Merchant Security Expert with Dutch and English

Merchant Security Expert with French and English

Sumup

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid.If you would like to be part of a global team, putting business partnering and innovation in the core of its priorities, this might be the right role for you. Join our dynamic and international Customer Support team, specializing in Risk & Fraud. Our team spans across four continents, bringing together diverse talents from over 60 countries. We thrive on challenges and collaborate seamlessly to ensure the success of small businesses globally. What you’ll be doing: * Proactively addressing a variety of transaction-related requests from our merchants while adhering to security rules and procedures. * Acting as the voice of our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments. * Monitoring merchant behavior in compliance with AML and internal T&Cs rules. * Utilizing decision-making abilities for reviewing customer business and adjusting payment limits. * Providing support to Dutch and English-speaking customers through various communication channels, via phone, chat or email.  The role primarily involves specialized security calls with low phone volume, and each issue is handled through the most suitable channel. You’ll be great for this role if: * You possess excellent language skills in both French and English  * Communication is your strength, and you handle customer interactions with ease and patience. * Curiosity and persistence drive you to solve issues efficiently. * Your organizational skills shine, even in stressful situations * Attention to detail is a defining characteristic Why you should join SumUp: * 🌍 You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 60+ countries, spread across 4 continents. * 🚀 You'll have the opportunity to make an impact irrespective of your job description. You'll have the space to drive your career and take ownership of projects. * 💯 You'll get a Referral bonus if your friend is hired successfully. * 🌴 You’ll receive 25 days’ paid leave, increasing with tenure, and paid vacation for certain occasions. * 🔋 You’d enjoy a paid 1 month Sabbatical vacation after 3 years. * 📚 You’ll receive an individual learning budget and can take 10 days educational leave to expand your skillset. * 🍎 You’d have monthly digital food vouchers. * ⭐️ You’d have monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and more (re:benefit platform) 🚌🍗💡🎁. * ❤️ You'd have access to additional health insurance, life insurance and co-sponsored Multisport card 🎾. * 💜 You’d enjoy funded therapy & coaching sessions with licensed psychotherapists. * 👶🏼 You’d enjoy a child birth/adoption bonus. * 🚌 You’d have access to a free shuttle buses from Joliot-Curie metro station and more. This job is on-site - Sofia MORE ABOUT US: We believe in the everyday hero.Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.SumUp will not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Merchant Security Expert with German and English

Sumup

Join our dynamic and international Merchant Security team, specializing in Risk & Fraud. Our team spans across three continents, bringing together diverse talents from over 60 countries. We thrive on challenges and collaborate seamlessly to ensure the success of small businesses globally.   WHAT YOU’LL BE DOING IN THIS POSITION: * Proactively addressing a variety of transaction-related requests from our merchants while adhering to security rules and procedures. * Acting as the voice of our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments. * Monitoring merchant behavior in compliance with AML and internal T&Cs rules * Utilizing decision-making abilities for reviewing customer business and adjusting payment limits * Providing support to German and English-speaking customers through various communication channels, via phone, chat or email. The role primarily involves outgoing calls with low phone volume, and each issue is handled through the most suitable channel. Inbound calls are mainly escalations from Level 1 support, which is outsourced, and 60% of the work is not client-facing   YOU’LL BE GREAT FOR THIS ROLE IF: * You possess excellent language skills in both German and English  * Communication is your strength, and you handle customer interactions with ease and patience. * Curiosity and persistence drive you to solve issues efficiently. * Your organizational skills shine, even in stressful situations * Attention to detail is a defining characteristic.   WHY YOU SHOULD JOIN SUMUP: * 🌍 You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 60+ countries, spread across 4 continents. * 🚀 You'll have the opportunity to make an impact irrespective of your job description. You'll have the space to drive your career and take ownership of projects. * 🌴 You’ll receive 25 days’ paid leave, increasing with tenure, and paid vacation for certain occasions. You’d enjoy a paid 1 month Sabbatical vacation after 3 years. * 📚 You’ll receive an individual learning budget and can take 10 days educational leave to expand your skillset. * 🍎 You’d have monthly digital food vouchers. * You’d have monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and more (re:benefit platform) 🚌🍗💡🎁. * ❤️ You'd have access to additional health insurance, life insurance and co-sponsored Multisport card 🎾. * 💜 You’d enjoy funded therapy & coaching sessions with licensed psychotherapists. * 👶🏼You’d enjoy a child birth/adoption bonus. * 👥 You’d have access to an attractive referral program. * 🚌 You’d have access to a free shuttle buses from Joliot-Curie metro station and more. This job is on-site - Sofia ABOUT SUMUP:  AT SUMUP, WE BELIEVE IN THE EVERYDAY HERO – SMALL BUSINESS OWNERS. WE CREATE POWERFUL, EASY-TO-USE FINANCIAL SOLUTIONS TO HELP THEM SUCCEED. OUR DIVERSE TEAMS ACROSS EUROPE, SOUTH AMERICA, AND THE UNITED STATES WORK TOGETHER WITH A FOUNDER'S MENTALITY AND A 'TEAM-FIRST' ATTITUDE. SumUp is an Equal Employment Opportunity employer, promoting diversity and inclusion. We strictly prohibit harassment of any kind and ensure a healthy and safe workplace. To apply, submit your resume directly; we do not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Senior Security Expert

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Security Expert We are looking for a highly proactive and organized Senior Security Expert to join our In-Person-Payments (IPP) Security & Certifications team. Adyen's In-Person Payments platform is one of the most complex payment infrastructures in the world, processing billions of euros annually across tens of thousands of merchant locations globally. The Payment Solution is the engine behind it all, governing the payment processing, certified hardware, and the software that keeps every transaction compliant, secure, and trusted by global payment schemes. The IPP Security & Certifications team is the function that keeps this infrastructure compliant, certified, and trusted by global payment schemes.  This is a high-stakes, high-autonomy role where you will take genuine ownership of the PCI certification portfolio that underpins this infrastructure. Your success will not be measured by writing code or implementing fixes, but rather defined by knowing the landscape better than anyone in the room, aligning the right stakeholders, and ensuring nothing falls through the cracks. If you treat a compliance deadline as a problem to solve six months in advance, and can walk an engineering team through a PCI requirement and a QSA through an engineering decision with equal confidence — this role was built for you. What you’ll do * Lead the process: Take central ownership of PCI Certifications for our Payments Solution, encompassing PIN/KMO, P2PE, PTS, MPoC, and SSF. * Manage the portfolio: Maintain a comprehensive, up-to-date inventory of all PCI certifications across hardware devices, software applications, and solution-level certifications. * Plan proactively: Track expiry dates, re-evaluation windows, and delta certification triggers. Anticipate deadlines, engage leadership, and ensure engineering teams are prepared well in advance of audit cycles. * Collaborate with assessors: Act as the primary point of contact with QSAs and external assessors, managing timelines, preparing assessment materials, coordinating interviews, and navigating follow-up inquiries. * Partner with Engineering: Join vulnerability analysis and threat modeling sessions to provide practical, compliance-informed security guidance to engineers. Translate compliance requirements into actionable engineering tasks without slowing down the development lifecycle. * Maintain documentation: Take full ownership of all security documentation required for assessments (asset inventories, threat models, data flow diagrams, etc.), ensuring audit readiness year-round. * Engage with the industry: Represent Adyen at PCI SSC working groups and industry forums, contributing to the development of standards that will shape the future of payment security. Who you are * You have deep subject matter expertise in PCI frameworks and standards such as PIN/KMO, P2PE, PTS-POI, MPoC, SSF. * You have a proven track record of orchestrating complex compliance pipelines, juggling multiple certifications, deadlines, and external assessors simultaneously. * You are technically fluent enough to sit with hardware and software engineers, understand what they are building, and give them compliance guidance that is actually useful. * You build trust on both sides: QSAs trust you because you are organized and prepared; engineers trust you because you make their lives easier. * You operate with high autonomy. You do not need to be chased for updates and you do not wait for deadlines to appear before acting. * You are a strong communicator who can clearly present complex compliance concepts to technical and non-technical audiences alike. * PCI ISA certification is a strong advantage, though not a requirement for this role. **This role is being call Senior Security Certifications Expert internally Why this role The certifications you manage directly determine what Adyen can build, what it can sell, and where it can operate. This is not a compliance support function, it is a critical ownership role at the center of Adyen's most sensitive and heavily regulated payment infrastructure. The work is real, the ownership is genuine, and the impact is measurable. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.