Member Events Coordinator - Soho House Mexico City

Soho House

The Role… This is an exciting time to be joining our customer service team which we call the Soho Support Team (SST), with new house openings across The Americas. As such, the Coordinator will report into the Soho Support Manager for Membership, and will be responsible for delivering a first class service to our members throughout The Americas, whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience. Main Duties... * To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in a timely manner and adhering to the departments SLA’s. * Offering a pro-active service to our diverse membership through telephone and email. Duties including but not limited to membership administration and club and restaurant enquiries. * Use our Salesforce, GEM and Open Table database to create, look up and update records for current and potential members.- bookings * Set up new member and member renewal payments via credit card, Direct Debit, ACH and the occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines. * You will be part of a team responsible for the general administration of The Americas houses (and future house openings). Along with table reservations and event queries for US properties. * Responsibility for amending, pausing, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions. * Supporting other departments with information requests etc. * Plus any ad-hoc projects given by the Head of Support / Soho Support Manager Requirements / Qualifications... * At least one year of customer facing experience, preferably in a membership environment. * Experience in working to personal and departmental targets, SLA and KPIs * An enthusiasm for providing first class customer service is a must. * Experience of working with Salesforce/ CRM System and Open Table. * Experience of communicating in a friendly but professional manner in fluent English & Spanish. Proficiency in Portuguese is a plus. * Experience of working in a fast-paced team environment. * Excellent verbal & written communication skills in English & Spanish. Proficiency in Portuguese is a plus. * Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail. * You will have a professional telephone manner and strong written correspondence skills. * IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail. * Highly motivated, adaptable and able to demonstrate a willingness to learn & progress. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

Soho House

Job Description The Role… At Soho House, the Events Coordinator is responsible for assisting the Private Events Manager with the administrative duties that support the execution of cultural and community driven private hires in our PDR. As the Events Coordinator, you will support the team by ensuring proper preparation is handled and coordinated leading up to an event through its completion. Such tasks include choosing an event location, booking a room/venue, reviewing menus, developing seating plans, managing invoices as well as vendor communication and evaluating member feedback to support future events. A successful Events Coordinator is well-organized, detail-oriented, passionate about events and creating community through shared experiences. You will also be a strong communicator, in-the-know of leading trends/music/talent and possess a sound knowledge of vendor management.  We are seeking excellent and outgoing Events Coordinator to join the Hong Kong team! The role is expected to: * Responsible for Privite Dining bookings, including liaise with clients externally and the floor, bar, kitchen & AV team internally on events coordination and arrangement and creating BEOs, etc * Support the coordination for all event communication (internal and external) and event materials; including floor plans, custom menus and run of shows * Perform sales site visits with clients, including pre-event walk throughs * Provide onsite support by greeting members whenever there are private hire events and liaise with manager on duty on the events * Administrative duties, including but not limited to replying emails on members’ query, creating all contract for private hire events, booking events (DJs and band), sending proposals, internal meeting management, free-lance staffing, catering and other jobs as required * Responsible for uploading all private hire events to digital platforms for exposure and managing any incoming inquiries and attendee confirmation * Support house relations team by collecting information from partners (photos, event information, bios and so on) * Organize, store and update event contracts, receipts and partner contact information * Attend and oversee the execution of events as needed and acquire member feedback following events by sending a thank you note/ follow up email the day after the event * Perform other duties as assigned by supervisor/manager What we look for… * Proven operational F&B, sales and events experience and management skills * A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills * Must be flexible to work according to the events requirements including evenings and weekends * Ability to multitask and work towards targets in a fast-paced environment, whilst being resilient and capable of managing stressful situations * Highly organized with excellent attention to detail * Proficient in Microsoft Word, Excel, Outlook and Powerpoint, knowledge of AV & IT and Tripleseat system is an advantage * A clear communicator both written and verbal in Chinese and English We offer… * 5-day work week * 12 Days' Annual Leave * 17 Days’ Holidays * Medical Insurance * Life Insurance * Dental Insurance * Maternity Leave & Paternity Leave * Marriage Leave * Birthday Leave & Perks * Study/Exam Leave & Allowance * Typhoon Allowance * Discretionary Bonus * Transportation Allowance * Mental Health Support Program The fun stuff…   •    Team Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal. •    Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. •    Career Development: Soho House can progress your career internationally. •    Learning & Development: An extensive range of internally and externally run courses are available for all employees. •    Cookhouse & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.   People who are eligible to work in Hong Kong or have a valid Hong Kong work permit/visa will be considered for the above position. If you are passionate about hospitality and are looking for exciting new opportunities with our company, then we want to hear from you! To apply, please send us your resume with CURRENT and EXPECTED salary. (Personal data collected will be treated in strictest confidence and only for recruitment purposes.)

Soho House

Job Purpose:  At Soho House, the Members Events Manager is responsible for curating, planning, and delivering innovative and culturally relevant member events that bring the House community to life. This role plays a key part in driving member engagement, retention, and overall House experience through a thoughtfully designed events calendar that reflects both the global Soho House identity and the unique creative pulse of Bangkok. Working closely with the Head of Membership & Communications, General Manager, and cross-functional teams, you will ensure all events are executed to the highest creative and operational standards while aligning with business objectives and member expectations. You will act as a cultural curator and community connector, creating memorable experiences that inspire members, foster meaningful connections, and reinforce Soho House’s position at the forefront of the local creative scene. Job Brief: As the Members Events Manager at Soho House Bangkok, you will be responsible for developing and executing a dynamic and engaging events calendar tailored to the House’s membership profile. You will take ownership of the full event lifecycle—from concept creation and programming to production, delivery, and performance analysis. You will bring a strong creative vision and commercial awareness to the role, ensuring that all events are not only culturally relevant and aligned with Soho House values, but also contribute to member engagement, retention, and key business metrics. This role requires a hands-on, highly collaborative approach. You will work closely with Membership, Operations, Marketing, and regional teams, as well as external talent, artists, and partners, to deliver best-in-class events. You are expected to be highly present within the House, building relationships with members and staying connected to the evolving needs of the community. In addition, you will manage event budgets, oversee administrative processes, track performance metrics, and continuously refine programming through data insights and member feedback. Key Accountabilities Event Strategy & Programming * Develop and execute a strategic events plan aligned with House Identity Plans and the Bangkok membership profile * Curate a quarterly events calendar featuring diverse, innovative, and culturally relevant experiences * Ensure programming reflects Soho House’s global themes while incorporating local creative storytelling * Identify emerging trends, talent, and formats to keep the House at the forefront of the cultural landscape Event Production & Execution * Plan, produce, and deliver events ranging from intimate gatherings to large-scale House events (e.g., Halloween, New Year’s Eve) * Oversee end-to-end event execution including concept development, logistics, vendor management, and on-site delivery * Ensure all events meet the highest creative and operational standards * Maintain a strong on-the-floor presence during key events, including evenings, weekends, and public holidays Member Engagement & Community Building * Foster strong relationships with members, acting as a key point of contact for event-related engagement * Encourage and support member-led events and collaborations * Create opportunities for meaningful member connections through thoughtfully curated experiences * Build and maintain a strong network within Bangkok’s creative community Collaboration & Cross-Functional Alignment * Work closely with Membership, Operations, Marketing, Creative, and Digital teams to deliver aligned and impactful events * Collaborate with the Head of Membership & Communications and General Manager to ensure events support overall business objectives * Partner with external stakeholders including artists, performers, agencies, and cultural partners Content, Storytelling & Innovation * Curate event concepts that tell compelling stories and enhance the Soho House experience both physically and digitally * Contribute to content creation, event listings, and promotional materials in collaboration with internal teams * Introduce new formats, technologies, and creative ideas to evolve the events offering Performance & Continuous Improvement * Track and analyze event performance using KPIs such as attendance, engagement, feedback, and member retention * Use insights and data to continuously refine and improve programming * Ensure events contribute to membership growth, retention, and overall satisfaction Budget Management & Administration * Manage the House events budget, ensuring cost control and effective allocation of resources * Oversee all event administration including invoices, contracts, run sheets, guest lists, and internal systems * Ensure accurate planning, reporting, and compliance with company procedures Team Leadership & Development * Manage and support the Events Coordinator, including training, performance management, and development * Foster a collaborative and high-performing team environment Measures of Success * Member satisfaction and positive event feedback * Growth in event attendance and engagement across membership segments * Contribution to member retention and acquisition * Successful execution of high-quality, innovative events * Alignment with House Identity and cultural relevance within Bangkok * Effective budget management and operational efficiency Experience Required: * Minimum 3–5 years of experience in event programming, production, or hospitality * Proven ability to create and deliver innovative, high-quality events * Strong understanding of Bangkok’s creative and cultural landscape * Experience managing budgets and event performance metrics * Strong organizational, communication, and project management skills * Creative thinker with strong storytelling and curation ability * Commercial awareness and ability to align events with business goals * Ability to work in a fast-paced, dynamic, and member-facing environment * Fluent in English (Thai is advantageous) * Flexible to work evenings, weekends, and holidays Physical Requirements: * Ability to be present on the floor and actively engage with members daily * Ability to stand and move around event spaces for extended periods * Ability to manage and attend events as required