Overnight Front Desk Agent - Soho House New York

Soho House

7 Month Fixed Term Contract - Maternity Cover The Role…  At Soho House, as the Night Receptionist, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations.  You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (Option to add up to 2 additional dependents) * Dental Plan (option to add up to additional 2 dependents) * Birthday Day Off after 1 years continuous service  * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Ensure every member and guest is welcomed warmly and professionally during overnight hours, recognising members by name where possible and creating a calm, reassuring first impression. * Manage incoming phone calls overnight, responding to general enquiries, late-night requests, room-related questions, and messages for members and teams, escalating where appropriate. * Maintain strong knowledge of House operations, including opening hours, amenities available overnight, emergency procedures, and key contact points. * Keep the reception desk and surrounding areas clean, organised, and presentable at all times, ensuring a safe and secure working environment. * Support overnight guest movements, including late arrivals, early departures, and coordinating access to rooms or facilities where required. * Proactively resolve guest queries and concerns in real time, escalating any issues to the Night Manager and ensuring follow-up actions are clearly logged. * Assist guests with lost property, coats, or personal items left at the House, following correct procedures. * Build positive relationships with members and guests, sharing feedback, observations, and any red flags with the Night Manager or day team. * Contribute to a welcoming and positive overnight atmosphere by remaining approachable, calm, and professional at all times. * Support the Night Manager with onboarding and training of new night team members on Soho House standards and overnight service expectations. * Maintain up-to-date knowledge of House events, facilities, and policies to confidently support guests and ensure consistent communication. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * 2–3 years’ experience in a front desk role  * Experience in luxury hospitality or private members clubs  * Strong leadership and team coordination skills  * Excellent verbal and written communication  * Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)  * Calm under pressure and adept at resolving issues with a guest-first mindset  The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £16.50—£16.50 GBP

Soho House

The venue… SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping. The role... At Soho House the Night Audit performs end-of-day accounting tasks and overnight front desk duties. He assists late-night guests, process check-ins and check-outs, and address other customer requests. He also audits, reconciles, and balances daily financial activities. Responsibilities... * Check in guests, answer phones and take reservations * Respond to guest complaints, requests and emergencies * Process invoices, post checks to vendors and distribute employee checks * Reconcile accounts * Balance the cash drawer and log receipts * Investigate and resolve out-of-balance accounts * Keep accurate financial records and ledgers * Help prepare for forecasts and audits * Coordinating with other departments to ensure smooth operations and guest satisfaction * Handling guest requests and complaints in a timely and professional manner * Ensuring compliance with hotel policies and procedures, as well as legal and safety regulations Maintaining a clean and organized front desk area Benefits... * 2 paid 'Volunteer Days' per calendar year (to support charitable causes). * Soho Friends Membership * Monthly movie screenings in the in-house cinema with current movies * Monthly workout opportunities (including inter-departmental). * Weekly Yoga/Pilates classes * 50% discount on our Cowshed products * Enjoy one moving day per year fully paid * Discounts with external providers (corporate benefits) We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.

Carwow

OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we’re a long way from done! WHY JOIN US? Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised $52m in funding led by global venture capital firm an early backer of LinkedIn and Shopify, Bessemer Venture Partners, to accelerate our growth plans! As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! THE ROLE Your job is to keep our office great and take operational ownership of our London HQ! You will be the face of the office and the go to person for all things office related. Working closely with our Global Office Manager & EA, you will independently drive the daily operations of a fast paced, hybrid workspace. You will bridge the gap between front of house excellence and vendor management to ensure a seamless workplace experience whilst creating an inspiring and enjoyable space for employees and VIP visitors alike. WHAT YOU’LL DO * Manage and maintain the Carwow reception and front of house area, ensuring it looks fresh at all times and create the best office environment for Carwow employees and visitors * Guest and new joiner management, ensure workspace readiness for all London based new starters * Main point of contact for the on site building management team including front of house, security and loading bay. Manage incoming and outgoing post, courier services, and deliveries * Manage safety and security of the office, organising staff and visitor access * Oversee and implement health and safety protocols across the London office, conducting regular floor walks to proactively log maintenance issues and mitigate hazards * Oversee calendar bookings and optimise meeting room use, ensuring rooms are presentable and tech setups are ready and functional for internal and hybrid meetings * Act as the primary onsite contact for office vendors - including cleaning, catering partners, office supplies, and waste management in order to maintain high workplace standards * Manage day to day office facilities, arranging repairs and managing contractor access permits * Autonomously track, budget, and order office provisions, stationery, and kitchen supplies to keep the HQ fully stocked for peak days * Provide ad-hoc administrative support and handle other ad-hoc duties when needed to assist the Global Office Manager on larger workplace initiatives and day to day tasks for our other offices across the UK, Porto, Madrid and Munich WHAT YOU’LL NEED * Previous experience in an Office Coordinator/Assistant, Workplace Assistant, or high end Front of House role within a fast-paced tech, media, or creative corporate environment * Exceptional multitasking skills with the ability to balance daily desk responsibilities with physical floor management * A master problem solver who enjoys taking the initiative to fix issues before they disrupt the team * Excellent communication skills to build strong relationships with local employees, cross border colleagues, and external contractors * Required to work 4 days a week, 8:30am - 5:00pm from our London Office, with flexibility around evening team events INTERVIEW PROCESS * Step one: Interview with People Team * Step two: Interview with our Global Office Manager & Executive Assistant WHAT’S IN IT FOR YOU * Competitive salary to fund that dream holiday to Bali * Matched pension contributions for a peaceful retirement * Share options - when we thrive, so do you! * Vitality Private Healthcare, for peace of mind, plus eyecare vouchers * Life Assurance for (even more) peace of mind * Monthly coaching sessions with Spill - our mental wellbeing partner * Enhanced holiday package, plus Bank Holidays * 28 days annual leave * 1 day for your wedding * 1 day off when you move house - because moving is hard enough without work! * For your third year anniversary, get 30 days of annual leave per year * For your tenth year anniversary, get 35 days of annual leave per year * Option to buy 3 extra days of holiday per year * Work from abroad for a month * Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies * Bubble childcare support and discounted nanny fees for little ones * The latest tech (Macbook or Surface) to power your gif-sending talents * Up to £500/€550 home office allowance for that massage chair you’ve been talking about * Generous learning and development budget to help you master your craft * Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for * Refer a friend, get paid. Repeat for infinite money Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.