales or prospecting experience at a technology company and a track record of top performance * Solid verbal and written communication skills in Mandarin and English fluency is required as you’ll be engaging with some of our most complex China-based merchants * Experience in selling Tax solutions, financial services or similar software  * Owning a direct sales quota, with direct sales experience closing new business and/or expansion of existing users * A proven ability to build strong collaborative working relationships with business partners * A proven ability to be a self-starter capable of driving business results without significant supervision * An enthusiastic “roll up your sleeves” mentality * Strong presentation skills, particularly for in-person meetings with multiple stakeholders * Proven ability to lead complex negotiations involving bespoke commercial agreements * Ability to understand complex technical requirements and craft solutions across multiple stakeholders * Ability to travel across APAC region depending on business needs PREFERRED QUALIFICATIONS * Proven ability to sell complex software solutions

Stripe

WHO WE ARE ABOUT STRIPE  Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users.  We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users’ business. We pursue excellence in user service, aiming to consistently exceed expectations.  WHAT YOU’LL DO Stripe is looking for a Singapore based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM for Greater China). This manager will lead an established group of high-performing Stripes working with Enterprise, Direct and Platform accounts. This manager’s day to day interactions with the team will cultivate happiness, define and implement cross-functional solutions at scale, lead through user challenges and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe’s level of service and support through setting strategy, defining clear goals and determining prioritization with data and user feedback. RESPONSIBILITIES * Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements. * Lead a team of technical account managers working with Stripe’s largest users. * Hire and retain top technical talent as the team scales. * Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs. * Ensure that team members are happy, effective, and growing in their career and user work. * Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance. * Analyze data from user feedback and experiences to drive efficiency and build quality. * Be an advocate for Stripe users and champion for users’ needs internally. * Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment. * Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region. * 10+ years of experience in professional services, customer success, solutions architecture, or technical account management programs. * Experience working with strategic accounts. * Excellent written and verbal communication skills. * An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example. PREFERRED QUALIFICATIONS * Experience with fintech SaaS products and/or Payments industry. * Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record. * Proven ability to scale a technical services or technical support team in a high-growth environment.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM As a Sales Development Representative (SDR) on the Greater China (GCN) team at Stripe, you'll support some of the region's largest and most innovative companies across various industries. You'll help power Stripe's growth engine by partnering closely with the Demand Generation and Account Executive teams to qualify leads and build a high-quality sales pipeline. You thrive on engaging with prospects, uncovering their needs, and identifying high-value opportunities. You're skilled at navigating early-stage sales conversations and energized by both learning new products and articulating their value in complex scenarios. You also enjoy building—whether it's improving the demand generation and sales processes, sharpening how we communicate Stripe's value, or creating tools and assets that help the team scale. If you're hungry, curious, persistent, and a strong team player, we'd love to hear from you. For the first months, you'll be part of the Sales Development Associate program, which is designed to accelerate your onboarding and ramp to full productivity as an SDR. This intensive program is built to help you quickly build and develop skills required to be successful in this role. Upon completion, you'll continue learning and growing in your career as part of Stripe's Sales Development Academy. These programs are endorsed and supported by sales leaders as an important part of investing in our people. We take a data-driven, problem-solving approach to sales development, and look for someone who is confident in both prospecting to customers and in helping design our strategy. WHAT YOU'LL DO RESPONSIBILITIES * Research and create outreach materials for high-value prospects, in partnership with SDRs and AEs * Follow up with Marketing-generated leads to qualify as sales opportunities. Move solid leads through the funnel connecting them to a salesperson, and arranging meetings * Execute outbound sales plays created by Marketing * Initiate contact with potential customers through cold-calling or responding to inquiries generated from Marketing * Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability to prepare hand-off to sales * Follow up with potential customers who expressed interest but did not initially result in a sales opportunity * Effectively work through lead list meeting and exceeding service-level agreements, consistently update activity and contact information within the CRM system, and support weekly reporting efforts * Collaborate and provide feedback and insights to Marketing to help improve targeting and messaging * Prospect into enterprises of all sizes across the APAC region using a variety of tools and outreach methods WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * A track record of top performance or prior success * Superior verbal and written communication skills * Self-starter who is able to operate in a hyper-growth environment * High professional fluency in Mandarin Chinese and English is required for this role, as it involves working primarily with companies from the Greater China region * This role requires in-office participation three (3) days per week in our Singapore office At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.