Health Club Receptionist - Soho Farmhouse

Soho House

THE ROLE… At Soho House, our Spa Attendants play a vital role in creating a calm, welcoming, and immaculately presented environment for our members and guests. You’ll support the day-to-day running of the spa, ensuring all spaces are clean, well-stocked, and prepared to the highest standards to deliver a seamless and relaxing experience. This role is ideal for someone who takes pride in presentation and detail, enjoys working behind the scenes as well as around people, and understands that exceptional cleanliness and organisation are key to luxury hospitality and wellbeing. ---------------------------------------------------------------------------------------------------------------------------------- WHAT’S IN IT FOR YOU? * Weekly pay * Team meal whilst on shift, prepared by our chefs * Soho Friends Membership * 50% team discount on Food & Drink, 7 days a week * Staff room rates * Health Cash Plan (option to add up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday day off after 1 year’s continuous service * Up to 50% staff discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 paid days a year to support a charity of your choice * Free counselling sessions * Cookhouse & House Tonic: food and drink training, events, and development opportunities * Continuous training to support your personal and professional growth * Team events including fitness sessions, cinema screenings, and art classes Soho House offers competitive compensation packages with global benefits and perks. Whether you’re seeking an entry-level role or looking to grow within hospitality and wellness, we offer training and development to support your career journey. ---------------------------------------------------------------------------------------------------------------------------------- KEY DUTIES… * Maintain exceptional cleanliness across all spa areas, including treatment rooms, relaxation spaces, changing rooms, and wet areas * Ensure spa facilities are consistently presented to the highest standards * Replenish towels, robes, amenities, and cleaning supplies as required * Follow all health, safety, and hygiene standards * Report maintenance or cleanliness issues promptly * Work discreetly and respectfully around members and guests to maintain a calm spa environment ---------------------------------------------------------------------------------------------------------------------------------- WHAT WE ARE LOOKING FOR… A successful Spa Attendant at Soho House will ideally have experience in a spa, wellness, hotel, or high-end hospitality environment. You’ll be reliable, detail-focused, and take pride in delivering high standards every day. * Previous experience in a spa, health club, hotel, or hospitality setting preferred * Strong attention to detail and organisation * Calm, professional, and friendly manner * A proactive and team-focused approach * Flexible to work shifts, including early mornings, evenings, weekends, and holidays ---------------------------------------------------------------------------------------------------------------------------------- PHYSICAL REQUIREMENTS… * Must be over the age of 18 * Able to seize, grasp, turn, and hold objects by hand * Able to work on your feet for up to 8 hours * Occasionally kneel, bend, crouch, and lift as required The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15—£15 GBP

Soho House

The Role…  At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (Option to add up to 2 additional dependents) * Dental Plan (option to add up to additional 2 dependents) * Birthday Day Off after 1 years continuous service  * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.  * Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.  * Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.  * Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.  * Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).  * Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.  * Assist guests by checking/ retrieving their coats and/or items they left.  * Build relationships with members and guests and communicate and red flags and positive feedback to management.  * Influence a fun and positive atmosphere by being approachable and professional.  * Assist management with new hires by training Soho Standards and steps of service expected daily.  * Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * 2–3 years’ experience in a front desk role  * Experience in luxury hospitality or private members clubs  * Strong leadership and team coordination skills  * Excellent verbal and written communication  * Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)  * Calm under pressure and adept at resolving issues with a guest-first mindset  The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP

Soho House

The Role…  This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth. We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Clothing Allowance * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service. * Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets. * Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings. * Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest. * Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions. * Develop and coach team members through regular performance conversations, training, and succession planning. * Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives. * Champion retail performance through effective merchandising, product knowledge, and team development. * Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards. * Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation. * A proven track record of managing large teams and delivering commercial results. * Strong financial and operational management experience, including budgets, forecasting, and KPI ownership. * Exceptional leadership and communication skills with the ability to motivate and develop teams. * Passion for hospitality, wellness, and creating memorable member experiences. * A hands-on leader who enjoys being visible within the operation and leading from the front.