Club Reception - Soho House Portland

Soho House

Scope of the Job At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.   A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.   Key Responsibilities • Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner • Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail • Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution • Punctuating all calls and interactions with friendliness, accuracy, and discretion • Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly • Build relationships with members and guests and communicate and red flags and positive feedback to management to assess • Influence a fun and positive atmosphere by being approachable and professional • Performs other duties as assigned by supervisor/manager   Main Duties * Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner * Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries * Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing * Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet * Perform Guest List duties on the floor level, club and/or Rooftop (if applicable) * Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set * Assist guests by checking/ retrieving their coats and/or items they left with the bell person * Build relationships with members and guests and communicate and red flags and positive feedback to management to assess * Influence a fun and positive atmosphere by being approachable and professional Required Skills/Qualifications * Minimum of 3+ years’ experience in a similar role. * Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities. * OpenTable experience * Salesforce and Opera experience is a plus * Problem solving skills and bring conflict resolution to any anticipated or current matter * Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment * Strong communication skills and ability to understand and follow written and verbal instructions * Flexible schedule and ability to work nights, weekends and holiday’s (as needed) Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. * Work indoors and outdoors Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $23—$23 USD

Soho House

We are looking for Club Receptionist with the qualifications below: * A complete understanding and ability to provide the service delivery expected Soho House members and by guests * Ability to work well under the pressure of coordinating many requests at any given time * Being approachable and reliable * Ability to be flexible as the job changes * Ability to work flexible hours, including weekends, holidays if necessary * Spoken and written fluency in English and in Turkish JOB DESCRIPTION Responsibility for the care of club private members throughout their visit * To use own initiative and to personally take any action appropriate to deliver a first class service * Responsibility for private member’s check-in control, concierge duties and check-out * To meet, greet and bid farewell to all private members – with a smile and making eye contact * To escort private member guests to related place whenever possible * Fully understand and operate the telephone systems * Fully understand and operate the club private membership system * Accountable for the Club Reception cash handling issues * To have a basic knowledge of the surrounding area in order to assist guests with their queries

Soho House

The Role… At Soho House, a Health Club Host is the face of the fitness and Spa area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment Your main responsibility is a blend of hospitality and operational support — helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained. What we are looking for... A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. Main duties… * Greeting Soho House Members and Hotel Guests at HC or Club Reception Desk; * Controlling flows – ensuring safe practices of Members and Guests; * Responsible for procedures related to opening and closing of the departments; * Accounting of bill payments, via Book4Time; * Scheduling personal training and treatments sessions in Book4Time and subsequently communicating to trainer that sessions are scheduled; * Ensure cleanliness of departments, changing rooms, and group training studios on daily basis; * Ensure clean towels are stocked – inside changing room and 3x3 outside each changing room; * Transportation of dirty towels and trash from the changing room(s); * Restocking of amenities changing room(s); * Reporting of any defects in changing room(s) and/or in the Gym; * Vacuum, sweep, and mop daily; * Sanitization of equipment; * Understanding and knowledge of property amenities and services; * Assisting guests as needed; * Performs other duties as assigned by supervisor/manager. Requirements… * Minimum of 2+ years’ experience in similar capacity * Flexible schedule * Capability to stand for many hours * Detail & Service Oriented * Experience in reception or office management * Ability to multitask and work in a fast paced environment * English language is a must. Benefits: * RAL: € 23.740,00 * Staff Canteen * Soho Friends Membership * Monthly Staff Screenings & Staff Gym Classes * 50% Discount on Cowshed Spa * 50% F&B Discount * Global Benefits: Any Bedroom, Any House, € 100 per night * 50% Discount Public Restaurants * Birthday Gift: 1 day OFF + Voucher * House Hero and Introduce a Star Program * Corporate Benefits (access discounts platform)