Spa Supervisor - Soho Farmhouse

Soho House

The Role…  This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth. We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Clothing Allowance * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service. * Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets. * Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings. * Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest. * Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions. * Develop and coach team members through regular performance conversations, training, and succession planning. * Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives. * Champion retail performance through effective merchandising, product knowledge, and team development. * Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards. * Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation. * A proven track record of managing large teams and delivering commercial results. * Strong financial and operational management experience, including budgets, forecasting, and KPI ownership. * Exceptional leadership and communication skills with the ability to motivate and develop teams. * Passion for hospitality, wellness, and creating memorable member experiences. * A hands-on leader who enjoys being visible within the operation and leading from the front.

Soho House

The Role…  At Soho House, as a Maintenance Supervisor, you will oversee the day-to-day operations of the maintenance team to ensure that all areas of the club — including public spaces, guest areas, kitchen, spa, gym, and back-of-house — are kept in excellent condition. You’ll play a key role in supporting the club’s operations by ensuring a safe, well-maintained, and fully functional environment for members, guests, and staff.  This hands-on role includes leadership responsibilities, regular inspections, scheduling maintenance works, and ensuring compliance with health and safety standards.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (Option to add up to 2 additional dependents) * Dental Plan (option to add up to additional 2 dependents) * Birthday Day Off after 1 years continuous service  * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Supervise the daily maintenance operations of the property, including plumbing, electrical, HVAC, and general repairs  * Allocate and monitor tasks to maintenance technicians, ensuring quality and timely completion  * Conduct regular inspections of all building areas and equipment, identifying and addressing maintenance issues proactively  * Liaise with external contractors and vendors, ensuring all works are delivered to standard and on schedule  * Maintain and manage the Preventative Maintenance Schedule (PPM)  * Ensure all maintenance work complies with relevant health, safety, and environmental standards  * Keep accurate records of maintenance activities, equipment logs, permits, and safety inspections  * Support the club’s operations team during events or emergency repair situations  * Collaborate closely with housekeeping, kitchen, spa, and operations teams to minimise downtime or disruption  * Train and mentor junior team members to uphold high standards of work and safety awareness  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... A successful Maintenance Supervisor for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. * Minimum 3–5 years in a building maintenance or engineering role, with 1–2 years in a supervisory capacity  * Broad technical knowledge across mechanical, electrical, plumbing, and general facilities upkeep  * Experience managing contractors, PPM schedules, and maintenance logs  * Strong leadership, communication, and problem-solving skills  * Knowledge of health & safety legislation, risk assessments, and compliance standards  The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £20—£20 GBP

Soho House

The Role… The Front Desk Supervisor is responsible for supporting and providing direction and leadership to the hotel  Front Desk operations team for Soho Warehouse. A successful Front Desk Supervisor will be a proactive and resourceful team player who is knowledge about our House and the Nashville community.  Responsibilities * Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service. * Over see scheduled shift and insuring all tasks are delegated and completed.   * Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. * Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience. * Assist in the training, development, coaching, and mentoring for the department * Communicate within department as well as other departments on crucial matters * Assure the proper handling of VIPs. Protect their privacy and confidentiality. * To ensure the company culture is visible in all aspects of the business. * Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations * Comply with all hotel policies, standards and local laws * Greet guests and checking them into and out of the Hotel. * Be fully knowledgeable of room types, room descriptions, rates and availability. * General phone etiquette. * Present any messages or packages. * Offer bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door. * Offer assistance in arranging transportation. * Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc. * Regular and reliable attendance. Required Skills/Qualifications: * At least 1 year of Front Desk experience in a similar industry. * Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities. * Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera * Problem solving skills and bring conflict resolution to any anticipated or current matter * Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment * Strong communication skills and ability to understand and follow written and verbal instructions * Flexible schedule and ability to work nights, weekends and holiday’s (as needed) Physical Requirements: * Must be able to seize, grasp, turn and hold objects with hands * Must be able to work on your feet for at least 8 hours * Fast paced movements are required to go from one part of the club to others * Must be able to move, pull, carry or lift at least 20 pounds * Occasionally kneel, bend, crouch and climb as required Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.